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Did take 11 days to get my car back.
Other than no courtesy cars being available for months meaning I had to recruit my other half as taxi for the day I have no complaints
Service completed within allocated time and returned in immaculate conditionInside and out.
Couldn't fault the way I was treated and a car was made available as soon as I dropped mine off.
Very helpful and friendly
They handled our request in a professional and friendly manner
No problems, picked the car up as promised
Highlighted 2 points to be inspected 1) knocking noise from front driver side suspension when reversing, Tyres worn.outer. Not resolved.. Told all door seals need replacing? 2) Peeling paint front bumper. Not picked up. Paint Warranty inspection ?.
Friendly, interested and careening staff, and please read also my comments above
Efficient excellent communication at all times
Pollen filter not been replaced I sent email they did not respond
Staff took time to explain the process and took care of my vehicle.
No hassle, car cleaned service complete
Kept me in the loop in regards to the service, received a phone call to say they were waiting for a part so my car would be ready the day after which was not a problem as they communicated.
happy with with the service provided.
Did exactly as they said they would. Ready earlier than expected which was a bonus
professional service and experience
I feel Halliwell Jones has really let me down as a loyal BMW customer by failing to keep me informed of work undertaken on my car while in and out of warranty and by the lack of professionalism and not taking or returning my calls.
Good service , excellent video explaining things
The reason the vehicle was repaired was my frustration with a bill I would not have expected for a car of this quality and age. The staff at the show room were always polite and helpful.
Poor quality customer service when booking my 520d in for service. Promised courtesy car on two occassions, only to turn up, no courtesy car had been arranged!! having twice confirmed that it would be.
easy to book in, did not have to wait long to drop off or pick up car work done when it was due to be & car cleaned - Thanks
No problems, friendly reception staff, easy booking in process nd comfortable waiting area. Inspection video arrived during the service
Parking a bit of a problem
Bought BMW warranty and need to do end of warranty check. Availability of bookings was non existent prior to the expiry of my warranty (10 days notice given). Service Manager not v helpful and I needed to visit in person to even get a booking made
Easy booking on and drop off, car ready when advised
A job well done
One job I requested was not completed (fitting new wheel caps) so had to wait for this to be done. On inspection when back home, realised that caps were not fitted all the same orientation. Poor attention to detail when spending £1k+ on new wheels
The service request was carried out as expected, good level of detail provided (including health check feedback). The video feedback during service is a nice touch! The condition based service intervals are slightly confusing in this car however!
Did eveything I needed. Pleanty of helpful staff so I wasn't kept waiting.
Booking was easy, very receptive in terms of meeting my request to collect vehicle early afternoon
service completed on time and to good standard.
Excellent customer service and resolution of issue with drive train, but no longer offered taxis home - and difficult as I work from home on the day I bring the car.
Not very good, he was happy with the staff but not so happy with the way his was given back to him it was the way the car was parked and the fact that they couldn't the car in the first instance.
Excellent dealership nothing is to much trouble
I sat and waited while they did my car and although they had hot drinks available they had no biscuits or anything. My partner has an Audi and he gets bacon sandwiches and cakes.
As above I have explained in email.
First class service as always. Very organised operation and swift and courteous service staff. Nothing is to much trouble for them. The car looked like new when I collected it.
As above, plus excellent communication at every step.
Service carried out quickly and without fuss. I was notified when the car was ready. It had been cleaned and looked great after the service. Staff at the dealership were friendly and professional. No courtesy car was available.
On this occasion I could not have asked for more
it would have been completely satisfied were it not for the serious lack of customer parking.
On the plus side this is the first time Ive had my car back withoit there being a new problem and the service time was good. Why is it necessary to change the seat in every possible direction? And dont clean it if youre doing a rubbish job of it.
The car was returned with the advice 'It needs some Ad Blu'. I thought as it was actually there for a service this could have been dealt with. I had to go back to Halliwell Jones and get some myself!
Attention to detail HJW look after me and my family, they go out of there way to deliver.
