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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
516 ratings and 371 comments received in the last 90 days.
08 September 2026
Because I was completely satisfied
07 September 2026
Sales person Carl was excellent as always, however the car has some scratches on that need rectifying
07 September 2026
Henry ensured that the process was very smooth, he communicated very well and made the purchase of my new car seamless and ensured that it happened in a short space of time which was what i wanted. I would really recommend to friends/family.
04 September 2026
I've given 5 stars due to the flawless process from start to finish.
25 August 2026
Mel was fantastic throughout - no issues at all - love the car
23 August 2026
High professionalism, no pressure, good communication throughout.
20 August 2026
Henry watkinson informative polite helpfull in making our decision in the purchase of the car
18 August 2026
I was extremely happy with my experience during the purchase of my new car. Henry was brilliant throughout and went above and beyond to make sure everything was arranged as smoothly as possible. He made the whole experience!!
12 August 2026
Lucy was a pleasure to deal with, answering any questions and guiding us through the whole process perfectly. Supported by her team she delivered a first class service and was very patient and understanding. Thank you.
12 August 2026
The experience was smashing. Mel was wonderful from start to finish. Answered all our questions, very professional and friendly. Lovely coffee and a shortbread biscuit...whats not to like ??
11 August 2026
Carl was really helpful and listened to all of our queries. We are really happy with our new car thanks to Carl.
11 August 2026
Excellent service from Mel & Matt at Warrington From the minute we walked in friendly attentive service.
10 August 2026
Great service very helpful and easy to Taylor a deal
08 August 2026
Lucy was very good throughout the process :)
08 August 2026
On the arrival to the showroom i revieved a very warm welcome and offered refreshments and somewhere to sit. I didn't have to wait long for my sales person to arrive who again was very welcoming.
04 August 2026
Great service, Paul was always available for advice and guidance
30 July 2026
I was completely satisfied every question I had was answered quickly, I was given so much support at whatever I needed. Everything was explained me fully.
28 July 2026
Bought a few cars from PaulClrgg. my latest purchase was as smooth and efficient as expected
28 July 2026
The sales staff were extremely helpful and engaging. They were very knowledgeable and attentive. Henry couldn't do enough to assist us in our choice of car and discussed all the aftercare and explained everything in detail.
28 July 2026
Friendly informative took me through the purchase process effectively
25 July 2026
Very satisfied paul clegg kept me in the loop from start to delivery
21 July 2026
Henry dealt with me in a professional manner and did not push me into an immediate decision concerning the purchase of a new car.
18 July 2026
Excellent experience- very professional and always helpful and available to answer questions throughout
16 July 2026
Great service and support throughout the process. Lucy kept me well informed during the delivery process and was very helpful with any questions I had.
15 July 2026
Great experience from initial enquiry to handover. I was kept informed at every stage of the process by Henry Watkinson. 10/10 for customer satisfaction.
11 July 2026
Have always been satisfied with BMW sales this time was very good and nice to have a lady sales person. Mel was really nice and understood what I needed
11 July 2026
This is the 6th new car that I have purchased from the dealership yet again excellent service and efficiency delivered in a friendly and professional manner
07 July 2026
Excellent service as always.
03 July 2026
Lucy provided a fantastic buying experience for me when purchasing my new car. Nothing was too much trouble and she was extremely helpful from start to finish and I managed to drive away in shorter time than I could have imagined!
03 July 2026
Mel was great from initial enquiry to demonstrating the vehicle features getting me set up and on the road
01 July 2026
Henry
30 June 2026
I made a cold call to Halliwell Jones on 21 June to see if I could view the car that day. Paul Clegg took that call and set-up the viewing for later that day. He was a pleasure to deal with from the moment that I met him on site.
30 June 2026
Great service provided by Henry.
29 June 2026
Smooth and quick process of buying a car.
28 June 2026
Mel Gill has supported us on several car purchases and we always find that she delivers a personal service providing updates along the way.
25 June 2026
Absolutely excellent from start to finish by Henry made everything so simple
23 June 2026
Luke was brilliant throughout, he communicated everything really well and made the purchase easy.
17 June 2026
Excellent professional service from Henry Watkinson. He was always willing to help with questions and to make offers to test drive cars. A highly pro-active salesman.
17 June 2026
Extremely satisfied. The whole purchase and delivery process was smooth and stress-free. Henry was friendly, professional and always happy to help. He kept me updated throughout and went above and beyond to make sure everything went perfectly.
09 September 2026
i was well pleased ready early and brilliantly clean
09 September 2026
Very effiecent, competive prices.
08 September 2026
Had a really good experience with everyone, especially Rebecca on the service desk, and the guy that was driving my car, Lee.
