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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
590 ratings and 282 comments received in the last 90 days.
21 January 2025
Carl was great. Very knowledgeable and friendly and very patient. He always replied quickly either by phone or email with answers to any questions I had.
19 January 2025
Faultless
13 January 2025
Again they took time to explain everything to me.
04 January 2025
No complaints at all. Carl was very good explained everything to us. We cant fault the service
02 January 2025
Excellent and a personal touch to the experience.
28 December 2024
Luke made the experience effortless, in the last 8 years with Audi I found this process and purchase, which can be stressful very straightforward.
28 December 2024
Perfect including the grand car reveal at the end. Full explanation of the main functions and set up of the car. Drove away very content.
28 December 2024
James was welcoming and taught me everything I needed to know about the car
26 December 2024
Attentive and friendly staff. Helpful and unpressurizing. Dealership in Blackburn didn't recontact me when they said they would. Was totally ignored at Bolton BMW garage.
25 December 2024
Excellent service provided by Melanie Gill, she catered for all of my individual needs.
23 December 2024
Helped me find the perfect car.
22 December 2024
Smooth transaction from order to delivery
22 December 2024
James Kelly was professional throughout
14 December 2024
Friendly staff, car was covered for reveal on arrival to collect, great experience
13 December 2024
Always welcomed and very friendly and approachable
12 December 2024
Very, new car arrived 4 weeks earlier than expected!
10 December 2024
Carl couldn't have been more helpful. He went above and beyond with all aspects of the purchase. Really happy and will return to Carl for my next purchase .. The next time I want a new car.
09 December 2024
Everything was completed smoothly and quickly.
09 December 2024
Luke dealt with everything very well
09 December 2024
Very kind and respectful staff
07 December 2024
I've given this rating because of Melanie Gill (Warrington). She was very knowledgeable with the car and the finance details. This was the first time we had used PCP and she stepped us through the details and the various payment scenarios.
06 December 2024
Service was fantastic
03 December 2024
Everything happened when I was told it would. There was absolutely no stress throughout the very quick process
02 December 2024
Very professional and informative
02 December 2024
Amazing new car experience very professional but friendly to, will definitely be returning in 48 months to experience BMW Top Tier cars and customer service
01 December 2024
Paul was brilliant. Really helpful, kept me up to date with where car was in terms of delivery. Really organised and excellent handover
30 November 2024
Excellent
29 November 2024
The experience was faultless
29 November 2024
Wonderful and zero complaints. Totally happy ??.
25 November 2024
Purchasing my BMW was the best new car experience I have had
24 November 2024
Yes very satisfied, the sales staff were informative and helpful and the car was located and ready within a couple of weeks.
23 November 2024
It felt very easy and straightforward purchasing my BMW 3 series. Mel was amazing and explained everything in a very straightforward way. I loved the experience of picking up my new car from the showroom pick up booth. It looked amazing.
21 November 2024
The purchase is no stress at all
20 November 2024
Again the whole process was efficient and completed in a professional and friendly approach.
18 November 2024
Melanie gill definitely a keeper she made me and my partner feel very comfortable throughout the whole process.
13 November 2024
Great service with regular updates and queries addressed quickly.
12 November 2024
Friendly and unstressful.
10 November 2024
all staff attentive
02 February 2025
My car was in for a recall so I only spoke to a girl on the desk (think her name was Amy) very polite, very organised and answered all my questions that I had. I dealt with her on the day of booking and on the day of when they looked at my car.
02 February 2025
Excellent service & approach to me selling and buying a new car. Had a couple of minor issues with the new car, needed a new window wiper, system resetting - all handled, professionally & efficiently, sorted very quickly. Couldn't have asked for more
02 February 2025
Handled very well by our Service contact
01 February 2025
First class care
01 February 2025
Great attentive staff and kept informed of progress very good waiting area
31 January 2025
It was spot on from beginning to end
31 January 2025
Great service from start to finish
31 January 2025
Went in for recall and was But would have liked a feedback on what they did.
