Great service

Always pleased with Warrington branch

customer courtesy car ready and waiting with no issues for us to deal with.

No complaints possible

Easy check in, clear costs explained in advance and always a pleasure to deal with. I have been using HJ Warrington for 18 years and travel out of my to do so and this will continue.

As question one staff have always been plesant and helpful

Very good service

Staff v helpful

No problems at all, and fitted me in at short notice

Like the automated system with easy key drop off

Staff friendly, approachable and knowledgeable.

As above, very happy overall. Price was quite high but not unexpected for a premium brand and service.

Very prompt and efficient

Couldn't do enough for me

Polite and helpful

Job completed first visit.

They would not give up till they found the problem with the electric

Problem solved and helpful interaction with staff

The service delivered was exactly what was requested and the staff were very helpful and informative.

In and out on a day fantastic

Very efficient

Matt gave me a range of options for a new vehicle and kept me up to date during the process.

Nothing is too much trouble

Check in organised well, minimum time needed on site. Friendly staff, car washed after MOT.

Great service and kept informed

No problems at all

Excellent service, Hannah Russel was the lady who dealt with my car and was very helpful

Hard to fault!

Great service from start to finish

Big thanks to Paul for his help,

I took the car in for a MOT. I was informed that the rear brake pads wouldn't last much longer. So I left the car overnight for the pads to be ordered and fitted. Saved me from inconvenience later.

Customer agents always helpful in particular Paul on my last visit.

Efficient professional, warranty fix with minimal contact due to Covid. Done in the stated time frame also carried out recall work while they had the car.

Happy with the service. But having a black Car improvements to the cleaning needs to be addressed (water marks).

Hassle Free

Everything was clear re car drop off

Efficient and customer focused.

The Customer Service always give sound honest advice , in particular Dave Fairclough who is very friendly and competent taking the time to explain any issues that arise.

Paul McLaine always goes the extra mile to help out

Quick , convenient and numerous phone calls to confirm MOT. Also BMW hire car very good.

Just great service, staff very good, clear communications

Communication from all staff was excellent

Very polite customer service and handeled the issue straight away

They did what they said they would do.

I was given advanced instruction re the self service check in/out which I found super simple to folow. I was kept informed and updated throughout the day. Never once did I feel anxious or concerned about anything at all. The service was fabulous.

I have always had first rate customer service from the entire service team. They have without exception been helpful, friendly and professional. Paul Lancelott went above and beyond on this occasion and has ensured my loyalty.

Very satisfied

Efficient and friendly service

Pleased with the overall service

Professional service in difficult times

This was my first BMW experience, the experience was so good I've recommend family and friends.

Easy vehicle drop off. Service completed on schedule.

Again really good communication from them which I have not had anywhere else

Always provide good service and advice, particularly Dave in the Service dept.

Service was very efficient

Service was done and communicated.

Was a recall, would have preferred not to have had to be recalled!

Engineer fixed things I didn't know were faulty as part of health checks and covered by warranty

Work completed and great communication.

Easy to book in

Helpful friendly staff.

prompt attention to the issue, excellent communications and instant access to a loan vehicle whilst the part was shipped from Germany

Kept informed of all aspects of the service and the video is a nice touch

Al on time and seamless process to manage handover and collection of keys

Car was efficiently dealt with and returned ahead of schedule, which fitted in with my requirements.

Date I wanted was available, time to suit me and all was carried out in a very efficient manner.

Every step of the job to be undertaken was explained and completed as discussed

Very professional

Same as above.

Extremely happy with quality of service from booking in my car, to dropping my car off and right the way through to collection. Top class customer satisfaction

Good service - very efficient in the current circumstances.

Staff very friendly and helpful

Good service and efficient

Good

Service is fantastic

Service completed very satisfactorily.

Quick

Good feedback given on the service health check and good communication throughout

Great

Wonderful helpful staff who go that extra mile, and are ever so nice, and friendly!

Brilliant yet again. Working during the pandemic- they have certainly shown how to do it in terms of process and cleanliness. Well done!

