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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
471 ratings and 268 comments received in the last 90 days.
03 May 2025
Very knowledgeable and explained everything so it was easy to understand.
29 April 2025
Very easy to order and complete required documents. Consistent help throughout every step.
28 April 2025
Very satisfied. On collecting my new car, I was given a photo of the vehicle and help to connect to my BMW app and connect car to my phone. It was so quick and easy dealing with this dealership and Mel. I love my BMW one series and it drives fab.
18 April 2025
Excellent service, everything explained in detail. Went through the all the new controls with Paul Clegg , Paul is very knowledgeable and easy to understand.
17 April 2025
Very satisfied informative and knowledgeable
12 April 2025
Very straight forward and easy
09 April 2025
The handover experience delivered by Paul Clegg was first class.
08 April 2025
Paul has always provided a good service when I have been looking for a new car & I always happy to help with any questions
08 April 2025
Very efficient customer service. Willing to go the extra mile . I have been loyal Halliwell Jones BMW new car customer for past 10 years.
07 April 2025
I received a personalised service which made my experience stress-free and pleasant.
07 April 2025
The whole experience was amazing. Really great communication, lovely team of people helping support me. Everything was thoroughly explained throughout the process.
05 April 2025
See first answer.
05 April 2025
Excellent service everyone friendly and welcoming
03 April 2025
Excellent friendly service
03 April 2025
As above. Very accommodating and personalised approach.
03 April 2025
all good!
03 April 2025
Smooth informative process and handover
03 April 2025
As above
02 April 2025
Organised and easy
02 April 2025
I was really satisfied. Carl kept me updated on my new car and was happy to keep it a few extra days for me until I was able to come and collect it. ( as I work nights at a hospital).
01 April 2025
Brilliant service, Carl was a pleasure to work with. He was always available, replied to any questions quicker than I expected and made sure I was happy throughout the process. It was fantastic to feel like it was a special occasion.
01 April 2025
Excellent service
01 April 2025
Everything was perfect
30 March 2025
Kept me updated.
25 March 2025
Very satisfied with the whole transaction and turnaround in a short timeframe
22 March 2025
Very satisfied
21 March 2025
Stephen Fleming was brilliant throughout, from initial purchase through to delivery and handover process. Always kept me informed of any updates and answered any queries I had, giving clear advice.
19 March 2025
Guided through all aspects of the purchasing process by my Halliwell Jones new car salesman , Luke Todhunter. Always there for questions and information with excellent response times to any questions by phone and email. Goes the 'extra mile'.
19 March 2025
Excellent communication- kept me informed of every step of the process
18 March 2025
Clear communications throughout, process was quick and easy, no issues at all, and any queries I had where answers promptly.
18 March 2025
Melanie Gill was excellent throughout. From mapping the order, wait time progress communications, and hand over. Melanie kept me fully informed throughout. I never needed to ask questions, the answers were presented to me before I needed to ask.
18 March 2025
Very satisfied. Everything was ready in time. Could not fault a single thing. First class experience
18 March 2025
Excellent guidance and help from Mel. Appropriate discount provided. Prompt replies to emails. Personal care excellent. Felt I was understood and important as a client. Feel confident that any issues that arise will be dealt with professionally
17 March 2025
Extremely helpful, responsive to emails. All explained. James Kelly was brilliant throughout and was a great hand over.
17 March 2025
Friendly, efficient and problem free.
16 March 2025
I was delighted with the way Paul and the lady at the front desk both treated me and looked after me, and the sales manager was most pleasant too. Paul kept me up to speed by telephone and email from when I purchased the car to when I collected it.
15 March 2025
Excellent team go above and beyond to make buying a car as easy and special as they possibly can.
11 March 2025
Very good prior to delivery, and follow up.
10 March 2025
The Halliwell Jones Centre and staff made you feel @ ease And on collection the presentation in the show area the car looked a million dollars.
10 March 2025
Excellent Service - Good understanding of customer's needs.
10 March 2025
Melanie Gill did a fantastic job keeping us up to date with the cars progress and collection date. It's always a pleasure to deal with her.
