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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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SEPTEMBER 68-PLATE OFFERS

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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Upgrade Event

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The new BMW 2 Series Active & Gran Tourer

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BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

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What Car? Car of the Year Awards

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Our Latest Motability Offers

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BMW i8 Roadster

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The all-new BMW X3.

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NEW Halliwell Jones Films

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Best Large Executive Company Car

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BMW Group wins Low Emission Vehicle Manufaturer of the Year

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CONFIRM YOUR ATTENDANCE.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did take 11 days to get my car back.

Service

Other than no courtesy cars being available for months meaning I had to recruit my other half as taxi for the day I have no complaints

Service

Service completed within allocated time and returned in immaculate conditionInside and out.

Service

Couldn't fault the way I was treated and a car was made available as soon as I dropped mine off.

Service

Very helpful and friendly

Service

They handled our request in a professional and friendly manner

Service

No problems, picked the car up as promised

Service

Highlighted 2 points to be inspected 1) knocking noise from front driver side suspension when reversing, Tyres worn.outer. Not resolved.. Told all door seals need replacing? 2) Peeling paint front bumper. Not picked up. Paint Warranty inspection ?.

Service

Friendly, interested and careening staff, and please read also my comments above

Service

Efficient excellent communication at all times

Service

Pollen filter not been replaced I sent email they did not respond

Service

Staff took time to explain the process and took care of my vehicle.

Service

No hassle, car cleaned service complete

Service

Kept me in the loop in regards to the service, received a phone call to say they were waiting for a part so my car would be ready the day after which was not a problem as they communicated.

Service

happy with with the service provided.

Service

Did exactly as they said they would. Ready earlier than expected which was a bonus

Service

professional service and experience

Service

I feel Halliwell Jones has really let me down as a loyal BMW customer by failing to keep me informed of work undertaken on my car while in and out of warranty and by the lack of professionalism and not taking or returning my calls.

Service

Good service , excellent video explaining things

Service

The reason the vehicle was repaired was my frustration with a bill I would not have expected for a car of this quality and age. The staff at the show room were always polite and helpful.

Service

Poor quality customer service when booking my 520d in for service. Promised courtesy car on two occassions, only to turn up, no courtesy car had been arranged!! having twice confirmed that it would be.

Service

easy to book in, did not have to wait long to drop off or pick up car work done when it was due to be & car cleaned - Thanks

Service

No problems, friendly reception staff, easy booking in process nd comfortable waiting area. Inspection video arrived during the service

Service

Parking a bit of a problem

Service

Bought BMW warranty and need to do end of warranty check. Availability of bookings was non existent prior to the expiry of my warranty (10 days notice given). Service Manager not v helpful and I needed to visit in person to even get a booking made

Service

Easy booking on and drop off, car ready when advised

Service

A job well done

Service

One job I requested was not completed (fitting new wheel caps) so had to wait for this to be done. On inspection when back home, realised that caps were not fitted all the same orientation. Poor attention to detail when spending £1k+ on new wheels

Service

The service request was carried out as expected, good level of detail provided (including health check feedback). The video feedback during service is a nice touch! The condition based service intervals are slightly confusing in this car however!

Service

Did eveything I needed. Pleanty of helpful staff so I wasn't kept waiting.

Service

Booking was easy, very receptive in terms of meeting my request to collect vehicle early afternoon

Service

service completed on time and to good standard.

Service

Excellent customer service and resolution of issue with drive train, but no longer offered taxis home - and difficult as I work from home on the day I bring the car.

Service

Not very good, he was happy with the staff but not so happy with the way his was given back to him it was the way the car was parked and the fact that they couldn't the car in the first instance.

Service

Excellent dealership nothing is to much trouble

Service

I sat and waited while they did my car and although they had hot drinks available they had no biscuits or anything. My partner has an Audi and he gets bacon sandwiches and cakes.

Service

As above I have explained in email.

Service

First class service as always. Very organised operation and swift and courteous service staff. Nothing is to much trouble for them. The car looked like new when I collected it.

Service

As above, plus excellent communication at every step.

Service

Service carried out quickly and without fuss. I was notified when the car was ready. It had been cleaned and looked great after the service. Staff at the dealership were friendly and professional. No courtesy car was available.

Service

On this occasion I could not have asked for more

Service

it would have been completely satisfied were it not for the serious lack of customer parking.

Service

On the plus side this is the first time I’ve had my car back withoit there being a new problem and the service time was good. Why is it necessary to change the seat in every possible direction? And don’t clean it if you’re doing a rubbish job of it.

Service

The car was returned with the advice 'It needs some Ad Blu'. I thought as it was actually there for a service this could have been dealt with. I had to go back to Halliwell Jones and get some myself!

