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Friendly and I was not waiting
pre booked a waiting time so knew i could have a drink and have a stress free wait
From time of making service appointment to picking car up Adele free
On arrival made welcome and servicing process very good.
Although they responded well they were responsible for damaging two tyres
Everything was very easy and straightforward the car was finshed earlier than expected, which was helpful on the day.
The team at Halliwell Jones Warrington have been a pleasure to do business with and always seem to put customer service first
I was kept informed and even sent a video of an issue that cropped up.
Please call 01925 851786 for the answer
Similar to above not just another customer
Parking, parking, parking. Seriously need to address this situation at Warrington. Absolute nightmare trying to park anywhere. Otherwise it would of been 5 stars
I usually get my car serviced at your Wimslow branch, however your Warrington branch not only rectified the issue with the car, but explained the issue clearly and cleaned the car much better than Winslow did.
Great customer service and pleasant surroundings
Good service and friendly attitude
I put Fairly as every time you ring for a quote on say a MOT, a service, part the price differs to online or other Halliwell Jones outlets
There were no issues with the car apart from tyre valave corrosion - which was dealt with under warranty.
Wrong tyre tread depth figure on report
Staff are polite and efficient and more than willing to help resolve issues that arose.
Pleasant staff, car was ready before the time they had estimated to be ready
Paul McClaine, David Fairclough, Kylie Mellors & colleagues in service
As above really. Extremely helpful staff and the service was completed quickly.
it is usually a good experience dealing with Halliwell Jones
Tyre repair was an option not explained. No windscreen wipers or tyres in stock. Tracking / wheel alignment option not explained.Pick up and drop off service worked well.
It was done in the time they said without any issues
Price of tyres could be cheaper
The car returned with 2 new tyres, minus the dust caps on the new wheels...
Great people, great service, poor value for money.
I normally use Mr Dave Fairclough as point of contact when I arrange a service, any repairs or MOT. He is always courteous, I find him to be very helpful when I have a problem with the car and need advise to what kind of repair/service required.
Very polite, very professional and very efficient. They always valet my car after any work and always do their best to help in any way they can.
Was keep well informed
Halliwell jones waived their investigation fee, the work was carried out well (I was worried that there might be some rattles, but there are none). The car was valeted and a mismatching dust cap replaced before the car was returned to me.
the experience was hassle free due to the sales person I was dealing with
The vehicle still appears to be pulling to the left after new brakes, disks and tyres.
Fault is still happening
Ready on time, all work done
See previous answer. At the service desk the representatives couldn't have been more helpful or indeed knowledgeable
Ive used other centres and I will not go anywhere else from now on, HWJ is by far the best one ive used!
The mot and video provided was very reassuring
Dominic was very helpful and positive in regards to a few unexpected glitches
I have used them many times and I feel they are interested ,do a good job keeping you informed of any changes you. Eyed to be aware of.
Problem fixed. Health check carried out on the car. Car washed prior to return.
Good friendly expert advice
See above. The collect and return service is much appreciated
Kept informed the whole stage of the service
Ive given this score just for one little reason. I was contacted about end of warranty service just a week before it ran out. Only one appointment was the Friday. If I was in work I wouldnt of made it,subsequently forcing me to pay after that date
Assistant gave a quote for several vehicles both new and used to help with oyr decision on a new car
again a pleasent reassuring experiance
I was able to wait for my car to be serviced in comfort and great facilities for me to use
The chap pulled out all the stops to get me the correct tyre for my car even when they did not have it in stock
All staff very helpful. James kept in regular contact to ensure I was up to date. My experience was very relaxed and explained thoroughly, not pushy in any way. The car was built before expected date which is a bonus.
Always go above and beyond what is required. Had a problem with a marked leather seat. It was perfect after the service and valet.
The BMW, Mini sales, service and body shop at Halliwell Jones in Warrington all offer, professional, efficient and helpful services in a friendly and comfortable environment.
Ecellent service and very professional
Staff are very friendly and helpful. My car was ready at the agreed time and the work had been completed perfectly.
Liked on line booking system, car ready when requested
One fault/issue is still not fixed
You didn't fix all of the issues that I reported
I have had to go back several times with same problem. All beit the problem was intermittent but Matt Smith with help of myself locating the spot, seems to have fixed it for now.
Friendly and helpful service - vehicle returned in excellent order
Friendly advice and excellent workmanship
You earned it
Super overall job completed within set time
Very focussed team that goes the extra distance to deliver what the customer wants.
Extremely fast and considerate response. My problem was a broken tailgate strut, dealt with under warranty. The broken strut left the tailgate fully open and the car therefore undrivable. From call to fixing and back on the road took circa 6 hrs.
Their service guys especially Dave Fairclough , are all excellent
just from start to finish very adapting to my needs and the hurdles that arose where ironed out asap
Everyone at the centre was very helpful from the receptionist to the business manager.
Collection suite door not working so done in carpark
Good service. Slightly frustrating going through VT process on old vehicle.
This is the second car I have purchased new from BMW and I would not have done this if the first had been an issue. The second was as simple and smooth.
Craig was great with my self. andbrother who also purchased a vehicle with mobility top notch guy very help full in helping us with vehicle we wanted could not ask fore more
Faultless service right up to collection
As question 1
I would have expected the centre to have known about the problems when ordering a spare wheel. Other than that they were excellent
always good, about the 5th car I have bought from them