08 September 2026
Excellent speedy service
08 September 2026
Great service from Emma Vincent, very friendly and helpful. James Hartley-Watts who booked my service was really helpful and got me booked in with such short notice and my car was pushed through so it completed by the time I needed it.
07 September 2026
After a major service, the vehicle was left with minimal oil requiring me to revisit for this to be rectified.
07 September 2026
Very professional and polite
07 September 2026
Clear and precise updates and surprisingly good price for a main dealership thank you
06 September 2026
Flexibility with timings and appointments, good communication and with zero issues
04 September 2026
Managed to squeeze my booking in on a Saturday morning at short notice and was done by mid morning so as quick as a while you wait booking, excellent.
04 September 2026
Straigh forward, good communication and good assessment of my vehicle
03 September 2026
Polite, efficient service from start to finish
03 September 2026
Friendly staff. Very accommodating
03 September 2026
Took my car in at 9.30 and it was ready for 17.00. I explained like I was told to do so over the phone the previous week to mention that I was a night worker.
02 September 2026
Service was undertaken in line with timeframe and estimated costs, and my car was also washed and cleaned to a reasonable standard
02 September 2026
Easy drop off, easy pick up. Informed promptly when available to pick up. Easy payment options and friendly staff.
02 September 2026
Always satisfied
01 September 2026
Excellent communication and feedback on the car and very helpful advisor.
01 September 2026
Despite booking well in advance a loan car wasn't available. I had to inconvenience others to get me to and from service centre. I don't live on a bus route and taxis would be too expensive I was referred to Enterprise car hire as a solution. Thanks
31 August 2026
The job was finished earlier than expected and it had been well cleaned
31 August 2026
Easy to speak to Responded quickly Found the right solution
31 August 2026
Friendly staff who kept me updated throughout my vist. Work compleated in allocated time.
31 August 2026
MOT etc completed no problem, only issue was an extra hour waiting than originally told it would take. Would still recommend though.
30 August 2026
Ok but long wait on collection
30 August 2026
Excellent service from Start to finish
30 August 2026
Can't fault
29 August 2026
Warm and friendly welcome, professional and courteous service with informative updates from Emma
28 August 2026
They kept me informed and updated throughout the process of a recall
28 August 2026
Was simple, easy & hassle free
28 August 2026
I asked for it to be completed as quickly as possible and it was. Check iin was easy and all good. Paul McLaine, as always, great to deal with, question's answered and understanding of any concerns
28 August 2026
Informative, friendly, convenient and really helpful.
28 August 2026
Reception very polite and seen to my requirements immediately
27 August 2026
Amazing experience from bmw warrington
27 August 2026
Excellent customer service from start to finish! The team was friendly, attentive, and always willing to go the extra mile to help and resolved my issue efficiently.
27 August 2026
I find the bmw service impeccable going the extra mile would have changed my view. My car was in for service and the valet is complimentary it wasn't great. Thete were warning signs about my tyre pressure again a simple top up will have taken 2min
27 August 2026
Halliwell Jones have handled my sale immaculately, I have nothing but praise for their attention to detail and service level
26 August 2026
Great service and they fixed my car very quickly
26 August 2026
Very helpful and courteous staff. Excellent amenities and quick turn around for the task carried out.
26 August 2026
Overall the outcome was good but disappointed that the work couldn't be done in the day it was booked and I had to leave the car with two days - which was not convenient.
25 August 2026
Emma Vincent on the service centre desk was Very friendly and helpful.
24 August 2026
Car needed a tyre which would not be available until the following day. No courtesy car available. When I came back the next day I was told that the service dept had ordered the wrong size tyre.
24 August 2026
Very helpful
24 August 2026
dropped car off at 08.10am , but had to wait all day to collect car (18.25), then to be told new air filter not fitted, as problem. was told will be contacted re filter, but nothing so far.??
24 August 2026
Because it is the best score I am able to give for the excellent service I received
23 August 2026
Quick, efficient & professional service. Very impressed.
23 August 2026
Had no problems start to finish
23 August 2026
Car battery replacement performed on time.
23 August 2026
Very good all I can say is brilliant from start to finish
23 August 2026
As usual all the staff are very helpful and frendly
23 August 2026
The front differential failed after 65000 miles and the car was at the garage for over two weeks getting fixed. I almost never received proactive updates from the service team but had to call them myself tto check where the work was up to.
22 August 2026
Key was unblocked and car was ready within a few hours. Service received from Milly was excellent from start to finish.
