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Per reason above - the guy on the service desk was brilliant
the service recall was handled perfectly but one star deducted as I have not been given the quotation I requested for tow are fitting
Friendly staff and very efficient.
The problem I had was resolved, though it did take a couple of visits.
I think the staff are very professional and are attentive and able to help me when I have queries.
Courteous, efficient and friendly service
Would have been 5 stars but for an apparent shortage of mechanical engineers making it a "long day."
Little waiting and dealt with professionally and courteously
the method and service i received was so easy and straight forwarded
Rectified one problem with my car at this visit and advised what else was failing causing the roof to leak intermittently, which is in the process of being repaired.
The problem was sorted out & the people were vey courteous
Work performed quickly and effectively
Everything done as planned
Quick and easy car service
did everything that coud to rectify the faults and get the veicle back to me in a timely manner
Took car on test drive but was low on fuel. Took to the nearest petrol station but it was being re fulled therefore closed. Had to wait 40 minutes in car. Was promised full tank as gesture of good will but car not full as part of handover.
Great service only problem I had to wait nearly 3 weeks for a service
Apart from price service seemed ok and on time. Waiting area also ok
I liked the new check video, showing how they check under your car and make comments as they do it. Very reassuring as you know they are doing the job and not just doing lip service.
Had a lot of waiting round on both occasions and no offer of transport/suggestions to get back home
Would have given 5 , if the car had been cleaned after the service. Overall staff were polite, professional and knowledgeable
Same service as usual but no courtesy cars available. This meant I had to take a holiday from work to get my car serviced
Basically, as stated above. I did request a taxi to take me home, after dropping my car off; I was told that this was no longer standard procedure but was told that this could be approved by a manager on this occasion.
A few changing the cameras but all sorted now
Work was carried out on time and I was kept informed at all times
Service desk staff excellent and work carried out good.
Very happy indeed. They really took the time to find out where the annoying rattles were coming from and fix them. I have had to live with this problem for 12 months now and can't tell you how grateful I am to have this issue resolved!
They collected the car serviced and MOT'd it and returned it back to me in under a day. I have previously used Southport for purchase and servicing but they no longer offer collection.
Customer service was great, both on phone and in-house
The Lady who dealt with me was lovely (I am unable to remember her name but she was new and still in training), she was helpful and genuinely seemed like she wanted to help me. I find it disappointing that a taxi service is no longer offered.
Service was what I expect from any competent garage but expensive.
First class service . Proud to use them .
Knowledge of workshop supervisor, Matt
Service centre staff are very friendly and helpful and they always keep you informed - the use of the video for the inspection of the car is a novel use of technology and is very reassuring.
Job done well; car valeted which enhances the experience
Service carried out on time and well.
Hassle free service delivered by nice people
All went well but required part out of stock so needed to rebook.
Good service but one can always improve.
Car not washed
Disappointed that a brake fluid service was chargeable even though the car had a service pack valid.I was told when I booked the service that it was not chargeable.
I thought my car would have been valeted as part of the service as ford do this when service cars and I believed BMW would provide a better service.
No surprises; the service was executed as expected.
When in for a service have been given the option of waiting or use of a curtesy car, normally I wait and full use of the coffee machine ??????, but have occasionally used a curtesy car. And as I said before my car is returned washed and valeted.
efficient, informative, conveneient service
Polite, quick and dealt with my warranty work without quibble.
Good customer service
All good and covered under service plan
Service done to a good standard, however promised time for completion was exceeded by an hour and a half, and valet wasn't as good as could be expected.
My warranty work was carried without any fuss and to my satisfaction.
Dealt with professionally.
I usually try and see Mr David Fairclogh he explains every to me in a very helpful manner and I feel my needs have been seen to. When I leave I am satisfied with the experience at Halliwell Jones.
Fast service, video and text updates of what was happening
From beginning to end the communication between depts: sales, service, bodyshop and myself was dismal. Their claim that my car was damaged when I returned it for the new part fitting is outrageous. Why is there no inspection process upon handover?
See above! I don't know what was done - I'm also pretty sure my rear alloy was scuffed while in your car also. Unfortunately this wasn't pointed out to me until the following day . . . So I have no proof. I am fairly certain however.
Done in the timescale. Because you're offering 2 hour slots, you're expected to stay. I decided to book during the day to make it easy to get there from work. However, facilities to work ( desks, chairs, plugs etc) were limited and in use.
