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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent facilities in drinks, WiFi and reading materials whilst waiting

Service

Did what they said

Service

Very well looked after.

Service

Professional and efficient service

Service

They checked the tyres but not the tyre pressures. I drove home to find the next morning that I needed to check tyre pressure.

Service

All good

Service

Courteous efficient and convenient

Service

Good staff

Service

I was informed I could have a 5 hour wait but the gentleman at service desk made a note I was waiting at garage and my car was ready after 2 hours valeted and washed

Service

As above, staff couldn't be more helpful and polite.

Service

Chaotic system for dropping and picking the car. I had to stand in a queue for quite some time. Incomplete servicing as per the offered plan. All the discussion was about money and there was none about the car or issues with the car. Not expected!

Service

The staff on the service reception are particularly friendly and helpful. Always clear on what work needs to be done and not done. I have never had any concerns re the quality of the work performed - the videos showing status are great.

Service

Lost a half point only due to pricing; £350 for oil/filter change felt expensive!

Service

David Fairclough, Paul McClaine

Service

David Fairclough dealt with my vehicle on this occasion . I found him to be a polite, professional and sympathetic member of the service department who provided me with excellent customer service and care .

Service

Completely satisfied with the service

Service

It all went well.

Service

Had to wait 4 weeks for an available appointment - Halliwell Jones really need to improve their serving department as it is letting down the owning experience - maybe more capacity is needed due to demand, being open all day Saturday would be a start

Service

Quick and efficient service every time.

Service

VEHICLE READY FOR COLLECTION ON TIME AS STATED

Service

Work carried out promptly at appointed time, car cleaned before handing back. Only criticism, found later, was computor set for wrong size wheels and tyres and so message showed pressures were incorrect.

Service

Friendly and effective

Service

You have removed vehicle pick up and delivery which is highly inconvenient. Car has a service pack butt my mother was given a bill for +£600. I live in Dubai so it was a shock and highly confusing for here before they finally cleared it up.

Service

book in for mot @ 11am booked for waiting for car. car ready @ 1pm ( 2hr wait ) this is to long for mot.when booked in waiting

Service

Not completely satisfied because I had to leave my car overnight because of a problem with a broken tool.

Service

The repair was done with efficiency and I experienced an overall sense of care

Service

Refer to my first answer

Service

Communication was excellent, really quick to book in and really professional service.

Service

As above

Service

Very good service centre staff

Service

Service completed as expected and details explained to me.

Service

I was advised the service would take no more than two hours and planned my day around this. unfortunately the service took in excess of 4hrs to complete.

Service

Very efficient service. I received a detailed video of my vehicle from the technician working on my car, to advise me that everything was fine ! Which was a great touch. The car was washed & vacuumed upon return & completed at the time I needed.

Service

Issues not dealt with promptly Several people dealing with issue, not delegated to one person Continually chasing for answers, nobody phones back Told to contact BMW myself with regards to issue

Service

Staff always make you feel valued , and have a pleasant and professional approach

Service

Every thing went smoothly, although this last service was only an oil change

Service

Sat Nav software update cancelled stored Bluetooth connections. Had to revisit centre to have connections reconnected.

Service

As above, the process was easy and everyone was very helpful. The service experience was great. The only area to be improved is the loan car condition. The car was very dirty and had no fuel in. Just something that could be improved on.

Service

Service straightforward, quick, on time. Pleasant staff

Service

As before professional and frienndly

Service

As I have stated the collection system is not working for the customers at all . Maximum number of customer told to arrive all at once with one or two staff to attend to those customers is not a well thought out strategy and is unprofessional

Service

The service guy (well groomed and oiled beard) was outstanding, but I'm disappointed my car wasn't repaired correctly though.

Service

Bought 3 BMW from Halliwell Jones over the years

Service

Friendly service very efficient

Service

Everything was good. But if I had to pick .... the interior of the car could have been cleaned better. I waited about 2 hours for the car which was ok....but it would have been nice if there were some biscuits on offer....

Service

Service personnel were very good

Service

Wouldn't go anywhere else for another car

Service

Parking not great and a large queue to both drop off and pick up the car

Service

Has 1st mot and end of warranty check very happy with the booking in process and communication whilst my car was there

Service

Completely Excellent customers service.

