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In and out quite fast as i had to be somewhere else
Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!
I feel like support is lacking after you buy your car and performance relating to these recent faults was poor
Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.
Always slick and professional
Great service, self check in makes it all very easy.
Job done well.
It's good to get the video and see what's happening.
Efficient service with attentive staff
It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.
Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome
Again. First class customer care
Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle
It was a good experience, but the service agent wasn't quite able to explain what had been done.
Kept informed of progress and given clear options for additional wirk
Staff very helpful
All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.
My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.
They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.
Was completed in a day and my car was returned.
The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.
Never had any issues with staff ;always polite and professional.
Carried out work quickly whilst I waited
car had issues , told they cannot help and noises are not included in warranty
Everything has been done exactly as stated. Brilliantly efficient
Everything was nice and simple
BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.
Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.
Car passed mot & given clean bill of health with aid of video.
Very professional, with good feedback
Would have been 5 stars if the queuing in the morning had been better managed.
Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).
Excellent communication and service.
No nonsense treatment
Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.
I'd be completely satisfied if there wasnt a queue to leave my car
No problems, everything went well
Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!
Check in was slow and the courtesy car was dirty and had little fuel in.
Simple - we always get fabulous service
Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev
Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.
Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.
Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.
Good service, friendly staff but difficult to contact due to volume of calls / work load.
Job updates sent, time for pickup was spot on
Very happy with everything, just getting through to service booking department takes a while
Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme
Top notch. Loved the video of my car under side on the MOT
All good great staff very professional
Clear and informative information provided regarding what had been done.
Great service and rep was very friendly but professional however cost of servicing let's you down.
Parking your car at dealer is difficult. Little or no service parking provided.
Communications good and car presented back to me having been washed and hoovered.
Helpful, friendly and efficient
whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.
Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at
This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10
Dealt with professionally
I felt like an inconvenience to Halliwell Jones rather than a client. Almost as if they were doing me a favour by doing the service.
Please see answer to question 1.
Price quoted is what I paid.
Did what was promised and on time
I received text and email with a video. Also included advise to have some work done. I agreed to this online. I got a phone call to say service was complete and I asked is they had done the job and was told no. So not sure why hadn't been picked up.
Pleased that were able to pick car up for recall and returned later as they couldn't say how long it would take
Great service and outstanding quality of workmanship
It was easy to check in on the automated desk and help was at hand from reception. I was given updates and times which was helpful. The video was clear of what was done. The run through of the work was good too. Nice staff.
Great friendly service
Actual service was fine, however it was not completed on time.
When rejecting/returning my first car I had to deal with BMW myself. It seems the franchise is only interested in selling the car, not the after sales.
Car was in for recall, service and to address two issues. Had to wait 30 mins to drop off car, even with an appointment. Longer to collect it. Very poor. Also, didn't get time to sort issues out, so now need to book it car back in.
Long wait to drop off keys 10 people waiting which made me late for work.pick up fine
The staff were helpful and courteous and the showroom environment is very good. The technician was knowledgeable and identified the fault quickly.
I feel like I have been ignored and my questions have gone unanswered. The KDS was completed okay, but the 'health check' element has ruined the service experience.
Job done as expected in less time than estimated.
The HJ Warrington team could not have been more helpful in this unfortunate situation.
The car was not cleaned when I pick it up even though cleaning was stated when it was dropped off.
As per my previous answer. This was a recall by BMW that cost me over £100 in wasted time and the expense of a taxi home and back to BMW on an issue wholly owned by BMW.
Last two visits car never got valeted , despite saying it would be having one . Dirty boot Mark's on Mears side rear trim in door well
When I got home that day after my car had been into halliwell Jones I received an email with the details of my car and it said all my wheels needed refurbing. To this day none have my alloys have been marked. Also it had the wrong tyre sizes.
Car returned clean and service done
As above, no concern for the general public
Outlined above. It wasnt about the £16 obviously but it was the principle . will be taking my car elsewhere to be serviced.
I have given this answer because of the absolutely superb advice and service I have received from Dave Fairclough
I booked my car in for a weeping rear shock absorber, to be told when I arrived they need to change both rear ones as my car has adaptive suspension, I have therefore wasted my time attending, and have had to book I again.
Clean bright and friendly
Thay had it from 9.50 went back at 4.30 to be told will not be long but when thay tested it the air conditioning was still not working so now it needs to go back for a few days to fix it.
Would have been 5 star other than this was a recall and it turned out it'd been done the year before! So a bit of a waste of a day for me.
I was kept informed at all times and when I turned up to collect everything was explained to me but a friendly staff.
See explanation above but the original fault diagnosis was flawed and then there was a lack of communication on progress. These are key problems.
Service carried out with no issues. Friendly, helpful service advisors.
From start to finish kept me informed
Service staff are very helpful and accommodating.
The minor service was undertaken at a reasonable price.
The car was attempted to be collected earlier than requested, delivered back late causing cost to be incurred for taxi to collect children from school. There was confusion as to what service plan I had and what I may or may not need to pay for.
The charges are quite expensive for example the cost of oil which is readily available elsewhere
Unlike other ocassion when my cars have gone in for routine maintenance, today my z4 was not delivered back to me having been valeted.
Friendly and professional
Everything completed as expected
I dropped the Car on them with little notice was still no problem , ready next day great
They always leave you waiting to see an advisor. When paying above premium costs, you should receive a premium level of attention when you walk in. On drop off & pick up I waited 20+mins whilst other staff members float around joking with each other
Very friendly, professional and helpful staff
Dominic, from the service reception was helpful and the drop off was efficient. But, when I called to find out whether my car was ready it was impossible to get hold of anybody who could assist despite several calls. Problems with car not resolved.
Because when asked to collect my car and I asked for it to be returned to me . There was much resistance and consultation between the person I spoke to and her manager. I was told it was BMW's policy that, under 10 miles, the dealer (continued below
My phone call explaining the problem was responded to with an appointment very soon after and all issues were resolved on the day of the appointment. I was kept informed of progress and phoned as agreed on completion of the work.
See comments above re brake discs
Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.
Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.
Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!
Craig, the chap in Warrington, was extremely knowledgeable and most competent.
All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.
All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.
As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times
Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW
The dealership (Halliwell Jones in Warrington) is first class and Anthony, who dealt with the sale, was excellent.
I was able to deal with the same sales executive that sold me my previous X1 and I appreciated the continuity of the service. The relationship with the sales executive was professional and the deal was established through a good natured negotiation.
Returning customer, always a good experience
Whilst buying the new car was a great experience, I am disheartened and sad that I had to change my car at 4 years (end of lease), although it is in excellent condition and with no problems, due to a drop in its value and the 'depreciation'.
Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel
Matthew Turner our new car sales executive could not have been more helpful from our initial enquiry through to delivery. We purchased our last car from Matthew and asked for him personally this time round.
James was approachable, friendly and knew his stuff. Made the process of sorting out my new car easy and enjoyable - which is exactly what I wanted, and never actually get when visiting car places.
Because of everything I've said in question 1. Felt looked after and smooth and straightforward process.
The car is everything that was discussed and even better to drive in reality
All on time and great handover. You made a complex car look simple
Craig was excellent
could not fault the service. very helpful. they went out of their way to give me the driving experience I was looking for.The car looked superb on the day.
Got everything I wanted was helped through all questions I had.
Good customer care at all times. From the assistance with the initial form filling to the pick up when the new functions of the vehicle were explained in a good manner.
Friendly service from start to finish, great communication.