Loading...

ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

Always pleased with Warrington branch

Service

customer courtesy car ready and waiting with no issues for us to deal with.

Service

No complaints possible

Service

Easy check in, clear costs explained in advance and always a pleasure to deal with. I have been using HJ Warrington for 18 years and travel out of my to do so and this will continue.

Service

As question one staff have always been plesant and helpful

Service

Very good service

Service

Staff v helpful

Service

No problems at all, and fitted me in at short notice

Service

Like the automated system with easy key drop off

Service

Staff friendly, approachable and knowledgeable.

Service

As above, very happy overall. Price was quite high but not unexpected for a premium brand and service.

Service

Very prompt and efficient

Service

Couldn't do enough for me

Service

Polite and helpful

Service

Job completed first visit.

Service

They would not give up till they found the problem with the electric

Service

Problem solved and helpful interaction with staff

Service

The service delivered was exactly what was requested and the staff were very helpful and informative.

Service

In and out on a day fantastic

Service

Very efficient

Service

Matt gave me a range of options for a new vehicle and kept me up to date during the process.

Service

Nothing is too much trouble

Service

Check in organised well, minimum time needed on site. Friendly staff, car washed after MOT.

Service

Great service and kept informed

Service

No problems at all

Service

Excellent service, Hannah Russel was the lady who dealt with my car and was very helpful

Service

Hard to fault!

Service

Great service from start to finish

Service

Big thanks to Paul for his help,

Service

I took the car in for a MOT. I was informed that the rear brake pads wouldn't last much longer. So I left the car overnight for the pads to be ordered and fitted. Saved me from inconvenience later.

Service

Customer agents always helpful in particular Paul on my last visit.

Service

Efficient professional, warranty fix with minimal contact due to Covid. Done in the stated time frame also carried out recall work while they had the car.

Service

Happy with the service. But having a black Car improvements to the cleaning needs to be addressed (water marks).

Service

Hassle Free

Service

Everything was clear re car drop off

Service

Efficient and customer focused.

Service

The Customer Service always give sound honest advice , in particular Dave Fairclough who is very friendly and competent taking the time to explain any issues that arise.

Service

Paul McLaine always goes the extra mile to help out

Service

Quick , convenient and numerous phone calls to confirm MOT. Also BMW hire car very good.

Service

Just great service, staff very good, clear communications

Service

Communication from all staff was excellent

Service

Very polite customer service and handeled the issue straight away

Service

They did what they said they would do.

Service

I was given advanced instruction re the self service check in/out which I found super simple to folow. I was kept informed and updated throughout the day. Never once did I feel anxious or concerned about anything at all. The service was fabulous.

Service

I have always had first rate customer service from the entire service team. They have without exception been helpful, friendly and professional. Paul Lancelott went above and beyond on this occasion and has ensured my loyalty.

Service

Very satisfied

Service

Efficient and friendly service

Service

Pleased with the overall service

Service

Professional service in difficult times

Service

This was my first BMW experience, the experience was so good I've recommend family and friends.

Service

Easy vehicle drop off. Service completed on schedule.

Service

Again really good communication from them which I have not had anywhere else

Service

Always provide good service and advice, particularly Dave in the Service dept.

Service

Service was very efficient

Service

Service was done and communicated.

Service

Was a recall, would have preferred not to have had to be recalled!

Service

Engineer fixed things I didn't know were faulty as part of health checks and covered by warranty

Service

Work completed and great communication.

Service

Easy to book in

Service

Helpful friendly staff.

Service

prompt attention to the issue, excellent communications and instant access to a loan vehicle whilst the part was shipped from Germany

Service

Kept informed of all aspects of the service and the video is a nice touch

Service

Al on time and seamless process to manage handover and collection of keys

Service

Car was efficiently dealt with and returned ahead of schedule, which fitted in with my requirements.

Service

Date I wanted was available, time to suit me and all was carried out in a very efficient manner.

Service

Every step of the job to be undertaken was explained and completed as discussed

Service

Very professional

Service

Same as above.

Service

Extremely happy with quality of service from booking in my car, to dropping my car off and right the way through to collection. Top class customer satisfaction

Service

Good service - very efficient in the current circumstances.

Service

Staff very friendly and helpful

Service

Good service and efficient

Service

Good

Service

Service is fantastic

Service

Service completed very satisfactorily.

Service

Quick

Service

Good feedback given on the service health check and good communication throughout

Service

Great

Service

Wonderful helpful staff who go that extra mile, and are ever so nice, and friendly!

Service

Brilliant yet again. Working during the pandemic- they have certainly shown how to do it in terms of process and cleanliness. Well done!

