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A car was provided while the work was carried out on my vehicle and again the staff made sure I was comfortable with the vehicle before I drove away.
Very satisfied with the work carried out but again rather pricey.
on my-way home from dealership the E,R,V warning, flashed up on the dash had to return to dealership to rectify the fault the vehicle was taken in for this is the second time i have had to take my vehicle back due to issues not been rectified
although they did not fix the fault, they explained the tests they had completed and advised the part was on back order, the fault itself is very frustrating, Connected drive unit reset randomly
I have been a customer of Halliwell Jones for 15 years,now on my 4th BMW,which is testament to itself.My experience is the cars are cost effective,proving to be reliable over 35,000miles per annum.
A fantastic experience at Halliwell Jones, they cannot do enough to satisfy the customer in this BMW centre - excellent.
Great service, kept informed at all stages.
My car had some work carried out at Warrington and given back to me, During a journey to my customers in Hull which was a week after picking up my car from Warrington, the car had to be recovered and taken to BMW in Hull and major work carried out
The fault was diagnosed and repaired quickly and a high car was provided while it was in the garage.
Very relaxed and friendly, but efficient employees
Car was done on time and cleaned inside and out. Great service
Carried out service in 2 hours and called me when ready
Easy to book car in, service personnel very friendly and helpful and car returned clean and polished
Great customer service, and the video of the underside of the car and the tyre condition is very useful and informative
Very welcoming and friendly. Great levels of customer service
very professional service, was well looked after
Excellent service and advice from Matthew from our first discussion / meeting, which was faultless through to the car collection.
I've been a customer of Halliwell Jones for years and after recently visiting other dealerships, it put into perspective, just how good the staff at Halliwell Jones are. Friendly, courteous and knowledgable. Highly recommended.
When selling tyre and alloy insurance for £500 you should notify customers that no courtesy car is available as part of the insurance, I was completely surprised when told my car would be off the road for 5 days,
Having to wait to get appointment
Once again all down to way in which we are treated and the car is treated as well
Gave a flexible time to drop car off making it a no rush to get there at such an early time.
I have been purchasing from Halliwell Jones Warrington for a number of years and when I arrange for my vehicle to be serviced I am always confident that I will be made welcome and the work will be done quickly and efficiently.
Efficient service and friendly staff
As above excellent communication and service
polite staff, excellent work
Good customer service
Very expensive for an oil change
Original booking was cancelled for reasons I am not aware of and hastily rearranged date meant no courtesy car available.
Always good service from counter staff which bodes well towards mechanical work.
Booked in quickly and ready before time
Was told that an assessment for minor scratch damage would be carried out and a repair quote emailed in 24 hrs. Am still waiting for it and am now looking elsewhere.
Excellent service and done in a fast time
Although Paul McLaine was superb in his dealings and arranged a price to suit I think the price of servicing is very expensive.
Good service and friendly atmosphere.
Andy Hughes the service manager kept me updated, and was very helpful
I have been extremely impressed by the service I have received over recent months from Halliwell Jones BMW Warrington and Chester and also Halliwell Jones Mini Chester both at point of vehicle sale and also after sales service.
Price given when car was dropped off. All staff are excellent and a credit to bmw
The whole procedure of having a service on my 5 series was perfect.
Service completed quickly and efficiently
I was given options and explanations
Was given excellent custome service.
Confusing information given about tyre conditions
From booking my car in to being kept up to date with whats needed and collection of the vehicle I felt that the staff cared.
Easy, simple, taxi paid
Friendly, polite and professional
A smooth efficient service delivered by nice people
Always room for improvement,
I could carry on with my work in the showroom using my laptop and free wifi - thus not losing a day for the service.
pre booked a waiting time so knew i could have a drink and have a stress free wait
From time of making service appointment to picking car up Adele free
Although they responded well they were responsible for damaging two tyres
On arrival made welcome and servicing process very good.
Everything was very easy and straightforward the car was finshed earlier than expected, which was helpful on the day.
superb all round
Professional, friendly and knowledgeable staff.
Love the car. Was kept up to date throughout
I love my x6 m50 car and the option to swap for a new vehicle of the same type was a no brainer - 3 year warranty etc.
We got the car we wanted at a great price. The sales team worked hard for us.
Would have been the usual 5 star. Only I dont like the having to finalise all the settlement of finance and collection of my old car! Trade in would have been less stressful
Delivered what was agreed in a very professional manner.