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Quite unfriendly booking in process, lack of preparation and explication of work to be undertaken.
Was told Car wouldnt be ready till 8th jan then got phone call to come back from holiday early as Car was ready and I had to return hire Car o them ASAP
They dealt with the issues promptly and professionally.
as above, vehicle was ready when they said and I wasn't pushed to pick it up earlier than I wanted to
See above, I have had much better service from Audi.
Service was ok but had to hang around the dealership till service was completed
No issues whatsoever and full detailed report given
great people working there
Any unforeseen situations has been dealt professionally and in timely manner and my car received full five star valet what actually made my day.
Service is first class, friendly staff, professional and great facilities. I was able to work from the branch while my car was being serviced which makes the hassle of getting my car serviced completely hassle free
Everything done that I requested, ready ahead of schedule, and reasonable cost too.
See previous comment however apart from that the service experience was satisfactory.
From the booking up to collection the experience was positive and trouble-free.
Car was returned with everything fixed and running smoothly.
The service staff at Warrington are fantastic, you can't fault them, if you bring a problem to them they'll try and get it sorted at the smallest inconvenience.
The staff were so helpful and everything went to plan.The text / video updates were very impressive and I was very pleased that they kept me updated throughout the day. I am very busy at work - so it was invaluable that I was updated so I could pla
Everything was explained and the waiting area was comfortable and allowed me to work.
Only issue was when i recieved the car back it was only showing 2000miles to the next service, having had a service this year, then just having MOT and Brake fluid change, i thought the next service would of been a lot longer.
Many issues, some being, no update phonecall which was asked for by 12 noon, car not washed when requested, car was ready had to wait an hour after told this,
Courteous. Kept informed at every step of the way. Special mention to Keely for her efficiency, keeping me informed and her overall professionalism.
Same as above long wait for courtesy car
Delivered to expectations in time and money as always at HJ! Service department person that I dealt with was excellent and went out of his way to ensure that our requirements were met and car made available when required.
The car was easily booked in and the work was completed ahead of time.
See above. No proper handover of car after service. Cant be sure job done properly.
Although £600 was a lot to pay for the service, you get peice of mind that everything is checked.
Professional, good facilities for me to work there while my car was worked on
The recent service work and MOT was fine, but it is really frustrating to receive a notification that another service is due within a matter of weeks. Why wasnt the relevant service done at the time?
Nothing was ever too much of a problem.
The only suggestion would be to provide more of a like for like car. And the fuel level of the courtesy car was literally on 0 upon collection.
Dealership, trying to resolve issue.
Car had to be returned to complete work- missing bolt and insulation.
only criticism was whilst checking my vehicle in for service it took a while there was a lot of to an frowing from the guy. my car was also one effected by the steering recall I was never contacted about it an only found out when on the phone booking
Very courteous and helped me with a replacement car without any fuss. David Fairclough was the service adviser who was excellent
Very helpful with all my needs including helping scanning documents to Bmw finance
Paul was great to deal with.
Car is nornally cleaned inside but on this occasion it wasn't.
car valeted and cleaned and fixed vehicle in good time
Looked after well. Honest and realistic timings
Great attention to detail. They took care of everything. Fast and easy, no big fuss needed. Also cleaned the car as a courtesy.
Very efficient service
Kept informed as to what was happening and why there was a holdup.
Very satisfied car ready on time and clean
efficient from reception to handover
Organising the service date is very convenientMy day is not disrupted by the service on offerIts fun to watch the video your car getting its health checkYou know that the service is professionally completed.
When we received the new car, the rear tailgate light was full of condensation and the paintwork was smeared.We were not offered courtesy car whilst the work was being conducted
While we had to wait a little while for replacement parts to be delivered once in hand the repairs handled efficiently
ALL TIMINGS AND SERVICE COMPLETED TO A VERY HIGH STANDARD
Easy to arrange. Work done well, with regular updates during the week long wait as I requested.
Part outstanding and on order. Not received a follow up call yet!
In and out on time
Problem identified and fixed on the day
Quoted to final price differed.
Work on the car was done very quickly
Very poor quality hand back of car
You didn't tell me that you had reset the sat nav / communication system, so I had to - - reprogramme all my short cuts - visit HJ Warrington again, as the Bluetooth connection with my phone would no longer work
The service was done in as timely a fashion as possible.
Had my car been cleaned as was indicated I would have been completely satisfied.
Difficult to get service dept. to answer the call
I found screws fell out of the boot when boot switch was replaced and fuse box cover not replaced
I was informed about tyre conditions and break pads and advised about need to change them soon but too expensive to change them
Generally fine but poor experience ringing up to check status of work on car - see next point.
Felt like customers were given a great service, and prioritised our needs
Other than no courtesy cars being available for months meaning I had to recruit my other half as taxi for the day I have no complaints
Did take 11 days to get my car back.
Service completed within allocated time and returned in immaculate conditionInside and out.
They handled our request in a professional and friendly manner
No problems, picked the car up as promised
Highlighted 2 points to be inspected 1) knocking noise from front driver side suspension when reversing, Tyres worn.outer. Not resolved.. Told all door seals need replacing? 2) Peeling paint front bumper. Not picked up. Paint Warranty inspection ?.
Couldn't fault the way I was treated and a car was made available as soon as I dropped mine off.
Very helpful and friendly
Friendly, interested and careening staff, and please read also my comments above
Efficient excellent communication at all times
Pollen filter not been replaced I sent email they did not respond
No hassle, car cleaned service complete
professional service and experience
happy with with the service provided.
