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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 217 comments received in the last 90 days.
09 September 2025
I was kept informed about every step. I was made to feel very welcome and the hand over was extremely informative and not rushed.
09 September 2025
Very satisfied
09 September 2025
I cannot explain any deeper than my last comments. The staff are amazing
08 September 2025
Very satisfied very professional and friendly experience
07 September 2025
The dealership was clean and spacious.
07 September 2025
Car was on time, great customer service. When I picked up my car it was a great experience, Carl explained everything I needed to know about the car. Couldn't have asked for better service.
06 September 2025
Good price and made to feel welcome
05 September 2025
Sales person and admin very professional and friendly
04 September 2025
All,of the staff were very friendly and helpful from initial visit to picking up my new car, especially Paul Clegg my salesman who was excellent
04 September 2025
excellent communication - all arrived on time and perfectly
04 September 2025
Excellent service
26 August 2025
Nice quick turnaround and the paper work was as smooth as I'd had it
25 August 2025
Responsive.
22 August 2025
Carl Owen kept me updated to every part of the process, explaining throughly and managed my expectations of time scale
08 August 2025
Great service from Paul Clegg. Again!
04 August 2025
They always make the experience a good one. Everything well explained, good communication of what to expect and delivery time was super fast.
01 August 2025
Loved getting the new car experience at BMW with Mel. She mad me feel special and went through all the controls and set up with me. Making everything simple so that I was all set up and ready to drive away.
30 July 2025
There was a slight delay in delivery due to a cleaning issue but not the fault of the team.
29 July 2025
A few minor issues on delivery day, but delt with by the salesman.
27 July 2025
Mel was flawless with the handover
24 July 2025
Great service
22 July 2025
All went smoothly, no issues or delays even with a change of vehicle.
22 July 2025
Excellent service. Luke has been very responsive and helpful throughout the process. I collected my car two weeks before the scheduled date so I'm very happy.
16 July 2025
Perfect seller
14 July 2025
Firstly the hot chocolate was 10/10. I came in viewed a car and was ready to collect in 6 days. The turnaround was amazing g
09 July 2025
Took a little bit longer than originally expected to receive my new car but Paul kept in touch on a regular basis to keep me up to date
08 July 2025
No issues or concerns at all everything was explained perfectly
04 July 2025
Great overall experience, friendly staff and great service
04 July 2025
I was very satisfied with Halliwell Jones Warrington
03 July 2025
Great service . Luke was great ! My cars in storage till I come back from holiday .
03 July 2025
They made the experience so special. A lovely experience.
03 July 2025
Different salesman but still top service from Halliwell Jones
03 July 2025
We always find Carl helpful and honest
03 July 2025
Henry kept me informed all the way and delivery of car within the timescales Also attention to detail on selecting a car reg which looks like a personalised plate nice touch. Loved the reveal also never had this before on 2 other BMW purchased
03 July 2025
I was very satisfied from ordering to be kept updated on my application and then picking vehicle up showed around the vehicle and how you use all the gadgets was amazing
02 July 2025
Again excellent. I was kept informed of the progress and the car arrived quickly which was a nice surprise. The Manager came out to meet me during collection Which is a nice touch.
27 June 2025
Very good service during the purchase and delivery. I started the purchase of this new BMW with Melanie, , Melanie went on holiday before the car is delivered.. She introduced me to a colleague Luke to look after me in her absence, who is very good.
21 June 2025
Henry was really helpful, the process was smooth and hassle-free.
20 June 2025
Very professional and knowledgeable
10 September 2025
Completely satisfied
10 September 2025
The staff at Halliwell Jones are so kind and helpful. They did a great job on the car. Can't praise them high enough.
09 September 2025
Honoured their commitment of a discount
09 September 2025
Nice n easy
09 September 2025
No issues at all.
09 September 2025
The part that was replaced, never lasts. It always needs to be replaced again within a couple of months. Whenever, I get my car back, all the screen displays, seating & radio settings, have always been adjusted.
08 September 2025
Work was done and completed in time stated,plus a health check,and complimentary wash and vac
08 September 2025
Amy is helpful and also sorted out a previous issue. In December, she had to check over someone else's error over the air conditioning heating box. I was told that it had been replaced in October but this was untrue. Rebuilt faith.
08 September 2025
Saturday servicing would be good
08 September 2025
Very good service personnel,friendly and helpful
08 September 2025
As above it's 5 star
08 September 2025
Warrington HWJ are fantastic, but that's down to the staff. BMW need to do more as a business to remain on the top spot
08 September 2025
I was kept informed throughout by Amy.
