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Same reason as about seat issues
Video sent of Car report was decent
This is the second time I have attended Halliwell Jones. The first time was better but still received good service.
Pick up my car ,as I could not drive ,on the time they said .And return it great service and the gentleman that pick up the car was so well mannered .
The car was returned and looked like new. I was informed of any work that had taken place.
Can't fault them at all. Served me quick and did everything needed. Also provided me with info when I asked about other things too.
Disappointed with the valet. Boot was dirty and the dashboard hadn't been wiped.
Again great service.
Smooth process from start to finish
A quick, friendly and efficient service.
Car less than 3yrs old went in for air con problem, they decided to do system upgrade and the system crashed needing a new head unit. This they refused to do on warranty because I had lazer equipment fitted. I went elsewhere had it sorted but with a
Never let me down.
Polite, efficient and punctual
Very helpful and gave good advice
David was brilliant
Being a widow and in my seventies, the kindness, help and consideration shown to me by the Body Repair Shop in Warrington took away all the worries of trying to get my car repaired
Car cleaned, good service.
As above, professional efficient service to all customers.
car returned with dirt on driver seat ( it is cream leather), yes the car had been cleaned but all the inside door trims were dirty, the car had been there a week.Bodyshop not asked to quote for repair, I asked twice if they could do this, not happy
As no. one
As I have mentioned above.
Work was completed on time and I was called during day with an update so knew the job was progressing well
No problems, no hassle very friendly and helpful from my initial request for a service I received a call within an hour and was given a slot that suited me
Ease of service and feedback
Would have liked the car ready a bit earlier. It was nearly 5:00pm when it was ready, after dropping it off 8:30am
Excellent customer service
All aspects of the experience were to a high standard
The service is always efficient your car is given a full health check whilst it's there.
Very polite staff, warm and friendly showroom
staff were all friendly and the vehicle was returned when it was meant to be, all clean.
Great service when restricted and a price match wad given on the mot. My car came back nice and clean too. ?
87 miles were put on the car whilst it was out of my possession. HJ are helping me find out why this has happened and to be fair it appears likely that this was by the recovery agents employed by BMW uk and Allianz. The matter is on going.
No messing they keep to their time estimates - very accurate
Car was mot'd and handed back to me nice and clean.
Came for a MOT and pleasantly surprised to find it was a discounted price
Being first thing it took quite a while to get soughted
Service carried out on time and staff were informative and friendly
The tyre light came on as soon as I pulled out of the carpark
High quality service and polite people
Whilst I understand that a full software update was performed, it was disappointing that my settings we not preserved.
Great service and really looked after my car. However, this email is actually addressed to my wife!
Great service, efficient and kept me informed
Excellent customer service
Work has always been carried out satisfactorily but there have been several issues with the reliability of components of the car.
Process easy finished on time
Over the years I have dealt with several of the staff time and time again. They will go the extra mile for you if you have any problems.
Again, very efficient and I experienced no problems
Good service ,did what was asked and a bit more when asked at short notice.
The work was carried out on time an to a good standard. The vehicle was returned in showroom condition.
No courtesy car booked as requested. Service indicators not reset required a second visit which was completely avoidable.
They gave me a detailed video explaining the problem they couldnt match the tyre prices but we will be returnin
Very good service nothing too much trouble
EXCELLENT SERVICE TEAM
Clean show room, good staff, great communication from staff regarding time the car will be ready. When picking up the car it's been cleaned that's a really nice touch by BMW
Bit of a wait for car. Needed to get back to work. Not the best valet. Looked like a rush job.
quick turnaround in the morning and car cleaned (wasn't expected)
I am extremely fussy when it comes to my car(s) and prefer no one but myself and a select few to have any kind of interaction with them. Paul Lancelott (Assistant Service Manager @ Halliwell Jones Warrington) understands this & has my confidence.
I HAVE TRAVELLED THE WORLD AND APPRECIATE CLASS GENUINE ATTENION
Everything seemed ok
service rep very professional and dealt with technical difficulties thoroughly and to my convenience
Well organised service ( Recall work)
Incorrect tyre wear assessment, as outlined above.
It was encouraging to have a free end of warranty visit.
Thought it was very expensive for basic oil change and micro filter. A real niggle was the charge of £3.75 + vat for a litre of screenwash which I doubt was necessary.