Service

Attention to detail HJW look after me and my family, they go out of there way to deliver.

Service

Efficient work to a high level

Service

Overall things were smooth, but the video screen key was sent only later and we had to figure alot out on our own. That may have been our own lack of time to figure all the features out, but a cheat sheet on the key features would have helpful.

Service

could not be better served

Service

Didn't order front brake pads but the engineer reset the sensor because I didn't need them anyway. Bonus!Sort out the customer parking though......

Service

I have had nothing but first class service

Service

Was told false info when booking the car service. I was told that I could drop my car off and BMW would drop me off at work and pick me up back to Halliwell afterwards. Not the case, they allowed £10 taxi journey ONE way.

Service

I was concerned I was imagining the issue I was expecting with my car , however within an hour my doubts where put to rest and the problem found and being auctioned ! Oh I love the video of my car being checked out ! I did a show and tell with family

Service

Everything went smoothly on the day

Service

Friendly staff

Service

Car was completed in one day, was cleaned and there was no fuss, just efficienct service.

Service

It was a fairly standard oil service and vehicle check. The job was done on time and I even got a video to watch, which was reassuring. Service pack is great value, glad I bought it.

Service

Dont seem bothered dont return calls

Service

I am always treated with the utmost professionalism and courtesy each time I visit the dealership.

Service

Staff helpful, friendly and professional

Service

Work undertaken to an extremely high standard-exceptional.

Service

Excelent service

Service

Had to return the following day as the brake sensor had not been reset and or faulty

Service

Took my car in on a Thursday to be looked at (problem with drivers door mirror), booked in for the following Monday. loan car arranged due to my circumstances, job completed by 1.30pm, top marks to everyone.

Service

My local dealership has an excellent service department

Service

Very satisfied with the service

Service

Kept you up dated of the process.

Service

The service desk have really good staff

Service

Service staff friendly as per normal however having booked to have my car serviced whilst I waited, after 2 hours I asked how much longer my car would be to find out that it was waiting to be washed and the guys cleaning the cars had gone on lunch...

Service

Waited a little longer than expected.

Service

Disappointed that due to a software enhancement, all my i-drive settings had been reset to default including some navigation setting and all of memory buttons, etc. I had not been informed that this would happen or had happened.

Service

100% completely satisfied excellent.

Service

Perfect customer experience

Service

Great service

Service

Great customer service from David & Paul

Service

Everything was as expected, nice and easy

Service

I was kept informed about timing and my car was serviced promptly and cleaned as well.

Service

Work completed in vehicle was excellent.Overall experience let down by the inability to get through to the sevice department when phoning for an update.

Service

I was very satisfied with the service I received

Service

Always helpful and efficient

Service

HJ Warrington I cannot fault, provided a courtesy car, kept us updated daily. Handled my complaint with the best customer service and I would recommend this dealership.

Service

They do what the say they are going to do while keeping you up to date with progress

Service

Customer care fantastic always very informative

Service

Had car for over a week and dis not offer courtesy car or pick up and drop off.

Service

Works very well.

Service

As per previous comments. There is also very limited car parking. The service staff were very helpful but the offer of a service package for 36,000 miles is a gimmick. My next service is not due until 39,000 miles

Service

Not easy to get booked in at a time that suits me.

Service

Warrington BMW dealt with my issue efficiently

Service

A car was provided while the work was carried out on my vehicle and again the staff made sure I was comfortable with the vehicle before I drove away.

Service

Very satisfied with the work carried out but again rather pricey.

Service

on my-way home from dealership the E,R,V warning, flashed up on the dash had to return to dealership to rectify the fault the vehicle was taken in for this is the second time i have had to take my vehicle back due to issues not been rectified

Service

I have been a customer of Halliwell Jones for 15 years,now on my 4th BMW,which is testament to itself.My experience is the cars are cost effective,proving to be reliable over 35,000miles per annum.

Service

although they did not fix the fault, they explained the tests they had completed and advised the part was on back order, the fault itself is very frustrating, Connected drive unit reset randomly

Service

A fantastic experience at Halliwell Jones, they cannot do enough to satisfy the customer in this BMW centre - excellent.

Service

Great service, kept informed at all stages.

Service

My car had some work carried out at Warrington and given back to me, During a journey to my customers in Hull which was a week after picking up my car from Warrington, the car had to be recovered and taken to BMW in Hull and major work carried out

Service

The fault was diagnosed and repaired quickly and a high car was provided while it was in the garage.