08 September 2025
Did everything I required with a video talk through to help my understanding
08 September 2025
Great staff quick service but thourough
07 September 2025
Service team were good no problems as mentioned above
07 September 2025
Car was ready early in the day so i could collect avoiding the horrendous traffic currenly occurring in the area.
06 September 2025
Great service, very attentive and excellent communication
04 September 2025
Great service and very attentive
04 September 2025
See above
04 September 2025
Same as above
03 September 2025
Had to wait a while for the appointment but I suppose recalls are not high up on the priority list
02 September 2025
All very good
02 September 2025
kept me well informed from start to finish
02 September 2025
Easy drop off great communication everything made easy
02 September 2025
Always excellent service and advice
02 September 2025
Usually a flawless experience at BMW but on this occasion not so ,it's my wife's car that I bring in , and the service was poor on this occasion ie stuff not done ,not the usual touches and waiting time,
01 September 2025
A1service
01 September 2025
I received upto date reports when it came to any work being carried out on my car by a phone call from Michelle and also the costings of the work
01 September 2025
Everyone is always very welcoming and goes out of their way to help.
01 September 2025
Completely satisfied and var was ready on time. Customer service was excellent
30 August 2025
Staff friendly & helpful.
29 August 2025
I was kept informed before my car was due for service and when it was ready . No hassle at all
29 August 2025
nothing too much trouble
28 August 2025
Easy to deal with
28 August 2025
Pleasant staff. They performed all of the work expected.
27 August 2025
Just a recall on this occasion. Nice simple quick and painless
27 August 2025
I was totally satisfied with the service I was provided with.
25 August 2025
My only gripe was that I wasn't given information on how to use the dash camera
25 August 2025
Excellent service from Michelle. Extremely helpful and proactive.
24 August 2025
As above
23 August 2025
Mot service light was not reset I had to do that myself. No Citnow video received. Steering wheel was left with a sticky residue which wasn't there when driving to the dealer. VHC stated car was too dirty to inspect which it wasn't
23 August 2025
Again as good as expected
23 August 2025
See above. Didn't get told there was a problem until around 4pm. I'd already called around 3 to find out what was going on.
22 August 2025
Positive experience
22 August 2025
For an MOT and a tyre change i had to wait 3 days. So on top of the cost of that i had to pay 3 days of taxis to and from work. Dropped the car at 8 am on Tuesday , picked up at 5 pm on Thursday. Unacceptable for a company/brand of this size.
21 August 2025
Pick up & dropped off all done
20 August 2025
Professional and courteous service
19 August 2025
Some frustration re delay in repair but satisfied overall
19 August 2025
The welcome party was great. They even offered to fund me a taxi to and from home, as I was staying during the work. The work was quoted before it started, which is helpful
19 August 2025
Great friendly staff
19 August 2025
BOOKED IN FOR ENGINE AMBER WARNING LIGHT PROBLEM HAD TO WAIT FOUR WEEKS FOR APPOINTMENT THEN BOOKED IN FOR 8 20 AM TUESDAY CAR WENT INTO WORKSHOP AT11 45 ON WEDNESDAY NO CONTACT WHAT SOEVERUNTIL I RANG ON FRIDAY
16 August 2025
Great overall. Friendly staff and car seems great now. Only reason not five stars because I was booked in for a 2 hour slot and it ended up being about 3.5 hours with no communication/reason throughout the wait. Apart from that brilliant!
15 August 2025
The service was fantastic. Staff really helpful and professional. I have piece of mind that my car is well looked after and to the BMW standards. The process is seamless from dropping off to picking up .
15 August 2025
Not many words needed, they are the best in the business.
14 August 2025
The staff are very helpful
13 August 2025
The work was carried out quickly and successfully. The text service is excellent.
12 August 2025
No prior notification was received for an MOT test advisory. When I collected my car I was advised that I would receive a quote for remedial work, which has still not been received. Also, I had to phone twice to get a copy of the Visual Health Check.
12 August 2025
Liked the key drop off system. Car was cleaned after service. Great communication throughout.
09 August 2025
Poor service. Great help from Michelle
09 August 2025
The service was quick and efficient and I was made to feel comfortable whilst waiting.
09 August 2025
Good service
07 August 2025
Great service
07 August 2025
Bmw was professional and updating me progress at every point, excellent communication. Very satisfied.
06 August 2025
Very friendly and efficient
05 August 2025
Problem wasn't completely resolved but still a good experience
05 August 2025
Awesome
05 August 2025
While you wait in 2 hours
04 August 2025
Good paint job and car very clean.