30 January 2025
Why would you give someone an electric courtesy car when their own car is diesel
29 January 2025
Just good service I will be back
29 January 2025
Everything done for me
29 January 2025
The actual service at Warrington was great, no issues here.
28 January 2025
Quick check in & collection
28 January 2025
Quick, helpful. punctual and very well trained.
28 January 2025
very satisfied
28 January 2025
Efficient check in and calls when complete
28 January 2025
The young lady who dealt with me was very helpful and kept me well informed. Sadly the repair was a little slow.
28 January 2025
Everything was done and I got a nice clean car back fully repaired . Excellent
28 January 2025
My vehicle was collected and repaired as quickly as possible. I was given a hire car which I didn't expect.
28 January 2025
Difficulty making appointment.
28 January 2025
Excellent customer service , plus free valeting of my car has improved since last year
28 January 2025
As per above. They could not track the vehicle steering
27 January 2025
Met all my requirements
26 January 2025
Car returned in an unfit state, rear internal side panels left in the boot along with sos and navigation system. Never informed of any of this upon paying and driving home in my car. Car booked in to fix this week.
26 January 2025
I feel the spiel they use on customers. It's okay for someone who doesn't know a wheel nut to steering wheel but for someone who's qualified just makes them sound stupid trying to treat you like you haven't got a clue.
25 January 2025
A one day service (recall for brakes) took an extra morning
25 January 2025
Every staff member I had contact with was friendly and helpful.
25 January 2025
Upset with the price of the work
24 January 2025
Service always done in reasonable time. Small video on state of tyres very good.
24 January 2025
Good service experience, smooth process and good communications
23 January 2025
Awful
21 January 2025
Customer Care
21 January 2025
Kept informed no issues
20 January 2025
I felt i had to keep chasing for an update on when I would get my car back which was 11 days later
20 January 2025
Great service
20 January 2025
Amy kept me informed of how the work was progressing and I think she pushed my car to the front of the queue as I had decided to wait for the work to be completed. They have quite a reasonable waiting area, when a very nice coffee machine.
20 January 2025
Met all expections
20 January 2025
I have been coming to this BMW centre for over 18 years
19 January 2025
I had issues that were resolved but could have been avoided by clearer communication. I am grateful for the standard of the work carried out and the complementary wash/hoover but my experience wasn't great as I got messed around.
18 January 2025
All good
15 January 2025
Pre-booked courtesy car wasn't ready, so I had to wait over an hour for one to be prepared
15 January 2025
The service is great always kept up to date with what's happening with your vehicle
14 January 2025
Kept updated on progress and cost, along with short video of vehicle check
14 January 2025
They didn't update the computer correctly so the warning message still showed after the service
14 January 2025
Everything is done as promised
14 January 2025
I Had to wait all that time
14 January 2025
100% good experience from drop off to collection & kept informed during the process
14 January 2025
Professional service & professional & polite staff
14 January 2025
Would have been 5 stars but missed a few places when cleaning the car for return.
13 January 2025
Easy to check in the vehicle at the self service portal. Nice video or the vehicle and prompt notification when the car was ready for collection.
13 January 2025
Carried out the work required to very high standard
13 January 2025
Overall excellent. Just a small hitch, I asked for a quote to refurbish my alloy wheels, which I was assured would be sent via email but unfortunately I have yet to receive one.
12 January 2025
One of if not the best dealerships I have ever dealt with.
11 January 2025
Arrived for my booking and was greeted and helped as I walked in the showroom
11 January 2025
Always quality work and great service
10 January 2025
Ultimately it is just expensive going straight through BMW however I do feel much more confident in the work carried out.
10 January 2025
Halliwell Jones were good to deal with, customer service was good just a shame ablut BMW group don't have the same customer service ethos.
09 January 2025
On line booking in and key drop worked well, car ready in time, quote adhered to, staff friendly and helpful.
09 January 2025
Nice friendly professional staff
08 January 2025
Very helpful and always listen to my requirements. They have looked after my BMW cars over many, many years.
08 January 2025
Staff are always helpful, nice waiting area.
08 January 2025
Can be difficult to contact by phone
08 January 2025
Awful won't be going there again
08 January 2025
On the day, I left 2 messages with Nathan, requesting an update on the car. He didn't reply so I followed up and someone called me back with the additional works needed, to which I agreed and also assigned to Bumper. (Cont'd below)
07 January 2025
Ok albeit told about a broken sensor cover but no more info other than that aside from the cost to repair.
03 January 2025
No problem, excellent service.
03 January 2025
Level of service was amazing. Thankyou
02 January 2025
Professional staff
02 January 2025
Pleasant service well informed
31 December 2024
The initial booking was easy although the person who made the booking completely failed to record some important notes on the booking which prompted a phone call from Nick a few days before the booking and me having to explain things all over again.
30 December 2024
did a good check
28 December 2024
Had a really good experience from start to finish
28 December 2024
Everything explained and approachable
27 December 2024
Car was cleaned and given a complete check which was very much appreciated.
26 December 2024
Efficient and done whilst I waited
25 December 2024
Again great service, no issues.
25 December 2024
Organised and helpful.
25 December 2024
Lisa Hamilton, who was my service adviser on the day, was very helpful, professional and friendly.
24 December 2024
The service department completed my recall and sat nav updated on my vehicle and down loaded the up date for me. Thank you.
24 December 2024
Everything went smoothly and efficient and hassle free
23 December 2024
very polite and curious
23 December 2024
from making a service reservation through to completion of the service the whole process was made easy. I was kept dated and informed throughout and never feel pressured to buying anything 'extra' on top of the service cost
23 December 2024
Very helpful and professional
23 December 2024
In the past I have been 100% satisfied. This time I wasn't given a good service. Even having to call numerous times to finally get my car back.
23 December 2024
Great experience and work completed
23 December 2024
All staff excellent. Car seems well serviced and exceptionally well cleaned
23 December 2024
If I had known I would have wait for a hour when I returned at 16.30 to collect I would of stayed at work
23 December 2024
Customer SEVICE and the service department was more than helpful in my visit to the service centre
23 December 2024
Sorted the issue very quickly
23 December 2024
Was kept up to date. The service was brilliant
22 December 2024
Booked in for early service and warranty of two parking sensors, warranty rejected for stone chips damage, although I had inspected them prior to work and found no stone chip damage.
22 December 2024
Very friendly service, managed to fit me in for an airbag recall at the time I had dictated and the appointment lasted around 30 minutes, very efficient!.
20 December 2024
Initial communication was poor recording my issue. This was again present on my follow up call to see if my vehicle was ready for collection.
20 December 2024
Whilst the recall job was completed in a timely fashion, I had to wait over 40 minutes at the showroom whilst the staff found my vehicle. Then I received a warning in the car whilst driving it that the bonnet was not properly secured.
19 December 2024
Service was excellent
19 December 2024
The only reason for missing the last star is I asked for my phone number to be updated and it wasn't
19 December 2024
Very efficient
19 December 2024
Easy good customer service
18 December 2024
The staff were efficient and very friendly
18 December 2024
Good cleaning, just a few spots I would have liked more attention
18 December 2024
The work was undertaken without fuss and I was kept up to date throughout the day.
18 December 2024
Just great service
18 December 2024
Service had not been completed by the agreed collection time - several other customers were all waiting and were told their cars weren't ready by the agreed collection time. Pretty poor service for a premium brand.
18 December 2024
See previous comments.
18 December 2024
Coordinator was a lady called Jacqui who sorted the load car professionally managed the work keeping me up to date and ensured everything went to plan Thanks Jacqui ????