21 August 2026
You put your car in for an mot at 8,30 You pick your car up at 10,30 and you would think no one has been in the car!! - not a thing out of place ?? No oil marks anywhere' seat & radio Just the way you left them 2 hours ago
20 August 2026
Great! The team were very busy on a Saturday and they were very attentive. Great customer service
20 August 2026
Seat belt warning light was on when car collected and agent's attitude very poor when we tried to discuss it. We'd asked about service plan and he never told us we needed to buy before service get BMW plan, tried to sell HJ only plan after service.
20 August 2026
Great service
20 August 2026
As usual very helpful. Only issue was there were no waiting appointments available and as I don't live near to the service centre had to hang around over 3 hours
19 August 2026
I visited for a recall airbag check. On
19 August 2026
The service overall was very good I was little disappointed an mot & air con tweak took all day when at another dealership I have used they have sorted small jobs without taking all day and there were no cold drinks besides fruit shoots on a warm day
18 August 2026
The car was kept in the centre too long. (7 hours for a MOT test)
18 August 2026
Always excellent customer service at HJ
18 August 2026
Prompt attention
18 August 2026
Customer service 8second to none and the prices of worked carried out were really competitive, Emma Vincent kept me up to date on everything going on, she was also very polite and pleasure to deal with.
17 August 2026
Easy to organise efficient service
17 August 2026
I was sent a list of additinal work recommended. I accepted changing the rear wiper, however this was not done when I picked up the car.
17 August 2026
The whole process went very smoothly and I was updated regularly by Rebecca who was looking after me.
17 August 2026
Really good customer service given by Rebecca
17 August 2026
Pleasant staff kept up to date
17 August 2026
Nothing was to much trouble for the staff
17 August 2026
Excellent customer service 10/10 for Rebeca. My only gripe is that many settings were changed e.g. seat position, wing mirrors, steering wheel position etc. I spent some time when I returned home readjusting these.
17 August 2026
Very thorough and helpful discussion with the mechanic in reception area post service
17 August 2026
Overall, the service experience was good, but I had particularly asked for my tyre pressures to be checked, as one had been reading lower than the other 3, consistently in all the 20 months I have owned the car.
16 August 2026
On line book in easy, car ready exactly when stated.
16 August 2026
Highly satisfied with the welcome I received to the final farewell all items were dealt with accordingly
16 August 2026
Very satisfied, but dropped car of before 9:00am and still wasn't ready until after 5pm. Need to manage customer expectations and give realistic pick up time.
16 August 2026
My car was recalled because of the driver airbag, absolutely fantastic service, I dropped the car and came back for it approximately an hour later and the airbag had been replaced and not only that the car had been hoovered and cleaned on the outside
15 August 2026
The service was easy to arrange. Emma was very helpful and pleasant. I felt that the price was competitive for a main dealer. The mechanic where dealt with my service problems provided a comprehensive video report and pinpointed work needed,
15 August 2026
Friendly staff members and sorted the problem very quickly.
15 August 2026
All BMW staff were very helpful and gave excellent support when helping with my issue..job was completed perfectly and on time ..great communication 5 stars to all the staff and 5 stars to BMW
15 August 2026
Easy and quick
14 August 2026
Helpful and polite front reception quick service
14 August 2026
Service completed quickly and car ready after 3hrs which helped me. Only negative was front tyres were still legal (think 2.0 and 2.6mm) but asked me if I wanted them changing. I said it's motobility car and guy said don't think it would be approved.
13 August 2026
Very simple and efficient process. Booked my 36 year old E30 in with HJ@Warrington. Technician completed the work and I received notification my car was ready for collection.
13 August 2026
Helpful, friendly, speed of booking and service on the day.
13 August 2026
Very professional service, process was very smooth. Staff were great and friendly. Car came back lovely.
12 August 2026
During service the centre phoned me to advise that 2 bonnet struts were out of date by 2 years. These should be an annual service item check & flagged up earlier so customers are aware. This item should also be on the car's iDrive service records.
12 August 2026
Efficient and professional service
12 August 2026
Happy with the service
11 August 2026
Comfortable, informative service from start to finish
11 August 2026
JOB COMPLETED WITHIN THE 2 HOUR SLOT. COMFORTABLE WAITING AREA AND FRIENDLY STAFF
11 August 2026
Excellent service
11 August 2026
Job done on time and a pleasant experience
11 August 2026
I could not understand the video message received - review for yourself.
11 August 2026
The service overall was conducted very quickly and efficiently, and BMW kept me informed before, during and after the service on when the vehicle would be ready for collection.
11 August 2026
Car was offered to be cleaned when in but it came back as if someone had just pointed a hosepipe at it & shown it a hoover. In the past used to be returned valeted so feels a lot like penny pinching
10 August 2026
Great customer service and the work was carried out quickly
10 August 2026
Good communication and work completed in good time
10 August 2026
I would like to say a big thank you to Sam on the service department. Sam went above and beyond to make sure my car was repaired and returned to me cleaned. All staff I encountered at the Warrington dealership were amazing and friendly. Thanks you
10 August 2026
Very efficient service from all.
