OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
243 ratings and 83 comments received in the last 90 days.
14 September 2021
Experience at the centre where the car was purchased was excellent. The whole business of test driving the used car and transferring to the new car sales was instantaneous. Both sections of the sales centre were extremely pleasant to deal with.
13 September 2021
Easy and quick, explanations all good
13 September 2021
The sales person who handled my purchase was very human and whilst there were complications with this particular deal, he dealt with them in a very relatable way and therefore maintained a positive experience.
11 September 2021
The whole experience was fantastic from ordering to collection, Mel made sure she had answers and if she didn't went out of her way to get the answer.
02 September 2021
Everything went well
30 August 2021
Very professional handover
27 August 2021
It was very different as vehicle was purchased during lockdown. This meant that the usual experience of spending time at showroom with sales staff was lost. However all dealt with really well remotely.
07 August 2021
Melanie Gill took care of everything perfectly, bought a few cars now and the attention to detail is amazing. Don't think I would want to deal with the usual type of sleazy car salesperson anymore. Women are the way forwards!
01 August 2021
Great reassuring service
16 September 2021
Clean car, price given upfront
16 September 2021
Car felt like new, kept informed every step of the way. Valet could have been better, still a bit dusty inside
13 September 2021
Done quickly and excellent customer service
13 September 2021
Efficient and friendly
11 September 2021
Professional service department and helpful staff
10 September 2021
Smooth and efficient despite COVID restrictions.
06 September 2021
Booking in is always easy. New key drop off system is rapid. Picking the car up is always quick especially if you have a service plan.
05 September 2021
Overall great garage and service centre
05 September 2021
Usual high standard of service.
04 September 2021
all work done as requested
16 September 2021
Remote purchase was easy , any questions I had throughout the process were answered promptly and helpfully