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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Meet the team

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have always had first rate customer service from the entire service team. They have without exception been helpful, friendly and professional. Paul Lancelott went above and beyond on this occasion and has ensured my loyalty.

Service

Service was very efficient

Service

Was a recall, would have preferred not to have had to be recalled!

Service

Engineer fixed things I didn't know were faulty as part of health checks and covered by warranty

Service

Service was done and communicated.

Service

Helpful friendly staff.

Service

Easy to book in

Service

Work completed and great communication.

Service

prompt attention to the issue, excellent communications and instant access to a loan vehicle whilst the part was shipped from Germany

Service

Date I wanted was available, time to suit me and all was carried out in a very efficient manner.

Service

Every step of the job to be undertaken was explained and completed as discussed

Service

Car was efficiently dealt with and returned ahead of schedule, which fitted in with my requirements.

Service

Al on time and seamless process to manage handover and collection of keys

Service

Kept informed of all aspects of the service and the video is a nice touch

Service

Extremely happy with quality of service from booking in my car, to dropping my car off and right the way through to collection. Top class customer satisfaction

Service

Same as above.

Service

Very professional

Service

Good service - very efficient in the current circumstances.

Service

Good service and efficient

Service

Staff very friendly and helpful

Service

Quick

Service

Good

Service

Service is fantastic

Service

Good feedback given on the service health check and good communication throughout

Service

Service completed very satisfactorily.

Service

Great

Service

Wonderful helpful staff who go that extra mile, and are ever so nice, and friendly!

Service

I was able to take my car into the garage in a very Covid safe way and the staff were friendly and helpful and kept me very well informed about progress

Service

Brilliant yet again. Working during the pandemic- they have certainly shown how to do it in terms of process and cleanliness. Well done!

Service

All went to plam

Service

Such good service and communication

Service

Every aspect of the customer service level is exceptional. I particularly liked the initial call asking me if would like a service because they could see from the telematics that it was due, without this prompt I may have gone else where.

Service

Exceeded expectations on timing and work done.

Service

As above

Service

They did what they had to do and sorted the problem.

Service

Always keeping intouch and advising when service is due and if any issues arise by the use of fantastic technology.

Service

Great service

Service

The day before my service was due I needed help with removing one of my wheels for a new tyre fitting and the lady on reception just took care of everything within 15mins even though I was not booked in!

Service

Again I can't thank Danielle enough if I could sing her praises from the roof tops I would.

Service

Couldn't ask any more from the Halliwell Jones team at Warrington. Quick, efficient, helpful.. thanks once again!

Service

James Morgan was very good

Service

STRAIGHT FORWARD BOOKING IN AND COLLECTION OF VEHICLE

Service

David was great and kept us informed

Service

One can relax on arriving at their premises as you hand over your car key, knowing that the staff are polite ask if there are any areas of the car are causing concern before asking if you wish to stay or call back while work is carried out.

Service

Much better service this time

Service

Very professional, great customer experience

Service

Good Experience

Service

Very friendly staff who are happy to help.

Service

No issues. Did what they said they would do, when they said they would. COVID guidelines adhered to through the purchase process.

Service

Whilst I understand the need for the self check in at this time, it is too impersonable and I hope that it will be temporary or if permanent at least be optional.

Service

Expertly handled by Carl Owens

Service

Simple check in , process as previously outlined , no issues

Service

As above - the service at Warrington was excellent all round and Paul to whom I spoke before and after the service was extremely helpful and efficient. The Covid-safe arrangements worked perfectly and were very reassuring.

Service

very professional and safe

Service

Faultless service on this occasion.

Service

I feel confident when we visit Halliwell Jones that we will receive excellent service. The staff make sure you are completely happy with the work that's been done. You know you can trust them

Service

You did what was necessary.

Service

My concerns were dealt with very professionally. I needed to stay back and collect my car and staff made sure the problem was dealt with very quickly.

Service

No problems once booked in

Service

good

Service

Excellent communications. High standard of work and customer care. Exceptional C19 facilities.

Service

Never used HJ before as I live near Williams but it was a very good experience.

Service

Same as above

Service

The service was satisfactory but car was not cleaned as per schedule

Service

Overall good. No avaialble waiting area due to COVID restrictions

Service

Efficient process from start to finish. Covid safe and good communication.

Service

Excellent service from start to finish

Service

Easy drop off and collect for service on vehicle with good communication

Service

Car serviced as per guidelines. No issues.

Service

Staff were very polite and helpful, all work done in a good and timely manner.