Efficient work to a high level
Overall things were smooth, but the video screen key was sent only later and we had to figure alot out on our own. That may have been our own lack of time to figure all the features out, but a cheat sheet on the key features would have helpful.
could not be better served
Didn't order front brake pads but the engineer reset the sensor because I didn't need them anyway. Bonus!Sort out the customer parking though......
I have had nothing but first class service
Was told false info when booking the car service. I was told that I could drop my car off and BMW would drop me off at work and pick me up back to Halliwell afterwards. Not the case, they allowed £10 taxi journey ONE way.
I was concerned I was imagining the issue I was expecting with my car , however within an hour my doubts where put to rest and the problem found and being auctioned ! Oh I love the video of my car being checked out ! I did a show and tell with family
Everything went smoothly on the day
Car was completed in one day, was cleaned and there was no fuss, just efficienct service.
It was a fairly standard oil service and vehicle check. The job was done on time and I even got a video to watch, which was reassuring. Service pack is great value, glad I bought it.
Dont seem bothered dont return calls
I am always treated with the utmost professionalism and courtesy each time I visit the dealership.
Staff helpful, friendly and professional
Work undertaken to an extremely high standard-exceptional.
Had to return the following day as the brake sensor had not been reset and or faulty
Took my car in on a Thursday to be looked at (problem with drivers door mirror), booked in for the following Monday. loan car arranged due to my circumstances, job completed by 1.30pm, top marks to everyone.
My local dealership has an excellent service department
Very satisfied with the service
Kept you up dated of the process.
The service desk have really good staff
Service staff friendly as per normal however having booked to have my car serviced whilst I waited, after 2 hours I asked how much longer my car would be to find out that it was waiting to be washed and the guys cleaning the cars had gone on lunch...
Waited a little longer than expected.
Disappointed that due to a software enhancement, all my i-drive settings had been reset to default including some navigation setting and all of memory buttons, etc. I had not been informed that this would happen or had happened.
100% completely satisfied excellent.
Perfect customer experience
Great customer service from David & Paul
Everything was as expected, nice and easy
I was kept informed about timing and my car was serviced promptly and cleaned as well.
Work completed in vehicle was excellent.Overall experience let down by the inability to get through to the sevice department when phoning for an update.
I was very satisfied with the service I received
Always helpful and efficient
HJ Warrington I cannot fault, provided a courtesy car, kept us updated daily. Handled my complaint with the best customer service and I would recommend this dealership.
They do what the say they are going to do while keeping you up to date with progress
Customer care fantastic always very informative
Had car for over a week and dis not offer courtesy car or pick up and drop off.
Works very well.
As per previous comments. There is also very limited car parking. The service staff were very helpful but the offer of a service package for 36,000 miles is a gimmick. My next service is not due until 39,000 miles
Not easy to get booked in at a time that suits me.
Warrington BMW dealt with my issue efficiently
A car was provided while the work was carried out on my vehicle and again the staff made sure I was comfortable with the vehicle before I drove away.
Very satisfied with the work carried out but again rather pricey.
on my-way home from dealership the E,R,V warning, flashed up on the dash had to return to dealership to rectify the fault the vehicle was taken in for this is the second time i have had to take my vehicle back due to issues not been rectified
I have been a customer of Halliwell Jones for 15 years,now on my 4th BMW,which is testament to itself.My experience is the cars are cost effective,proving to be reliable over 35,000miles per annum.
although they did not fix the fault, they explained the tests they had completed and advised the part was on back order, the fault itself is very frustrating, Connected drive unit reset randomly
A fantastic experience at Halliwell Jones, they cannot do enough to satisfy the customer in this BMW centre - excellent.
Great service, kept informed at all stages.
My car had some work carried out at Warrington and given back to me, During a journey to my customers in Hull which was a week after picking up my car from Warrington, the car had to be recovered and taken to BMW in Hull and major work carried out
The fault was diagnosed and repaired quickly and a high car was provided while it was in the garage.
Carried out service in 2 hours and called me when ready
Car was done on time and cleaned inside and out. Great service
Very relaxed and friendly, but efficient employees
Easy to book car in, service personnel very friendly and helpful and car returned clean and polished
Great customer service, and the video of the underside of the car and the tyre condition is very useful and informative
very professional service, was well looked after
Very welcoming and friendly. Great levels of customer service
Excellent service and advice from Matthew from our first discussion / meeting, which was faultless through to the car collection.
