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The car was booked in, the work was carried out on time so I have no complaints.
David on the Service booking desk is superb and is a credit to BMW I've been seen by David on numerous services over the years with all my cars and he's excellent!!
The only problem I have with halliwell jones Warrington is trying to park apart from the parking issue no problem
Unable to complete safety recall service in the time specified. Having received a safety recall letter stating that approximately 2 hours would be required to complete the work, after 3 hours work had not yet begun.
After getting a brand new car recovered and checked I was disappointed to see that the bonnet was smeared with dirt and that the car had not been cleaned after being checked. The manager sorted this out for me at the time which is great
The work was carried out without fuss and I was kept informed throughout the process.
Initial mix up but quickly sorted.
I used the app / drop box, but was then told that this was not appropriate for a wait and go appointment.
A relaxing experience
No details on my car when I arrived was told it needed a first service which was £600 I told them I booked for an oil service and filter which I was quoted around £300. Then my details were found and it needed a second service from the records.
Nothing to much trouble very pleasant manner
Prompt, efficient and on time
Work carried out and face to face service was first class. However, it was very difficult to find a space to park my car prior to service.
Again, i haven't had chance to drive the vehicle apart from driving it home.
Mainly customer service/ communication issues. 1- They do not listen to what your concerns are. 2- No one answers the phone - I have not got 20 minutes to wait for services or a certain person to reply back ! 3- More expensive than Stratstone Bmw
Check in experience very poor - no acknowledgement of customer queue and complete indifference shown
The service was carried out and detailed explanation provided. The car was cleaned
David Fairclough, Paul McClaine
Excellent facilities in drinks, WiFi and reading materials whilst waiting
Did what they said
Very well looked after.
They checked the tyres but not the tyre pressures. I drove home to find the next morning that I needed to check tyre pressure.
Courteous efficient and convenient
Professional and efficient service
I was informed I could have a 5 hour wait but the gentleman at service desk made a note I was waiting at garage and my car was ready after 2 hours valeted and washed
As above, staff couldn't be more helpful and polite.
Chaotic system for dropping and picking the car. I had to stand in a queue for quite some time. Incomplete servicing as per the offered plan. All the discussion was about money and there was none about the car or issues with the car. Not expected!
The staff on the service reception are particularly friendly and helpful. Always clear on what work needs to be done and not done. I have never had any concerns re the quality of the work performed - the videos showing status are great.
David Fairclough, Paul McClaine
Lost a half point only due to pricing; £350 for oil/filter change felt expensive!
David Fairclough dealt with my vehicle on this occasion . I found him to be a polite, professional and sympathetic member of the service department who provided me with excellent customer service and care .
It all went well.
Completely satisfied with the service
Had to wait 4 weeks for an available appointment - Halliwell Jones really need to improve their serving department as it is letting down the owning experience - maybe more capacity is needed due to demand, being open all day Saturday would be a start
Quick and efficient service every time.
VEHICLE READY FOR COLLECTION ON TIME AS STATED
Friendly and effective
You have removed vehicle pick up and delivery which is highly inconvenient. Car has a service pack butt my mother was given a bill for +£600. I live in Dubai so it was a shock and highly confusing for here before they finally cleared it up.
Work carried out promptly at appointed time, car cleaned before handing back. Only criticism, found later, was computor set for wrong size wheels and tyres and so message showed pressures were incorrect.
book in for mot @ 11am booked for waiting for car. car ready @ 1pm ( 2hr wait ) this is to long for mot.when booked in waiting
Not completely satisfied because I had to leave my car overnight because of a problem with a broken tool.
Refer to my first answer
The repair was done with efficiency and I experienced an overall sense of care
Communication was excellent, really quick to book in and really professional service.
Very good service centre staff
I was advised the service would take no more than two hours and planned my day around this. unfortunately the service took in excess of 4hrs to complete.
Service completed as expected and details explained to me.