I was able to take my car into the garage in a very Covid safe way and the staff were friendly and helpful and kept me very well informed about progress

All went to plam

Every aspect of the customer service level is exceptional. I particularly liked the initial call asking me if would like a service because they could see from the telematics that it was due, without this prompt I may have gone else where.

Such good service and communication

Exceeded expectations on timing and work done.

They did what they had to do and sorted the problem.

As above

James Morgan was very good

Couldn't ask any more from the Halliwell Jones team at Warrington. Quick, efficient, helpful.. thanks once again!

Great service

Again I can't thank Danielle enough if I could sing her praises from the roof tops I would.

Always keeping intouch and advising when service is due and if any issues arise by the use of fantastic technology.

The day before my service was due I needed help with removing one of my wheels for a new tyre fitting and the lady on reception just took care of everything within 15mins even though I was not booked in!

David was great and kept us informed

STRAIGHT FORWARD BOOKING IN AND COLLECTION OF VEHICLE

One can relax on arriving at their premises as you hand over your car key, knowing that the staff are polite ask if there are any areas of the car are causing concern before asking if you wish to stay or call back while work is carried out.

Very professional, great customer experience

Much better service this time

Good Experience

Very friendly staff who are happy to help.

No issues. Did what they said they would do, when they said they would. COVID guidelines adhered to through the purchase process.

Whilst I understand the need for the self check in at this time, it is too impersonable and I hope that it will be temporary or if permanent at least be optional.

Expertly handled by Carl Owens

very professional and safe

Faultless service on this occasion.

I feel confident when we visit Halliwell Jones that we will receive excellent service. The staff make sure you are completely happy with the work that's been done. You know you can trust them

As above - the service at Warrington was excellent all round and Paul to whom I spoke before and after the service was extremely helpful and efficient. The Covid-safe arrangements worked perfectly and were very reassuring.

Simple check in , process as previously outlined , no issues

good

My concerns were dealt with very professionally. I needed to stay back and collect my car and staff made sure the problem was dealt with very quickly.

No problems once booked in

You did what was necessary.

Never used HJ before as I live near Williams but it was a very good experience.

Excellent communications. High standard of work and customer care. Exceptional C19 facilities.

Same as above

The service was satisfactory but car was not cleaned as per schedule

Car serviced as per guidelines. No issues.

Efficient process from start to finish. Covid safe and good communication.

Excellent service from start to finish

Overall good. No avaialble waiting area due to COVID restrictions

Easy drop off and collect for service on vehicle with good communication

All went according to what was arranged

Great service as always

Staff were very polite and helpful, all work done in a good and timely manner.

Good service apart from not having a rear wiper blade in stock for my 135??

Delivered the service as promised

Always helpfull friendly staff

Everything explained about the car smartly given covid restrictions. Never feel rushed by Carl and feels like you receive a premium service

The sales representative, Elizabeth Worthington, was excellent. Elizabeth was knowledgable, proactive, efficient and very pleasant to deal with. Nothing was too much trouble and everything went to plan.

Very help full staff although I had no issues and was kept up to date threw out

Informed every step of the way in these challenging times by James. Very professional.

Matt was helpful, gave me a range of options for a new vehicle and kept me up to date through the process

Excellent service by reception and James. Friendly, helpful service every time

Handover was great.

The staff were great and always returned my calls when I had further questions once I left the showroom

Efficiency of the order process

The centre operated a click and collect system and ensured they kept within government guidelines if COVID was not present I'm sure that the hand over would have been much better. The car is a motobility vehicle and it was not possible to sit down.

Good

Obviously not the full handover experience, but was as good as could have been expected given the rules in place

Matthew is simply the best salesperson I've ever dealt with

Staff very knowledgeable answered all questions asked, polite with good customer service, all safety given in current situation (covid )

Everything went smoothly

Good handover in spite of Covid requirements. Happy with the quality and timeliness of the handover itself.

Complete satisfaction from the dealer with a most knowledgeable salesman in James Morgan

James Morgan was excellent

Given the covid situation the normal experience was not possible but the main thing was I was explained everything and felt safe during collection.

An overall fantastic experience, from being warmly greeted by a member of staff on reception, to being helped by Elizabeth on my choice of car.

Reliable, friendly.