As above - need to improve on right first time
Same as above over egged egos and too much glitz which is totally unnecessary. I just want a good service for a fair price not bullshit and glass and stainless steel and computers which doubles the price of my service
A problem I reported has not been resolved despite the car software being reinstalled. There is a lag in acceleration in certain instances and the software update did not rectify it. I will be taking the car back.
Always looked after and treated as a valued customer.
When the car was serviced told them not to wash the car and lacquer the tyres, this request was ignored.Advised reception that the car was petrol but was wrongly badged as a diesel, not sure this info was passed onto the mechanic re:oilSee above
Free birthday check. Easy to book, work completed on time and whilst I waited. Pleasant waiting facilities.
Only issue was that on the phone I was advised it would take 1-1.5hours and in fact in took 3hours!
its and excellent dealer ship with great knowledgable people
everything seemed perfect
Couldn't fault anything.
As above plus good valet
The tracking was adjusted but it doesn't feel 100% true any more.
Best experience I've had with car servicing. Great to have the text with a video link. Really helpful and informative. Waiting in the office was great. Wifi and drinks.
I had a waiting appointment for the MOT of my car which I was told would be 1.5 hours. Car was finished washed and ready right on time.
I brought the car in. The guy I delt with made note of my request not to have the car washed, job was done in 30 mins nice waiting area
Fault was never removed and we were told that they have resolved it.
Great customer service
Have a long time relationship with the Warrington Branch, having bought several Minis from them and a BMW X1 which my wife and are are very pleased with, and also from the Serviceing aspect of all our BMW related cars over the years. .
The dealer couldn't find a fault however, the service was good,
Quite a long wait to get an appointment with a courtesy car available. Not great getting a courtesy car with 20 miles worth of diesel in it - had to spend time finding a petrol station immediately after leaving the garage.
work completed on time
Asked on a couple of occasions whether car's service reminder had been reset with the new MOT date and was reassured each time that it was done. However the following day it was realised that the service indicator was still showing service required.
Cost prevents it being first class
As previously stated
We were told car needed big service we booked it in 2 weeks before and arrived at 8.30. The car only went in st 3 and we were told best to pick up next morning Then we were told no service needed . service due light fixed but guess what light stillon
The whole experience went really well.
I was contacted at approximately 2pm on the 21/07/17 and informed that my BMW required new rear brakes. This later turned out not to be correct. I also noticed that the Service Booklet had not been completed or stamped.
Never had anything but good service, facilities are impressive and I even got a lift to the railway station
Usual faultless attention to detail.
Very disappointed that courtesy car showed only 3 miles of fuel and by the time i got to the garage it showed zero.
Organised, quick and easy minimal wasted time.
There was a lack of communication and lack of coordination with Enterprise. Had to undertake service a day after scheduled and caused problems with my work schedule.
Your service manager explained all aspects of the service and it all went smoothly from start to finish
No communication, poor workmanship, no quality control. Service history log not updated, rear tyres replaced and only reinflated to 1 bar.
Asked for a faulty alloy to be looked at. Service manager had to do it - he wasn't there and was to phone me back the next day. He didn't. I had to chase. Now booked in for 2 weeks hence - just to have someone look at a wheel. Very inconvenient.
Curtious and explained what was being done and kept me informed from start to finish
Problem l had with the car was resolved
Very happy with whole experience
I dropped the car off in the morning and agreed a time of 4.30pm to collect it. I had to wait until after 5.30pm to pick it up due to engineers still working on it
It took over 6 weeks to get the vehicle in due to the availability of courtesy cars
Car came in for 2 recalls- only one completed due to the parts hadn't turned up. Still waiting for a call when parts will arrive
Friendly and efficient service.
service reception staff seem very competent but they cannot do their job effectively if resources not available
As above: Not enough info given regarding fault. Car in for similar fault twice in 2 weeks. Only done 5000 miles.
You managed an awkward situation very capably, kept me well informed and succeeded in finishing the complex work to fit in with my important travel dates.
I booked a timed wait appointment. My vehicle was returned in time, in a clean condition and the explanation of work completed was concise and clear
Not clear on when car would be ready.Told to turn up to collect car and when I arrived it wasn't ready.Alot of hassle on the day with getting to work etc.
