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I experienced very good communication from the staff, they kept me upto date with everything and my vehicle seems to running great at the first impressions of driving.
My car was kept in the garage for a number of days without me being kept up to date with what was going on. It was only when I phoned for an update that I was actually told that my car was ready fo collection.
When I booked my car in for service I asked for drivers rear tyre to be changed due to a slow puncture. The day I left my car for the service , the day I again mentioned it , not been done and was promised they would get one as yet only 14 days waite
All staff are very helpful and friendly, making my visit a very nice experience.
Same as above, my service cost was reimbursed however only after BMW took a further £328 instead of refunding me!!!
the vehicle was booked in and wasn't looked at from 08.30 - 16.30
Friendly, knowledgable staff, speed of service, quality of workmanship
Kept informed throughout the process
The service provided in the Warrington Branch has been exceptional to date
After making a booking to have an electronic head failure fixed I was told that it could take up to five hours to diagnose. No lift home or courtesy car was offered. I was in effect told to walk the streets of Warrington for five hours!
Friendly service, completed on time with car cleaned.
Everything was carried out as required and promised
Professional service team who keep you informed . Organised a repair along with a service and end of guarantee check.
Vague staff giving incorrect information with little regard for the customer.
David was friendly and efficient
A good service for me is about feeling well-received, valued and respected as a customer and importantly being satisfied with work carried out on your vehicle - A friendly yet professional attitude is important for me and I received both.
The contact and updates where good but the on site service was awful.
Reported a rattle on cold start, technician came on a test drive. The noise was explained to be the gate on turbo. Not something I expect from BMW, this has left me feeling anxious about the car and feel like I'm waiting for a technical failure.
Lack of courtesy car without booking well in advance and withdrawal of local taxi service
Two small points: Tried to re-phone our first Sales Executive and his recorded message indicated that he'd call back - OK, but he was on a four-day break! Our second Sales Executive promised to call back later in the afternoon but never did!
Much better experience in comparison to Liverpool and Bournemouth
The service received is professional however the last two times I got my car serviced, my experience was underwhelming. At both occasions BMW forgot to order one of the parts required for service and I had to get it serviced on another day.
Thorough service, like the paperwork and link to your cars healthcheck & had my car complete before the time I had requested.
My first service on my 2 series coupe was cheaper than the quote I received previously.
Had someone called to say it would take all day for the work to be carried out I could have arranged another day. I've been driving BMW for the past 30 years and have never had this bad service before.
I refer you to my previous answer.
Can't fault the service. Friendly, professional and quick.
Hard to get through to speak to anyone and was given incorrect information
Waited at the dealership from 9:00 until 15:15 whilst the first service was completed and a warranty issue (creak to the inner B pillar) was addressed
The cost is at the high end
Poor communication as mentioned previously
Very well looked after at the showroom. Great staff.
Excellent service. Car given a quick clean to the inside.
The check in at the service desks took some time with customers waiting in line, I also had to call for an update which took numerous calls with nobody answering the service phones when put through from the reception, then to find the car not ready!
Staff were polite and accomodating
Good customer service when booking the car in to be diagnosed and fixed
I booked 6 weeks in advance of the MoT expiring but no loan car available. This resulted in having to make a 2 hour journey by foot and train in each direction. Also requested the satnav be updated but told this would cost £100 which is outrageous.
Staff were very competent. The run in service was completed in a timely fashion. Although I waited at the dealer for the duration, it didn't feel that long as I was made to feel welcome throughout
Rang to change service date & correct the email address (which was my husbands) but when I turned up they had no record of the booking. Accepted car but took longer than anticipated & still wrong email address!
Efficient. Friendly knowledgeable staff
All good- only exception is that on arrival to book the car in there is a queue/ wait- on this occasion it was only a few minutes but in the past it has been a long time.
Nothing but issues with BMW from start to finish, would never reccomend them to anybody. I cant stress how disappointed I am with BMW.
Andrew on Service
Excellent service, just failed to correct long standing fault.
Everything was delivered as previously agreed
Standards have gone from spare car, to taxi both ways, to taxi one way, to nothing. I thought buying bmw was prestige, I'm treated better at Vauxhall with my other car.
The online booking was confusing and didn't work well on an iPhone so I called instead. Reservations said the car needed a big service with a quote of over £440. It turned out i needed only an MOT. Everything else was fine
Service carried out in time and price quoted
Would have been completely satisfied but I. Have another issue
Never been messed about,car is always ready when they say,even valeted....had a radio unit replaced under warranty,which was done quickly with no issues
Efficient and helpful, even arranging for a taxi to take me home
Icing on the cake would be to get through to someone on the phone more easily and rapidly when I need to talk to someone especially in the service dept.
slight fault with seat afterwards but service dept sorted it very quickly
Re the above answer as a continuation. The bald headed middle aged gentleman has looked...treated...and spoken to me on two separate occasions like a piece of shit on his shoe...when both times I was just trying to see if I was at the right place.
I waited 32 minutes to drop off my keys and sign a form, which itself took less than 1 minute. It then appeared that all 10 people who were in the queue ahead of me has also booked a fast lane service. Therefore my estimated 90minute wait was 3 hours
Helped me out whilst other BMW retailers could not
Very straightforward, quick and positive
Although I had booked in the service well in advance I wasn't expected when I got there. I had a long wait to see anyone and then it took much longer than I would have expected to get booked in. Service itself was good, valeting excellent.