As above. At depot level they were very good. Not impressed with BMW as a whole.
Car was repaired in a very short space of time and a car was provided promptly.
Just did everything no quibble and I even waited for the car but nice space to do so a great coffe tea n biccies
I could have done with a courtesy car but couldn't get one without about a month notice!
My car had a fault on it and the category in question was passed as working
I received exceptional service throughout my experience with Halliwell Jones. All staff members conduct themselves in a professional manner and are extremely knowledgeable and were able to answer any query I had and explain it on a universal level.
Car collected and returned by HJ for 36k service from my work location. Car valeted and returned on time with full invoice and outline of service provided
Again, bad communication but it's good service when you're there.
I initially booked the service appointment day online only to get a call to advise me the date was not available. I had an issue with with the car on that date, called BMW assist, they took the car to the garage and the car was also serviced that day
good but lack of loan cars ********************
The car valeting was not very good
Only problem is after I got my car back my idrive now keeps freezing so I need to book in for another service for the day
As always they offer a world class service and couldn't be more welcoming
This one wasn't too bad but previous two were less than ideal, even with this one I've had a couple of things that would have preferred to have been done better.
Brilliant helpful staff. Unfortunately had to wait in garage so decided not to get valet so I wasn't there the full day
Great customer experience.
Same as above twice this has happened now I need to ring a month in advance to book my car in not great customer service
There was a 'boot' mark on the inside of the drivers door; which is how the technician must have opened it from the inside, whilst inside the car. I suspect that door must have been partially open and he used his boot to fully open the door.
As already stated above
friendly staff and informative
Staff are always helpful and knowledgeable when you attend the garage or call on the phone. Only negative is the amount of time taken to book a car in can take 20/30 mins. Must be a better system
The work carried out was to an excellent standard and the staff polite and courteous.
there was nothing to be satisfied about with regards to my last visit, sorry!
Service completed on time and results explaìned
Documentation identified work completed,after a motorway drive of 150 miles I noticed that the exhaust pipe was black which suggests the car is running rich, I also noticed that even though I was driving in economy mode it only achieved a poor 40mpg.
Efficient & friendly
I had to wait a long time for pick up and drop off despite booking a time. Also the price quoted on the website was less than the actual.
Unhappy as still waiting on a call back.
Alex was outstanding from start to finish with the process and communication
£400 for 6 liters of oil and 2 filters having waited 3 ish weeks for an appointment. Not exactly great value.
Had winter wheels taken off, a service and bought 4 new summer tyres, but I felt valet was lacking with unwashed wheels !!! and the boot hadn't been vacuumed. Bearing in mind the wheels / new tyres were central to the visit I expected clean wheels.
Very good mechanics they got taxi for me while doing service
Lots of staff seem to be walking around doing very little. Why do they have to go into another room to print off paper work why can't this be pre printed. Due to how long it takes to drop a car off for service both me and my husband late to work
The sales guys were excellent! I only sat in the car because I was in too much pain that day, to take it for a test drive. Your coffee is the best I've ever tasted! I did mention the hardness of the seats to Craig, but he said these were the softest
I saw the car I'd wanted. Paul Clegg was excellent to get me the deal that worked for me.
Excellent service.Always purchased from Halliwell Jones.
This dealership has maintained a very high level of service and customer care over a sustained period of time.
Handover was great , and my car is awesome.
Great salesman even rang up a week after collecting the car to see if everything was okay and just ring him if we needed any help no matter how small
Very comprehensive breakdown of all feature of the car. I did take out the extra for the paint protection and was promised a cleaning kit however that was never there on my collection
Great service, great car
Very easy to do business with and i was kept informed throughout my purchase. Great team.
My Salesperson is someone I trust, I have bought a few cars from him and he always gives good advice and opinions.
Friendly and accommodating salesman.
Matthew Higgins the salesman who dealt with us was brilliant, he demonstrated how to set up the vehicle and use the features.
Everything done in a first class manner .
The staff & the whole experience were exceptional.
Again very professional
Mel at HJ was very informative
In spite of an initial 'niggle' with delivery dates and communication BMW did a fab job of resolving my issue and I feel the sales team were extremely committed to making it all go smoothly
Staff there were very accommodating in helping us find our perfect car and followed up to ensure everything was going well after we had received the car. Overall very happy with Craig at Halliwell Jones in Warrington
Car came through quicker than anticipated.
So many features on my new car that need more explanation to maximise their benefits.
Punctual explained everything clearly