10 August 2026
Great Service
09 August 2026
Good customer service
09 August 2026
Didn't do the work it was booked in for even though we had waited weeks for the appointment, was told they had identified another issue that prevented them from doing the work and they didn't have time to look at that because it was busy
09 August 2026
The staff were pleasant and very helpful
09 August 2026
Interaction was pleasant with garage. However they could only fit me in for the diagnostic 8 weeks after light came on. Car was off the road causing a big inconvenience.
09 August 2026
Everything was great ??
09 August 2026
All was good
09 August 2026
Collection was slow
09 August 2026
I was given an EV as a courtesy car - horrible thing. You need more ICE vehicles as courtesy cars. Otherwise service was excellent.
08 August 2026
Excellent staff.
08 August 2026
Customer service, the price of the work carried out and the extra information given including a safety check. I was given updates and feedback from Milly Booth while my car was in for a coolant flush, the staff are second to none.
08 August 2026
Incompetence and arrogance of the service advisor totally put me off, sorry.!
07 August 2026
Service was good Staff member on the service desk was extremely helpful.
06 August 2026
Excellent customer service.
06 August 2026
Air bag recall, I was told it would take an hour, on my return after 1 hour all complete
05 August 2026
The issue with my car was dealt with quickly and efficiently
05 August 2026
Everything went smoothly and nice quick process
05 August 2026
Good service and very prompt
05 August 2026
Everyone is very welcoming as always. Easy service, and will continue coming back.
05 August 2026
Rebecca was very helpful and professional, extending the courtesy car easily when they were waiting for BMW tech team to give an answer.
05 August 2026
Your staff were very helpful and courteous .
04 August 2026
Several days delay before work started.
04 August 2026
Great service from check in to pick up.. Kept in loop all the way
04 August 2026
Had an issue with the screen washers and on short notice they managed to book the car in and fix it.
04 August 2026
Milly was fantastic
03 August 2026
The service was terrible unfortunately. My car was booked in for 2 faults. The passenger back door would not open and the left indicator would not switch off after turning. Whilst the car was in I recieved automatic updates that the door had been fo
03 August 2026
A minor job was not carried out but has been rebooked at a discounted price
03 August 2026
Booking was very easy. Staff very courteous. Effective electronic check-in. I had selected the option for complimentary car-wash, but this was not carried out, which was disappointing.
02 August 2026
Quick and simple, no fuss.
02 August 2026
All went very smoothly
02 August 2026
Staff were really welcoming and provided an excellent service, checking the car out to make me aware of a few issues.
02 August 2026
Great communication from staff quick turn around
01 August 2026
Courtesy of staff & timing of service first class.
31 July 2026
The staff were great but within a few days of Mot pass car brokedown and serious safety fault identified as loose wiring to battery which had not been picked up on MOT
30 July 2026
When I took the car in the paperwork wasn't ready. It gave the impression that they weren't expecting me
30 July 2026
Nobody called to say the car was ready.
29 July 2026
Though it took a little time, the problem was very satisfactorily resolved.
29 July 2026
No issues. Car in and out without any problems.
29 July 2026
Very professional and friendly.
29 July 2026
Quick service while I waited in the showroom
29 July 2026
Great service from Milly
29 July 2026
Easy booking process and excellent reception experience and work undertaken as required.
28 July 2026
Everything was smooth and efficient, and Millie was great, communicative and always pleasant. Excellent.
28 July 2026
I was happy with the service but I wasn't allowed a courtesy car for a recall which I don't think is fair but apart from that everything was great
28 July 2026
Matched with my expectations
28 July 2026
Polite and efficient experience and helpful assistance from personal.
27 July 2026
No issues and booking in was smooth
27 July 2026
Excellent service always get efficiency from BMW ,very pleased
27 July 2026
I booked my car in for what was described as a quick "in and out" replacement of the air bag, scheduled to take just 30 minutes. 2 hours later, I am still sat there in the waiting room. Then I suddenly get a video of a Health Check being carried out.
27 July 2026
Emma Vincent was very polite, efficient and helpful to deal with on service reception. Paul Dooley was also great sorting out a tyre issue.
27 July 2026
I had booked the appointment to include a courtesy car however this seemed to not be the case when I arrived on the day. They did end up prioritising my work as a result which was appreciated
27 July 2026
Work carries out as required and services desk staff very helpful
27 July 2026
Well timed and able to to wait for car.
26 July 2026
Upon arrival, I was greeted by the receptionist unfortunately, I cannot remember her name. My service advisor was called Millie who was very friendly and taught me through the whole process and kept me updated throughout.