Issues not dealt with promptly Several people dealing with issue, not delegated to one person Continually chasing for answers, nobody phones back Told to contact BMW myself with regards to issue
Very efficient service. I received a detailed video of my vehicle from the technician working on my car, to advise me that everything was fine ! Which was a great touch. The car was washed & vacuumed upon return & completed at the time I needed.
Staff always make you feel valued , and have a pleasant and professional approach
Every thing went smoothly, although this last service was only an oil change
Sat Nav software update cancelled stored Bluetooth connections. Had to revisit centre to have connections reconnected.
As above, the process was easy and everyone was very helpful. The service experience was great. The only area to be improved is the loan car condition. The car was very dirty and had no fuel in. Just something that could be improved on.
Service straightforward, quick, on time. Pleasant staff
As before professional and frienndly
As I have stated the collection system is not working for the customers at all . Maximum number of customer told to arrive all at once with one or two staff to attend to those customers is not a well thought out strategy and is unprofessional
The service guy (well groomed and oiled beard) was outstanding, but I'm disappointed my car wasn't repaired correctly though.
Bought 3 BMW from Halliwell Jones over the years
Friendly service very efficient
Everything was good. But if I had to pick .... the interior of the car could have been cleaned better. I waited about 2 hours for the car which was ok....but it would have been nice if there were some biscuits on offer....
Service personnel were very good
Wouldn't go anywhere else for another car
Parking not great and a large queue to both drop off and pick up the car
Has 1st mot and end of warranty check very happy with the booking in process and communication whilst my car was there
Completely Excellent customers service.
I asked for my service indicator to be reset and this was not done
Staff excellent good overall service
Everything went to plan.
In and out quite fast as i had to be somewhere else
Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!
I feel like support is lacking after you buy your car and performance relating to these recent faults was poor
Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.
Great service, self check in makes it all very easy.
Always slick and professional
Job done well.
It's good to get the video and see what's happening.
Efficient service with attentive staff
It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.
Again. First class customer care
Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome
Kept informed of progress and given clear options for additional wirk
Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle
It was a good experience, but the service agent wasn't quite able to explain what had been done.
Staff very helpful
All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.
My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.
They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.
The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.
Was completed in a day and my car was returned.
Great experience just took a little longer to get my new car but very understandable because it was a brand new car.
Paul identified a deal that would be beneficial to us & guided us through the process
Excellent facilities- tea, coffee, toilets etc. Very friendly staff, was never kept waiting long for appointments.
From dealing with my initial enquiry, through the sales process, financing, and delivery of the vehicle has all been handled professionally and with a smile
Carl the salesperson was helpful and friendly. Gave a good handover of the car and said to contact him if any queries arise.
Extremely courteous and helpful sales person; very thorough handover - answered all questions
personally I don't like giving 100% scores, but the experience was very good all round. No pressure, I was able to take things at my own pace. Very good car knowledge from customer service personnel
Only interested in the sale. Couldn't get thru hand over quick enough, added on protect X without permission then forgot to give go home pack on hand over, blamed valeters for not putting it in.
Second time dealing with Melanie Gill at Halliwell Jones Warrington.She was again helpful knowledgeable and kept me fully informed.
Carl Owens is a good sales person and easy to deal with
Sales rep, Mel, was excellent with assistance and advice when required and always with your individual interests a consideration.
kept me informed throughout and got me the best deal possible
Halliwell Jones in Warrington we're friendly and helpful, great staff. Craig was very professional, informative and helpful
Excellent customer service
Purchase and delivery went smoothly and efficiently, it was the new car itself which was a problem.
Brilliant experience no problems at all
it was a very good experience from start to finish always kept updated on the progress of delivery dates
Only grumble was that i felt when i picked my car up it wasn't as clean as it could have been; there were unpolished sections of the car and the interior still had a covering that i had to polish out
very happy with Carl at bmw but no with the cash side
Informed regularly of progress of transaction by salesman
I am a regular customer with Carl at Warrington BMW and his knowledge, professionalism and customer service skills are absolutely superb. He always points us in the right direction and is available for any after care required.
Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.
Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.
Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!
Craig, the chap in Warrington, was extremely knowledgeable and most competent.
All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.
All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.
As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times
Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW