I could not park my car on arrival, also a large number of people waiting to book in their cars, I had requested the front tyres be looked at, they both needed replacing but the paperwork had been left on the side so no one contacted me!!!

Generally, the whole process of ordering and taking delivery of my car was simple and straightforward.

Some of the things i did not understand on the advisory yellow part of the service, no one explained it and the lady who i paid at the end wasn't sure either what it meant. something about the diff being damp? just better explanation please.

The service (check in / out) is slow and they tend to do what they want to do rather than what you ask them.

As above

I find it appalling practice to charge £399 for a service schedule that if I only drove the agreed mileage would mean I only qualify for one service that only covers a simple oil change and doesn't even cover the ad blue top up.

The video is a great idea

I had to pay for a part that was fixed under recall 8 months ago

See above

Good service from the garage and phone calls to say how things were going,

Car was in longer than I was told. Key was left in quick drop box for ten minutes before collected adding further delay. Was waiting arrived at 1250 and left at 0330 hrs for an oil change and half hearted wash.

Staff were very pleasent overall experience very good.

I had to pay towards the cost of a warranty repair whilst one of my other claims was rejected completely

Work completed on time.

The service is good but they need to improve there communication better and no managers especially from the service centre has called yet Or even talked to me. This is really disappointing. We expect a premium service and a premium solution as well.

Attentive, pleasant and well informed staff Efficient service

Achieved most of the objectives

I had a warning light saying my brake pads needing changing. This wasn't reset the last time they were changed (before I bought the car) and I had an MOT a week later and they said the car shouldn't have been released with this light still on

Did everything we asked and more

Polite and willing to explain how long the service would take, offering coffee etc if we wished wait for the work tone done.

I'd originally booked in to have my winter tyres fitted, note tyres not wheels (which I confirmed when booking over the phone). However upon collection of my wife's car they hadn't been fitted being told they do not fit used tyres, only do wheels..

Delighted and always have been with the servicing team.

Once the price was agreed as per the online quote, no issues at all other than car being kept overnight as a part had not been ordered for a SAFETY recall. David Fairclough in service is a real asset to you company.

Met expectations as to work done, timing and price.

Only less than five star due to parking access and the dropping of the taxi option. Very flexible over pickup

Parking at HJ Warrington is always difficult.

Dealer was very good

The service received was great, very helpful advisor.

Delay in delivery of new vehicle by some three weeks with no answer being given to Halliwell Jones to pass onto myself despite the very best efforts of the salesman from Halliwell Jones, Mr Craig Hudson who did his utmost to resolve the situation.

The service desk staff are excellent and the car is always returned by the service team at the time promised, fully valleted

Expectations, always a worry, we're exceeded. Liked the pre service /arrival check in.

Got the job done on time. Comfortable waiting area. Recognised by staff.

I was taken home by taxi at your expense, a hire car was provided and a received regular updates

I have been using HJ for all my servicing close on 10 years the service staff are friendly and knowledgeable I have never had a problem. The one thing I noticed the last time I went there was no newspapers or biscuits to go with my coffee.

Happy as usual

As above although the service guy (Alex was helpful as could be in the circumstances), all in all a terrible experience, I have lost all confidence in Warrington BMW

didnt fix problem

from enquiry to purchase i was given excellent no pressure advice and all my questions where answered in full

Everyone was very good

Had to take time out of my busy day to bring the vehicle to BMW. No collection service was offered.

The car was booked in, the work was carried out on time so I have no complaints.

The only problem I have with halliwell jones Warrington is trying to park apart from the parking issue no problem

Unable to complete safety recall service in the time specified. Having received a safety recall letter stating that approximately 2 hours would be required to complete the work, after 3 hours work had not yet begun.

Consistent

David on the Service booking desk is superb and is a credit to BMW I've been seen by David on numerous services over the years with all my cars and he's excellent!!

After getting a brand new car recovered and checked I was disappointed to see that the bonnet was smeared with dirt and that the car had not been cleaned after being checked. The manager sorted this out for me at the time which is great

Helpful staff

Initial mix up but quickly sorted.

The work was carried out without fuss and I was kept informed throughout the process.

I used the app / drop box, but was then told that this was not appropriate for a wait and go appointment.

Nothing to much trouble very pleasant manner

Treated well

Prompt, efficient and on time

No details on my car when I arrived was told it needed a first service which was £600 I told them I booked for an oil service and filter which I was quoted around £300. Then my details were found and it needed a second service from the records.

A relaxing experience

Mainly customer service/ communication issues. 1- They do not listen to what your concerns are. 2- No one answers the phone - I have not got 20 minutes to wait for services or a certain person to reply back ! 3- More expensive than Stratstone Bmw

Work carried out and face to face service was first class. However, it was very difficult to find a space to park my car prior to service.

Again, i haven't had chance to drive the vehicle apart from driving it home.

Check in experience very poor - no acknowledgement of customer queue and complete indifference shown

David Fairclough, Paul McClaine

The service was carried out and detailed explanation provided. The car was cleaned

Excellent facilities in drinks, WiFi and reading materials whilst waiting

Did what they said

Excellent communication throughout the whole purchase process.

James morgan was very good keeping me updated throughout my purchase and was very helpful.

This is the third car we've bought from the Warrington dealership and we have always received first class service.

As above Paul etc have been very customer focussed.

Everything was sorted for me.

James was really pleasant, kept in contact and kept us updated with the process throughout and made it all very easy and smooth.

From initial contact through to delivery the service has been fantastic.

The sales man Mr James Morgan was excellent. Kept me fully informed throughout.

I bought a BMW M4 the pickup & delivery wasn't what I'd expect from purchasing such a vehicle....

Totally satisfied

Great experience just took a little longer to get my new car but very understandable because it was a brand new car.