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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 171 comments received in the last 90 days.
27 June 2025
Very good service during the purchase and delivery. I started the purchase of this new BMW with Melanie, , Melanie went on holiday before the car is delivered.. She introduced me to a colleague Luke to look after me in her absence, who is very good.
21 June 2025
Henry was really helpful, the process was smooth and hassle-free.
20 June 2025
Very professional and knowledgeable
15 June 2025
Efficient and friendly salesman.
10 June 2025
No problems, communicated right through the process
09 June 2025
Excellent service from Paul Foster, who I've previously purchased BMW cars from. Paul went above and beyond to match my requirements and was able to get me the exact car I wanted. I had a very pleasant and stress free handover with Melanie Gill too.
03 June 2025
Treated with dignity and respect. Confident that customer satisfaction was priority over any need to obtain sale.
02 June 2025
Luke Todhunter was very good
01 June 2025
Very friendly, professional service making end to end experience very enjoyable. Loved the reveal thought it was a great touch.
01 June 2025
A1 experience
31 May 2025
James Kelly professional, always kept me updated and a great person. The presentation of the new car was superb.
20 May 2025
Because I got what I was looking for.
03 May 2025
Great service as I have come to expect over the years. Friendly knowledgeable sales rep . Just excellent service all round. I cannot praise the sales person Mel enough. The experience has always been positive
03 May 2025
Very knowledgeable and explained everything so it was easy to understand.
29 April 2025
Very easy to order and complete required documents. Consistent help throughout every step.
28 April 2025
Very satisfied. On collecting my new car, I was given a photo of the vehicle and help to connect to my BMW app and connect car to my phone. It was so quick and easy dealing with this dealership and Mel. I love my BMW one series and it drives fab.
18 April 2025
Excellent service, everything explained in detail. Went through the all the new controls with Paul Clegg , Paul is very knowledgeable and easy to understand.
17 April 2025
Very satisfied informative and knowledgeable
12 April 2025
Very straight forward and easy
09 April 2025
The handover experience delivered by Paul Clegg was first class.
08 April 2025
Paul has always provided a good service when I have been looking for a new car & I always happy to help with any questions
08 April 2025
Very efficient customer service. Willing to go the extra mile . I have been loyal Halliwell Jones BMW new car customer for past 10 years.
01 July 2025
Quick and easy repair and excellent service
01 July 2025
Comfortable experience
01 July 2025
Very professional, timely and courteous
29 June 2025
Staff were polite, work was completed .
26 June 2025
Never keeped up date with progress left the car sat there for days on end
26 June 2025
The service was quick and efficient and overall well explained.
26 June 2025
Very pleased with my car getting sorted and then getting cleaned before they returned it to me
26 June 2025
Same as above
25 June 2025
Good customer service and contact from the service advisors
25 June 2025
Read above........
24 June 2025
Recall was dealt with quickly and efficiently
24 June 2025
My vehicle had the problem sorted and even had a wash, excellent.
23 June 2025
Very professional and courteous staff throughout the showroom.
23 June 2025
your team are your best asset, they are always friendly, polite and knowledgeable
22 June 2025
Treat you very well
22 June 2025
Tea / coffee available - no biscuits.
21 June 2025
Again communication from Amy was brilliant.
21 June 2025
Again, the staff were great, Elly did an amazing job and I couldn't be happier with my long awaited new car!
21 June 2025
Being walked to my car when I collected it was a nice touch!!
20 June 2025
The staff deserve a pat on the back?? Amy went out of her way to make sure I was ok and kept me updated with the car.
19 June 2025
Good quality service
19 June 2025
Only issue was having to wait for an appointment but suppose that just shows how busy you are
19 June 2025
All issues addressed satisfactorily.
19 June 2025
Prompt , courteous and well looked after
18 June 2025
At the branch itself was superb, all sorted swiftly and all the pre book issues/promises that sadly weren't as advised where dealt with superbly
18 June 2025
Good service, but no pickup dropoff is a shame for a premium brand.
