No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Always pleased with Warrington branch
customer courtesy car ready and waiting with no issues for us to deal with.
No complaints possible
Easy check in, clear costs explained in advance and always a pleasure to deal with. I have been using HJ Warrington for 18 years and travel out of my to do so and this will continue.
As question one staff have always been plesant and helpful
Very good service
Staff v helpful
No problems at all, and fitted me in at short notice
Like the automated system with easy key drop off
Staff friendly, approachable and knowledgeable.
As above, very happy overall. Price was quite high but not unexpected for a premium brand and service.
Very prompt and efficient
Couldn't do enough for me
Polite and helpful
Job completed first visit.
They would not give up till they found the problem with the electric
Problem solved and helpful interaction with staff
The service delivered was exactly what was requested and the staff were very helpful and informative.
In and out on a day fantastic
Matt gave me a range of options for a new vehicle and kept me up to date during the process.
Nothing is too much trouble
Check in organised well, minimum time needed on site. Friendly staff, car washed after MOT.
Great service and kept informed
No problems at all
Excellent service, Hannah Russel was the lady who dealt with my car and was very helpful
Hard to fault!
Great service from start to finish
Big thanks to Paul for his help,
I took the car in for a MOT. I was informed that the rear brake pads wouldn't last much longer. So I left the car overnight for the pads to be ordered and fitted. Saved me from inconvenience later.
Customer agents always helpful in particular Paul on my last visit.
Efficient professional, warranty fix with minimal contact due to Covid. Done in the stated time frame also carried out recall work while they had the car.
Happy with the service. But having a black Car improvements to the cleaning needs to be addressed (water marks).
Everything was clear re car drop off
Efficient and customer focused.
The Customer Service always give sound honest advice , in particular Dave Fairclough who is very friendly and competent taking the time to explain any issues that arise.
Paul McLaine always goes the extra mile to help out
Quick , convenient and numerous phone calls to confirm MOT. Also BMW hire car very good.
Just great service, staff very good, clear communications
Communication from all staff was excellent
Very polite customer service and handeled the issue straight away
They did what they said they would do.
I was given advanced instruction re the self service check in/out which I found super simple to folow. I was kept informed and updated throughout the day. Never once did I feel anxious or concerned about anything at all. The service was fabulous.
I have always had first rate customer service from the entire service team. They have without exception been helpful, friendly and professional. Paul Lancelott went above and beyond on this occasion and has ensured my loyalty.
Efficient and friendly service
Pleased with the overall service
Professional service in difficult times
This was my first BMW experience, the experience was so good I've recommend family and friends.
Easy vehicle drop off. Service completed on schedule.
Again really good communication from them which I have not had anywhere else
Always provide good service and advice, particularly Dave in the Service dept.
Service was very efficient
Service was done and communicated.
Was a recall, would have preferred not to have had to be recalled!
Engineer fixed things I didn't know were faulty as part of health checks and covered by warranty
Work completed and great communication.
Easy to book in
Helpful friendly staff.
prompt attention to the issue, excellent communications and instant access to a loan vehicle whilst the part was shipped from Germany
Kept informed of all aspects of the service and the video is a nice touch
Al on time and seamless process to manage handover and collection of keys
Car was efficiently dealt with and returned ahead of schedule, which fitted in with my requirements.
Date I wanted was available, time to suit me and all was carried out in a very efficient manner.
Every step of the job to be undertaken was explained and completed as discussed
Same as above.
Extremely happy with quality of service from booking in my car, to dropping my car off and right the way through to collection. Top class customer satisfaction
Good service - very efficient in the current circumstances.
Staff very friendly and helpful
Good service and efficient
Service is fantastic
Service completed very satisfactorily.
Good feedback given on the service health check and good communication throughout
Wonderful helpful staff who go that extra mile, and are ever so nice, and friendly!
Brilliant yet again. Working during the pandemic- they have certainly shown how to do it in terms of process and cleanliness. Well done!