17 December 2024
Still waiting for my quotes for service plans and bodyshop to be emailed. Otherwise all good, as usual.
17 December 2024
From booking in the process is easy and the staff are very welcoming
16 December 2024
Good receptionist
16 December 2024
I feel that I have been let down slightly unfortunately
15 December 2024
Gemma and Bex were the best. They really looked after us and made the recall experience as good as it can be. It's never good to have a recall but they made it as painless as possible.
15 December 2024
Discovering when driving in a straight line that the steering wheel was misaligned. The middle spoke should point at six o'clock. In other words 'Straight down', currently its pointing at 33 minutes past. A further visit has not resolved this issue.
13 December 2024
Car was not cleaned properly
13 December 2024
First class
13 December 2024
Faultless service
12 December 2024
You need to improve your awareness of customers needs, customers should not feel uncomfortable advising that they will be waiting while you carry out a simple oil change service
12 December 2024
Again, because of a BMW loan car which was designated for me was not available, it was soon rectified by Gemma who sorted out a nice electric mini for me to use. Excellent service!
11 December 2024
In particular the young lady on the booking service was excellent - clearly had all the information about my car at her fingertips, answered all my questions quickly. The key drop off system saves so much time.
11 December 2024
Very satisfied with the service I had
11 December 2024
Because the jobs done were professionally done
11 December 2024
Fantastic service
11 December 2024
The service was excellent, they even made adjustments that I hadn't asked for, but were required.
10 December 2024
Excellent service staff very accommodating
10 December 2024
The staff whom we dealt with is very much commendable
10 December 2024
Professional job
09 December 2024
The guys that dealt with me are obviously passionate about giving good service, which is great however I think they were let down by others in the process.
09 December 2024
absolute brilliant
09 December 2024
Very good
09 December 2024
Booked in for the winter preparation check offer which had been emailed to me. Vehicle check complete however when I went to my vehicle the fluids e.g adblue had not been topped up which is part of that offer. Service advisor got workshop to correct
09 December 2024
I had to wait longer than expected. It was a 2 hour slot but I waited over 3 hours with limited updates.
09 December 2024
Great, quick and friendly service
09 December 2024
No issues and great customer service
08 December 2024
Staff went above and beyond
08 December 2024
Dropped car off in the morning, had phone call about additional cost for battery replacement. Asked when car was ready and told it was ready for 3pm. Went to pick up my car and had to wait 30 minutes as was not ready. Not happy one bit.
08 December 2024
Great service by the Team
08 December 2024
Car was in for recall which was inconvenient as we have 2 bmws and both needed the same work. But both vehicles were fixed quickly and I was able to get a courtesy car both times. Both vehicles were cleaned and tidy when returned as well.
08 December 2024
Speed
07 December 2024
No complaints
07 December 2024
On time polite and no problems
06 December 2024
All good
06 December 2024
Very happy with the service i got and up dates
05 December 2024
I was told the fault with my car heating system was resolved but when I picked the car up I had to demonstrate that it hadn't been fixed and had to leave it with Garage for a further two days
04 December 2024
Extremely friendly and professional garage
04 December 2024
Completely professional from drop off to collection
04 December 2024
Very helpful staff
03 December 2024
nice staff, informed at all times
03 December 2024
Very. Best dealership by miles
03 December 2024
My car usually has a wash but not on this occasion - maybe it was due to the centre being busy.
03 December 2024
Quality of service on the whole
03 December 2024
Great customer support
02 December 2024
Very easy to book, the the staff were amazing, the work was completed within the time frame given, my car was fully valeted too, this was amazing!
02 December 2024
The service was good but I am still without my car
02 December 2024
High standard prompt service
02 December 2024
All jobs completed well
02 December 2024
They fixed the problem professionally
02 December 2024
There were no issues.
02 December 2024
I informed them over the phone that I hadn't received the video or list of the health check for my car. They assured me it would be sorted, but nothing ever happened.
