Loading...

ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Just did everything no quibble and I even waited for the car but nice space to do so a great coffe tea n biccies

Service

I could have done with a courtesy car but couldn't get one without about a month notice!

Service

My car had a fault on it and the category in question was passed as working

Service

I received exceptional service throughout my experience with Halliwell Jones. All staff members conduct themselves in a professional manner and are extremely knowledgeable and were able to answer any query I had and explain it on a universal level.

Service

Smooth service

Service

Car collected and returned by HJ for 36k service from my work location. Car valeted and returned on time with full invoice and outline of service provided

Service

I initially booked the service appointment day online only to get a call to advise me the date was not available. I had an issue with with the car on that date, called BMW assist, they took the car to the garage and the car was also serviced that day

Service

Again, bad communication but it's good service when you're there.

Service

good but lack of loan cars ********************

Service

The car valeting was not very good

Service

Only problem is after I got my car back my idrive now keeps freezing so I need to book in for another service for the day

Service

This one wasn't too bad but previous two were less than ideal, even with this one I've had a couple of things that would have preferred to have been done better.

Service

As always they offer a world class service and couldn't be more welcoming

Service

Brilliant helpful staff. Unfortunately had to wait in garage so decided not to get valet so I wasn't there the full day

Service

Great customer experience.

Service

Same as above twice this has happened now I need to ring a month in advance to book my car in not great customer service

Service

There was a 'boot' mark on the inside of the drivers door; which is how the technician must have opened it from the inside, whilst inside the car. I suspect that door must have been partially open and he used his boot to fully open the door.

Service

there was nothing to be satisfied about with regards to my last visit, sorry!

Service

The work carried out was to an excellent standard and the staff polite and courteous.

Service

Service completed on time and results explaìned

Service

Staff are always helpful and knowledgeable when you attend the garage or call on the phone. Only negative is the amount of time taken to book a car in can take 20/30 mins. Must be a better system

Service

friendly staff and informative

Service

As already stated above

Service

I had to wait a long time for pick up and drop off despite booking a time. Also the price quoted on the website was less than the actual.

Service

Documentation identified work completed,after a motorway drive of 150 miles I noticed that the exhaust pipe was black which suggests the car is running rich, I also noticed that even though I was driving in economy mode it only achieved a poor 40mpg.

Service

Alex was outstanding from start to finish with the process and communication

Service

Unhappy as still waiting on a call back.

Service

Efficient & friendly

Service

£400 for 6 liters of oil and 2 filters having waited 3 ish weeks for an appointment. Not exactly great value.

Service

Had winter wheels taken off, a service and bought 4 new summer tyres, but I felt valet was lacking with unwashed wheels !!! and the boot hadn't been vacuumed. Bearing in mind the wheels / new tyres were central to the visit I expected clean wheels.

Service

Very good mechanics they got taxi for me while doing service

Service

Lots of staff seem to be walking around doing very little. Why do they have to go into another room to print off paper work why can't this be pre printed. Due to how long it takes to drop a car off for service both me and my husband late to work

Service

High standardn of workmanship

Service

Made to stand in a undignified lien when dropping of the car for service whilst your sales staff were obviously having there morning jolly meeting peering through the windows? If I was it was my shop those staff would of been out offering coffee at l

Service

Very professional and courteous. Great job done.

Service

The guy I dealt with was very good

Service

All work completely quickly and efficiently with no issues.

Service

We have always enjoyed our visits

Service

They collected and delivered my car, which saved about 2 hours of my time

Service

efficiently addressed any issues

Service

As above, courteous, friendly service an all carried out on time.

Service

One of the issues raised was that a wheel needed a refurb which I was aware of and that the body shop would be in touch. Received no call so rang - wheel had not been reviewed. Sent an email with photo - still no contact.

Service

the sales team when buying the car was good, but when it's had issues and gone back in, they have had to keep the car for longer than they said. also i had to ring them for updates.

Service

I took my car in for a service and my car was serviced in an efficient time scale

Service

waited told 2 hours took 2 hours

Service

I have been with the Company for years with Minis and BMW's, and am very satisfied with their Service, including a Recall on my X1 some years ago, though it was the Daily Mail which told me about the problem.

Service

The appointment was quick and although I needed a new tyre I wasn't pushed into having it done on the day.