04 August 2025
Service completed on time Problem with courtesy car running out of petrol, feel I should have been given more info on courtesy car controls and how much petrol was in the car, realise I should have put petrol in car was lucky not on road at time .
04 August 2025
Amy from customer services is excellent to deal with. ??
03 August 2025
Very satisfying and the coffee was nice too.
03 August 2025
Halliwell Jones BMW Warrington resolved the issues with the car and even returned it to me having been fully valeted.
03 August 2025
Some confusion over pricing and no real understanding of a 'trade customer'
03 August 2025
Staff nice and helpfull thank you
03 August 2025
Excellent service staff compared to many other prestige dealerships I have experienced . Amy in particular is the ultimate professional and goes the extra yard to ensure a great customer experience .
02 August 2025
Was in for a recall but used it as an opportunity to gain further work by going over the car with a fine tooth comb.
02 August 2025
The car is obviously in the best hands. The work carried out very good. We will continue to use your services in the future.
02 August 2025
The report back wasn't great in telling me what to do with the issues found so they went through as declined. My sunroof now doesn't open properly which I need to call back in about.
01 August 2025
Experienced very good care following up on a car I was interested in, very understanding and accommodating.
31 July 2025
The key drop off is easier to use than the previous long waits at the service desk. However, we took the car to an independent garage following your recommendations for work on the vehicle and they disagreed with all the (costly) recommendations.
31 July 2025
as above plus good communications by staff at the dealership
30 July 2025
As above
30 July 2025
O receives a video explaining what had been done. My car was given back clean
30 July 2025
After investigating the problem with my car and found that it would take longer to fix Nathan sourced a loan car which came in very handy. Nathan kept me updated on the work done to the car
29 July 2025
My guy helped out by going the extra mile for me. I ordered a small part from yourselves and he had it installed for me. Very kind and pleasant man. Thank you.
29 July 2025
Once the car was booked in, it was overkill on the reminders. Reminder 14/7 and a separate check in online. I checked in online and requested that the car was washed, but still asked the same question on service day. 15/7 reminder call.
29 July 2025
Good communication, Nick owned my problem & the issue was resolved.
29 July 2025
Michelle provided excellent service. She kept me updated on all aspects of the job.
28 July 2025
Poor communication and I was lied to.
28 July 2025
Sales were good and I repeat my most recent experience with service was not
28 July 2025
A problem was discovered and fixed promptly
28 July 2025
Everyone was helpful
28 July 2025
I had an issue with the new car I spoke with Paul and his manager who dealt with the issue professionally and with no fuss.
28 July 2025
I was asked three times if I wished for the car to be washed. I replied yes each time. When I collected the car it had not been washed. I was not told this, was offered no apology or explanation. This has become usual. Otherwise an efficient service.
27 July 2025
Excellent service
27 July 2025
Helpful polite staff, work done efficiently.
27 July 2025
Friendly supportive staff.
27 July 2025
Excellent service, I call out a big thank you to Sam , Paul Clegg and the team at HJ Warrington
27 July 2025
Friendly, professional and got the job done in due time
25 July 2025
Excellent staff who know their job and the customer's requirements.
23 July 2025
I booked to get my air condition looked at - a relatively simple job. The car was booked in at 730amHowever, at 3pm, I get a call saying that you did not think you were going to be able to carry out the job. Very poor.
23 July 2025
The repair/ replacement costs were far too expensive particularly tyre replacement some £120 per tyre more expensive than Halfords for the same make and tyre.If a bit closer I would have used Halliwell Jones
23 July 2025
Brilliant staff ,nice clean showroom and a good courtesy car
22 July 2025
Fantastic service always
22 July 2025
Staff should be able to indicate within a little what work is covered under warranty, especially when it is a HJ warranty. I know you have to careful not to guarantee work but its also not great to worry customers.
22 July 2025
Work completed as required, small amount of misinformation from inspection regarding work required
22 July 2025
As stated previous.
21 July 2025
As above. Professional and friendly service.
21 July 2025
Car was completed as promised, with interesting video of health check which was useful. Staff very pleasant, new member of staff was helpful and confident.
21 July 2025
This is my first electric car and its first service. Obviously things are completely different and I am on a learning curve re the differences. Probably because of a lack of understanding on my part, I felt that the service cost was fairly high.
20 July 2025
It was done quickly and I didn't have to wait long.
20 July 2025
Quick and efficient service
19 July 2025
I'm still waiting for the service advisor (Michelle) to contact me with an update on the points raised above. Last conversation was Wednesday 16th July and I was informed Michelle would come back to me later that day or Thursday... Still waiting!