26 July 2026
I picked up my car, it was parked so i couldnt see the left side. I drove it home and 2 days later took it out. I noticed when returning to my car 2 dents on the top and rear window trim dented. I assume this happened in the garage but i cant prove
25 July 2026
Always a very good service experience. Rebecca Brown as usual is very helpful and happy person at halliwell jones Warrington.
25 July 2026
Always great service
25 July 2026
Excellent advisor
24 July 2026
Told a complete load of rubbish why my car was making the noise,bmw had my car for over a week,very disappointed,also I asked bmw customer care to call me but no response
24 July 2026
Reception upon arrival was great, as was the assistance provided when I picked the car up. The car valet was good, as was the service BUT each time I take the car to you, one of the tyres is found to have a hole in it, requiring a new tyre - see belo
24 July 2026
Nathan was a great help in sourcing a replacement wheel locking nut for me before going away on holiday
24 July 2026
Advised issue was not covered under warranty as had been 'tampered with'. Asked BMW for proof twice, not provided. Asked for key to be repaired, not repaired. Part was not available on booked date of repair. Had to leave with garage for extra day.
23 July 2026
Friendly, helpful staff and great customer service.
23 July 2026
Dealt with MOT and related issues very efficiently.
22 July 2026
Good availability of suitable appointment date & time. Easy drop off facility. Detailed video of MOT findings. Friendly, helpful staff. Good updates and communication.
22 July 2026
Prompt
22 July 2026
Friendly helpful staff
22 July 2026
Five star. Always have received good customer service.
22 July 2026
The whole experience was really poor. Delayed when I dropped it off, delayed when picked up, then told it hadn't been cleaned and I'd have to wait an other 30 mins at least if I wanted that to happen. No feed back at all re the vehicle inspection
22 July 2026
Didn't complete the jobs I asked them to do. Not sure exactly what I paid for. Verbally told me advistorys but not stated on paper.
22 July 2026
Dealt with efficiently But wasn't a service was a recall
22 July 2026
Originally visited Warrington branch as I was having trouble booking through the 'My BMW' app. Took my details at the service desk then informed that I would receive a call to my mobile by the close of business on that day. That didn't happen.
21 July 2026
All done as expected
21 July 2026
Service as expected
21 July 2026
Very helpful staff. And I quick process.
21 July 2026
I was booked in within a week of contacting Halliwelljones, I was informed what service my vehicle would need and quote provided. On the day of service , I was kept informed and service was carried out to my satisfaction
21 July 2026
I was told that my front passenger side tyre was defective - I had it checked by another specialist tyre fitter who said they could not see any defect! Also you quoted me £50 more for the same tyre than 4 leading competitors.
20 July 2026
Fast check-in, friendly and professional. Job done on time. Same approach when the work was finished.
20 July 2026
Good service
20 July 2026
Mot done, passed, happy spending time in your reception area. Emma looked after me then I was on my way in a clean car!
20 July 2026
Very professional
20 July 2026
No Issues with the service .
20 July 2026
I drive from Liverpool to Warrington because the service is always spot on. Where liverpool are absolutely awful with vile staff
19 July 2026
No feedback. Car never available until 6pm. MOT done by 10.30 but left waiting for 40 minutes at the end of the day to change a windscreen wiper. Happens every time
18 July 2026
Online pre-check-in made it much faster and less stress
18 July 2026
My recent service experience was very good at Halliwell Jones with friendly and helpful staff, but having to wait 5 months for an appointment really is unacceptable.
18 July 2026
I wasn't happy with the hard sell of £70 windscreen wipers as mine were apparently streaking, not that I've noticed while I'm driving. There is nothing wrong with Bosch or other make wipers and they are much cheaper. £70 is extortionate.
18 July 2026
Helpful and courteous staff
16 July 2026
Rebecca was first class
15 July 2026
Brilliant communication. Nothing negative at all
15 July 2026
Great service l.
15 July 2026
Great service
15 July 2026
Was kept informed, polite and friendly staff
15 July 2026
Friendly staff and booking process simple and straightforward. Fault identified and hopefully fixed.
15 July 2026
Very helpful all staff made me feel welcome
14 July 2026
Was an issue booking in but resolved very quickly.
14 July 2026
Excellent
14 July 2026
Extremely happy this time. Lovely young man looked after me which helped me understand what was happening to my precious car!
14 July 2026
cannot fault
14 July 2026
Great communication and excellent customer service. I was kept informed on the progress of my vehicle and it was ready to collect on time
14 July 2026
My car was only there due to a recall. Other than this HJ were very professional, helpful and efficient.