Service

Car booked in for a Wednesday for mot. I dropped car off on Tuesday so they could start work earlyas I needed the car in the afternoon Contacted HJ at lunch. No mot done as they had forgot to do it.

Service

The staff in the service department are very efficient and polite as allways. Unfortunately the "included valeting" didn't extend to the boot area :(

Service

Good service with the pick up and drop off from home, the driver was on time and courteous. The communication about issues arising during the service was non-existent.

Service

Staff kept me up to date at all times

Service

See above , good collection service but less control of service results.

Service

Disappointed with the service and final customer experience once HJ had my money

Service

Friendly, helpful and efficient service

Service

This serviced was fine, I am however still unhappy with previous service.

Service

Good communication from Dave Fairclough. Frustrated by checking in system at Warrington. Annoyed that a battery had not been replaced during the replacement process and a new warning message on the car when I picked it up.

Service

The check in took over 45 minutes, when all the details were already on the system. The service assistant had to ask me how much I had been quoted for the job . 89 Characters is not enough for me to expand on the poor level of service I experienced

Service

Halliwell Jones provides a highly prompt and efficient service.

Service

Helpful and respectful of situation

Service

Slightly disappointed vibration I have experienced (and reported) when driving my vehicle was not felt on test drive peeformed by garage. However, agreed to go out with a driver when I bring car in for follow-up service to rectify minor warranty fix.

Service

Apart from the last hour, it was all very efficient.

Service

Lack of courtesy cars and incompetent service around break fluid change. Could have caused fatal accident with break fluid leak and dangerously low fluid levels in reservoir.

Service

Dave extremely helpful, as usual - five stars. Phone answering is apparently terrible regularly when ringing the serving department. Also male staff member who gave vehicle back was misable.

Service

As explained I was disappointed with the late completion of the service. When I booked the service I said I needed my car back before 3pm and was told this would be OK.

Service

For various reasons we needed to drop the car off early the next day and couldn't collect it until after the weekend. This was all accommodated by the Halliwell Jones service reception without fuss.

Service

Polite and friendly

Service

Good staff service

Service

Very pleased overall. Just slightly let down with the issue that they did not know that I had paid in advance for the service pack and this delayed things somewhat.

Service

Kept me informed about were the service was upto and what they were doing.

Service

Service contacted me when the car was ready, work was carried out to my satisfaction

Service

Service rep went to get courtesy car. But did not meet up with me where they said. Wanted to charge for courtesy car, although the only reason I was there was they messed up in the first place. When asked to check the tracking, they did do it

Service

all work done on time

Service

Quick

Service

No courtesy car available and no local taxi service in place-this was previously readily available and included in the service- so the whole experience was unpleasant and I will get it serviced elsewhere going forward.

Service

I experienced very good communication from the staff, they kept me upto date with everything and my vehicle seems to running great at the first impressions of driving.

Service

My car was kept in the garage for a number of days without me being kept up to date with what was going on. It was only when I phoned for an update that I was actually told that my car was ready fo collection.

Service

When I booked my car in for service I asked for drivers rear tyre to be changed due to a slow puncture. The day I left my car for the service , the day I again mentioned it , not been done and was promised they would get one as yet only 14 days waite

Service

Same as above, my service cost was reimbursed however only after BMW took a further £328 instead of refunding me!!!

Service

the vehicle was booked in and wasn't looked at from 08.30 - 16.30

Service

Friendly, knowledgable staff, speed of service, quality of workmanship

Service

All staff are very helpful and friendly, making my visit a very nice experience.

Service

Kept informed throughout the process

Service

The service provided in the Warrington Branch has been exceptional to date

Service

Friendly service, completed on time with car cleaned.

Service

After making a booking to have an electronic head failure fixed I was told that it could take up to five hours to diagnose. No lift home or courtesy car was offered. I was in effect told to walk the streets of Warrington for five hours!

Service

Everything was carried out as required and promised

Service

Vague staff giving incorrect information with little regard for the customer.

Service

Professional service team who keep you informed . Organised a repair along with a service and end of guarantee check.

Service

David was friendly and efficient

Service

A good service for me is about feeling well-received, valued and respected as a customer and importantly being satisfied with work carried out on your vehicle - A friendly yet professional attitude is important for me and I received both.