19 July 2025
Ok but need clarification as received letter saying air bag needs replacement and emailed Nathan but no reply
19 July 2025
Very easy to deal with and very transparent
17 July 2025
In and out in quick time, comfy location to wait while work is completed.
17 July 2025
I am very satisfied the work carried out was done successfully and now my vehicle is running great.
17 July 2025
Booking in completed before handing the vehicle over, reception excellent, kept informed if anything extra needed and vehicle ready on time.
16 July 2025
Amy, provided excellent attention to my requirements
15 July 2025
Good explanation and advice offered
15 July 2025
Did everything required with minimal waiting
15 July 2025
Went above and beyond..
15 July 2025
very satisfied. Service dept explained what work had been done.
13 July 2025
As above
13 July 2025
Very professional
13 July 2025
As above
13 July 2025
Quick and efficient thank you. One minor thing, the URLs for the work done did not work, and one disappointing thing - as soon as I switched on the ignition, I got tyre pressure warning light. Disappointed this wasn't resolved.
13 July 2025
Not being able to ask about a few issues on my car to look at when it was in for service, means the car still has a few issues
12 July 2025
Completed on-time to my satisfaction
10 July 2025
Good clear explanations. All questions asked were addressed. Was update throughout. Pleasant and polite staff. Very efficient.
10 July 2025
Very satisfied, for looking after my 740 to providing me with a lovely X5 as a courtesy vehicle
10 July 2025
Dealt with really efficient staff who kept me appropriately informed of progress.
09 July 2025
Just satisfied with the service
09 July 2025
Not the service/ experience I would expect from a big company.
09 July 2025
Great service from Luke Todhunter
08 July 2025
Was told to come back at 12 to collect car not ready until 12.40 car not washed properly still filthy on the sides. Felt rushed too many cars booked in.
08 July 2025
The work was carried out without any expenditure to me, was updated on the progress of recall.
08 July 2025
As above and also supplied with a courtesy car.
07 July 2025
The service from the Halliwell Jones tram were amazing, helped to sort out all my issues
06 July 2025
Absolutely dissatisfied. Unable to reach the correct person during multiple phone calls throught the afternoon, multiple promises of a call back from said person didn't happen. Additional services I requested were completely overlooked. I can go on..
06 July 2025
Very friendly and helpful staff, great courtesy car
06 July 2025
Are doing very fast and proffesional job
06 July 2025
Very friendly & communicative
05 July 2025
Helpful and kept informed
05 July 2025
MOT completed and car cleaned - couldn't ask for better.
04 July 2025
The service I get is second to none, thanks to Simone's management
04 July 2025
Car running smoothly
04 July 2025
Standard MOT pricing but much better service than you would find elsewhere including a clean and hoover so good value.
04 July 2025
Friendly, efficient, informative and happy to help resolve any issues I've had.
04 July 2025
Poor customer service and lack of communication and understanding of the emotional impact of not having your car repaired as agreed
01 July 2025
Comfortable experience
01 July 2025
Very professional, timely and courteous
01 July 2025
Quick and easy repair and excellent service
29 June 2025
Staff were polite, work was completed .
26 June 2025
Very pleased with my car getting sorted and then getting cleaned before they returned it to me
26 June 2025
Never keeped up date with progress left the car sat there for days on end
26 June 2025
Same as above
26 June 2025
The service was quick and efficient and overall well explained.
25 June 2025
Read above........
25 June 2025
Good customer service and contact from the service advisors
24 June 2025
My vehicle had the problem sorted and even had a wash, excellent.
24 June 2025
Recall was dealt with quickly and efficiently
23 June 2025
your team are your best asset, they are always friendly, polite and knowledgeable
23 June 2025
Very professional and courteous staff throughout the showroom.
22 June 2025
Tea / coffee available - no biscuits.
22 June 2025
Treat you very well
21 June 2025
Being walked to my car when I collected it was a nice touch!!
21 June 2025
Again, the staff were great, Elly did an amazing job and I couldn't be happier with my long awaited new car!
21 June 2025
Again communication from Amy was brilliant.
20 June 2025
The staff deserve a pat on the back?? Amy went out of her way to make sure I was ok and kept me updated with the car.
19 June 2025
All issues addressed satisfactorily.
19 June 2025
Prompt , courteous and well looked after
19 June 2025
Good quality service
19 June 2025
Only issue was having to wait for an appointment but suppose that just shows how busy you are
18 June 2025
Good service, but no pickup dropoff is a shame for a premium brand.
18 June 2025
At the branch itself was superb, all sorted swiftly and all the pre book issues/promises that sadly weren't as advised where dealt with superbly
10 September 2025
Henry listened to my requirements and found me the perfect car. Communication was great throughout.