Service

Carried out service in 2 hours and called me when ready

Service

Car was done on time and cleaned inside and out. Great service

Service

Very relaxed and friendly, but efficient employees

Service

Easy to book car in, service personnel very friendly and helpful and car returned clean and polished

Service

Great customer service, and the video of the underside of the car and the tyre condition is very useful and informative

Service

very professional service, was well looked after

Service

Excellent service

Service

Very welcoming and friendly. Great levels of customer service

Service

Excellent service and advice from Matthew from our first discussion / meeting, which was faultless through to the car collection.

Service

I've been a customer of Halliwell Jones for years and after recently visiting other dealerships, it put into perspective, just how good the staff at Halliwell Jones are. Friendly, courteous and knowledgable. Highly recommended.

Service

Very good service, very helpfull sales team.

Sales

As previous. Car preperation and Hand over/delivery perfect.

Sales

Love the car

Sales

Nothing was too much for the staff.

Sales

Halliwell Jones seem to make the system of buying simple

Sales

Great exeprience. Was given a variety of options to find my perfect car.

Sales

Halliwell Jones handled my situation with the best possible customer service experience

Sales

Couldnt of asked anymore from craig from start to finish, he has kept us updated with the progress of our car and even when the car was here, he went out of his way to ensure we were happy with it.

Sales

MY car left the factory on 11/9/18, was never told when it reached the dealer, was unable to collect the car until 9/10/18, seems a long time and the fact that the avg mpg display since leaving the factory seems to have been disabled, I wonder why???

Sales

I had a test drive in the car I now have the vehicle really did all the talking as I was test driving, comfort. Power,style and choice of colour and interior

Sales

Because I was completely satisfied with the service I received from first walking through the door to picking up my new car.

Sales

No problems good service

Sales

James Morgan worked tirelessly and was very professional in his conduct

Sales

Good service and great speed

Sales

Would have been good to be offered a test drive to assist with decision, but otherwise no issues and trouble free purchase.

Sales

as said above- excellent customer service- notably Matthew Higgins

Sales

attentive to my needs.

Sales

Very knowledgeable salesman (Paul Clegg). Open clear product advice, couldn't have been more helful

Sales

I've ended up with the car that I wanted and I'm more than happy with the amount that I'll be paying for it. The features of the car (sat nav etc) were explained to me on the day that I collected the car and I had the opportunity to ask any questions

Sales

Excellent customer service and advice

Sales

Again, really happy with how simple and easy the process seemed to be. Matthew was really helpful and did everything he could to help

Sales

When buying another new car from BMW I did not anticipate having to deal with the old car myself. I have never experienced this from any other manufacturers. If I'm buying a new car I expect to drive the old one in and drive the new one away.

Sales

Mark Wilson - excellent customer service very approachable friendly and professional

Sales

Friendly relaxed approach by James.

Sales

Everything went smoothly. And the sales manage is very knowledgeable about the car.

Sales

The salesman -James Morgan- was excellent and a credit to BMW. He answered all of our concerns and helped us through the whole purchasing process. I honestly believe that I wouldn't have bought the car if not for James' support and professionalism

Sales

Again - Mel Rigby made the whole thing a breeze.

Sales

Very happy customer with the service and easy and hassle free process of buying a car from Halliwell Jones.

Sales

Great professional attitude. Dealership was a welcoming environment and staff were very easy to communicate with.

Sales

Love my New Car.

Sales

No high pressure sales, very relaxed environment

Sales

Staff that I dealt with were excellent

Sales

Excellent sales representative - James Kelly, and reception team

Sales

It was very professional and well mannered people with a very good service

Sales

James kept us in up to date with delivery details

Sales

From the first contact to actually collecting my car the staff were very helpful and pleasant. The salesperson who looked after us at Halliwell Jones Warrington was mr Carl Owen and he was really helpful and explained everything to us.

Sales

Took the time to understand my requirements, found the right model for me, offered me an excellent deal and delivered it quickly

Sales

slight issue with pick up date due to tracker being fitted, however this was unforeseeable and no real problem to me with the delay

Sales

Totally satisfied.

Sales

As as expected

Sales

I can not fault the whole experience, I have attempted to buy 2 cars from this dealership in the past and have failed for one reason or another, not this time though I will definitely be back next time around.

Sales

Quick easy process everything explained no hidden agenda.

Sales

It is a pleasure to visit with a good selection of vehicles to get up close & personal with. Allowing a potential purchaser to inspect, the finer details of these wonderful cars. Decorated with smart & well presented staff. Spotlessly clean.

Sales

Great staff and car was beautifully prepared before delivery.

Sales

Good service

Sales

Great service from the sales team but I was disappointed with my car condition on collection and I made a point of saying to the sales staff that my car should be the same level of finish as their cars in the showroom

Sales

James was extremely friendly and helpful. He explained everything in detail and it made the whole experience very pleasurable. He was also very kind and understanding with our son Adam who is autistic. Adam felt very relaxed and comfortable.