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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Meet the team

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

Quite unfriendly booking in process, lack of preparation and explication of work to be undertaken.

Service

Was told Car wouldn’t be ready till 8th jan then got phone call to come back from holiday early as Car was ready and I had to return hire Car o them ASAP

Service

They dealt with the issues promptly and professionally.

Service

as above, vehicle was ready when they said and I wasn't pushed to pick it up earlier than I wanted to

Service

See above, I have had much better service from Audi.

Service

Service was ok but had to hang around the dealership till service was completed

Service

No issues whatsoever and full detailed report given

Service

great people working there

Service

Any unforeseen situations has been dealt professionally and in timely manner and my car received full five star valet what actually made my day.

Service

Service is first class, friendly staff, professional and great facilities. I was able to work from the branch while my car was being serviced which makes the hassle of getting my car serviced completely hassle free

Service

Everything done that I requested, ready ahead of schedule, and reasonable cost too.

Service

See previous comment however apart from that the service experience was satisfactory.

Service

From the booking up to collection the experience was positive and trouble-free.

Service

Car was returned with everything fixed and running smoothly.

Service

The service staff at Warrington are fantastic, you can't fault them, if you bring a problem to them they'll try and get it sorted at the smallest inconvenience.

Service

The staff were so helpful and everything went to plan.The text / video updates were very impressive and I was very pleased that they kept me updated throughout the day. I am very busy at work - so it was invaluable that I was updated so I could pla

Service

Everything was explained and the waiting area was comfortable and allowed me to work.

Service

Only issue was when i recieved the car back it was only showing 2000miles to the next service, having had a service this year, then just having MOT and Brake fluid change, i thought the next service would of been a lot longer.

Service

Many issues, some being, no update phonecall which was asked for by 12 noon, car not washed when requested, car was ready had to wait an hour after told this,

Service

Courteous. Kept informed at every step of the way. Special mention to ‘Keely’ for her efficiency, keeping me informed and her overall professionalism.

Service

Same as above long wait for courtesy car

Service

Delivered to expectations in time and money as always at HJ! Service department person that I dealt with was excellent and went out of his way to ensure that our requirements were met and car made available when required.

Service

The car was easily booked in and the work was completed ahead of time.

Service

See above. No proper handover of car after service. Can’t be sure job done properly.

Service

Although £600 was a lot to pay for the service, you get peice of mind that everything is checked.

Service

Professional, good facilities for me to work there while my car was worked on

Service

The recent service work and MOT was fine, but it is really frustrating to receive a notification that another service is due within a matter of weeks. Why wasn’t the relevant service done at the time?

Service

Nothing was ever too much of a problem.

Service

The only suggestion would be to provide more of a like for like car. And the fuel level of the courtesy car was literally on 0 upon collection.

Service

Dealership, trying to resolve issue.

Service

Car had to be returned to complete work- missing bolt and insulation.

Service

only criticism was whilst checking my vehicle in for service it took a while there was a lot of to an frowing from the guy. my car was also one effected by the steering recall I was never contacted about it an only found out when on the phone booking

Service

Very courteous and helped me with a replacement car without any fuss. David Fairclough was the service adviser who was excellent

Service

Very helpful with all my needs including helping scanning documents to Bmw finance

Service

Paul was great to deal with.

Service

Car is nornally cleaned inside but on this occasion it wasn't.

Service

car valeted and cleaned and fixed vehicle in good time

Service

Looked after well. Honest and realistic timings

Service

Great attention to detail. They took care of everything. Fast and easy, no big fuss needed. Also cleaned the car as a courtesy.

Service

Very efficient service

Service

Kept informed as to what was happening and why there was a holdup.

Service

Very satisfied car ready on time and clean

Service

efficient from reception to handover

Service

Organising the service date is very convenientMy day is not disrupted by the service on offerIts fun to watch the video your car getting its health checkYou know that the service is professionally completed.