Service

Everything went to plan.

Service

Staff excellent good overall service

Service

I asked for my service indicator to be reset and this was not done

Service

Brilliant work

Service

In and out quite fast as i had to be somewhere else

Service

I feel like support is lacking after you buy your car and performance relating to these recent faults was poor

Service

Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!

Service

Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.

Service

Always slick and professional

Service

Great service, self check in makes it all very easy.

Service

It's good to get the video and see what's happening.

Service

Job done well.

Service

Efficient service with attentive staff

Service

It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.

Service

Again. First class customer care

Service

Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome

Service

Staff very helpful

Service

Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle

Service

Kept informed of progress and given clear options for additional wirk

Service

It was a good experience, but the service agent wasn't quite able to explain what had been done.

Service

All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.

Service

My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.

Service

They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.

Service

The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.

Service

Was completed in a day and my car was returned.

Service

Great experience

Service

Carried out work quickly whilst I waited

Service

Never had any issues with staff ;always polite and professional.

Service

car had issues , told they cannot help and noises are not included in warranty

Service

Everything has been done exactly as stated. Brilliantly efficient

Service

Everything was nice and simple

Service

BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.

Service

Very professional, with good feedback

Service

Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).

Service

Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.

Service

Would have been 5 stars if the queuing in the morning had been better managed.

Service

Car passed mot & given clean bill of health with aid of video.

Service

Great experience just took a little longer to get my new car but very understandable because it was a brand new car.

Sales

From dealing with my initial enquiry, through the sales process, financing, and delivery of the vehicle has all been handled professionally and with a smile

Sales

Paul identified a deal that would be beneficial to us & guided us through the process

Sales

Excellent facilities- tea, coffee, toilets etc. Very friendly staff, was never kept waiting long for appointments.

Sales

Carl the salesperson was helpful and friendly. Gave a good handover of the car and said to contact him if any queries arise.

Sales

Extremely courteous and helpful sales person; very thorough handover - answered all questions

Sales

personally I don't like giving 100% scores, but the experience was very good all round. No pressure, I was able to take things at my own pace. Very good car knowledge from customer service personnel

Sales

Only interested in the sale. Couldn't get thru hand over quick enough, added on protect X without permission then forgot to give go home pack on hand over, blamed valeters for not putting it in.

Sales

Second time dealing with Melanie Gill at Halliwell Jones Warrington.She was again helpful knowledgeable and kept me fully informed.

Sales

Carl Owens is a good sales person and easy to deal with

Sales

Sales rep, Mel, was excellent with assistance and advice when required and always with your individual interests a consideration.

Sales

kept me informed throughout and got me the best deal possible

Sales

Halliwell Jones in Warrington we're friendly and helpful, great staff. Craig was very professional, informative and helpful

Sales

Excellent

Sales

Excellent customer service

Sales

Relaxed atmosphere.

Sales

Purchase and delivery went smoothly and efficiently, it was the new car itself which was a problem.

Sales

Brilliant experience no problems at all

Sales

it was a very good experience from start to finish always kept updated on the progress of delivery dates

Sales

Informed regularly of progress of transaction by salesman

Sales

very happy with Carl at bmw but no with the cash side

Sales

Only grumble was that i felt when i picked my car up it wasn't as clean as it could have been; there were unpolished sections of the car and the interior still had a covering that i had to polish out

Sales

I am a regular customer with Carl at Warrington BMW and his knowledge, professionalism and customer service skills are absolutely superb. He always points us in the right direction and is available for any after care required.

Sales

Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.

Sales

Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.

Sales

Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!

Sales

Craig, the chap in Warrington, was extremely knowledgeable and most competent.

Sales

All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.

Sales

All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.

Sales

As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times

Sales

Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW

Sales

The dealership (Halliwell Jones in Warrington) is first class and Anthony, who dealt with the sale, was excellent.

Sales

I was able to deal with the same sales executive that sold me my previous X1 and I appreciated the continuity of the service. The relationship with the sales executive was professional and the deal was established through a good natured negotiation.

Sales

Whilst buying the new car was a great experience, I am disheartened and sad that I had to change my car at 4 years (end of lease), although it is in excellent condition and with no problems, due to a drop in its value and the 'depreciation'.

Sales

Returning customer, always a good experience