02 December 2024
When I made the appointment, I was advised that the work works take about an hour. On booking in I was advised it would take two hours. After the recall repair was done I was given a report that suggested unnecessary work.
30 November 2024
I was offered a courtesy car which was extremely helpful
29 November 2024
Could not fault process from start to finish, very professional.
28 November 2024
Very friendly and helpful at all times
28 November 2024
Fantastic as above
27 November 2024
Fantastic customer services they kept me up-to-date and well informed of everything that needed to be done on my car overall probably the best customer experience I've ever had. Wish I could give them more stars. Very professional company.
27 November 2024
Was told it was warranty then charged £140. Got in my car and service light was still telling me I needed a brake fluid service so not even sure any work was done. Asked for a new battery in my fob, got nothing.
27 November 2024
In and out quick nice and easy great communication from them
26 November 2024
Amy contacted me before the service and kept me updated.
26 November 2024
Very helpful
26 November 2024
Very Professional Staff
25 November 2024
I was able to get a quick appointment by phoning your central desk - my usual go-to dealer/workshop would be Southport. The advisor who booked my car in was able to understand why I wanted it doing, though not technical
25 November 2024
All work carried out was of great quality. Appointment times were spot on.All promises were kept.
25 November 2024
Excellent experience at Halliwell Jones BMW. The service advisor, Amy was absolutely amazing. A friendly face from start to finish, was very lovely to deal with and kept me updated throughout the whole process, ringing to give me updates for the car.
25 November 2024
No problems no delays always helpful
25 November 2024
I have used helliwell jones for over 10 years without any issues.
25 November 2024
Job was completed quickly car was returned washed
25 November 2024
Overall service experience exceptional
25 November 2024
I couldn't ask for more from Halliwell Jones Warr. The staff are really warm and friendly.
24 November 2024
Friendly and efficient
24 November 2024
Always look after me from Start .
24 November 2024
No problems at all ready when expected
24 November 2024
Efficient service
24 November 2024
Professional as a main dealer should be.
24 November 2024
Have been told that the car has some more work to do
24 November 2024
Fine
24 November 2024
My experience at Halliwell Jones Warrington was very good
23 November 2024
Paid for nothing done was no closer to knowing what was wrong with my vehicle
23 November 2024
The experience felt like HJ were only interested in me spending more money. HJ advised wheel aligmment and 3 new tyres were required. DP advised that tyres did not need to be changed and wheel alignment was only worth completing if tyers were new.
23 November 2024
Because of your special personal attention
23 November 2024
First class performance
23 November 2024
Great customer service and the car came back washed and cleaned. It was only in for an airbag recall.
22 November 2024
Did my car the same day (this time). Friend staff
22 November 2024
Car booked in on date of my choice with a reminder from dealer on day before appointment. On pick-up I was given a winter care kit and treated efficiently by Amy.
22 November 2024
Always good service. Staff very friendly staff
22 November 2024
Was told when I booked in that the car would be done why I wait as it was a 'quick job' once I got there at 0900 I was told it would be complete by 1200, therefore I had to pay to get a taxi home and rearrange plans.
22 November 2024
Easy to book and collect after work completed.
21 November 2024
Good communication. Friendly staff. Only negative is I had to chase for an update and as it was passed 5.00pm so I had to collect next day.
20 November 2024
Service has always been average but now it appears the work done has been far below standard for years as a problem with your work was uncovered that has been missed for seven years!
20 November 2024
Work done as schedule and to advised budget
20 November 2024
The service at Halliwell Jones Warrington was first rate. It seems the whole team are keen to ensure you are looked after, and the lady who I dealt with directly regarding my service, Lisa, was extremely helpful, personable, and professional.
20 November 2024
Good service from halliwell Jones Warrington
19 November 2024
It was for a recall, I had called immediately I got the letter and was given apt the next day.
19 November 2024
Had to spend too long making phone calls to you and being forced to listen to all the sales blurbs.
