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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In and out quite fast as i had to be somewhere else

Service

Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!

Service

I feel like support is lacking after you buy your car and performance relating to these recent faults was poor

Service

Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.

Service

Always slick and professional

Service

Great service, self check in makes it all very easy.

Service

Job done well.

Service

It's good to get the video and see what's happening.

Service

Efficient service with attentive staff

Service

It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.

Service

Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome

Service

Again. First class customer care

Service

Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle

Service

It was a good experience, but the service agent wasn't quite able to explain what had been done.

Service

Kept informed of progress and given clear options for additional wirk

Service

Staff very helpful

Service

All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.

Service

My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.

Service

They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.

Service

Was completed in a day and my car was returned.

Service

The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.

Service

Great experience

Service

Never had any issues with staff ;always polite and professional.

Service

Carried out work quickly whilst I waited

Service

car had issues , told they cannot help and noises are not included in warranty

Service

Everything has been done exactly as stated. Brilliantly efficient

Service

Everything was nice and simple

Service

BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.

Service

Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.

Service

Car passed mot & given clean bill of health with aid of video.

Service

Very professional, with good feedback

Service

Would have been 5 stars if the queuing in the morning had been better managed.

Service

Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).

Service

Excellent communication and service.

Service

No nonsense treatment

Service

Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.

Service

I'd be completely satisfied if there wasnt a queue to leave my car

Service

No problems, everything went well

Service

Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!

Service

Check in was slow and the courtesy car was dirty and had little fuel in.

Service

Simple - we always get fabulous service

Service

Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev

Service

Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.

Service

Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.

Service

Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.

Service

Good service, friendly staff but difficult to contact due to volume of calls / work load.

Service

Job updates sent, time for pickup was spot on

Service

Very happy with everything, just getting through to service booking department takes a while

Service

Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme

Service

Top notch. Loved the video of my car under side on the MOT

Service

Just outstanding

Service

All good great staff very professional

Service

Clear and informative information provided regarding what had been done.

Service

Great service and rep was very friendly but professional however cost of servicing let's you down.

Service

Parking your car at dealer is difficult. Little or no service parking provided.

Service

Communications good and car presented back to me having been washed and hoovered.

Service

Helpful, friendly and efficient

Service

whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.

Service

Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at

Service

Problem fixed.

Service

This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10

Service

Dealt with professionally

Service

I felt like an inconvenience to Halliwell Jones rather than a client. Almost as if they were doing me a favour by doing the service.

Service

Please see answer to question 1.

Service

Price quoted is what I paid.

Service

Did what was promised and on time

Service

I received text and email with a video. Also included advise to have some work done. I agreed to this online. I got a phone call to say service was complete and I asked is they had done the job and was told no. So not sure why hadn't been picked up.

Service

Pleased that were able to pick car up for recall and returned later as they couldn't say how long it would take

Service

Great service and outstanding quality of workmanship

Service

It was easy to check in on the automated desk and help was at hand from reception. I was given updates and times which was helpful. The video was clear of what was done. The run through of the work was good too. Nice staff.

Service

Great friendly service

Service

Actual service was fine, however it was not completed on time.

Service

When rejecting/returning my first car I had to deal with BMW myself. It seems the franchise is only interested in selling the car, not the after sales.

Service

Car was in for recall, service and to address two issues. Had to wait 30 mins to drop off car, even with an appointment. Longer to collect it. Very poor. Also, didn't get time to sort issues out, so now need to book it car back in.

Service

Long wait to drop off keys 10 people waiting which made me late for work.pick up fine

Service

The staff were helpful and courteous and the showroom environment is very good. The technician was knowledgeable and identified the fault quickly.

Service

I feel like I have been ignored and my questions have gone unanswered. The KDS was completed okay, but the 'health check' element has ruined the service experience.

Service

Job done as expected in less time than estimated.

Service

The HJ Warrington team could not have been more helpful in this unfortunate situation.

Service

The car was not cleaned when I pick it up even though cleaning was stated when it was dropped off.

Service

As per my previous answer. This was a recall by BMW that cost me over £100 in wasted time and the expense of a taxi home and back to BMW on an issue wholly owned by BMW.

Service

Last two visits car never got valeted , despite saying it would be having one . Dirty boot Mark's on Mears side rear trim in door well

Service

When I got home that day after my car had been into halliwell Jones I received an email with the details of my car and it said all my wheels needed refurbing. To this day none have my alloys have been marked. Also it had the wrong tyre sizes.

