the manager went over and above for us when we had a problem

Efficient and staff available to help if required.

Super service and communication.

Only in for MOT but video check carried out. Peace of mind before MOT

It was a recall item and everything went as planned, booked and delivered.

Always receive a consistent high level of service which is why I continue to use HJ.

Looked after very well by service advisor (Paul Lancelott)

Brilliant kept me informed of what was happening through my wait for my car

The car's fault was rectified promptly and we were informed well in advance what the fault was and when we could get the car back.

Very professional service

I have been with HJ Warrington for 5 years now and have received good service from them.

Very satisfied.

Always efficient and courteous.

The whole booking in and service process was straight forward and trouble free.

Kept up to date at all time as it was a warranty job on rear indicator lights fault

staff (female) was excellent in arranging work and completing it promptly

Just great care of the customer and first class service

Love the video showing the inspection Service package offered perfect

Staff very helpful and straight forward

Work carried out in a timely manner.

Excellent communication and professional staff.

Quick and Efficient . Friendly staff

Given a time slot when booked the sevice and was completed within the time stated.

First class service. Car collected, repaired and returned within 48 hours

Good service from start to finish. Staff helpful. Clear communications & everything ran to expected time.

Price of MOT was good happy with service.

Everything that needed to be sorted , was. Thank you.

Any mechanical issues have been resolved and the customer service I've received from the staff has been fantastic. Couldn't be easier!

Superb job!

Service personnel very accommodating.

Pleased with the way it was done quickly

Happy with how I was felt with and quick

Service was done efficiently while I waited.

well planned and organised event

Efficient service

Great customer service from David, always feel well cared for when he deals with me.

They kept me informed on each part of the service and had the car ready when they said they would

always very good

Service expertly done

Superlative customer care.

Car returned while within the time scale given and it was also washed, which was a bonus

Everything went smoothly

Looked after 100%

Someone made a mistake, but this was acknowledged and the subsequent handling of my complaint was excellent.

"HANNAH" CUSTOMER SERVICE assistant excellent in her care and attention - full marks.

Very approachable, great showroom and excellent service.

Completed earlier than anticipated and contact to advise was excellent

Even though we are going through this Covid 19. The professionalism shown by your staff is second to non The service i received was first class

HJ arranged for the BMW to be collected from home and delivered : (I'm a wheelchair user) They certainly 'went the extra mile'. I know I could have got the MOT done for less elsewhere, but their service was absolutely impeccable.

Faultless communication

improvement possible but very happy overall

As above. Full explanation and carried out efficiently.

When we got home and started the car the service lights were on saying it needs a service 130 miles ago. We have been on holiday now it says 930 miles ago. The car was not washed when got it back if it was not going to be we should have been told.

As above

The salesman 'Anthony' was extremely professional, helpful and patient as my father has dementia who we got the mobility vechicle for! He is an asset to BMW Warrington and a true example! Deserves a big well done! A fantastic, credible young man xx

Delivered when it was supposed to be and quite an easy and painless process.

Dealt with Paul Clegg for the last 6 /7 years. He makes everything straight forward, excellent service.

Everything has been explained to me in depth and I knew where the car was up to every step of the way.

From start to finish everything was great.

Everything was very professional from start to finish with no pressure and an understanding of current worldly pressures.

very well done in this strange times

Matthew was excellent, friendly but professional. Knew his facts, a great salesman

The communication while I was waiting for my new car to be built and delivered was very good. I had regular updates by email direct from BMW and these were always followed up with a phone call from Paul in the dealership.

From start to finish it was very easy

Kept informed of the whole process and communication was great.

Excellent communication from Paul Clegg

James Morgan made the whold process startight forward.

Purchase was easy and I was kept up to date throughout with the delivery date. Car was ready to collect after only two weeks.

It was a seamless process

Matthew Turner, the sakes representative was professional, attentive and respectful made the experience very enjoyable. He kept in regular contact over email and phone to make sure that I was kept informed of when my cat would be ready to collect.

A great dealership with excellent staff.

As above, very simple and stress free.

Considering what's going on at the minute with the pandemic it was such an easy and quick process! Everything done and ready to go

Kept in touch regularly with updates and information

The sales team were very cordial and explained all aspects of the sale very clearly.

Everything that needed to be put in place was completed in writing well in advance. I was welcomed personally. A specialist member of the team dealt with each item covering sales contract, performance of the vehicle and optional additional insurance.

Despite all the problems everything went well and was explained fully so that I was never doubtful or disappointed by the experience.

I dealt with Paul Clegg and he was very very helpful from start to finish. Would recommend anyone to do business with Paul

Was fast and painless

Just really good service from when I walked into the showroom

Well organised and all went as promised

Even with the difficulties of COVID, the team at Warrington looked after me patiently and professionally.

There as never been anything that as upset me . First class

Generally the car handover was as good as it could be with reference to Covid virus and need the need to remain safe. Staff covered most procedures and any questions were answered by phone or email.

I am very happy with my new car.