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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Meet the team

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient booking system and car ready on time

Service

Work carried out perfect.

Service

thank you

Service

Always look after my car and nice to know it's in safe hands

Service

Usual customer service. Staff very good

Service

Quick and easy. Very professional and always happy to answer and questions I might have.

Service

Good efficient service.

Service

Paul (based on the service desk) is very good. Calmly and efficiently sorts everything out for you. Definitely one of their star performers.

Service

Everything is easy to follow and safe. I was impressed with the handling from start to finish.

Service

Car was booked in for a MOT, no issues video healthcheck was great

Service

They even finished the work early. Outstanding.

Service

Information provided with aftercare

Service

It was quick, easy & the new log in service to leave your keys in a locker is brilliant.

Service

My car being valeted while it was in was an added bonus x

Service

Very good service, friendly and efficient

Service

Recall was carried out as required

Service

All your staff give a brilliant service.

Service

Everything was perfect and the car was very clean when I got back

Service

I find a welcome feeling and everything about the service all long it will take was explained by Mr David Fairclough received phone call as was promised car was ready.

Service

Andy kept me informed of the progress of my repair. BMW had my car back on the road sooner than expected.

Service

Car came back nice and clean

Service

All completed and valeted in a reasonable timeframe

Service

Due to covid 19 i would say i was very happy

Service

Good service and on time

Service

Friendly an professional

Service

Easy check in. Easy check out. Staff I spoke to were polite, helpful and efficient.

Service

Car running better

Service

Friendly staff made it easy to deal with

Service

Quick and efficient

Service

Perfect service

Service

Car cleaned and excellent service

Service

MOT carried out efficiently and report given promptly

Service

Great communication and professionalism.

Service

Work done was quick and efficient

Service

Friendly staff, good communication about the service , very pleased with the work done

Service

I had a problem with petrol cap they sorted it out the same day

Service

Kept informed throughout service

Service

Cannot fault the service received

Service

Was impressed by the helpful staff, the premises and the way our visit was dealt with.

Service

Simple and efficient process and good comms on day of service

Service

The only niggle on the day was you had my car all day, at 4 pm when I called up 3 times to see if it was ready so I could make plans to pick it up, the lady who took the initial call re directed me to a mail box that hangs up on you.

Service

I was able to get a courtesy car, which was great. Booking was straightforward. I was treated well by the garage staff. The price was low.

Service

Quite happy with the service my car had today at Haliwel Jones and the 20%discount I received with the offer through booking it online.

Service

Easy doing business with.

Service

They fitted me in at short notice, followed up with phone call to confirm appointment were very efficient and helpful throughout

Service

Simple booking process and excellent customer service on the day.

Service

Very welcoming, with a good atmosphere, I visited the Warrington Dealership. Customer service experience was completely satisfactory, polite staff right from entering the dealership and very professional

Service

Everything was done to a high standard

Service

Good feedback with video updates

Service

very good

Service

Everything done in a professional manner

Service

Kept well informed and great experience

Service

Excellent service

Service

Customer service

Service

I dropped the car off and was treated very well at reception. I was then called about a fault, which was fixed sooner than thought. I was then called again to collect the car. No problems

Service

It was really easy to use, the self service check in was quick and easy

Service

Every step of the service of my vehicle was communicated to me Nothing was to much trouble The hire car i had fir the duration of my cars stay had to be extended. This was not an issue for your staff to arrange

Service

Service was great, kept me up to date and everyone I dealt with was very personable.

Service

Kept informed, work on time

Service

The communication from the service team was excellent, kept me informed of the progress and received a very good video of the health check of my car.

Service

I was able to book in very quickly, have the required work completed within a day, and the car ready for collecting in a timely manner.

Service

I am happy With the service given

Service

Because I was totally satisfied with the service

Service

Paul Lancelott has always been my point of contact and knows how particular I am about my cars.

Service

Excellent service. Speedy check in and collection. Only one thing let us down which was they no longer hoover the interior of the car.

Service

Again my experience was curteous and efficient.

Service

No issues...car fixed

Service

Paul, Andy Dave & Christina were great.

Service

excellence

Service

Efficient service received is what's needed in today's fast paced life.

Service

Warranty issue sorted very quickly

Service

Paul sorted out booking and collection

Service

The Reception and Service Department staff are always courteous, informative and helpful.

Service

Good communication

Service

Professional and polite staff dealing with the service. The rates are very high which any owner should look into first

Service

Everything that had to be done, was done, including an MOT

Service

Everything asked for completed and my car cleaned ...