I was able to take my car into the garage in a very Covid safe way and the staff were friendly and helpful and kept me very well informed about progress
All went to plam
Every aspect of the customer service level is exceptional. I particularly liked the initial call asking me if would like a service because they could see from the telematics that it was due, without this prompt I may have gone else where.
Such good service and communication
Exceeded expectations on timing and work done.
They did what they had to do and sorted the problem.
James Morgan was very good
Couldn't ask any more from the Halliwell Jones team at Warrington. Quick, efficient, helpful.. thanks once again!
Again I can't thank Danielle enough if I could sing her praises from the roof tops I would.
Always keeping intouch and advising when service is due and if any issues arise by the use of fantastic technology.
The day before my service was due I needed help with removing one of my wheels for a new tyre fitting and the lady on reception just took care of everything within 15mins even though I was not booked in!
David was great and kept us informed
STRAIGHT FORWARD BOOKING IN AND COLLECTION OF VEHICLE
One can relax on arriving at their premises as you hand over your car key, knowing that the staff are polite ask if there are any areas of the car are causing concern before asking if you wish to stay or call back while work is carried out.
Very professional, great customer experience
Much better service this time
Very friendly staff who are happy to help.
No issues. Did what they said they would do, when they said they would. COVID guidelines adhered to through the purchase process.
Whilst I understand the need for the self check in at this time, it is too impersonable and I hope that it will be temporary or if permanent at least be optional.
Expertly handled by Carl Owens
very professional and safe
Faultless service on this occasion.
I feel confident when we visit Halliwell Jones that we will receive excellent service. The staff make sure you are completely happy with the work that's been done. You know you can trust them
As above - the service at Warrington was excellent all round and Paul to whom I spoke before and after the service was extremely helpful and efficient. The Covid-safe arrangements worked perfectly and were very reassuring.
Simple check in , process as previously outlined , no issues
My concerns were dealt with very professionally. I needed to stay back and collect my car and staff made sure the problem was dealt with very quickly.
No problems once booked in
You did what was necessary.
Never used HJ before as I live near Williams but it was a very good experience.
Excellent communications. High standard of work and customer care. Exceptional C19 facilities.
Same as above
The service was satisfactory but car was not cleaned as per schedule
Car serviced as per guidelines. No issues.
Efficient process from start to finish. Covid safe and good communication.
Excellent service from start to finish
Overall good. No avaialble waiting area due to COVID restrictions
Easy drop off and collect for service on vehicle with good communication
All went according to what was arranged
Great service as always
Staff were very polite and helpful, all work done in a good and timely manner.
Good service apart from not having a rear wiper blade in stock for my 135??
Delivered the service as promised
Always helpfull friendly staff
Everything explained about the car smartly given covid restrictions. Never feel rushed by Carl and feels like you receive a premium service
The sales representative, Elizabeth Worthington, was excellent. Elizabeth was knowledgable, proactive, efficient and very pleasant to deal with. Nothing was too much trouble and everything went to plan.
Very help full staff although I had no issues and was kept up to date threw out
Informed every step of the way in these challenging times by James. Very professional.
Matt was helpful, gave me a range of options for a new vehicle and kept me up to date through the process
Excellent service by reception and James. Friendly, helpful service every time
Handover was great.
The staff were great and always returned my calls when I had further questions once I left the showroom
Efficiency of the order process
The centre operated a click and collect system and ensured they kept within government guidelines if COVID was not present I'm sure that the hand over would have been much better. The car is a motobility vehicle and it was not possible to sit down.
Obviously not the full handover experience, but was as good as could have been expected given the rules in place
Matthew is simply the best salesperson I've ever dealt with
Staff very knowledgeable answered all questions asked, polite with good customer service, all safety given in current situation (covid )
Everything went smoothly
Good handover in spite of Covid requirements. Happy with the quality and timeliness of the handover itself.
Complete satisfaction from the dealer with a most knowledgeable salesman in James Morgan
James Morgan was excellent
Given the covid situation the normal experience was not possible but the main thing was I was explained everything and felt safe during collection.
An overall fantastic experience, from being warmly greeted by a member of staff on reception, to being helped by Elizabeth on my choice of car.