I could not park my car on arrival, also a large number of people waiting to book in their cars, I had requested the front tyres be looked at, they both needed replacing but the paperwork had been left on the side so no one contacted me!!!
Generally, the whole process of ordering and taking delivery of my car was simple and straightforward.
Some of the things i did not understand on the advisory yellow part of the service, no one explained it and the lady who i paid at the end wasn't sure either what it meant. something about the diff being damp? just better explanation please.
The service (check in / out) is slow and they tend to do what they want to do rather than what you ask them.
I find it appalling practice to charge £399 for a service schedule that if I only drove the agreed mileage would mean I only qualify for one service that only covers a simple oil change and doesn't even cover the ad blue top up.
The video is a great idea
I had to pay for a part that was fixed under recall 8 months ago
Good service from the garage and phone calls to say how things were going,
Car was in longer than I was told. Key was left in quick drop box for ten minutes before collected adding further delay. Was waiting arrived at 1250 and left at 0330 hrs for an oil change and half hearted wash.
Staff were very pleasent overall experience very good.
I had to pay towards the cost of a warranty repair whilst one of my other claims was rejected completely
The service is good but they need to improve there communication better and no managers especially from the service centre has called yet Or even talked to me. This is really disappointing. We expect a premium service and a premium solution as well.
Attentive, pleasant and well informed staff Efficient service
Achieved most of the objectives
I had a warning light saying my brake pads needing changing. This wasn't reset the last time they were changed (before I bought the car) and I had an MOT a week later and they said the car shouldn't have been released with this light still on
Did everything we asked and more
Polite and willing to explain how long the service would take, offering coffee etc if we wished wait for the work tone done.
I'd originally booked in to have my winter tyres fitted, note tyres not wheels (which I confirmed when booking over the phone). However upon collection of my wife's car they hadn't been fitted being told they do not fit used tyres, only do wheels..
Delighted and always have been with the servicing team.
Once the price was agreed as per the online quote, no issues at all other than car being kept overnight as a part had not been ordered for a SAFETY recall. David Fairclough in service is a real asset to you company.
Met expectations as to work done, timing and price.
Only less than five star due to parking access and the dropping of the taxi option. Very flexible over pickup
Parking at HJ Warrington is always difficult.
The service received was great, very helpful advisor.
Delay in delivery of new vehicle by some three weeks with no answer being given to Halliwell Jones to pass onto myself despite the very best efforts of the salesman from Halliwell Jones, Mr Craig Hudson who did his utmost to resolve the situation.
The service desk staff are excellent and the car is always returned by the service team at the time promised, fully valleted
Expectations, always a worry, we're exceeded. Liked the pre service /arrival check in.
Got the job done on time. Comfortable waiting area. Recognised by staff.
I was taken home by taxi at your expense, a hire car was provided and a received regular updates
I have been using HJ for all my servicing close on 10 years the service staff are friendly and knowledgeable I have never had a problem. The one thing I noticed the last time I went there was no newspapers or biscuits to go with my coffee.
As above although the service guy (Alex was helpful as could be in the circumstances), all in all a terrible experience, I have lost all confidence in Warrington BMW
from enquiry to purchase i was given excellent no pressure advice and all my questions where answered in full
Had to take time out of my busy day to bring the vehicle to BMW. No collection service was offered.
The car was booked in, the work was carried out on time so I have no complaints.
The only problem I have with halliwell jones Warrington is trying to park apart from the parking issue no problem
Unable to complete safety recall service in the time specified. Having received a safety recall letter stating that approximately 2 hours would be required to complete the work, after 3 hours work had not yet begun.
David on the Service booking desk is superb and is a credit to BMW I've been seen by David on numerous services over the years with all my cars and he's excellent!!
After getting a brand new car recovered and checked I was disappointed to see that the bonnet was smeared with dirt and that the car had not been cleaned after being checked. The manager sorted this out for me at the time which is great
Initial mix up but quickly sorted.
The work was carried out without fuss and I was kept informed throughout the process.
I used the app / drop box, but was then told that this was not appropriate for a wait and go appointment.
Nothing to much trouble very pleasant manner
Prompt, efficient and on time
No details on my car when I arrived was told it needed a first service which was £600 I told them I booked for an oil service and filter which I was quoted around £300. Then my details were found and it needed a second service from the records.
Mainly customer service/ communication issues. 1- They do not listen to what your concerns are. 2- No one answers the phone - I have not got 20 minutes to wait for services or a certain person to reply back ! 3- More expensive than Stratstone Bmw
Work carried out and face to face service was first class. However, it was very difficult to find a space to park my car prior to service.
Again, i haven't had chance to drive the vehicle apart from driving it home.