13 July 2026
Good service, loan car was ready for me to use and I was kept informed of any issues.
13 July 2026
Great simple service
13 July 2026
Very efficient, stuck to timings and great customer service
12 July 2026
Excellent Service from Start to Finish
12 July 2026
Very efficiently carried out the MOT.
12 July 2026
I Wes kept well informed
11 July 2026
Job completed in one visit and kept informed all the way through
11 July 2026
Everything was very good
10 July 2026
What a saga. Still haven't got car back. Seemingly waited 4 days for 2 tyres and bodynet have take 2 extra weeks to do work I'd normal say the right hand doesn't know what left hand is doing in the case the fingers on one hand don't know
10 July 2026
Work done quickly Lucy in sales very professional
10 July 2026
Very efficient
09 July 2026
Another excellent experience. Milly Booth, my Service Advisor, was extremely helpful. The reception staff were very friendly, and the parts department team were also welcoming and helpful. Excellent service throughout.
08 July 2026
Very satisfied treated very well and kept upto date with progress
08 July 2026
Great customer service and very accommodating and friendly. Went out their way to help me on the day.
08 July 2026
Great customer service, washed, hoovered and fixed some faults quickly
07 July 2026
1. No CitNOW video. 2. No Vehicle Check video. 3. No IDrive update for completed brake fluid service. 4. Failed MOT for trivial defect then handed a £300 for repair. 5. Can't get in touch with service assistant.
07 July 2026
Excellent customer service throughout
07 July 2026
Overall good id say from start to finish. Nothing to flag up
07 July 2026
After being overcharged for a previous MOT (not the fault of the staff, it was a new payment system) upon returning for my re-test, it was provided free of charge
06 July 2026
From checking in to leaving everyhting was A1
06 July 2026
Customer service kept me informed every step
06 July 2026
Both The repair and vehicle check were very good. The complimentary internal clean was not very good to be honest. I can send photos if you wish.
06 July 2026
Nathan and Paul always been very helpful in all aspects of my visits when I bring my M4 in for its routine services.
06 July 2026
Service advisor was Scott Davies
06 July 2026
Just the wait on parts and having to bring my car in and out to get fixed
06 July 2026
Easy to book, seem less experience from start to finish. Having dealt with other BMW dealers I can say with confidence that the staff at HJ Warrington and Chester are a cut above.
05 July 2026
Arrived and was greeted and worked completed and very satisfied.
05 July 2026
A straight forward oil service. Low tyre tread was picked up on 2 tyres which was good. I was offered a car wash but this didn't happen. The Bumper was used and was problematic - customers need to be informed of this prior to their visit.
05 July 2026
Had to make a number of calls chasing warranty claim over period of months. Not v impressed with that. But get the impression that Emma Vincent worked hard to fix it and has done so.
05 July 2026
Staff were friendly, courteous and car was ready early!
05 July 2026
Prompt service
04 July 2026
Some jobs remain outstanding, especially for the time it was there
04 July 2026
Booked car in online for mot and brake fluid change for 10.00am. Works estimated to take 2 hours. Arrived at 0945am an originally no job sheet printed out. advised that car may not be ready until4.00pm!!!
04 July 2026
Friendly, promot and efficient service.
04 July 2026
Excellent service all round
03 July 2026
Amazing service
03 July 2026
Quick and easy check with good coms re finish yime
02 July 2026
Prompt, helpful, thorough service
02 July 2026
Great from beginning to end
02 July 2026
Another top class service and vehicle check, all staff extremely polite and understanding of my needs. Thanks again
01 July 2026
Friendly service. Was seen to promptly. Car was cleaned really well. Can't complain about anything.
01 July 2026
Professional, polite staff and my recall was quickly actioned.
01 July 2026
Was made to feel very welcome and the prior and post communication has been excellent. Very friendly and nothing was too much trouble
01 July 2026
The person on reception was extremely helpful, making the call hope visit very pleasant and easy going
01 July 2026
Was completing an hour, I was given a private room to have an important meeting.
01 July 2026
Very helpful staff ??
01 July 2026
Excellent service from Caris from booking in to completion of the work.
01 July 2026
Always great. Nothing to complain about.
01 July 2026
Thank you and Nathan was a great help
30 June 2026
My BMW displayed urgent Drive Chain + High Voltage warnings. Despite driving straight to Halliwell Jones Warrington, they repeatedly refused to help, passed me between BMW departments, and offered no support, leaving me to resolve the situation alone
30 June 2026
Very good service before, during and after
30 June 2026
I was asked if it was ok to clean my car but when I got it back nothing had been done
30 June 2026
The experience with service advisor Emma Vicent was great from start to finish, everything smooth. The only issue i collected my car with only 1 headlight working which I am currently getting an investigation on going with workshop manager
30 June 2026
Asked for an air con refresh, this was on the order form but wasn't completed. Also had to ring at 5:00pm to find out if my car was ready when I dropped off at 8AM
30 June 2026
All work carried out as requested with added touch of valet service..