Service

When we received the new car, the rear tailgate light was full of condensation and the paintwork was smeared.We were not offered courtesy car whilst the work was being conducted

Service

While we had to wait a little while for replacement parts to be delivered once in hand the repairs handled efficiently

Service

ALL TIMINGS AND SERVICE COMPLETED TO A VERY HIGH STANDARD

Service

Easy to arrange. Work done well, with regular updates during the week long wait as I requested.

Service

Part outstanding and on order. Not received a follow up call yet!

Service

In and out on time

Service

Problem identified and fixed on the day

Service

Quoted to final price differed.

Service

Work on the car was done very quickly

Service

Very poor quality hand back of car

Service

You didn't tell me that you had reset the sat nav / communication system, so I had to - - reprogramme all my short cuts - visit HJ Warrington again, as the Bluetooth connection with my phone would no longer work

Service

The service was done in as timely a fashion as possible.

Service

Had my car been cleaned as was indicated I would have been completely satisfied.

Service

Knowledgeable staff

Service

good service

Service

Difficult to get service dept. to answer the call

Service

I found screws fell out of the boot when boot switch was replaced and fuse box cover not replaced

Service

I was informed about tyre conditions and break pads and advised about need to change them soon but too expensive to change them

Service

Generally fine but poor experience ringing up to check status of work on car - see next point.

Service

Felt like customers were given a great service, and prioritised our needs

Service

Other than no courtesy cars being available for months meaning I had to recruit my other half as taxi for the day I have no complaints

Service

Did take 11 days to get my car back.

Service

Service completed within allocated time and returned in immaculate conditionInside and out.

Service

They handled our request in a professional and friendly manner

Service

No problems, picked the car up as promised

Service

Highlighted 2 points to be inspected 1) knocking noise from front driver side suspension when reversing, Tyres worn.outer. Not resolved.. Told all door seals need replacing? 2) Peeling paint front bumper. Not picked up. Paint Warranty inspection ?.

Service

Couldn't fault the way I was treated and a car was made available as soon as I dropped mine off.

Service

Very helpful and friendly

Service

Friendly, interested and careening staff, and please read also my comments above

Service

Efficient excellent communication at all times

Service

Pollen filter not been replaced I sent email they did not respond

Service

No hassle, car cleaned service complete

Service

professional service and experience

Service

happy with with the service provided.

Service

Did exactly as they said they would. Ready earlier than expected which was a bonus

Service

I feel Halliwell Jones has really let me down as a loyal BMW customer by failing to keep me informed of work undertaken on my car while in and out of warranty and by the lack of professionalism and not taking or returning my calls.

Service

The reason the vehicle was repaired was my frustration with a bill I would not have expected for a car of this quality and age. The staff at the show room were always polite and helpful.

Service

Good service , excellent video explaining things

Service

Poor quality customer service when booking my 520d in for service. Promised courtesy car on two occassions, only to turn up, no courtesy car had been arranged!! having twice confirmed that it would be.

Service

easy to book in, did not have to wait long to drop off or pick up car work done when it was due to be & car cleaned - Thanks

Service

Parking a bit of a problem

Service

No problems, friendly reception staff, easy booking in process nd comfortable waiting area. Inspection video arrived during the service

Service

Bought BMW warranty and need to do end of warranty check. Availability of bookings was non existent prior to the expiry of my warranty (10 days notice given). Service Manager not v helpful and I needed to visit in person to even get a booking made

Service

A job well done

Service

Easy booking on and drop off, car ready when advised

Service

One job I requested was not completed (fitting new wheel caps) so had to wait for this to be done. On inspection when back home, realised that caps were not fitted all the same orientation. Poor attention to detail when spending £1k+ on new wheels

Service

The service request was carried out as expected, good level of detail provided (including health check feedback). The video feedback during service is a nice touch! The condition based service intervals are slightly confusing in this car however!

Service

Did eveything I needed. Pleanty of helpful staff so I wasn't kept waiting.

Service

service completed on time and to good standard.

Service

Booking was easy, very receptive in terms of meeting my request to collect vehicle early afternoon

Service

When picking up the car I went to get the drive away insurance and BMW insurance was closed apart from this the experience was excellent

Sales

James Morgan at Haliwell Jones was a pleasure to deal with. He was professional and friendly and kept me up to date throughout the whole process.