19 November 2024
The whole process from booking a service through to picking up my freshly valeted vehicle was seamless.
18 November 2024
All good and welcomed the bmw gift given for the inconvenience of the recall
18 November 2024
Work carried out expertly
18 November 2024
The return of the vehicle was delayed and no one informed me. promised would clean the vehicle, but it was not handled in the end.
18 November 2024
Customer service
18 November 2024
Good service
18 November 2024
Wrong mileage on original receipt had to return to branch Small missing part still not available
18 November 2024
Reason for recall explained & carried out swiftly whilst waiting. Car cleaned on return. Thank you
18 November 2024
Very helpful and efficient
18 November 2024
Easy and convenient
18 November 2024
Friendly and efficient
18 November 2024
Stress free
17 November 2024
Brought it in for Mot and an issue with console buttons but was advised that the buttibs had bern burnt which we knew but wanted to know why. Never got the answer
17 November 2024
The work was undertaken in less time than predicted but a courtesy car had been made available for the worst case scenario. ..the service provided cannot be bettered you have ticked every box that any customer would wish to have
17 November 2024
Car was fully Valeted which I wasn't expecting
17 November 2024
Initially we were going to be charged £50 to cover insurance excess for a courtesy car. We were not happy about this as we were in the position of having a recall not our choice. When we pointed this out the helpful supervisor did not charge us.
16 November 2024
Nothing further to say
16 November 2024
First class service always
15 November 2024
Staff are friendly knowledgeable and very efficient
15 November 2024
The work i requested wasn't completed correctly, the dealer decided to carry out work they thought should have been done and not what had agreed on drop off. I had to return for a second visit, which, when I live 60 miles was annoying.
15 November 2024
Kept informed at all times and my car was returned clean and tidy and on time.
15 November 2024
Efficient oil service , MOT and repairs carried out as agreed.
14 November 2024
Dealt with very promptly details taken courtesy car ready paperwork all ready Quick efficient service
14 November 2024
Excellent service
14 November 2024
From the lady at reception to the most helpful lady called Amy on service desk everything was done in a professional manner, nothing was to much trouble. Excellent.
14 November 2024
Job done to my satisfaction
13 November 2024
I was informed by your phone agent that the service would take 1 hour, so I took the waiting option. On arrival, I was told it would be more likely 2 hours. Thankfully, your reception agent Amy was brilliant and got the job done in one hour.
13 November 2024
From initial contact through booking, checking in, courtesy car and collection, everything was smooth, organised and exactly what I would expect from a premium car brand.
13 November 2024
The service was both speedy and efficient but I the price is quite high considering for what was basically and oil and filter change. I would have expected not to be charged for topping up the windscreen washer reservoir for example.
12 November 2024
The health check and the video update was good
12 November 2024
Friendly professional service.
12 November 2024
On this occasion my car only went in for MOT, but the vehicle health check identified a small problem with one tyre so that I keep an eye on it before the icy weather sets in.
12 November 2024
Straight forward enough, but could have been better
11 November 2024
Lisa was outstanding in terms of communication and just people skills
11 November 2024
Excellent service
11 November 2024
Being told by two different staff members different things when the car was in having work done and just lack of communication with the customer and so really not impressed with how it was belt with and had to get a taxi which cost me a lot so. ASAP.
11 November 2024
Nathan was fantastic and helpful!
11 November 2024
Paul on the service desk is really helpful
10 November 2024
Good service,friendly staff .My only minor issue is getting through on the phone but still better than the last Audi dealer I used with my previous car
09 November 2024
Very friendly staff, knowledgeable and kept me well informed.
09 November 2024
I am delighted my brake oil change is included in service plan, but it didn't indicate that when I book the service.
09 November 2024
Good and prompt
09 November 2024
Just bewildered by the whole experience and the fact that requested work was not carried out thus losing BMW money.
30 January 2025
High level of service with professional and courteous staff