Service

I was able to take my car into the garage in a very Covid safe way and the staff were friendly and helpful and kept me very well informed about progress

Service

All went to plam

Service

Every aspect of the customer service level is exceptional. I particularly liked the initial call asking me if would like a service because they could see from the telematics that it was due, without this prompt I may have gone else where.

Service

Such good service and communication

Service

Exceeded expectations on timing and work done.

Service

They did what they had to do and sorted the problem.

Service

As above

Service

James Morgan was very good

Service

Couldn't ask any more from the Halliwell Jones team at Warrington. Quick, efficient, helpful.. thanks once again!

Service

Great service

Service

Again I can't thank Danielle enough if I could sing her praises from the roof tops I would.

Service

Always keeping intouch and advising when service is due and if any issues arise by the use of fantastic technology.

Service

The day before my service was due I needed help with removing one of my wheels for a new tyre fitting and the lady on reception just took care of everything within 15mins even though I was not booked in!

Service

David was great and kept us informed

Service

STRAIGHT FORWARD BOOKING IN AND COLLECTION OF VEHICLE

Service

One can relax on arriving at their premises as you hand over your car key, knowing that the staff are polite ask if there are any areas of the car are causing concern before asking if you wish to stay or call back while work is carried out.

Service

Very professional, great customer experience

Service

Much better service this time

Service

Good Experience

Service

Very friendly staff who are happy to help.

Service

No issues. Did what they said they would do, when they said they would. COVID guidelines adhered to through the purchase process.

Service

Whilst I understand the need for the self check in at this time, it is too impersonable and I hope that it will be temporary or if permanent at least be optional.

Service

Expertly handled by Carl Owens

Service

very professional and safe

Service

Faultless service on this occasion.

Service

I feel confident when we visit Halliwell Jones that we will receive excellent service. The staff make sure you are completely happy with the work that's been done. You know you can trust them

Service

As above - the service at Warrington was excellent all round and Paul to whom I spoke before and after the service was extremely helpful and efficient. The Covid-safe arrangements worked perfectly and were very reassuring.

Service

Simple check in , process as previously outlined , no issues

Service

good

Service

My concerns were dealt with very professionally. I needed to stay back and collect my car and staff made sure the problem was dealt with very quickly.

Service

No problems once booked in

Service

You did what was necessary.

Service

Never used HJ before as I live near Williams but it was a very good experience.

Service

Excellent communications. High standard of work and customer care. Exceptional C19 facilities.

Service

Same as above

Service

The service was satisfactory but car was not cleaned as per schedule

Service

Car serviced as per guidelines. No issues.

Service

Efficient process from start to finish. Covid safe and good communication.

Service

Excellent service from start to finish

Service

Overall good. No avaialble waiting area due to COVID restrictions

Service

Easy drop off and collect for service on vehicle with good communication

Service

All went according to what was arranged

Service

Great service as always

Service

Staff were very polite and helpful, all work done in a good and timely manner.

Service

Good service apart from not having a rear wiper blade in stock for my 135??

Service

Delivered the service as promised

Service

Always helpfull friendly staff

Service

Everything explained about the car smartly given covid restrictions. Never feel rushed by Carl and feels like you receive a premium service

Sales

The sales representative, Elizabeth Worthington, was excellent. Elizabeth was knowledgable, proactive, efficient and very pleasant to deal with. Nothing was too much trouble and everything went to plan.

Sales

Very help full staff although I had no issues and was kept up to date threw out

Sales

Informed every step of the way in these challenging times by James. Very professional.

Sales

Matt was helpful, gave me a range of options for a new vehicle and kept me up to date through the process

Sales

Excellent service by reception and James. Friendly, helpful service every time

Sales

Handover was great.

Sales

The staff were great and always returned my calls when I had further questions once I left the showroom

Sales

Efficiency of the order process

Sales

The centre operated a click and collect system and ensured they kept within government guidelines if COVID was not present I'm sure that the hand over would have been much better. The car is a motobility vehicle and it was not possible to sit down.

Sales

Good

Sales

Obviously not the full handover experience, but was as good as could have been expected given the rules in place

Sales

Matthew is simply the best salesperson I've ever dealt with

Sales

Staff very knowledgeable answered all questions asked, polite with good customer service, all safety given in current situation (covid )

Sales

Everything went smoothly

Sales

Good handover in spite of Covid requirements. Happy with the quality and timeliness of the handover itself.

Sales

Complete satisfaction from the dealer with a most knowledgeable salesman in James Morgan

Sales

James Morgan was excellent

Sales

Given the covid situation the normal experience was not possible but the main thing was I was explained everything and felt safe during collection.

Sales

An overall fantastic experience, from being warmly greeted by a member of staff on reception, to being helped by Elizabeth on my choice of car.

Sales

Reliable, friendly.