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I received text and email with a video. Also included advise to have some work done. I agreed to this online. I got a phone call to say service was complete and I asked is they had done the job and was told no. So not sure why hadn't been picked up.
Did what was promised and on time
Great service and outstanding quality of workmanship
Pleased that were able to pick car up for recall and returned later as they couldn't say how long it would take
It was easy to check in on the automated desk and help was at hand from reception. I was given updates and times which was helpful. The video was clear of what was done. The run through of the work was good too. Nice staff.
Great friendly service
Actual service was fine, however it was not completed on time.
When rejecting/returning my first car I had to deal with BMW myself. It seems the franchise is only interested in selling the car, not the after sales.
Long wait to drop off keys 10 people waiting which made me late for work.pick up fine
Car was in for recall, service and to address two issues. Had to wait 30 mins to drop off car, even with an appointment. Longer to collect it. Very poor. Also, didn't get time to sort issues out, so now need to book it car back in.
The staff were helpful and courteous and the showroom environment is very good. The technician was knowledgeable and identified the fault quickly.
I feel like I have been ignored and my questions have gone unanswered. The KDS was completed okay, but the 'health check' element has ruined the service experience.
Job done as expected in less time than estimated.
The HJ Warrington team could not have been more helpful in this unfortunate situation.
The car was not cleaned when I pick it up even though cleaning was stated when it was dropped off.
As per my previous answer. This was a recall by BMW that cost me over £100 in wasted time and the expense of a taxi home and back to BMW on an issue wholly owned by BMW.
Car returned clean and service done
When I got home that day after my car had been into halliwell Jones I received an email with the details of my car and it said all my wheels needed refurbing. To this day none have my alloys have been marked. Also it had the wrong tyre sizes.
As above, no concern for the general public
Last two visits car never got valeted , despite saying it would be having one . Dirty boot Mark's on Mears side rear trim in door well
I have given this answer because of the absolutely superb advice and service I have received from Dave Fairclough
Outlined above. It wasnt about the £16 obviously but it was the principle . will be taking my car elsewhere to be serviced.
I booked my car in for a weeping rear shock absorber, to be told when I arrived they need to change both rear ones as my car has adaptive suspension, I have therefore wasted my time attending, and have had to book I again.
Would have been 5 star other than this was a recall and it turned out it'd been done the year before! So a bit of a waste of a day for me.
Clean bright and friendly
Thay had it from 9.50 went back at 4.30 to be told will not be long but when thay tested it the air conditioning was still not working so now it needs to go back for a few days to fix it.
See explanation above but the original fault diagnosis was flawed and then there was a lack of communication on progress. These are key problems.
I was kept informed at all times and when I turned up to collect everything was explained to me but a friendly staff.
Service carried out with no issues. Friendly, helpful service advisors.
From start to finish kept me informed
Service staff are very helpful and accommodating.
The minor service was undertaken at a reasonable price.
The car was attempted to be collected earlier than requested, delivered back late causing cost to be incurred for taxi to collect children from school. There was confusion as to what service plan I had and what I may or may not need to pay for.
The charges are quite expensive for example the cost of oil which is readily available elsewhere
Unlike other ocassion when my cars have gone in for routine maintenance, today my z4 was not delivered back to me having been valeted.
Friendly and professional
They always leave you waiting to see an advisor. When paying above premium costs, you should receive a premium level of attention when you walk in. On drop off & pick up I waited 20+mins whilst other staff members float around joking with each other
I dropped the Car on them with little notice was still no problem , ready next day great
Everything completed as expected
Dominic, from the service reception was helpful and the drop off was efficient. But, when I called to find out whether my car was ready it was impossible to get hold of anybody who could assist despite several calls. Problems with car not resolved.
Very friendly, professional and helpful staff
Because when asked to collect my car and I asked for it to be returned to me . There was much resistance and consultation between the person I spoke to and her manager. I was told it was BMW's policy that, under 10 miles, the dealer (continued below
My phone call explaining the problem was responded to with an appointment very soon after and all issues were resolved on the day of the appointment. I was kept informed of progress and phoned as agreed on completion of the work.
See comments above re brake discs
Very efficient and staff helpful and polite
Very professional. Seen on time and car was ready when expected
Dave Fairclough is always very attentive
totally satisfied with the quality of service I received. Thank You
The job on my car was dealt with correctly.
Because the problem and fault i had was totally rectified.
Friendly efficient service.
I was dealt with straight away very comfortable waiting area with drinks and l light refreshments and daily papers . when my car was ready it had been cleaned and my service details were discussed. A very pleasant visit.
Quick, professional and polite customer service
Extremely poor service! See above.
As stated at question 1 reception went well, time taken good also however the following day low level coolant warning light appeared on dash display ,I had to add approximately 1litre of water as I was in transit to chester at the time .
Service staff polite and friendly BUT no welcome at reception, no organisation at service desk and very slow in dealing with a very simple procedure.
Very quick and efficient, use of check in lockers saved time and was very simple.
Per reason above - the guy on the service desk was brilliant
Service was done fairly quickly.
the service recall was handled perfectly but one star deducted as I have not been given the quotation I requested for tow are fitting
Friendly staff and very efficient.
The problem I had was resolved, though it did take a couple of visits.
I think the staff are very professional and are attentive and able to help me when I have queries.
Courteous, efficient and friendly service
Little waiting and dealt with professionally and courteously
Would have been 5 stars but for an apparent shortage of mechanical engineers making it a "long day."
the method and service i received was so easy and straight forwarded
Rectified one problem with my car at this visit and advised what else was failing causing the roof to leak intermittently, which is in the process of being repaired.
