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Efficient booking system and car ready on time
Work carried out perfect.
Always look after my car and nice to know it's in safe hands
Usual customer service. Staff very good
Quick and easy. Very professional and always happy to answer and questions I might have.
Good efficient service.
Paul (based on the service desk) is very good. Calmly and efficiently sorts everything out for you. Definitely one of their star performers.
Everything is easy to follow and safe. I was impressed with the handling from start to finish.
Car was booked in for a MOT, no issues video healthcheck was great
They even finished the work early. Outstanding.
Information provided with aftercare
It was quick, easy & the new log in service to leave your keys in a locker is brilliant.
My car being valeted while it was in was an added bonus x
Very good service, friendly and efficient
Recall was carried out as required
All your staff give a brilliant service.
Everything was perfect and the car was very clean when I got back
I find a welcome feeling and everything about the service all long it will take was explained by Mr David Fairclough received phone call as was promised car was ready.
Andy kept me informed of the progress of my repair. BMW had my car back on the road sooner than expected.
Car came back nice and clean
All completed and valeted in a reasonable timeframe
Due to covid 19 i would say i was very happy
Good service and on time
Friendly an professional
Easy check in. Easy check out. Staff I spoke to were polite, helpful and efficient.
Car running better
Friendly staff made it easy to deal with
Quick and efficient
Car cleaned and excellent service
MOT carried out efficiently and report given promptly
Great communication and professionalism.
Work done was quick and efficient
Friendly staff, good communication about the service , very pleased with the work done
I had a problem with petrol cap they sorted it out the same day
Kept informed throughout service
Cannot fault the service received
Was impressed by the helpful staff, the premises and the way our visit was dealt with.
Simple and efficient process and good comms on day of service
The only niggle on the day was you had my car all day, at 4 pm when I called up 3 times to see if it was ready so I could make plans to pick it up, the lady who took the initial call re directed me to a mail box that hangs up on you.
I was able to get a courtesy car, which was great. Booking was straightforward. I was treated well by the garage staff. The price was low.
Quite happy with the service my car had today at Haliwel Jones and the 20%discount I received with the offer through booking it online.
Easy doing business with.
They fitted me in at short notice, followed up with phone call to confirm appointment were very efficient and helpful throughout
Simple booking process and excellent customer service on the day.
Very welcoming, with a good atmosphere, I visited the Warrington Dealership. Customer service experience was completely satisfactory, polite staff right from entering the dealership and very professional
Everything was done to a high standard
Good feedback with video updates
Everything done in a professional manner
Kept well informed and great experience
I dropped the car off and was treated very well at reception. I was then called about a fault, which was fixed sooner than thought. I was then called again to collect the car. No problems
It was really easy to use, the self service check in was quick and easy
Every step of the service of my vehicle was communicated to me Nothing was to much trouble The hire car i had fir the duration of my cars stay had to be extended. This was not an issue for your staff to arrange
Service was great, kept me up to date and everyone I dealt with was very personable.
Kept informed, work on time
The communication from the service team was excellent, kept me informed of the progress and received a very good video of the health check of my car.
I was able to book in very quickly, have the required work completed within a day, and the car ready for collecting in a timely manner.
I am happy With the service given
Because I was totally satisfied with the service
Paul Lancelott has always been my point of contact and knows how particular I am about my cars.
Excellent service. Speedy check in and collection. Only one thing let us down which was they no longer hoover the interior of the car.
Again my experience was curteous and efficient.
No issues...car fixed
Paul, Andy Dave & Christina were great.
Efficient service received is what's needed in today's fast paced life.
Warranty issue sorted very quickly
Paul sorted out booking and collection
The Reception and Service Department staff are always courteous, informative and helpful.
Professional and polite staff dealing with the service. The rates are very high which any owner should look into first
Everything that had to be done, was done, including an MOT
Everything asked for completed and my car cleaned ...
Very good service very happy
Fully satisfied with the experience which is what you usually expect in such circumstances but don't often receive
Helpful friendly manner from staff at the centre
Service was great MMO
I have full confidence in all the staff. I have dealt with this garage for a number of years and have never had cause for complaint.
Very satisfied with the service, was kept updated with progress and Paul went the extra mile, particularly to ensure I was assisted with a BMW dash-cam issue.
Easy to check in and out. Everyone has been courteous and friendly
Great service very friendly
The video of the mechanic team fixing my car and sending me a video was extremely helpful
Fast and easy process to getting my car booked in with the servicing manager Andrew. He was very helpful and I thought his service was excellent.
Work was done while I waited and I as completed in just over 1 hour.
Great communication, friendly and helpful
Paul at customer service was brilliant organising a car to get us home after my x1had a electrical melt down.
Problem sorted minimum fuss, maximum speed
5 star service as usual
Outstanding service in quick time. Highly driven and motivated team.
Exemplary and highly professional service of Paul McLaine of the Service Department and the fantastic advisors of the Parts Department with their superb Manager.
Our first service was so easy. We had a sit and wait appointment had a coffee and looked at the new cars in the showroom. It was so relaxing
Had no issues with the quality of service
Quick effortless experience
Always pleased with Warrington branch
customer courtesy car ready and waiting with no issues for us to deal with.
No complaints possible
As question one staff have always been plesant and helpful
Easy check in, clear costs explained in advance and always a pleasure to deal with. I have been using HJ Warrington for 18 years and travel out of my to do so and this will continue.
Straightforward, helpful and efficient sales person
Good deal, excellent sales team James was terrific
Comfortable surroundings. Easy to talk to a salesperson. Very clearly taken through this process. Fair part ex price.
The Centre kept me updated on the progress of my car throughout the process and the car was delivered within the expected timescale.
Excellent customer service from initial meeting to aftercare.
Carl the sales person did a good job of arranging collection ASAP and made handover appear simple and straight forward.
I bought my car during lockdown, the process was made so easy by Anthony. He kept me up to date on the progress and the car was delivered in line with my expectations - I now have a great car and I couldn't be happier with it!
Brilliant, all was organised before and the day I collected the car, very relaxed atmosphere but professional.
Matt Turner was amazing, keeping me up to date with progress during difficult and unprecedented times and new ways of working.
All the staff at the show room were professional, especially James who took his time to explain how the car worked. Yeah
James was very helpful and a pleasure to deal with always answered and questions. Overall the dealership felt calm with no pressure and happy to help.
Good communication, helpful and very professional
I was running late for my collection time, spoke to Matthew Turner who was my BMW contact, he reassured me that it wasn't an issue and he was ready for me when I arrived and did a great handover.
The car I ordered for my daughters 21st didn't arrive in the uk they went out of their way to find me an alternative not to ruin her day
Felt safe in the building, great environment, was taken care of and good attention.
Very friendly and helpful staff
Dealt with Anthony. Lovely guy and very helpful indeed. Kept me informed throughout from ordering to collecting.
I was kept informed of progress and delays
Thoroughly informed of selection, options and delivery status
Dealt with Paul Clegg many times, always helpful
Matthew as a sales agent deserves the recognition for the help he gave
Exceptional help all the way through from ordering the car to taking delivery. Kept informed all through the process. Excellent service on taking delivery of the vehicle and setting up my new service plan. Appreciate all your help many thanks.
It was worth the wait
There are a wide selection of vehicles on display and the staff will always take the time to answer any questions. I also noted that adequate Covid-19 measures were in place to make your visit a safe one.
Nothing was too much trouble! When I had any questions they were answered promptly and I was always made to feel completely at ease. Nothing was too much trouble and it's always such a pleasure buying and being in a BMW showroom.