09 March 2025
Excellent service once again, friendly, knowledgable and professional. I cannot speak highly enough of Paul Clegg, the third car I have bought from him
09 March 2025
Pleasant polite well informed staff. Highly recommend Stephen Fleming always helpful.
09 March 2025
All very swish and professional, especially your salesman Paul Clegg
08 March 2025
I am very satisfied and happy with my experience of purchasing my new BMW car. I was kept updated with the delivery date and was very pleased with it when I went to collect it.
07 March 2025
Easy process, regular updates, good communication
07 March 2025
Luke went above and beyond throughout the entire process. The car reveal just made the experience extra special, all staff are in my opinion exceptional!!
07 March 2025
Very smooth service and well informed
06 March 2025
Paul Glegg was very helpful from the start and kept me up to date from the day I ordered my car to delivery day
06 March 2025
Clean, well designed showroom. Good facilities and excellent sales person who dealt with me from start to finish, professional, courteous, kept me upto date at each stage.
06 March 2025
Friendly, helpful, honest and knowledgeable staff.
06 March 2025
Luke and Luc went above and beyond to make our purchase an exciting and fun experience
05 March 2025
The assistance provided at the Warrington site was brilliant. Extra time was spent by James to ensure I was comfortable with how to work each aspect of the car, before we took it home.
23 February 2025
Carl was fantastic throughout. Thank you!
22 February 2025
Enjoyable selection experience, received expert answers to any questions, received excellent advice, and great coffee in the showroom! :)
13 May 2025
Straightforward, easy to add additional work, car was ready within a sensible time. Finally no one asked for a 9 or 10 on the feedback.
13 May 2025
Professional polite staff.
13 May 2025
Michelle was very accommodating!!
13 May 2025
everything went to plan with no fuss
13 May 2025
Again very good customer service
13 May 2025
The service is always fantastic and everything is clear and transparent. Amy is excellent to deal with.
12 May 2025
My assistant with repairing issues was Michelle Fagre. I was so please with her assistance, Michelle was dealing with very professional manner, answering all my questions. I left the office with positive attitude and completely satisfied.
12 May 2025
Superb service and communication.
12 May 2025
Service advisor has no idea what I needed
11 May 2025
Very
09 May 2025
Easy to book, receive reports and pay
08 May 2025
Very helpful, professional, Informative.
07 May 2025
Car came back with same issues having had it in twice. It appears no QA is done when
07 May 2025
No problems car ready when promised
07 May 2025
My only critisim would be on the price, the best part of £300 is excesive for an oil change.
07 May 2025
Great job
06 May 2025
As above
06 May 2025
They finished earlier than expected which was good as I waited.
06 May 2025
Very helpful and curtious staff who expalin everything. Was a little suprised you dont stock brake pads for an X5 resulting in keeping my car another day. Other than that it was great.
05 May 2025
Everything was seemless.
05 May 2025
Regarding the authorise work report, cost breakdown for my vehicle, on the report the total cost detailed was £1198.65, yet when I was given the invoice to pay the total cost was £1290.91 a price difference of £92.26.
05 May 2025
No,comunication. I had to chase the information. The courtesy car was not cleaned when I was given it. My car was not cleaned when I picked it up. No health check sent until i had to ask for it. Not at all like previous 11 years we have used you.
04 May 2025
Always nice people to deal with.
04 May 2025
The customer service was really good. However, the servicing of my vehicle was completely overpriced.
03 May 2025
As above - being provided with a courtesy car was above and beyond the quality of service I expected.
03 May 2025
As above very disappointed
03 May 2025
I was told at first that my car was in for a day but ended up being 3 days. As I have only had the car just over a month and paid a lot of money for it I thought it would be a good jester to be offerd a courtesy car which I was not. Poor service
02 May 2025
As expected from BMW
01 May 2025
Good communication and excellent advice when needed.
01 May 2025
Charlie was amazing, kep me fully informed throughout the time you had the car. I know some challenges were met my software keys and codes requiring input from BMW Germany; this was dealt with seamlessly by the team. Thanks JW Howarth
30 April 2025
I refused the loan vehicle causing me delay with my external meeting. Upon my return (taxi on return at my expense) I waited at the service desk with no acknowledgement for quite some time with colleagues walking past me. Not a prestigious experience
30 April 2025
The work was carried out to my satisfaction.
30 April 2025
Car was dropped off 08.20. Got a call 17.30 hrs approx to say tyres were needed and could not get through to lease company. Left it with you overnight. If car was looked at earlier should have been able to sort in the day? But very happy with service
29 April 2025
Different experience than usual excellent customer service very understanding due to my request Service on my vehicle was excellent no complaints
29 April 2025
Good service, nice staff, no problems.
27 April 2025
Excellent service
26 April 2025
Service representative was very knowledgeable and attentive
25 April 2025
I've never been dealt with such unprofessional service advisor in my life, let alone my previous experiences with the same provider
22 April 2025
Again had no issues was done in time span given
21 April 2025
I had a free vehicle health check. Number of things advised needed replacing incl. the front and back wiper blades - split and would fail MOT. I knew this was not true as I had checked them the day before. If this was a lie what else was also a lie?
21 April 2025
Work carried out in good time.
21 April 2025
Feel good factor and wellbeing at the dealership, staff are usually polite and welcoming.
20 April 2025
Told car was ready but had to wait for another 20-30 minutes for the car to be brought around
20 April 2025
The experience was wonderful .However,my speed limiter seems to malfunction ,which should have been picked up on the recall as it is inconveniencing.
19 April 2025
The 2 hr 'service whilst you wait', took 2.5 hours (3 hours if you consider I arrived 30 mins early). Also the Car Wash is a nice feature, but your guys need to remember to clean the Roof of SUV's, my car body was spotless, the roof was left dirty ??
19 April 2025
Kept me up to date and talked options
19 April 2025
Whole process was run in an efficient manner.
19 April 2025
Good communication from start to finish.
18 April 2025
It was easy to book the recall and it was completed at a date and time convenient to me
17 April 2025
The service was excellent and the only potential criticism was the length of time taken, which at 4 days appears excessive. If available my rating would have been 4.5 stars.
16 April 2025
I can rely on the work .
15 April 2025
Front of house team were exceptional but the mechanics couldn't initially identify the issue then returned my car with a flat tyre which delayed me by an additional 40 minutes just through lack of attention to detail.
15 April 2025
Once I booked in it was only there two hours
14 April 2025
They listened to what I was saying this time before last visit they never seemed to understand
14 April 2025
Had a booked time slot - advised it would be 2 hours - service completed in the 2 hours - additional courtesy checks carried out and car was washed and dried - all good.
13 April 2025
Poor customer service
13 April 2025
Easy visit, no hassle, booking available at time to suit.
13 April 2025
All good
13 April 2025
I'm going to say middle of the road for the reason I have just given
12 April 2025
Warranty issue solved. Communication poor. Central call centre doesn't work. Needed to ring several times to get update.
12 April 2025
It was very easy, I had no issues and the entire process was simple to do.
12 April 2025
Not the type of customer service you would expect from a premium brand
12 April 2025
Very pleasant, friendly and helpful staff, especially Amy
10 April 2025
I was called by a lady to give authorisation for repairs, this booking was made via Lex through their own system originally, so why was my time wasted And the issue with the time showing wrong was advised fixed and it is not
09 April 2025
Overall too expensive for the actual service. Too much upselling. Halliwell jones waiting facilities poor.
08 April 2025
Long lead in time to get replacement parts
07 April 2025
They made it easy and quick and Amy was very helpful
07 April 2025
Without the help of Amy Bridges i would certainly be looking to go to another manufacturer in the future, she was brilliant and it's a shame that all other service staff aren't as good as her.
07 April 2025
Kept updated
06 April 2025
Amy was very communicative and ensured I was updated and accommodated every step of the way.
05 April 2025
Sort your service team out they are poor
05 April 2025
Service at the Warrington centre. Has always been generally good.
05 April 2025
annoyed to find I've been handed the car back with the brake service warning light on even though the brake wear is fine, which I cannot reset. The seats had been completely adjusted and now there is a rattle that wasn't present when I dropped it off
05 April 2025
The girls were fab in sorting me out
05 April 2025
HJ asked me for a further £200 after I had accepted a final price and paid the first instalment on Bumper. I refused and they backed down. I was offered a body shop quote at check in, was called but there has been no further contact.
04 April 2025
I could have taken the car to any local garage and had the 12 volt battery replaced within half an hour. It took BMW Warrington two weeks!
03 April 2025
I had a fault with both headlights, the were covered under warranty and replaced without issue.
03 April 2025
Very satisfied - it's the reason I've been using Halliwell Jones for the past 25 years.
03 April 2025
Very good customer service too
02 April 2025
Work done on time and well looked after whilst waiting for the car.
02 April 2025
great
02 April 2025
Brilliant service as always
02 April 2025
Poor service, couldn't resolve my cars issue due to staff shortage/holidays in a timely manor, car could not be looked at until a senior mechanic returned from holiday leave
01 April 2025
Good
01 April 2025
Three issues, potentially not resolved. Disappointed that I couldn't purchase the plastic silver part of key fob on its own. Would have to buy a replacement key. This fell off when keys accidentally dropped. Don't think that should happen.
01 April 2025
Car was ready in time.
01 April 2025
Polite and efficient service.
31 March 2025
The person who did the actual work on the car went above and beyond.
31 March 2025
Work completed on time and at the agreed price. Car returned cleaned.
31 March 2025
Everything was done as required just got the mileage wrong on my receipt
31 March 2025
It was effortless throughout the process with updates of anything needed
31 March 2025
Prompt service and completion of planned works.
31 March 2025
There was an issue with the courtesy car. I'd booked my brake fluid change weeks before it was due in order to have a courtesy car, I had a call the night before to say I couldn't have a car. I was offered a taxi to be fair but that was no good.
30 March 2025
Staff were courteous, friendly and helpful. Work was done on time.
30 March 2025
Absolute Respect and Satisfaction
30 March 2025
Clear health check and service update requirements explained
30 March 2025
They kept me informed and up to date with the repairs
30 March 2025
The service representative Jacklyn went above and beyond to help. A credit to the branch.10/10.
29 March 2025
The work that I was told have been completed clearly hasn't as the fault of Present in the vehicle and it is now having to go back in for more work and another day lost
29 March 2025
Arrived at given service time left keys ! NO body kept me up to date with repair ! I had to ring at 3pm was told no one had looked at car and they didn't have a technician to look at problem! Maybe next day ! Was eventually done at 5.30pm after
29 March 2025
Extremely satisfied
28 March 2025
Given regular updates and given polite service
27 March 2025
BMW replaced our DPF and sensors and some other work to hear box. This was done promptly and we were offered a loan car (see above) to assist us whilst the work was being carried out.
27 March 2025
Given updates as car service progresses, and car left nice and clean when service finished.
27 March 2025
Service was carried out quickly, vehicle health check was provided, car was returned washed and vacuumed
27 March 2025
Fast and efficient
26 March 2025
Overall a very good experience
26 March 2025
Nothing to add
25 March 2025
Kept me in the look regularly regarding the collection of the car, they were honest about an issue that was found and got everything sorted for the day of collection
25 March 2025
All jobs completed on time.
25 March 2025
Great service well trained staff
25 March 2025
Staff were authentic, friendly and attentive. I was able to work remotely with ease, and I was kept up to date. This is how a car service/dealership experience should be.
25 March 2025
They seem to take a thorough look at the car.
25 March 2025
It was just so good, i have been to chester and this service is so much better
24 March 2025
Was told what was being carried out on my car and that was helpful. Just took a bit longer than was told. Haven't received any health check up till now.
24 March 2025
Amey was great and sorted everything ......
24 March 2025
On time good job
23 March 2025
Just think it should be better. You don't even have chairs at the desk.