Work performed quickly and effectively
The problem was sorted out & the people were vey courteous
Quick and easy car service
Everything done as planned
Took car on test drive but was low on fuel. Took to the nearest petrol station but it was being re fulled therefore closed. Had to wait 40 minutes in car. Was promised full tank as gesture of good will but car not full as part of handover.
did everything that coud to rectify the faults and get the veicle back to me in a timely manner
Great service only problem I had to wait nearly 3 weeks for a service
Apart from price service seemed ok and on time. Waiting area also ok
I liked the new check video, showing how they check under your car and make comments as they do it. Very reassuring as you know they are doing the job and not just doing lip service.
Had a lot of waiting round on both occasions and no offer of transport/suggestions to get back home
Same service as usual but no courtesy cars available. This meant I had to take a holiday from work to get my car serviced
Would have given 5 , if the car had been cleaned after the service. Overall staff were polite, professional and knowledgeable
Basically, as stated above. I did request a taxi to take me home, after dropping my car off; I was told that this was no longer standard procedure but was told that this could be approved by a manager on this occasion.
A few changing the cameras but all sorted now
Work was carried out on time and I was kept informed at all times
Service desk staff excellent and work carried out good.
Customer service was great, both on phone and in-house
They collected the car serviced and MOT'd it and returned it back to me in under a day. I have previously used Southport for purchase and servicing but they no longer offer collection.
Very happy indeed. They really took the time to find out where the annoying rattles were coming from and fix them. I have had to live with this problem for 12 months now and can't tell you how grateful I am to have this issue resolved!
The Lady who dealt with me was lovely (I am unable to remember her name but she was new and still in training), she was helpful and genuinely seemed like she wanted to help me. I find it disappointing that a taxi service is no longer offered.
Service was what I expect from any competent garage but expensive.
Knowledge of workshop supervisor, Matt
First class service . Proud to use them .
Service centre staff are very friendly and helpful and they always keep you informed - the use of the video for the inspection of the car is a novel use of technology and is very reassuring.
Job done well; car valeted which enhances the experience
Service carried out on time and well.
Good service but one can always improve.
Hassle free service delivered by nice people
All went well but required part out of stock so needed to rebook.
No surprises; the service was executed as expected.
Disappointed that a brake fluid service was chargeable even though the car had a service pack valid.I was told when I booked the service that it was not chargeable.
I thought my car would have been valeted as part of the service as ford do this when service cars and I believed BMW would provide a better service.
Car not washed
When in for a service have been given the option of waiting or use of a curtesy car, normally I wait and full use of the coffee machine ??????, but have occasionally used a curtesy car. And as I said before my car is returned washed and valeted.
efficient, informative, conveneient service
Good customer service
Polite, quick and dealt with my warranty work without quibble.
My warranty work was carried without any fuss and to my satisfaction.
Service done to a good standard, however promised time for completion was exceeded by an hour and a half, and valet wasn't as good as could be expected.
All good and covered under service plan
Dealt with professionally.
I usually try and see Mr David Fairclogh he explains every to me in a very helpful manner and I feel my needs have been seen to. When I leave I am satisfied with the experience at Halliwell Jones.
James was approachable, friendly and knew his stuff. Made the process of sorting out my new car easy and enjoyable - which is exactly what I wanted, and never actually get when visiting car places.
The car is everything that was discussed and even better to drive in reality
All on time and great handover. You made a complex car look simple
Because of everything I've said in question 1. Felt looked after and smooth and straightforward process.
Craig was excellent
could not fault the service. very helpful. they went out of their way to give me the driving experience I was looking for.The car looked superb on the day.
Got everything I wanted was helped through all questions I had.
Good customer care at all times. From the assistance with the initial form filling to the pick up when the new functions of the vehicle were explained in a good manner.
Friendly service from start to finish, great communication.
Everything went very smoothly
Great deal, fantastic service.
Professional helpfull staff
Was quick'easy and straight forward
The salesman Paul clegg never fails to keep you updated with how things are going on the car you are purchasing
A non stressful experiencence
Good service from dealership with sale
Always made to feel like we were priority and presentation of the car was excellent.
Booked in to via the website and James Morgan rang back promptly to arrange the initial discussions. It was a very professional expereince from start to finish despite being a very busy showroom
The salesperson I dealt with was excellent, frequent communication, very knowledgeable, and the sales experience was very smooth.
Again James Morgan from Halliwell Jones in Warrington couldn't have done more for me and he convinced me to make the change from Mercedes to BMW and his customer service skills where excellent.
Easy transaction from start to finish, great deal.
The sales guys were excellent! I only sat in the car because I was in too much pain that day, to take it for a test drive. Your coffee is the best I've ever tasted! I did mention the hardness of the seats to Craig, but he said these were the softest
I saw the car I'd wanted. Paul Clegg was excellent to get me the deal that worked for me.
Excellent service.Always purchased from Halliwell Jones.
This dealership has maintained a very high level of service and customer care over a sustained period of time.
Great salesman even rang up a week after collecting the car to see if everything was okay and just ring him if we needed any help no matter how small
Handover was great , and my car is awesome.
Very comprehensive breakdown of all feature of the car. I did take out the extra for the paint protection and was promised a cleaning kit however that was never there on my collection
Great service, great car
Very easy to do business with and i was kept informed throughout my purchase. Great team.
My Salesperson is someone I trust, I have bought a few cars from him and he always gives good advice and opinions.
Friendly and accommodating salesman.
Matthew Higgins the salesman who dealt with us was brilliant, he demonstrated how to set up the vehicle and use the features.