I usually deal with the Southport showroom, where I find the staff friendlier and more welcoming. The Southport staff go out of their way to make every visit a pleasant experience, where nothing is too much trouble.
Good from start to finish.
I have never come away disappointed
Excellent service, clear guidance, prompt action - what more could any customer ask for!
When ringing dealership calls were constantly passed from pillar to post
They do what they say they're going to do. David Fairclough at HJ is always excellent to deal with.
I was very satisfied overall. Unfortunately, one of my tires needed replacing. This was done efficiently and quickly. However, when I got in the car, the tire pressure warning came up for this tire. I thought this should have been checked for me.
everything happened as they said it would and the car was ready a little earlier
Good all round service
V expensive for work undertaken - unsure as to how this can be justified.
I've marked this section down slightly as software updates required to clear the warning light have had the downside of affecting the media in that the radio stations no longer show the artist and track information!
As above - fixed one thing, broke another
As above. I expect you to be able to replace my tyres if required there and then. I was also frustrated to find out my adblue warning came on day after service. I have no idea why this wasn't checked at service. Very annoying.
I asked for a price on replacement rear tyres and I have heard nothing back to date. Very Disappointing.
The software update messed up seat and heads-up display settings in profiles, something that is very important with a number of different drivers in my car.
Oil was very expensive
Quick service and I was advised that the service would take no longer than an hour and a half. They were true to their word.
The service was great. Despite a problem with the car soon after purchasing the vehicle, it was dealt with quicky and to great effect.
Was told Car wouldnt be ready till 8th jan then got phone call to come back from holiday early as Car was ready and I had to return hire Car o them ASAP
Quite unfriendly booking in process, lack of preparation and explication of work to be undertaken.
They dealt with the issues promptly and professionally.
as above, vehicle was ready when they said and I wasn't pushed to pick it up earlier than I wanted to
Service was ok but had to hang around the dealership till service was completed
No issues whatsoever and full detailed report given
For the reasons described above, plus James went above & beyond to arrange an extended test-drive even after we had committed to purchase our new car, which ultimately led to us being double-sure that we had made the right choice.
James was fantastic and had no issues.
Everything has been so easy from start to finish. From James Morgan my salesman finding me the right spec i wanted and having it ready to collect on the 1st of march new 19 reg.
From the start of ordering my new vehicle to receiving was kept informed of the development and everything went as explained in detail. This is my Fifth BMW through finance and Paul Clegg has managed all of the agreements efficiently and professional
Again Mel was very easy to deal with explaining everything about the car clearly and making it totally stress free!
James Morgan was excellent apart from on the day when I picked up the car as I didn't know whether it would be ready at the time discussed until I arrived at the garage. Servicing let down the experience and did not return calls about the trade in
Anthony Chisnall is great, fantastic service and very knowledgable, I would recommended him as the salesman to buy your new BMW from.
Professional and pleasant space. Once my decision was made James worked hard to bring the deal together to ensure both sides were happy. He remained in contact with me over the period whilst the vehicle was being delivered.
Previously we have purchased two other cars from Halliwell Jones . I can honestly say James morgen was the best sale man by far. He rang the day after we took the car home to make sure we were happy. Fantastic service James .
We don't generally find buying cars an easy or stress free experience. The BMW was the exception. I was either a Mercedes or a BMW and James Morgan made the difference. He was excellent. Very helpful and knowledgeable.
Matthew Higgins arranged a test drive within a few days of me considering a move from a Z4 to an X3, so a totally different drive experience and he was really patient and helpful with my decision-making process. He secured me a deal I was very happy
He was very patient with the handover of the car
Couldn't have made the experience any better
really happy with the way your treated by staff, really satisfied by how you are helped from choosing your car to how you are shown around when collecting your car.
Great service from Matt. No pressure but very helpful and helped us get the deal we wanted on a great BMW (X3).
Straight forward kept me upto date with my order
Just an enjoyable experience.
Craig Kept me constantly up to date with how long my car was going to take
Matthew was really great and answered all our questions
Matt at Halliwell Jones Warrington could not do enough for me. He made sure the car was presented perfectly on collection, he even picked me up from the train station. Great service and i am loving my new vehicle
James Morgan was a great help when it came to setting up our purchase. He also regularly kept us informed of our progress throughout the duration of the car build and delivery.
Friendly enviornment ans staff, felt at ease and all questions answered.Do still have a problem with connected drive however
James Morgan at Haliwell Jones was a pleasure to deal with. He was professional and friendly and kept me up to date throughout the whole process.
When picking up the car I went to get the drive away insurance and BMW insurance was closed apart from this the experience was excellent
All of the team at Halliwell Jones were friendly and attentive. Matthew made sure that he fully understood my requirements, his communication was well-mannered, prompt and the whole deal was done in 10 days including a 24 hour test drive.
Good aaa round service
I was kept up to date throughout the process and also received regular emails
Was kept informed every step of the way
Really went the extra mile to help
Everything from ordering my new car To sorting the finance out to collecting my new car couldnt be faulted