17 June 2025
Top service. Very helpful.
16 June 2025
Kept informed
15 June 2025
Good service. A minor hiccup when I collected the car in that my keys went 'missing' for a while which kept me waiting longer than expected.
15 June 2025
No issues on arrival, repair time done as promised. Excellent
15 June 2025
Very satisfied,
14 June 2025
Excellent service from Amy Hedges
14 June 2025
As above
10 June 2025
Because you let the customer know what you are doing ??
09 June 2025
See above.
08 June 2025
We have always been extremely well looked after here in comfortable surroundings.
06 June 2025
Kept us well informed on our car progress from beginning to pick up
06 June 2025
I would definitely recommend Halliwell Jones Warrington to family and friends. They are very competitive with a local independent BMW garage in price comparison terms. Also they are far superior in their customer service levels.
05 June 2025
It's all about the people. James Kelly - terrific in getting me booked in at short notice. Michelle on service desk looking after me. She was brilliant. Very very good service.
05 June 2025
.
04 June 2025
As above
03 June 2025
Always a good service, everyone very helpful
03 June 2025
Problem sorted without requiring any parts
03 June 2025
Contacted the Service Manager ahead of my appointment and was greeted by her verbal response that she had not read it and asked what the problem was. The car has been in Warrington BMW three times within the last 12 months for the same problem
03 June 2025
Great service but frustrating as next brake pad service interval was due in 2000 miles (this was MOT/brake fluid service) wasn't picked up (appeared on the dash the NEXT day). Apologies were given but still frustrating to have to re-book in.
02 June 2025
A very poor illustration of Good service in my opinion,
02 June 2025
When I picked the car up and drove home, I checked the tyre pressures and each tyre had different readings, were they checked?
02 June 2025
Amy was exceptional at dealing with me and it was sorted out very quickly.
02 June 2025
Quick and efficient
01 June 2025
Polite and helpful staff. Comfortable environment
01 June 2025
Excellent customer service
01 June 2025
Amy was brilliant, kept me upto date at all times
31 May 2025
All staff were really helpful and I got full explanation of the findings. A good arrangement was made regarding fixing the issue, and a clean car finished the experience off for me.
30 May 2025
As above
30 May 2025
first visit re map update (product warranty) was a disaster - 4.5hrs waiting for missing UK maps as advised by connected drive support team This visit to recode the car overhead module not working solved all issues Nathan and the team did well
29 May 2025
Only had to come in twice so far, wiper blades & servicing. Very happy ??
28 May 2025
I had updates through the Devi e and it was completed on time.
28 May 2025
As above
28 May 2025
Had to wait 45 minutes following asking for my keys.
27 May 2025
Told tyres ok with no abnormal wear then highlighted on inspection in red that I needed tracking One contradicts the other. Car went in with a dust cap missing came back the same ? Was tyre pressures done a 2p part to finish and show pride
27 May 2025
Extremely simple to book online and all I had to do was drop keys of at Service Reception. Car was cleaned and returned to me in the allotted time so no waiting . Extremely pleased with the service from all your staff .
27 May 2025
Your service representative Amey is helpful and pleasant to deal with however my car was returned to me with a fault although the dealership were quick to quote me over £1000. For work it didn't go in for . Better off doing the job in hand.
26 May 2025
Really nice staff
26 May 2025
The team are very professional and polite The technicians are well trained I'm pleased of how they do the jobs Very tidy .on time and explain me the problem on the car. Keep up the good work.
26 May 2025
Seamless experience from start to finish
23 May 2025
Job done to fix my car
23 May 2025
They never let me know exactly what as been done to the car. It's always in the repair shop for a full day. I always have to wait until 5pm before I can pick car up. The car as been in that many times, I never get a courtesy car.
21 May 2025
The woman who served me with a courtesy car went above and beyond to help me out and I would be grateful if you could confirm that will be recognised. She has restored my faith in customer service at bmw which has been lacking for many years.