Check in experience very poor - no acknowledgement of customer queue and complete indifference shown
David Fairclough, Paul McClaine
The service was carried out and detailed explanation provided. The car was cleaned
Excellent facilities in drinks, WiFi and reading materials whilst waiting
Courteous efficient and convenient
Professional and efficient service
They checked the tyres but not the tyre pressures. I drove home to find the next morning that I needed to check tyre pressure.
I was informed I could have a 5 hour wait but the gentleman at service desk made a note I was waiting at garage and my car was ready after 2 hours valeted and washed
Chaotic system for dropping and picking the car. I had to stand in a queue for quite some time. Incomplete servicing as per the offered plan. All the discussion was about money and there was none about the car or issues with the car. Not expected!
As above, staff couldn't be more helpful and polite.
The staff on the service reception are particularly friendly and helpful. Always clear on what work needs to be done and not done. I have never had any concerns re the quality of the work performed - the videos showing status are great.
Lost a half point only due to pricing; £350 for oil/filter change felt expensive!
David Fairclough, Paul McClaine
David Fairclough dealt with my vehicle on this occasion . I found him to be a polite, professional and sympathetic member of the service department who provided me with excellent customer service and care .
Completely satisfied with the service
Had to wait 4 weeks for an available appointment - Halliwell Jones really need to improve their serving department as it is letting down the owning experience - maybe more capacity is needed due to demand, being open all day Saturday would be a start
VEHICLE READY FOR COLLECTION ON TIME AS STATED
Quick and efficient service every time.
Work carried out promptly at appointed time, car cleaned before handing back. Only criticism, found later, was computor set for wrong size wheels and tyres and so message showed pressures were incorrect.
You have removed vehicle pick up and delivery which is highly inconvenient. Car has a service pack butt my mother was given a bill for +£600. I live in Dubai so it was a shock and highly confusing for here before they finally cleared it up.
book in for mot @ 11am booked for waiting for car. car ready @ 1pm ( 2hr wait ) this is to long for mot.when booked in waiting
Not completely satisfied because I had to leave my car overnight because of a problem with a broken tool.
The repair was done with efficiency and I experienced an overall sense of care
Communication was excellent, really quick to book in and really professional service.
Very good service centre staff
Service completed as expected and details explained to me.
I was advised the service would take no more than two hours and planned my day around this. unfortunately the service took in excess of 4hrs to complete.
Very efficient service. I received a detailed video of my vehicle from the technician working on my car, to advise me that everything was fine ! Which was a great touch. The car was washed & vacuumed upon return & completed at the time I needed.
Issues not dealt with promptly Several people dealing with issue, not delegated to one person Continually chasing for answers, nobody phones back Told to contact BMW myself with regards to issue
Every thing went smoothly, although this last service was only an oil change
Staff always make you feel valued , and have a pleasant and professional approach
Sat Nav software update cancelled stored Bluetooth connections. Had to revisit centre to have connections reconnected.
As above, the process was easy and everyone was very helpful. The service experience was great. The only area to be improved is the loan car condition. The car was very dirty and had no fuel in. Just something that could be improved on.
Excellent communication throughout the whole purchase process.
James morgan was very good keeping me updated throughout my purchase and was very helpful.
This is the third car we've bought from the Warrington dealership and we have always received first class service.
As above Paul etc have been very customer focussed.
Everything was sorted for me.
James was really pleasant, kept in contact and kept us updated with the process throughout and made it all very easy and smooth.
From initial contact through to delivery the service has been fantastic.
The sales man Mr James Morgan was excellent. Kept me fully informed throughout.
I bought a BMW M4 the pickup & delivery wasn't what I'd expect from purchasing such a vehicle....
Great experience just took a little longer to get my new car but very understandable because it was a brand new car.
Excellent facilities- tea, coffee, toilets etc. Very friendly staff, was never kept waiting long for appointments.
Paul identified a deal that would be beneficial to us & guided us through the process
From dealing with my initial enquiry, through the sales process, financing, and delivery of the vehicle has all been handled professionally and with a smile
Carl the salesperson was helpful and friendly. Gave a good handover of the car and said to contact him if any queries arise.
Extremely courteous and helpful sales person; very thorough handover - answered all questions
personally I don't like giving 100% scores, but the experience was very good all round. No pressure, I was able to take things at my own pace. Very good car knowledge from customer service personnel
Only interested in the sale. Couldn't get thru hand over quick enough, added on protect X without permission then forgot to give go home pack on hand over, blamed valeters for not putting it in.
Carl Owens is a good sales person and easy to deal with
Second time dealing with Melanie Gill at Halliwell Jones Warrington.She was again helpful knowledgeable and kept me fully informed.
Halliwell Jones
Warrington