30 June 2026
Great service very friendly staff nothing is to much trouble
30 June 2026
Charlea was lovely very friendly and helpful good communication throughout
30 June 2026
Very helpful and very quick service
29 June 2026
work carried out on time, called when car was available to pick .No problems whatsoever.
29 June 2026
Good communication prior and during appointment. Customer service very helpful.
29 June 2026
Courteous efficient
29 June 2026
Repairs were covered under HJ extended warranty and were completed to a high standard. Car was cleaned and very well presented when collected. The vehicle check video was informative. Great service from Emma at drop off and collection.
28 June 2026
Friendly professional service provided by Emma Vincent. All in accordance with the BMW ethic I expect after 50 years of BMW ownership.
28 June 2026
Great service, lovely facilities, very polite team. Only removed one star as I needed a new tyre and you didn't have any in stock, which meant I had to return the next morning to finish my MOT
28 June 2026
I was greeted pleasantly by all staff and taken to a lovely, cool waiting area. I spoke to Emma regarding my faulty keyring and when collecting my car she had replaced this. The service provided was very professional.
28 June 2026
From the initial welcoming through the checking in, the interactions with the service engineer and the aftercare, the whole experience was excellent
28 June 2026
The customer service provided was the best I've ever received, the technician was thorough in explaining what the issue is and brought total piece of mind.
28 June 2026
Greeted each time I entered, very polite and professional
28 June 2026
Very helpful
28 June 2026
The experience was excellent very efficient and polite staff
28 June 2026
Excellent service from being met by the lovely receptionist I was updated with progress on the car throughout and the car came back spotlessly clean by the valet team too
28 June 2026
Perfect service from the moment it was initially booked at reception.Thanks to Nathan Stanger for professional and efficient attention
27 June 2026
I think due to the workload they have I didn't get notified what service my car needed after they did a vehicle check , only next day I have received video of work to be done, I could have done it this time as I drove 20 miles to get there
27 June 2026
Failure to carry out all requested work. Failure to clean the vehicle as requested
27 June 2026
The cost of service was extremely competitive. The communication throughout the process was exceptional which is the level of service I would expect from BMW
27 June 2026
Give a warm and friendly welcome at the reception desk, followed by the desk further back in to the showroom. Cold drinks available which was a nice touch. And shown back out to the car once it was finished.
27 June 2026
The main reason why I brought my car in for work i.e. speed limit info not displaying still persists, meaning I'll need to revisit. I was also offered a car wash, but as was the case previously, this was not done. Why was this the case?
27 June 2026
Car was subject to safety recall notice- Driver's Air Bag replacement- all works carried out satisfactorily in the predicted time frame-so extremely satisfied with the outcome.
26 June 2026
Very poor dealer and very bad to get hold of staff they never answer phone when you call them and failed to fix my car and very bad customer service would never return to warrington branch again
26 June 2026
Great service provided very friendly people
25 June 2026
Booking was great , however having left my car at 0830 it all felt a bit rushed at the end , I took a call at 4pm about replacing tyres which I declined that left me feeling the mot had just started. I received no further updates until 1715
25 June 2026
Very good
25 June 2026
Only let down was that I asked for a quote off bbodyshop department for repair of interior door and just realised I never got one.
25 June 2026
Speedy turnaround, kept up to date with progress. Friendly helpful staff on service desk. Only negative was the audio on the video health check. Extremely difficult to hear what the engineer was saying (clarity of voice)
25 June 2026
Kept me informed along the way Pleasant staff
25 June 2026
Milly Booth was excellent from start to finish. Always kept me updated and asked when I would like to receive calls due to me working nights. She then stuck to these times. Excellent customer service.
24 June 2026
Having bought 4 cars 1 new and 3 used approved Haliwell Jones always provide a great no hassle service. Any warranty work has always been taken care of which gives good peace of mind.
24 June 2026
Good service quick to get keys back
23 June 2026
The MOT and brake fluid change appeared to be sarisfactory. There was an issue with the time to collect my car. I was told that so many MOT failures on that day caused delays. The car had not been washed as promised, sadly.
23 June 2026
Booking in very easy, job done efficiently, kept me contacted, dud charge me initially for AdBlue even though I told the guy on the phone not to do it as I had a 20 Litre drum of it at home. They did remove the charge. Car was nicely cleaned when up.