Resolved the problem. Not scored top marks due to the fact that when the car had been cleaned, the steering wheel had been polished making it slippery. Also, all of my pre-saved radio stations and seat positions had been lost
Waited a lot longer then expected. A few days later the locking wheel nut fell off the wheel
Great service from start to finish.
First visit to Halliwell Jones in Warrington and I was highly impressed; knowledgeable and helpful sales staff and friendly and attentive support staff combined with a no pressure sales approach all helped to make my visit a really enjoyable one.
Car arrived at expected time. Salesman kept in touch and updated regularly progress. Features on car demonstrated......and music transferred from old car..
James Morgan was excellent throughout the process and Nigel was very helpful also.
All went smoothly
Kept me informed by email and phone
Everything happened as agreed and planned
Adding fuel was a nice touch
Craig Hudson was an outstanding sales representative. He was never pushy during the sales phase. He was able to answer all my questions quickly and accurately.
All the staff were polite, friendly and professional. Nothing seemed too much trouble.
Purchase was swift and stress free. Mel constantly updated me with the progress of my new car and when it would be ready. She also showed me through the controls thoroughly when collecting my car.
I was so impressed with the exceptional service I received from Matthew Higgins, Sales Executive, from start to finish. He showed professionalism and care and his level of knowledge about the vehicle was outstanding. Can't thank him enough.
Excellent service from initial inquiry through to picking car up. Kept fully updated through each stage. Excellent handover with a follow up courtesy call.
Seamless service from beginning to end.
Friendly expert advice
I couldn't fault the dealers which is why I have returned to buy a second car through James Kelly who works there.
They looked after me at all times
I have never purchased a new vechiacle and feel inbuilt the hand over process up to be more than what it actually was.
Halliwell Jones were a delight to deal with. They kept me informed the whole process even when there was an in expected delay in production at the factory. They honoured the PX price even though the car was 2 months late.
James Kelly is an incredibly nice guy, very polite and it was a pleasure to do a deal with this man.
Very pleasant sales team, took time with us.
Paul Clegg in Warrington was very friendly and helpful. He kept me updated on the progress of the build of my car and when it arrived in the country. He even rang me a few days after to check I was managing ok and using all the benefits of the car.
Basically the car sold itself but the sales and finance personnel made it an easy decision- a thoroughly enjoyable one
Very satisfied, after ordering we changed our mind about colour and specification but James was very helpful.
Always looks and feels good.
Mainly done over the telephone but all visits were efficient and straight forward.
Picked the car up after work and was a little late it was not a problem the handover was not rushed and I did not feel I was putting anbody out. Was offered the option to retutn to have amazon music set up by the salesman
Craig was exceptional and took all the hassle out of the process, keeping me up to date at all stages
Great deal negotiated and I was kept informed through my order and sale proceedure.
All dialogue from initial Enquiry to purchase very clear and handled within agreed timescales.
All expectations met
Matthew kept me updated throughout the whole process.
all went very smoothly
Again it was all down to Mathew Higgins there was a technical problem with the radio which he found just before we were due to pick up the car. He phoned us explained the situation so we wouldn't arrive at the garage to be hanging around.
Similar to the first question, overall experience was good. Felt there was little cooling off period once had shook hands on the deal also.
Excellent service from Elizabeth , Matt and Nigel at Halliwell Jones Warrington
Great service and really friendly
Please see response above
I was always informed at every stage on the progress of my vehicle. At handover everything was clearly explained making the whole experience feel seamless
Easy to do business with.
Everything was ready as promised
All went according to plan. 1member of staff was my link and this made the process smooth.
Received prompt and courteous attention and any queries were answered promptly. Would have been a nice touch to have got a small gift e.g. flowers or wine on collection of the car as we've had with other prestige brands.
Excellent very profesdional, very welcoming from first greeting from reception to completing purchase with the consultant
Same reasons as above.
I was advised at first that I could not put the ownership of the vehicle in my wifes name. I have had several vehicles over he last 20 years and have never had this issue, At one time I was told by your finance manager it was encase I got divorced.
Matthew and the new sales manager sam did everything possible to get our monthly payments to as close as we wanted to be with a better specification car than we had expected.
Everything I was promised happened
Everything went to plan with no hiccups whatsoever
Well looked after with drinks etc
Mel was a dream and was patient with my ever changing needs
Pleasurable experience all the way. Five star coffee machine.