Sales

All of the team at Halliwell Jones were friendly and attentive. Matthew made sure that he fully understood my requirements, his communication was well-mannered, prompt and the whole deal was done in 10 days including a 24 hour test drive.

Sales

Good aaa round service

Sales

I was kept up to date throughout the process and also received regular emails

Sales

Was kept informed every step of the way

Sales

Really went the extra mile to help

Sales

Everything from ordering my new car To sorting the finance out to collecting my new car couldn’t be faulted

Sales

My wife has run 530D’s for approximately 16 years, got me to move from Mercedes to BMW. Halliwell Jones in Warrington are good to deal with. No problems with them ever.

Sales

Overall experience

Sales

Paul was outstanding and helped us every step of the way

Sales

BECAUSE OF THE SALESMANS KNOWLEDE OF THE CAR AND HOW HE PUT IT OVER TO ME.

Sales

The process from actually going in to look at a car to me driving away in my brand new BMW was quick and efficient.

Sales

Couldn't fault the process at all, have been a customer of Halliwell jones for years and have recommended them i the past to friends and family

Sales

see information i have given in response to question 1

Sales

I got a great deal on a great car just couldn’t get it in the colour I really wanted.

Sales

We are very happy with the car.

Sales

Paul Clegg at Halliwell Jones Warrington is literally the best car salesman I have ever deal with. He rings you back straight away, answers all of your email enquiries promptly and delivers everything he says he will. He is a credit to the Halliewll

Sales

Craig was great and did everything to make it a great experience.

Sales

good salesman - James Morgan

Sales

A no-nonsense sales experience, everything explained clearly, no pressure

Sales

Everything went to plan, was booked in, everything was ready, really happy with the car, given a full explanation of everything.

Sales

There were no problems everything went very smoothly no problems

Sales

Seamless communication with realistic promises on delivery etc . Price agreed at first visit

Sales

My sale was completed via telephone and email with James Kelly (Halliwell Jones, Warrington). His attention to detail, service delivery and customer care were fantastic. Great ambassador for the dealership.

Sales

Car arrived late and had nearly 300 miles on the clock

Sales

I was seen to very quickly

Sales

The whole experience went very smoothly

Sales

Everything ran smoothly and efficiently from start to finish.

Sales

The advisor who helped me throughout the process of choosing my vehicle was a very polite, professional and thoughtful person who took all my needs into consideration in advising me as to the best model for me

Sales

Both the sales men were very knowledgeable and very personable, spending plenty of time with me during the sale. Plus it would appear that I have a good buy concerning the price!!

Sales

Excellent! James Kelly at Warrington looked after us, kept us updated and informed about progress of delivery date. Very friendly, professional and helpful when we collected our new car. Very knowledgeable about the car and explained all features,

Sales

Informed all the time on delivery

Sales

Excellent service

Sales

Everything was excellent

Sales

I was made welcome whenever I visited and any questions I had were quickly answered

Sales

Overall the experience was very good. The reason I've not given 5 stars is that I believed a product was included in the purchase price (GardX bodywork and interior protector) but was told it wasn't when I checked, and a compromise had to be reached.

Sales

It’s just so easy no stress just ordered a new car picked it up love it.

Sales

Warm friendly staff & great waiting area, even for the the kids..

Sales

Relaxing and very friendly

Sales

Sales team were excellent. They took time to talk me through the options. They were responsive to my calls and queries and kept me updated at all times

Sales

all communication and atmosphere were thought of to a t

Sales

Very good service, very helpfull sales team.

Sales

As previous. Car preperation and Hand over/delivery perfect.

Sales

Halliwell Jones seem to make the system of buying simple

Sales

Love the car

Sales

Nothing was too much for the staff.

Sales

Halliwell Jones handled my situation with the best possible customer service experience

Sales

Great exeprience. Was given a variety of options to find my perfect car.

Sales

Couldnt of asked anymore from craig from start to finish, he has kept us updated with the progress of our car and even when the car was here, he went out of his way to ensure we were happy with it.