Service

Car returned clean and service done

Service

As above, no concern for the general public

Service

excellent job

Service

Outlined above. It wasnt about the £16 obviously but it was the principle . will be taking my car elsewhere to be serviced.

Service

I have given this answer because of the absolutely superb advice and service I have received from Dave Fairclough

Service

I booked my car in for a weeping rear shock absorber, to be told when I arrived they need to change both rear ones as my car has adaptive suspension, I have therefore wasted my time attending, and have had to book I again.

Service

Clean bright and friendly

Service

Thay had it from 9.50 went back at 4.30 to be told will not be long but when thay tested it the air conditioning was still not working so now it needs to go back for a few days to fix it.

Service

Would have been 5 star other than this was a recall and it turned out it'd been done the year before! So a bit of a waste of a day for me.

Service

I was kept informed at all times and when I turned up to collect everything was explained to me but a friendly staff.

Service

See explanation above but the original fault diagnosis was flawed and then there was a lack of communication on progress. These are key problems.

Service

Service carried out with no issues. Friendly, helpful service advisors.

Service

From start to finish kept me informed

Service

Service staff are very helpful and accommodating.

Service

The minor service was undertaken at a reasonable price.

Service

The car was attempted to be collected earlier than requested, delivered back late causing cost to be incurred for taxi to collect children from school. There was confusion as to what service plan I had and what I may or may not need to pay for.

Service

The charges are quite expensive for example the cost of oil which is readily available elsewhere

Service

No problems

Service

Unlike other ocassion when my cars have gone in for routine maintenance, today my z4 was not delivered back to me having been valeted.

Service

Friendly and professional

Service

Everything completed as expected

Service

I dropped the Car on them with little notice was still no problem , ready next day great

Service

They always leave you waiting to see an advisor. When paying above premium costs, you should receive a premium level of attention when you walk in. On drop off & pick up I waited 20+mins whilst other staff members float around joking with each other

Service

Very friendly, professional and helpful staff

Service

Dominic, from the service reception was helpful and the drop off was efficient. But, when I called to find out whether my car was ready it was impossible to get hold of anybody who could assist despite several calls. Problems with car not resolved.

Service

Because when asked to collect my car and I asked for it to be returned to me . There was much resistance and consultation between the person I spoke to and her manager. I was told it was BMW's policy that, under 10 miles, the dealer (continued below

Service

My phone call explaining the problem was responded to with an appointment very soon after and all issues were resolved on the day of the appointment. I was kept informed of progress and phoned as agreed on completion of the work.

Service

See comments above re brake discs

Service

Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.

Sales

Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.

Sales

Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!

Sales

Craig, the chap in Warrington, was extremely knowledgeable and most competent.

Sales

All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.

Sales

All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.

Sales

As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times

Sales

Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW

Sales

The dealership (Halliwell Jones in Warrington) is first class and Anthony, who dealt with the sale, was excellent.

Sales

I was able to deal with the same sales executive that sold me my previous X1 and I appreciated the continuity of the service. The relationship with the sales executive was professional and the deal was established through a good natured negotiation.

Sales

Returning customer, always a good experience

Sales

Whilst buying the new car was a great experience, I am disheartened and sad that I had to change my car at 4 years (end of lease), although it is in excellent condition and with no problems, due to a drop in its value and the 'depreciation'.

Sales

Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel

Sales

Matthew Turner our new car sales executive could not have been more helpful from our initial enquiry through to delivery. We purchased our last car from Matthew and asked for him personally this time round.

Sales

James was approachable, friendly and knew his stuff. Made the process of sorting out my new car easy and enjoyable - which is exactly what I wanted, and never actually get when visiting car places.

Sales

Because of everything I've said in question 1. Felt looked after and smooth and straightforward process.

Sales

The car is everything that was discussed and even better to drive in reality

Sales

All on time and great handover. You made a complex car look simple

Sales

Craig was excellent

Sales

could not fault the service. very helpful. they went out of their way to give me the driving experience I was looking for.The car looked superb on the day.

Sales

Got everything I wanted was helped through all questions I had.

Sales

Good customer care at all times. From the assistance with the initial form filling to the pick up when the new functions of the vehicle were explained in a good manner.

Sales

Friendly service from start to finish, great communication.