23 March 2025
Keep me updated with the video , sent me the extra work quotation online which give me time to think the best options, in the end appreciate the goodwill gesture.
23 March 2025
Very professional Al and enjoyable experience
23 March 2025
Because I was
23 March 2025
Good communication, good standard of customer service.
23 March 2025
Great communication throughout the process
23 March 2025
Professional
23 March 2025
I can't always answer the phone and therefore email is better but no one gave me the courtesy of doing as I requested. Liam called me to respond to one email that I asked for an emailed reply. He was quite rude. Georgia only responded to one email.
22 March 2025
The mechanic who dealt with my service was excellent.
22 March 2025
Fantastic
22 March 2025
Professional efficient and a great experience
22 March 2025
Great job and charged less than I was expecting. Car wash was a bonus
22 March 2025
The customer service advisor did not appear to be able to answer any questions or provide any accurate information at any point in time. Furthermore, due to his incompetence my car was kept over seven days for a one day repair.
20 March 2025
As above.
20 March 2025
Good feedback.
20 March 2025
It would have been more except I had to wait for my car for ages as the service guy was given the wrong keys and brought the wrong car out. He then had to go back and get my car
19 March 2025
Waiting appointment, car was finished and washed within a good time
18 March 2025
Everything was sorted in a professional manner with great results
18 March 2025
Liked the video report with an update on my vehicle
17 March 2025
Jacqui was brilliant at answering my Qs, checking if the part was in and booking the replacement asap
17 March 2025
As expected, fantastic
17 March 2025
Recall job complete to satisfaction
17 March 2025
No hassle - kept informed of any issues and then resolved
16 March 2025
Kept well informed about the repair issues. A thorough Vehicle Healthcheck was provided also.
16 March 2025
Paul Clegg has always been very helpful to us
15 March 2025
Excellent and courteous service, only downside is the communications/organisation between front desks and the garage/service area isn't great. But my experience this time was very good.
15 March 2025
Excellent service by the service team handled my order with great customer service. from the first phone call until the work was completed faultless the staff are all very nice & really helpful.
15 March 2025
Excellent and informative customer service staff
14 March 2025
Completed quickly with good communication throughout.
13 March 2025
Friendly service
13 March 2025
Went above and beyond
13 March 2025
Only 4 stars as i had asked for the engineer to look at an issue with the drivers seat bolsters, they wouldnt stay inflated when adjustments had been made, when i aske they welcome team had to ring through and the engineer had really looked at it.
12 March 2025
Great customer services, kept informed throughout. Received a survey of checks completed on car and advisor was polite.
12 March 2025
Professional service and returned ,in pristine condition .washed and waxed
11 March 2025
This is my regular BMW service centre and it is all that you would expect it to be. Outside is clean, organised with a good selection of stock. Inside is also immaculate. Cheerful friendly Receptionist, service advisors. Usual High standards.
11 March 2025
Would have been a 5 but when I got into my car after the service the back seat was covered in mud and dust. I showed the customer service desk who came and offered to get it cleaned but I was late for picking my daughter up so cleaned it myself
11 March 2025
Visited for a major service, All completed but left with no parking sensors functioning.
11 March 2025
The recall was handled very well.
11 March 2025
Excellent report
10 March 2025
Still have problem after service
10 March 2025
Amy could not have done more to help us through the wait.
10 March 2025
After an initial mistake , Lisa went above and beyond to put right.
10 March 2025
Great service from Christina at Halliwell Jones, very professional and everything done as it should be.
10 March 2025
Warington staff were ok. Although not happy with a 400 pound quote for 200 pound job. Your customer service was awful. Made worse by being brilliant over the past 3 visits.
10 March 2025
My service time slot was 13-00 to 15-00. I checked in at 12-45 and went for a walk. Back at 14-50 and checked with assistant at 15-30 I asked when my car would be ready, 10 minutes that said. I got my car back at 16-10. No feedback during my wait.
09 March 2025
As above - super staff
08 March 2025
As above
08 March 2025
See above
08 March 2025
Good feedback and complementary car wash.
07 March 2025
The staff were very helpful and looked after us well.
