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As above excellent communication and service
Having trusted the service centre to carry out a simple oil change service, my car was returned to me with a fault. Part of the intercooling assembly had not been fixed into place after a spark plug change. Does not fill you with confidence.
Good customer service
polite staff, excellent work
Very expensive for an oil change
Original booking was cancelled for reasons I am not aware of and hastily rearranged date meant no courtesy car available.
Always good service from counter staff which bodes well towards mechanical work.
Booked in quickly and ready before time
Was told that an assessment for minor scratch damage would be carried out and a repair quote emailed in 24 hrs. Am still waiting for it and am now looking elsewhere.
I have been extremely impressed by the service I have received over recent months from Halliwell Jones BMW Warrington and Chester and also Halliwell Jones Mini Chester both at point of vehicle sale and also after sales service.
Andy Hughes the service manager kept me updated, and was very helpful
Excellent service and done in a fast time
Good service and friendly atmosphere.
Although Paul McLaine was superb in his dealings and arranged a price to suit I think the price of servicing is very expensive.
Price given when car was dropped off. All staff are excellent and a credit to bmw
The whole procedure of having a service on my 5 series was perfect.
Service completed quickly and efficiently
I was given options and explanations
Was given excellent custome service.
Confusing information given about tyre conditions
From booking my car in to being kept up to date with whats needed and collection of the vehicle I felt that the staff cared.
Easy, simple, taxi paid
Friendly, polite and professional
A smooth efficient service delivered by nice people
Always room for improvement,
I could carry on with my work in the showroom using my laptop and free wifi - thus not losing a day for the service.
pre booked a waiting time so knew i could have a drink and have a stress free wait
From time of making service appointment to picking car up Adele free
Although they responded well they were responsible for damaging two tyres
On arrival made welcome and servicing process very good.
Everything was very easy and straightforward the car was finshed earlier than expected, which was helpful on the day.
I was kept informed and even sent a video of an issue that cropped up.
Please call 01925 851786 for the answer
Similar to above not just another customer
Parking, parking, parking. Seriously need to address this situation at Warrington. Absolute nightmare trying to park anywhere. Otherwise it would of been 5 stars
I usually get my car serviced at your Wimslow branch, however your Warrington branch not only rectified the issue with the car, but explained the issue clearly and cleaned the car much better than Winslow did.
Great customer service and pleasant surroundings
Good service and friendly attitude
There were no issues with the car apart from tyre valave corrosion - which was dealt with under warranty.
I put Fairly as every time you ring for a quote on say a MOT, a service, part the price differs to online or other Halliwell Jones outlets
Wrong tyre tread depth figure on report
Staff are polite and efficient and more than willing to help resolve issues that arose.
Pleasant staff, car was ready before the time they had estimated to be ready
Paul McClaine, David Fairclough, Kylie Mellors & colleagues in service
As above really. Extremely helpful staff and the service was completed quickly.
it is usually a good experience dealing with Halliwell Jones
Tyre repair was an option not explained. No windscreen wipers or tyres in stock. Tracking / wheel alignment option not explained.Pick up and drop off service worked well.
It was done in the time they said without any issues
Price of tyres could be cheaper
The car returned with 2 new tyres, minus the dust caps on the new wheels...
Great people, great service, poor value for money.
I normally use Mr Dave Fairclough as point of contact when I arrange a service, any repairs or MOT. He is always courteous, I find him to be very helpful when I have a problem with the car and need advise to what kind of repair/service required.
Was keep well informed
Very polite, very professional and very efficient. They always valet my car after any work and always do their best to help in any way they can.
Professional, friendly and knowledgeable staff.
Love the car. Was kept up to date throughout
I love my x6 m50 car and the option to swap for a new vehicle of the same type was a no brainer - 3 year warranty etc.
We got the car we wanted at a great price. The sales team worked hard for us.
Would have been the usual 5 star. Only I dont like the having to finalise all the settlement of finance and collection of my old car! Trade in would have been less stressful
Delivered what was agreed in a very professional manner.
just from start to finish very adapting to my needs and the hurdles that arose where ironed out asap
Everyone at the centre was very helpful from the receptionist to the business manager.
Collection suite door not working so done in carpark
Good service. Slightly frustrating going through VT process on old vehicle.
This is the second car I have purchased new from BMW and I would not have done this if the first had been an issue. The second was as simple and smooth.