21 May 2025
Having paid over £500 for a service the oil replace due date was not updated, I also left the service book in the car and this was not filled in or stamped, I felt as though my car being an older car was not given the same attention as the newer cars
20 May 2025
Great experience from start to finish from booking in to collecting my car
20 May 2025
Great centre
20 May 2025
Extremely satisfied
20 May 2025
Charlie the customer service representative from Warrington was awesome. Give that person a bonus!
20 May 2025
Easy check in. Completed on time. Washed and valeted to a high standard.
19 May 2025
Very professional service
19 May 2025
Friendly, helpful and quick to respond to emails and queries.
18 May 2025
As above and vehicle looked after and washed
18 May 2025
Service from every member of the team was first class. Michelle in particular was superb at communicating clearly and deserves recognition for her hard work and meticulous customer service and support handling a potentially difficult situation.
18 May 2025
I felt the given the car was recently bought from bmw and still under warranty, i would hve expected the wheel to be replaced under warranty. I found the service person, Nathan, to be brusqueand sullen in my interactions with him
17 May 2025
As above, plus able to talk with the mechanic who found a problem and suggested two alternative solutions with costs.
15 May 2025
From phone call to discuss my issue to collection of my car once problem looked at was excellent
15 May 2025
Generally really good. Two slight niggles though: 1. After paying and collecting the paperwork, I had to wait 10-15 min to get the key as apparently the car was blocked in by other vehicles. 2. They don't take Amex - this was more inconvenient
13 May 2025
Straightforward, easy to add additional work, car was ready within a sensible time. Finally no one asked for a 9 or 10 on the feedback.
13 May 2025
Again very good customer service
13 May 2025
Michelle was very accommodating!!
13 May 2025
everything went to plan with no fuss
13 May 2025
The service is always fantastic and everything is clear and transparent. Amy is excellent to deal with.
13 May 2025
Professional polite staff.
12 May 2025
My assistant with repairing issues was Michelle Fagre. I was so please with her assistance, Michelle was dealing with very professional manner, answering all my questions. I left the office with positive attitude and completely satisfied.
12 May 2025
Service advisor has no idea what I needed
12 May 2025
Superb service and communication.
11 May 2025
Very
09 May 2025
Easy to book, receive reports and pay
08 May 2025
Very helpful, professional, Informative.
07 May 2025
My only critisim would be on the price, the best part of £300 is excesive for an oil change.
07 May 2025
Car came back with same issues having had it in twice. It appears no QA is done when
07 May 2025
No problems car ready when promised
07 May 2025
Great job
06 May 2025
As above
06 May 2025
Very helpful and curtious staff who expalin everything. Was a little suprised you dont stock brake pads for an X5 resulting in keeping my car another day. Other than that it was great.
06 May 2025
They finished earlier than expected which was good as I waited.
05 May 2025
No,comunication. I had to chase the information. The courtesy car was not cleaned when I was given it. My car was not cleaned when I picked it up. No health check sent until i had to ask for it. Not at all like previous 11 years we have used you.
05 May 2025
Regarding the authorise work report, cost breakdown for my vehicle, on the report the total cost detailed was £1198.65, yet when I was given the invoice to pay the total cost was £1290.91 a price difference of £92.26.
05 May 2025
Everything was seemless.
04 May 2025
The customer service was really good. However, the servicing of my vehicle was completely overpriced.
04 May 2025
Always nice people to deal with.
03 May 2025
As above - being provided with a courtesy car was above and beyond the quality of service I expected.
03 May 2025
As above very disappointed
03 May 2025
I was told at first that my car was in for a day but ended up being 3 days. As I have only had the car just over a month and paid a lot of money for it I thought it would be a good jester to be offerd a courtesy car which I was not. Poor service
02 May 2025
As expected from BMW
01 May 2025
Charlie was amazing, kep me fully informed throughout the time you had the car. I know some challenges were met my software keys and codes requiring input from BMW Germany; this was dealt with seamlessly by the team. Thanks JW Howarth
01 May 2025
Good communication and excellent advice when needed.