I've been a customer of Halliwell Jones for years and after recently visiting other dealerships, it put into perspective, just how good the staff at Halliwell Jones are. Friendly, courteous and knowledgable. Highly recommended.
Very good service, very helpfull sales team.
As previous. Car preperation and Hand over/delivery perfect.
Love the car
Nothing was too much for the staff.
Halliwell Jones seem to make the system of buying simple
Great exeprience. Was given a variety of options to find my perfect car.
Halliwell Jones handled my situation with the best possible customer service experience
Couldnt of asked anymore from craig from start to finish, he has kept us updated with the progress of our car and even when the car was here, he went out of his way to ensure we were happy with it.
MY car left the factory on 11/9/18, was never told when it reached the dealer, was unable to collect the car until 9/10/18, seems a long time and the fact that the avg mpg display since leaving the factory seems to have been disabled, I wonder why???
I had a test drive in the car I now have the vehicle really did all the talking as I was test driving, comfort. Power,style and choice of colour and interior
Because I was completely satisfied with the service I received from first walking through the door to picking up my new car.
No problems good service
James Morgan worked tirelessly and was very professional in his conduct
Good service and great speed
Would have been good to be offered a test drive to assist with decision, but otherwise no issues and trouble free purchase.
as said above- excellent customer service- notably Matthew Higgins
attentive to my needs.
Very knowledgeable salesman (Paul Clegg). Open clear product advice, couldn't have been more helful
I've ended up with the car that I wanted and I'm more than happy with the amount that I'll be paying for it. The features of the car (sat nav etc) were explained to me on the day that I collected the car and I had the opportunity to ask any questions
Excellent customer service and advice
Again, really happy with how simple and easy the process seemed to be. Matthew was really helpful and did everything he could to help
When buying another new car from BMW I did not anticipate having to deal with the old car myself. I have never experienced this from any other manufacturers. If I'm buying a new car I expect to drive the old one in and drive the new one away.
Mark Wilson - excellent customer service very approachable friendly and professional
Friendly relaxed approach by James.
Everything went smoothly. And the sales manage is very knowledgeable about the car.
The salesman -James Morgan- was excellent and a credit to BMW. He answered all of our concerns and helped us through the whole purchasing process. I honestly believe that I wouldn't have bought the car if not for James' support and professionalism
Again - Mel Rigby made the whole thing a breeze.
Very happy customer with the service and easy and hassle free process of buying a car from Halliwell Jones.
Great professional attitude. Dealership was a welcoming environment and staff were very easy to communicate with.
Love my New Car.
No high pressure sales, very relaxed environment
Staff that I dealt with were excellent
Excellent sales representative - James Kelly, and reception team
It was very professional and well mannered people with a very good service
James kept us in up to date with delivery details
From the first contact to actually collecting my car the staff were very helpful and pleasant. The salesperson who looked after us at Halliwell Jones Warrington was mr Carl Owen and he was really helpful and explained everything to us.
Took the time to understand my requirements, found the right model for me, offered me an excellent deal and delivered it quickly
slight issue with pick up date due to tracker being fitted, however this was unforeseeable and no real problem to me with the delay
As as expected
I can not fault the whole experience, I have attempted to buy 2 cars from this dealership in the past and have failed for one reason or another, not this time though I will definitely be back next time around.
Quick easy process everything explained no hidden agenda.
It is a pleasure to visit with a good selection of vehicles to get up close & personal with. Allowing a potential purchaser to inspect, the finer details of these wonderful cars. Decorated with smart & well presented staff. Spotlessly clean.
Great staff and car was beautifully prepared before delivery.
Great service from the sales team but I was disappointed with my car condition on collection and I made a point of saying to the sales staff that my car should be the same level of finish as their cars in the showroom
James was extremely friendly and helpful. He explained everything in detail and it made the whole experience very pleasurable. He was also very kind and understanding with our son Adam who is autistic. Adam felt very relaxed and comfortable.