Did exactly as they said they would. Ready earlier than expected which was a bonus
I feel Halliwell Jones has really let me down as a loyal BMW customer by failing to keep me informed of work undertaken on my car while in and out of warranty and by the lack of professionalism and not taking or returning my calls.
The reason the vehicle was repaired was my frustration with a bill I would not have expected for a car of this quality and age. The staff at the show room were always polite and helpful.
Good service , excellent video explaining things
Poor quality customer service when booking my 520d in for service. Promised courtesy car on two occassions, only to turn up, no courtesy car had been arranged!! having twice confirmed that it would be.
easy to book in, did not have to wait long to drop off or pick up car work done when it was due to be & car cleaned - Thanks
Parking a bit of a problem
No problems, friendly reception staff, easy booking in process nd comfortable waiting area. Inspection video arrived during the service
Bought BMW warranty and need to do end of warranty check. Availability of bookings was non existent prior to the expiry of my warranty (10 days notice given). Service Manager not v helpful and I needed to visit in person to even get a booking made
A job well done
Easy booking on and drop off, car ready when advised
One job I requested was not completed (fitting new wheel caps) so had to wait for this to be done. On inspection when back home, realised that caps were not fitted all the same orientation. Poor attention to detail when spending £1k+ on new wheels
The service request was carried out as expected, good level of detail provided (including health check feedback). The video feedback during service is a nice touch! The condition based service intervals are slightly confusing in this car however!
Did eveything I needed. Pleanty of helpful staff so I wasn't kept waiting.
service completed on time and to good standard.
Booking was easy, very receptive in terms of meeting my request to collect vehicle early afternoon
When picking up the car I went to get the drive away insurance and BMW insurance was closed apart from this the experience was excellent
James Morgan at Haliwell Jones was a pleasure to deal with. He was professional and friendly and kept me up to date throughout the whole process.
All of the team at Halliwell Jones were friendly and attentive. Matthew made sure that he fully understood my requirements, his communication was well-mannered, prompt and the whole deal was done in 10 days including a 24 hour test drive.
Good aaa round service
I was kept up to date throughout the process and also received regular emails
Was kept informed every step of the way
Really went the extra mile to help
Everything from ordering my new car To sorting the finance out to collecting my new car couldnt be faulted
My wife has run 530Ds for approximately 16 years, got me to move from Mercedes to BMW. Halliwell Jones in Warrington are good to deal with. No problems with them ever.
Paul was outstanding and helped us every step of the way
BECAUSE OF THE SALESMANS KNOWLEDE OF THE CAR AND HOW HE PUT IT OVER TO ME.
The process from actually going in to look at a car to me driving away in my brand new BMW was quick and efficient.
Couldn't fault the process at all, have been a customer of Halliwell jones for years and have recommended them i the past to friends and family
see information i have given in response to question 1
I got a great deal on a great car just couldnt get it in the colour I really wanted.
We are very happy with the car.
Paul Clegg at Halliwell Jones Warrington is literally the best car salesman I have ever deal with. He rings you back straight away, answers all of your email enquiries promptly and delivers everything he says he will. He is a credit to the Halliewll
Craig was great and did everything to make it a great experience.
good salesman - James Morgan
A no-nonsense sales experience, everything explained clearly, no pressure
Everything went to plan, was booked in, everything was ready, really happy with the car, given a full explanation of everything.
There were no problems everything went very smoothly no problems
Seamless communication with realistic promises on delivery etc . Price agreed at first visit
My sale was completed via telephone and email with James Kelly (Halliwell Jones, Warrington). His attention to detail, service delivery and customer care were fantastic. Great ambassador for the dealership.
Car arrived late and had nearly 300 miles on the clock
I was seen to very quickly
The whole experience went very smoothly
Everything ran smoothly and efficiently from start to finish.
The advisor who helped me throughout the process of choosing my vehicle was a very polite, professional and thoughtful person who took all my needs into consideration in advising me as to the best model for me
Both the sales men were very knowledgeable and very personable, spending plenty of time with me during the sale. Plus it would appear that I have a good buy concerning the price!!
Excellent! James Kelly at Warrington looked after us, kept us updated and informed about progress of delivery date. Very friendly, professional and helpful when we collected our new car. Very knowledgeable about the car and explained all features,
Informed all the time on delivery
Everything was excellent
I was made welcome whenever I visited and any questions I had were quickly answered
Overall the experience was very good. The reason I've not given 5 stars is that I believed a product was included in the purchase price (GardX bodywork and interior protector) but was told it wasn't when I checked, and a compromise had to be reached.
Its just so easy no stress just ordered a new car picked it up love it.
Warm friendly staff & great waiting area, even for the the kids..
Relaxing and very friendly
Sales team were excellent. They took time to talk me through the options. They were responsive to my calls and queries and kept me updated at all times
all communication and atmosphere were thought of to a t
Very good service, very helpfull sales team.
As previous. Car preperation and Hand over/delivery perfect.
Halliwell Jones seem to make the system of buying simple
Love the car
Nothing was too much for the staff.
Halliwell Jones handled my situation with the best possible customer service experience
Great exeprience. Was given a variety of options to find my perfect car.
Couldnt of asked anymore from craig from start to finish, he has kept us updated with the progress of our car and even when the car was here, he went out of his way to ensure we were happy with it.