23 June 2026
Regular contact with customer. Service staff efficient and knowledgeable
23 June 2026
Very good service
23 June 2026
Great service helped me out
23 June 2026
professional and polite service
23 June 2026
Excellent service throughout. Easy to get booked in via WhatsApp message. Didn't get her name but the girl who was on reception was very friendly and helpful when checking in.
22 June 2026
Completely satisfied with the service from start to finish, the team I dealt with was professional, friendly and kept me updated throughout, the work was completed on time, and my car was also returned in excellent condition!
22 June 2026
Excellent service from Halliwell Jones. Efficient, friendly and helpful staff.
22 June 2026
Profesional and honest
22 June 2026
Always very helpful
22 June 2026
Fast, good loan car
22 June 2026
Seamless arrangement and for the actual service.
22 June 2026
Excellent customer service at the desk
22 June 2026
I always bring my car here
22 June 2026
It turned out to be an expensive visit
22 June 2026
Emma Vincent was superb, from the moment i walked through the door. She didnt wait for me to loiter around hoping someone would book my car in. Emma immediately noted me and took control of the booking and got me settled into the "CAFE" area.
21 June 2026
On arrival back at your base, I was told that there was nothing wrong with the original airbag, but it had been replaced. No explanation why and no paperwork to confirm what had been done. No wash and vacuum had been done.
21 June 2026
Finally got the mysterious charging flap fault sorted out, looking forward to not seeing the warning constantly popping up. Rebecca was really helpful in getting the issue resolved and hopefully I can now enjoy driving without the warning signals
21 June 2026
Excellent
21 June 2026
Really easy and convenient booking via the app, very quick check-in process and a thorough handover when I picked the car back up.
21 June 2026
Car was booked in around 1 month previous for an MOT and a fault find of the Aircon system Can was dropped off at 830 but nothing was done to the vehicle until 2pm I still haven't been given a price for the repair work required to the Aircon
21 June 2026
Job completed on time. I was kept informed of what was being done.
21 June 2026
Very informative and constant updates from team
21 June 2026
Good communication.
21 June 2026
All staff polite and helpful throughout the process
21 June 2026
Would have been five but car was not cleaned? Is there a reason why ?
20 June 2026
Satisfied the overall job. Car wasn't returned the same day as suggested, work wasn't started until mid-afternoon despite dropping it off first thing in the morning. If we had known this delay to start the work we could have planned. Sam was helpful.
20 June 2026
Mechanic contacted me to say a bush was faulty and needed to be replaced and would get me a quote before looking to see if there was a warranty plus why did this bush fail after only 5700 miles. Paperwork shows next service on 02/09/2025.
20 June 2026
Great welcome, informative all the way and efficient service.
20 June 2026
First class service
20 June 2026
Well looked after by Staff.
20 June 2026
No issues - great service. Fast check in.
18 June 2026
Kept well informed
18 June 2026
Helpful staff and very efficient service
18 June 2026
Good COMmon; cation. Polite Sarah BOBYSHP!. SARAH!!
17 June 2026
Attentive staff, professional, polite and efficient
17 June 2026
Completed all the work on time, kept me up to date with what was going on
17 June 2026
Hassle free booking, drop off & collection
16 June 2026
Excellent quality service
16 June 2026
All as expected
16 June 2026
I had someone else drop the car off a day early as I was working away and your mechanics completed the job a day earlier than I was booked in which helped me out massively.
16 June 2026
Everything carried out comprehensively and on time
16 June 2026
This is my first time driving a BMW series, returning to the factory for repairs than I feel you are very attentive and fast, I am very satisfied with your service attitude.
FIND Halliwell Jones Warrington BMW
Address
- Winwick Road, Warrington, Cheshire, WA2 8HY
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01925 248000
Warrington as well as surrounding areas including St. Helens, Wigan, Widnes and Runcorn
Address
- Winwick Road, Warrington, Cheshire, WA2 8HY
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
For Reservations please call 0800 9996364
Phone
- 01925 248000
Warrington as well as surrounding areas including St. Helens, Wigan, Widnes and Runcorn
Address
- Winwick Road, Warrington, Cheshire, WA2 8HY
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01925 248000
Warrington as well as surrounding areas including St. Helens, Wigan, Widnes and Runcorn
Address
- Winwick Road, Warrington, Cheshire, WA2 8HY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01925 248000
Warrington as well as surrounding areas including St. Helens, Wigan, Widnes and Runcorn
Address
- Winwick Road, Warrington, Cheshire, WA2 8HY
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01925 248000
Warrington as well as surrounding areas including St. Helens, Wigan, Widnes and Runcorn
08 September 2026
My experience with the BMW Centre was exceptional from start to finish. The sales person was extremely helpful, dealing with my every request and requirement from order through to delivery. A very friendly and professional service.