Service

Reported a rattle on cold start, technician came on a test drive. The noise was explained to be the gate on turbo. Not something I expect from BMW, this has left me feeling anxious about the car and feel like I'm waiting for a technical failure.

Service

The contact and updates where good but the on site service was awful.

Service

Lack of courtesy car without booking well in advance and withdrawal of local taxi service

Service

Two small points: Tried to re-phone our first Sales Executive and his recorded message indicated that he'd call back - OK, but he was on a four-day break! Our second Sales Executive promised to call back later in the afternoon but never did!

Service

Much better experience in comparison to Liverpool and Bournemouth

Service

Thorough service, like the paperwork and link to your cars healthcheck & had my car complete before the time I had requested.

Service

My first service on my 2 series coupe was cheaper than the quote I received previously.

Service

The service received is professional however the last two times I got my car serviced, my experience was underwhelming. At both occasions BMW forgot to order one of the parts required for service and I had to get it serviced on another day.

Service

Perfect experience

Service

Had someone called to say it would take all day for the work to be carried out I could have arranged another day. I've been driving BMW for the past 30 years and have never had this bad service before.

Service

I refer you to my previous answer.

Service

Can't fault the service. Friendly, professional and quick.

Service

Good.

Service

The cost is at the high end

Service

Waited at the dealership from 9:00 until 15:15 whilst the first service was completed and a warranty issue (creak to the inner B pillar) was addressed

Service

Hard to get through to speak to anyone and was given incorrect information

Service

Staff there were very accommodating in helping us find our perfect car and followed up to ensure everything was going well after we had received the car. Overall very happy with Craig at Halliwell Jones in Warrington

Sales

Car came through quicker than anticipated.

Sales

So many features on my new car that need more explanation to maximise their benefits.

Sales

Punctual explained everything clearly

Sales

Overall a very pleasant experience

Sales

Very good. James took the time to sit in the car with me for a good while to show me the new features compared to my older 1 series.

Sales

I was treated in a friendly professional manner and all my questions were answered.

Sales

Always kept in touch to give me updates on the delivery of my car and always looked after myself and my partner with any problems we had.

Sales

I had a thorough handover of my car by Carl

Sales

Really good service, nice collection experience

Sales

Matthew took the time to fully explain the features and benefits of the vehicle and answered any questions I had.

Sales

Very friendly & helpful sales team.

Sales

I was kept fully informed as my order progressed.

Sales

James Kelly was more than helpful and made my experience of buying my first BMW a memory to look back forever.

Sales

All very good with the only downside to the experience was on collection the security code to the satnav had not been set up. This I would expect to be a fundamental item on checklist prior to handover that the workshop hadn't completed.

Sales

Smooth clean handover was only there for 40 minutes. All paperwork was sorted and keys where in my hand within the hour.

Sales

They bend over backwards to help

Sales

Great customer service, friendly staff and overall a pleasant experience.

Sales

Very good and knowledgeable. During conversations might be worth remembering that customer may not be conversant with all the acronyms / terms used

Sales

I would have said completely but the delivery of the car to the dealer was 5 days late. Not the dealer's fault

Sales

James Morgan sold us the car. Very efficient, knew the product and helped us through the sale.

Sales

The attention was excellent

Sales

car ready on time and excellently presented

Sales

The car arrived on time and looked special when l collected it 10 days ago.I am a private motorist and like having a new car.

Sales

Excellent sales person.l went into the showroom with an open mind and came out buying a new car.

Sales

Very satisfied, nice touch having car in specific handover bay on collection. Salesperson answered all my questions & went over all controls again to ensure full understanding before we drove away.

Sales

Good service from THE SALES PERSON

Sales

Matt Higgins made the experience was very easy and it was a pleasure dealing with him again

Sales

The staff were helpful

Sales

The sales team and in particular Craig Hudson, who dealt with me, made the whole process incredibly easy, stress free and uncomplicated. Nothing was too much trouble and he provided me with a first class service.

Sales

Great service from Matthew and Halliwell Jones

Sales

For the reasons described above, plus James went above & beyond to arrange an extended test-drive even after we had committed to purchase our new car, which ultimately led to us being double-sure that we had made the right choice.

Sales

James was fantastic and had no issues.

Sales

Everything has been so easy from start to finish. From James Morgan my salesman finding me the right spec i wanted and having it ready to collect on the 1st of march new 19 reg.