30 April 2025
Car was dropped off 08.20. Got a call 17.30 hrs approx to say tyres were needed and could not get through to lease company. Left it with you overnight. If car was looked at earlier should have been able to sort in the day? But very happy with service
30 April 2025
I refused the loan vehicle causing me delay with my external meeting. Upon my return (taxi on return at my expense) I waited at the service desk with no acknowledgement for quite some time with colleagues walking past me. Not a prestigious experience
30 April 2025
The work was carried out to my satisfaction.
29 April 2025
Different experience than usual excellent customer service very understanding due to my request Service on my vehicle was excellent no complaints
29 April 2025
Good service, nice staff, no problems.
27 April 2025
Excellent service
26 April 2025
Service representative was very knowledgeable and attentive
25 April 2025
I've never been dealt with such unprofessional service advisor in my life, let alone my previous experiences with the same provider
22 April 2025
Again had no issues was done in time span given
21 April 2025
I had a free vehicle health check. Number of things advised needed replacing incl. the front and back wiper blades - split and would fail MOT. I knew this was not true as I had checked them the day before. If this was a lie what else was also a lie?
21 April 2025
Work carried out in good time.
21 April 2025
Feel good factor and wellbeing at the dealership, staff are usually polite and welcoming.
20 April 2025
Told car was ready but had to wait for another 20-30 minutes for the car to be brought around
20 April 2025
The experience was wonderful .However,my speed limiter seems to malfunction ,which should have been picked up on the recall as it is inconveniencing.
19 April 2025
Kept me up to date and talked options
19 April 2025
The 2 hr 'service whilst you wait', took 2.5 hours (3 hours if you consider I arrived 30 mins early). Also the Car Wash is a nice feature, but your guys need to remember to clean the Roof of SUV's, my car body was spotless, the roof was left dirty ??
19 April 2025
Good communication from start to finish.
19 April 2025
Whole process was run in an efficient manner.
18 April 2025
It was easy to book the recall and it was completed at a date and time convenient to me
17 April 2025
The service was excellent and the only potential criticism was the length of time taken, which at 4 days appears excessive. If available my rating would have been 4.5 stars.
16 April 2025
I can rely on the work .
15 April 2025
Once I booked in it was only there two hours
15 April 2025
Front of house team were exceptional but the mechanics couldn't initially identify the issue then returned my car with a flat tyre which delayed me by an additional 40 minutes just through lack of attention to detail.
14 April 2025
Had a booked time slot - advised it would be 2 hours - service completed in the 2 hours - additional courtesy checks carried out and car was washed and dried - all good.
14 April 2025
They listened to what I was saying this time before last visit they never seemed to understand
13 April 2025
Poor customer service
13 April 2025
I'm going to say middle of the road for the reason I have just given
13 April 2025
Easy visit, no hassle, booking available at time to suit.
13 April 2025
All good
12 April 2025
Very pleasant, friendly and helpful staff, especially Amy
12 April 2025
It was very easy, I had no issues and the entire process was simple to do.
12 April 2025
Not the type of customer service you would expect from a premium brand
12 April 2025
Warranty issue solved. Communication poor. Central call centre doesn't work. Needed to ring several times to get update.
10 April 2025
I was called by a lady to give authorisation for repairs, this booking was made via Lex through their own system originally, so why was my time wasted And the issue with the time showing wrong was advised fixed and it is not
09 April 2025
Overall too expensive for the actual service. Too much upselling. Halliwell jones waiting facilities poor.
08 April 2025
Long lead in time to get replacement parts
02 July 2025
Again excellent. I was kept informed of the progress and the car arrived quickly which was a nice surprise. The Manager came out to meet me during collection Which is a nice touch.