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The new booking in system for the keys was very quick and clean/easy.
100% satisfaction, I was delighted with the service.
Everything went extremely smoothly
Again communication from Service Manager who fully explained everything
Very professional service received
They were fast and efficient at sorting the issue with the vehicle and customer support I could not fault. Kept me informed with regular updates. The whole experience was seemless and customer focused throughout.
You the best
Same as obove
Great service from start to finish. Looked after the car. Really impressed.
Immaculate place and very professional.
Fantastic, very efficient.
As per the comments supplied above.
The experience was very positive and completely hassel free.
Talked through every step, explained faults and costs etc
All brill apart from losing phone connection and the need to reset SatNav.
The service experience at BMW is fantastic. Health check video's are provided, with progess notifications received from the BMW team. The service process is faultless.
Very professional and efficient. Kept me informed at every step.
Paul Lancelott kept me up to date with the problems with my car and what they were doing to rectify the problems. Even sorting a courtesy car while my car was in the garage.
Everything went smoothly and on time.
Very satisfied with the method they handled everything everything was in place for the COVID-19 very professional
Paul in service dept, went to hunt down my car on collection as the self service machine has a glitch! Very helpful and courteous. This is the same service on every occasion of service. Thank you. Sue
Staff were helpful and went out of their way to assist you
Nothing is to much trouble
Car drop off and pick up very efficient. Rang and kept me informed of what was going on
As ever, top service , problem identified and resolved quickly and they then allowed me to collect the car some two days later to suit me
Very helpful and very efficient
Super service and the self check in made me feel really comfortable and I was able to self check out too.
Courteous staff even though it was obvious current climate putting pressure on staff alike due to resource etc....
Kept informed of what was going to be attended to.
Staff were helpful and knowledgeable
Key handover is a very good working system.
We received a great service at a more reasonable price than we have been quoted in the past.
Faultless for the service and speed, wonderful hire car, nice to get a 3 series instead of a Mini i used to get in stoke
Great communication throughout. Lovely friendly staff. Really easy to use check in/check out self service machines.
From booking the service visit through to completion the process was simple, smooth and efficient.
All arrangements were followed, the key delivery system worked, the messaging both by text and then in conversation on the phone went without a hitch and all planned procedures were carried out on the car.
Social distancing procedures were in place
Fixed faulty window by replacing motor and also cleaned car
Excellent Organisation and procedure in what is a difficult time
Friendly, fast, reliable service.
Car cleaned really well
Very professional quick and value for money
I got a much earlier slot than Williams had quoted and the work was carried out quickly.
Looks like a good job was completed. HJ Warrington did ring me several times to inform me of the situation and updates etc.
Good communications, helpful staff.
Excellent Service from Sue and Andrew, keeping me informed of progress. While I was waiting to be collected I had a nice little chat with one of the service gentleman about stars and space, just his enquiry are you ok was very nice !
I came away, without issue and felt that I had received excellent attention and service
Kept me up to date with progress of my car and everything ran smoothly
Car was cleaned and service was done as expected. Always think that Halliwell Jones treat customers very well
No problems from drop off to collection
prospects for the future
Such an ease to deal with from start to finish, Paul was excellent in keeping me informed all throughout visit informing me of additional work required and the items that were covered under warranty,
service desk colleagues are a pleasure to deal with
Great service, staff on service desk
Made to feel welcome while I waited for the service to be done. Like the video run through of the car ... and the personal walk through of what was done.
got the date and the time and the quick turnround I asked for
No issues, good covid safe drop off and collection
Very friendly and efficient service
Simple to book in, drop vehicle off for work and pick up. Staff on site were very pleasant.
Excellent really helpful guy who kept in touch with me throughout. Great experience
Good Covid precautions - all went as it should
great to get a text showing the mechanic checking my car over
Very safe with covid measures and good updates given and friendly staff.
Good comms. Arranged hire car for me efficiently.
Matthew and the team worked hard to get us the car we wanted at a price which was suitable to us
Within a Fifteen minutes of entering the showroom, to meeting Elizabeth, I placed a cash order.
Everything went as planned although the Covid restrictions were a slight hindrance.
Paul Clegg- Halliwell Jones Warrington was lovely and kept us updated on the vehicle
The salesman explained the options and costs in great depth, kept me continuously updated with how my car is progressing through order and manufacture and assured me about any of the Covid-19 restrictions and Brexit wouldn't affect delivery
Mathew Turner handled a difficult situation exceptionally well and deserves credit. He did everything he could to smooth all the problems and delays. He was outstanding.
helpful and professional all the time
Really good service , all promised dates upheld and the purchase of my new car was effortless and seamless
At Halliwell Jones I have always been treated with great care.
I think I asked every question possible and Paul was able to answer or look into it
Mathew the young guy serving us was helpful and polite
The experience was as good as can be considering the challenges due to Covid. I know that were the circumstances different, the experience would have exceeded my expectations thanks to James.
we were very satisfied