Service

Very good service very happy

Service

Fully satisfied with the experience which is what you usually expect in such circumstances but don't often receive

Service

Helpful friendly manner from staff at the centre

Service

Friendly service.

Service

Service was great MMO

Service

I have full confidence in all the staff. I have dealt with this garage for a number of years and have never had cause for complaint.

Service

Very satisfied with the service, was kept updated with progress and Paul went the extra mile, particularly to ensure I was assisted with a BMW dash-cam issue.

Service

Easy to check in and out. Everyone has been courteous and friendly

Service

Great service very friendly

Service

The video of the mechanic team fixing my car and sending me a video was extremely helpful

Service

Fast and easy process to getting my car booked in with the servicing manager Andrew. He was very helpful and I thought his service was excellent.

Service

Work was done while I waited and I as completed in just over 1 hour.

Service

Great communication, friendly and helpful

Service

Paul at customer service was brilliant organising a car to get us home after my x1had a electrical melt down.

Service

Problem sorted minimum fuss, maximum speed

Service

5 star service as usual

Service

Outstanding service in quick time. Highly driven and motivated team.

Service

Exemplary and highly professional service of Paul McLaine of the Service Department and the fantastic advisors of the Parts Department with their superb Manager.

Service

Our first service was so easy. We had a sit and wait appointment had a coffee and looked at the new cars in the showroom. It was so relaxing

Service

Had no issues with the quality of service

Service

Quick effortless experience

Service

Great service

Service

Always pleased with Warrington branch

Service

customer courtesy car ready and waiting with no issues for us to deal with.

Service

No complaints possible

Service

As question one staff have always been plesant and helpful

Service

Easy check in, clear costs explained in advance and always a pleasure to deal with. I have been using HJ Warrington for 18 years and travel out of my to do so and this will continue.

Service

Straightforward, helpful and efficient sales person

Sales

Good deal, excellent sales team James was terrific

Sales

Spot on.

Sales

Comfortable surroundings. Easy to talk to a salesperson. Very clearly taken through this process. Fair part ex price.

Sales

The Centre kept me updated on the progress of my car throughout the process and the car was delivered within the expected timescale.

Sales

Excellent customer service from initial meeting to aftercare.

Sales

Carl the sales person did a good job of arranging collection ASAP and made handover appear simple and straight forward.

Sales

I bought my car during lockdown, the process was made so easy by Anthony. He kept me up to date on the progress and the car was delivered in line with my expectations - I now have a great car and I couldn't be happier with it!

Sales

Brilliant, all was organised before and the day I collected the car, very relaxed atmosphere but professional.

Sales

Matt Turner was amazing, keeping me up to date with progress during difficult and unprecedented times and new ways of working.

Sales

All the staff at the show room were professional, especially James who took his time to explain how the car worked. Yeah

Sales

James was very helpful and a pleasure to deal with always answered and questions. Overall the dealership felt calm with no pressure and happy to help.

Sales

Good communication, helpful and very professional

Sales

I was running late for my collection time, spoke to Matthew Turner who was my BMW contact, he reassured me that it wasn't an issue and he was ready for me when I arrived and did a great handover.

Sales

The car I ordered for my daughters 21st didn't arrive in the uk they went out of their way to find me an alternative not to ruin her day

Sales

Felt safe in the building, great environment, was taken care of and good attention.

Sales

Very friendly and helpful staff

Sales

Dealt with Anthony. Lovely guy and very helpful indeed. Kept me informed throughout from ordering to collecting.

Sales

friendly staff

Sales

I was kept informed of progress and delays

Sales

Thoroughly informed of selection, options and delivery status

Sales

Dealt with Paul Clegg many times, always helpful

Sales

Matthew as a sales agent deserves the recognition for the help he gave

Sales

Exceptional help all the way through from ordering the car to taking delivery. Kept informed all through the process. Excellent service on taking delivery of the vehicle and setting up my new service plan. Appreciate all your help many thanks.

Sales

It was worth the wait

Sales

Excellent service

Sales

There are a wide selection of vehicles on display and the staff will always take the time to answer any questions. I also noted that adequate Covid-19 measures were in place to make your visit a safe one.

Sales

Nothing was too much trouble! When I had any questions they were answered promptly and I was always made to feel completely at ease. Nothing was too much trouble and it's always such a pleasure buying and being in a BMW showroom.