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Staff are polite and efficient and more than willing to help resolve issues that arose.
Repairs took far too long to complete
As above really. Extremely helpful staff and the service was completed quickly.
Pleasant staff, car was ready before the time they had estimated to be ready
Paul McClaine, David Fairclough, Kylie Mellors & colleagues in service
it is usually a good experience dealing with Halliwell Jones
Tyre repair was an option not explained. No windscreen wipers or tyres in stock. Tracking / wheel alignment option not explained.Pick up and drop off service worked well.
It was done in the time they said without any issues
Price of tyres could be cheaper
The car returned with 2 new tyres, minus the dust caps on the new wheels...
Great people, great service, poor value for money.
I normally use Mr Dave Fairclough as point of contact when I arrange a service, any repairs or MOT. He is always courteous, I find him to be very helpful when I have a problem with the car and need advise to what kind of repair/service required.
Was keep well informed
Very polite, very professional and very efficient. They always valet my car after any work and always do their best to help in any way they can.
Halliwell jones waived their investigation fee, the work was carried out well (I was worried that there might be some rattles, but there are none). The car was valeted and a mismatching dust cap replaced before the car was returned to me.
the experience was hassle free due to the sales person I was dealing with
The vehicle still appears to be pulling to the left after new brakes, disks and tyres.
Fault is still happening
Ready on time, all work done
Ive used other centres and I will not go anywhere else from now on, HWJ is by far the best one ive used!
The mot and video provided was very reassuring
See previous answer. At the service desk the representatives couldn't have been more helpful or indeed knowledgeable
I have used them many times and I feel they are interested ,do a good job keeping you informed of any changes you. Eyed to be aware of.
Dominic was very helpful and positive in regards to a few unexpected glitches
Good friendly expert advice
Problem fixed. Health check carried out on the car. Car washed prior to return.
As my previous answer fast service but expensive. Car was scratched during service but were prompt to provide a resolution. I have not had the time to come in due to work. Service hours should be changed to met clients needs and not the workforce.
See above. The collect and return service is much appreciated
Kept informed the whole stage of the service
Ive given this score just for one little reason. I was contacted about end of warranty service just a week before it ran out. Only one appointment was the Friday. If I was in work I wouldnt of made it,subsequently forcing me to pay after that date
Assistant gave a quote for several vehicles both new and used to help with oyr decision on a new car
again a pleasent reassuring experiance
I was able to wait for my car to be serviced in comfort and great facilities for me to use
All staff very helpful. James kept in regular contact to ensure I was up to date. My experience was very relaxed and explained thoroughly, not pushy in any way. The car was built before expected date which is a bonus.
The chap pulled out all the stops to get me the correct tyre for my car even when they did not have it in stock
Always go above and beyond what is required. Had a problem with a marked leather seat. It was perfect after the service and valet.
Ecellent service and very professional
The BMW, Mini sales, service and body shop at Halliwell Jones in Warrington all offer, professional, efficient and helpful services in a friendly and comfortable environment.
Staff are very friendly and helpful. My car was ready at the agreed time and the work had been completed perfectly.
Liked on line booking system, car ready when requested
One fault/issue is still not fixed
You didn't fix all of the issues that I reported
I have had to go back several times with same problem. All beit the problem was intermittent but Matt Smith with help of myself locating the spot, seems to have fixed it for now.
Friendly and helpful service - vehicle returned in excellent order
Friendly advice and excellent workmanship
Extremely fast and considerate response. My problem was a broken tailgate strut, dealt with under warranty. The broken strut left the tailgate fully open and the car therefore undrivable. From call to fixing and back on the road took circa 6 hrs.
Very focussed team that goes the extra distance to deliver what the customer wants.
Super overall job completed within set time
You earned it
Their service guys especially Dave Fairclough , are all excellent
Halliwell Jones is a pleasant place, the staff are always very friendly and very professional
Great Customer Service
Everything done as explained
Staff Always very pleasant and welcoming
Always a good company to work with
Made to feel welcome, everything was explained. Really good customer service.
Following my cars service the vehicle was presented having been washed and valeted.
It was a pleasant experience
Very professional service provided.
Service was done as part of the service pack
David Fairclough at Warrington, is usually the person who deals with me when I take my car in for service, etc. He is friendly, efficient and knows/understands exactly what I want. He keeps me informed about the progress of the work being done.
On time and on budget
Excellent customer service
Good car, but spoiled by not having a spare wheel storage. No oil dipstick, and lack of storage pockets in car.
because you did what you was asked to do
Our car was collected and dropped back off to my wife on completion of the service with all information explained clearly
Only one aspect marred the experience. Overall I found the service staff very helpful and friendly.
The service by the staff is excellent and the "real" value of the work is good when you consider the unpriced extras done for you
Extra hour wait than expected.Good customer service and facilities available while waiting (coffee/cakes/guest wifi/workstation)
Not sure if the service milagehas bern set correctly
Everything done as said without any problem
Completed my MOT protect and MOT in the times advertised.
as above plus Paul and Dave are top guys.
Service identified tyre problem but you had no replacement until following week.
This is the second car I have purchased new from BMW and I would not have done this if the first had been an issue. The second was as simple and smooth.
Craig was great with my self. andbrother who also purchased a vehicle with mobility top notch guy very help full in helping us with vehicle we wanted could not ask fore more
Faultless service right up to collection
As question 1
I would have expected the centre to have known about the problems when ordering a spare wheel. Other than that they were excellent
always good, about the 5th car I have bought from them
Excellent sales support and customer service , as always. Sales always go the extra mile for their customers
The sales exec (Matt Higgins) was knowledgable, friendly, and with absolutely no sales pressure tactics. He explored, and computer built, several options for us before we decided. He kept us informed every step of the way from interest to handover.
Paul Clegg helped and assisted me from start to finish with my new car.
Matthew Higgins (@ BMW Halliwell Warrington) provided a top class service and made the pick of my new car perfect. matthew took time to show me all the workings and has checked in serveral times since to ensure all OK.
Halliwell Jones were fabulous - lots of communication, efficient and very friendly service. My car was in a great bay and presented superbly - thank you.
I left the showroom with the car I wanted, and lots of information regarding my purchase.
Can't fault them.from reception to sales
Very helpfull and explained everything throughly
Nothing was too much trouble and everything went to plan. A very smooth and pleasant experience.
No issues around service
I always receive a great level of service from all colleagues at Halliwell Jones, making everything easier and efficient
See above I felt a valued customer through out
No problems with transaction
Our salesperson Carl was excellent.
Always excellent at Warrington.
The team where very helpful and supportive. I can't thanks Matthew and Nail enough. I will definitely be back
I felt that I was looked after through the whole process.
Everyone at Halliwell Jones Warrington made the purchasing and delivery of my new car a pleasure.
See the comment for Q1.
the sales person James Morgan
Very good the only thing they could have done better was to inform me of my payment options. I wasn't aware that I couldn't pay the rest of my deposit on credit card so would have helped to know this earlier.
Again, brilliant staff, really made to feel like we were being welcomed as BMW customers rather than just another customer being sold another car. My family were taken care of, even ensuring that my easily bored 4 year old was made to feel welcome.
Fourth Bmw explains it
They kept me posted every step of the way and were very helpful
Experience at the BMW centre was fantastic, everything was done smoothly and all my questions were answered
Philip jones, Matthew Higgins and Richard Halliday at the warrington branch were amazing. They did a great job.
Excellent customer service, in particular from Melanie who excelled in her role
Carl Owens at Halliwell Jones was excellent throughout
Very very smooth.