Service

Great service as always

Service

All went according to what was arranged

Service

Good service apart from not having a rear wiper blade in stock for my 135??

Service

Always helpfull friendly staff

Service

Delivered the service as promised

Service

The new booking in system for the keys was very quick and clean/easy.

Service

100% satisfaction, I was delighted with the service.

Service

Everything went extremely smoothly

Service

Service experience was exceptional and professional, going above and beyond providing a courtesy car as well when my car was staying in for 3 days

Service

Again communication from Service Manager who fully explained everything

Service

Very professional service received

Service

They were fast and efficient at sorting the issue with the vehicle and customer support I could not fault. Kept me informed with regular updates. The whole experience was seemless and customer focused throughout.

Service

Same as obove

Service

Great service from start to finish. Looked after the car. Really impressed.

Service

Immaculate place and very professional.

Service

You the best

Service

As above

Service

Fantastic, very efficient.

Service

Quick service

Service

As per the comments supplied above.

Service

The experience was very positive and completely hassel free.

Service

Talked through every step, explained faults and costs etc

Service

The best

Service

All brill apart from losing phone connection and the need to reset SatNav.

Service

Everything went smoothly and on time.

Service

Paul Lancelott kept me up to date with the problems with my car and what they were doing to rectify the problems. Even sorting a courtesy car while my car was in the garage.

Service

Very professional and efficient. Kept me informed at every step.

Service

The service experience at BMW is fantastic. Health check video's are provided, with progess notifications received from the BMW team. The service process is faultless.

Service

Very satisfied with the method they handled everything everything was in place for the COVID-19 very professional

Service

Staff were helpful and went out of their way to assist you

Service

Paul in service dept, went to hunt down my car on collection as the self service machine has a glitch! Very helpful and courteous. This is the same service on every occasion of service. Thank you. Sue

Service

Nothing is to much trouble

Service

All good

Service

Car drop off and pick up very efficient. Rang and kept me informed of what was going on

Service

Super service and the self check in made me feel really comfortable and I was able to self check out too.

Service

Very helpful and very efficient

Service

As ever, top service , problem identified and resolved quickly and they then allowed me to collect the car some two days later to suit me

Service

Courteous staff even though it was obvious current climate putting pressure on staff alike due to resource etc....

Service

Kept informed of what was going to be attended to.

Service

We received a great service at a more reasonable price than we have been quoted in the past.

Service

Key handover is a very good working system.

Service

Staff were helpful and knowledgeable

Service

Excellent service

Service

Faultless for the service and speed, wonderful hire car, nice to get a 3 series instead of a Mini i used to get in stoke

Service

.

Service

xx

Service

Great communication throughout. Lovely friendly staff. Really easy to use check in/check out self service machines.

Service

From booking the service visit through to completion the process was simple, smooth and efficient.

Service

All arrangements were followed, the key delivery system worked, the messaging both by text and then in conversation on the phone went without a hitch and all planned procedures were carried out on the car.

Service

Excellent Organisation and procedure in what is a difficult time

Service

As above

Service

Excellent service

Service

Social distancing procedures were in place

Service

Fixed faulty window by replacing motor and also cleaned car

Service

Car cleaned really well

Service

Friendly, fast, reliable service.

Service

Staff very knowledgeable answered all questions asked, polite with good customer service, all safety given in current situation (covid )

Sales

Everything went smoothly

Sales

Good handover in spite of Covid requirements. Happy with the quality and timeliness of the handover itself.

Sales

James Morgan was excellent

Sales

Complete satisfaction from the dealer with a most knowledgeable salesman in James Morgan

Sales

Given the covid situation the normal experience was not possible but the main thing was I was explained everything and felt safe during collection.

Sales

An overall fantastic experience, from being warmly greeted by a member of staff on reception, to being helped by Elizabeth on my choice of car.

Sales

Reliable, friendly.

Sales

Matthew and the team worked hard to get us the car we wanted at a price which was suitable to us

Sales

First Clazss

Sales

Within a Fifteen minutes of entering the showroom, to meeting Elizabeth, I placed a cash order.

Sales

Everything went as planned although the Covid restrictions were a slight hindrance.

Sales

The salesman explained the options and costs in great depth, kept me continuously updated with how my car is progressing through order and manufacture and assured me about any of the Covid-19 restrictions and Brexit wouldn't affect delivery

Sales

Paul Clegg- Halliwell Jones Warrington was lovely and kept us updated on the vehicle