07 March 2025
Shocking service.Didn't order parts when I was told .Poor communication.Still not got my car back after 2 days and this is my second visit in 2 weeks because the job couldn't be done because of lack of time!!!
06 March 2025
A good customer service
06 March 2025
No issues all went well
06 March 2025
Mainly price.
06 March 2025
100% satisfied with overall service experience
05 March 2025
Service is always very good, but the actual job was clearly rushed.
05 March 2025
Efficient pleasant staff access to loan car and constant updates
04 March 2025
I'd asked for all the wipers to be changed, only the front wipers were changed, not sure if there was an issue getting stock but the rear wiper had clearly been removed and put back on as it fell of the next day and the clips looked mangled.
04 March 2025
Very satisfied
04 March 2025
Sorted all out after a visit to site
04 March 2025
Service was excellent. Staff did everything they could to help and kept me informed of additional work required.
04 March 2025
Paul was very understanding and gave me the full VIP customer service and support
04 March 2025
Job was completed on time well done
03 March 2025
Dropped my car off the night before the service, was told I'd get a call to say it was ready bit didn't receive one so I called to find out when it would be ready, as needed the car, called 3 times and no answer, so I took a punt it would be ready
03 March 2025
As above
03 March 2025
Dropped car off at 9:40 for a brake fluid service and didn't get it back until 17:30
01 March 2025
The first issue I had was that no courtesy car had been booked (an error made by BMW during booking) so I made a journey into the garage and had to be turned away. When rebooked and went to pick up my car it was not serviced and sent back home again
01 March 2025
Because of the service
01 March 2025
Every one we deal with has been most helpful, especially Amy and Gareth. Thank you so much.
01 March 2025
Job done no fuss
01 March 2025
Well looked after,
28 February 2025
Great coffee machine and comfy chair and work carried out quickly while I waited
28 February 2025
Hopeless
28 February 2025
Mot no issues
28 February 2025
Fast turnaround for maintenance check and able to check out vehicle same day.
27 February 2025
Often kept waiting at the end of the day for the return of my vehicle.
27 February 2025
Easy to deal with
27 February 2025
Always clean the car to a high standard and keep me up to date
27 February 2025
Friendly
26 February 2025
The telephone booking was straightforward and the ability to get a two hour slot, meaning I wasn't travelling during the morning or evening rush hours, was a huge plus point. The car was ready on time and had been washed / cleaned as promised.
24 February 2025
Great
24 February 2025
Is it a BMW thing? I'm told to get my car in for 8:45 for a service. At 3:00 I'm met with voicemail - I ring the main line they try to contact the person - they hit voicemail. I get a text at 5:30 to say it's ready. Not even washed or vacuumed.
24 February 2025
Going to have to return to the dealer as the newly fitted rear window wiper is catching when in use. This should have been checked before i collected after my service.
23 February 2025
Staff all brilliant. Cost for a service fucking outrageous
23 February 2025
I think more while you wait service appointments should be available. Especially to those customers with service plans. The garage has mileage from online connectivity and is aware of MOT dates. Why not proactively offer these services.
23 February 2025
They do not give you a straight answer and are continuously contradicting themselves.
22 February 2025
Staff were very friendly and approachable. Lisa customer service skills was excellent .
22 February 2025
From start to finish the staff couldn't have done more for me
22 February 2025
We thought they were unhelpful & unaccommodating. We didn't feel confident to use the car as the warning light for brakes was due to come on & we had to use the car for a long journey .
22 February 2025
As at question 1.
21 February 2025
Small glitch in communication prior to visit but resolved on the day
20 February 2025
Experience was great and the staff were really good, but I wasn't expecting to be there for 4 hours
20 February 2025
The issues are still not fixed.
20 February 2025
Happy overall and Amy was a pleasure to deal with.
20 February 2025
The service needed was completed on the day. The fault was fixed.
03 May 2025
Great service as I have come to expect over the years. Friendly knowledgeable sales rep . Just excellent service all round. I cannot praise the sales person Mel enough. The experience has always been positive