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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Upgrade Event

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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NEW Halliwell Jones Films

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Best Large Executive Company Car

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BMW Group wins Low Emission Vehicle Manufaturer of the Year

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CONFIRM YOUR ATTENDANCE.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sam Leslie

BMW New Car Sales Manager
  • Years in the company

Nigel Mckay

Business Manager
  • Years in the company

Carl Owens

New Car Sales Executive
  • Years in the company

Matthew Higgins

New Car Sales Executive
  • Years in the company

Melanie Gill

New Car Sales Executive
  • Years in the company

Matthew Turner

New Car Sales Executive
  • Years in the company

Anthony Chisnall

BMW iSpecialist
  • Years in the company

Robert Woodward

Corporate Sales Manager
  • Years in the company

Gwyn Jones

Used Car Sales Manager
  • Years in the company

Keith Crummey

Business Manager
  • Years in the company

Greg Etchells

Used Car Sales Executive
  • Years in the company

Chris Ratcliffe

Used Car sales Executive
  • Years in the company

Nick Wilson

Used Car Sales Executive
  • Years in the company

David Bevan

Used Car Sales Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are polite and efficient and more than willing to help resolve issues that arose.

Service

Repairs took far too long to complete

Service

As above really. Extremely helpful staff and the service was completed quickly.

Service

Pleasant staff, car was ready before the time they had estimated to be ready

Service

Paul McClaine, David Fairclough, Kylie Mellors & colleagues in service

Service

it is usually a good experience dealing with Halliwell Jones

Service

Tyre repair was an option not explained. No windscreen wipers or tyres in stock. Tracking / wheel alignment option not explained.Pick up and drop off service worked well.

Service

It was done in the time they said without any issues

Service

Price of tyres could be cheaper

Service

The car returned with 2 new tyres, minus the dust caps on the new wheels...

Service

Great people, great service, poor value for money.

Service

I normally use Mr Dave Fairclough as point of contact when I arrange a service, any repairs or MOT. He is always courteous, I find him to be very helpful when I have a problem with the car and need advise to what kind of repair/service required.

Service

Very efficient

Service

Was keep well informed

Service

Very polite, very professional and very efficient. They always valet my car after any work and always do their best to help in any way they can.

Service

Halliwell jones waived their investigation fee, the work was carried out well (I was worried that there might be some rattles, but there are none). The car was valeted and a mismatching dust cap replaced before the car was returned to me.

Service

the experience was hassle free due to the sales person I was dealing with

Service

The vehicle still appears to be pulling to the left after new brakes, disks and tyres.

Service

Fault is still happening

Service

Ready on time, all work done

Service

I’ve used other centres and I will not go anywhere else from now on, HWJ is by far the best one i’ve used!

Service

The mot and video provided was very reassuring

Service

See previous answer. At the service desk the representatives couldn't have been more helpful or indeed knowledgeable

Service

I have used them many times and I feel they are interested ,do a good job keeping you informed of any changes you. Eyed to be aware of.

Service

Dominic was very helpful and positive in regards to a few unexpected glitches

Service

Good friendly expert advice

Service

Problem fixed. Health check carried out on the car. Car washed prior to return.

Service

As my previous answer fast service but expensive. Car was scratched during service but were prompt to provide a resolution. I have not had the time to come in due to work. Service hours should be changed to met client’s needs and not the workforce.

Service

See above. The collect and return service is much appreciated

Service

Kept informed the whole stage of the service

Service

No problems

Service

I’ve given this score just for one little reason. I was contacted about end of warranty service just a week before it ran out. Only one appointment was the Friday. If I was in work I wouldn’t of made it,subsequently forcing me to pay after that date

Service

Assistant gave a quote for several vehicles both new and used to help with oyr decision on a new car

Service

again a pleasent reassuring experiance

Service

I was able to wait for my car to be serviced in comfort and great facilities for me to use

Service

All staff very helpful. James kept in regular contact to ensure I was up to date. My experience was very relaxed and explained thoroughly, not pushy in any way. The car was built before expected date which is a bonus.

Service

The chap pulled out all the stops to get me the correct tyre for my car even when they did not have it in stock

Service

Always go above and beyond what is required. Had a problem with a marked leather seat. It was perfect after the service and valet.

Service

Ecellent service and very professional

Service

The BMW, Mini sales, service and body shop at Halliwell Jones in Warrington all offer, professional, efficient and helpful services in a friendly and comfortable environment.

Service

Staff are very friendly and helpful. My car was ready at the agreed time and the work had been completed perfectly.

Service

Liked on line booking system, car ready when requested

Service

One fault/issue is still not fixed

Service

You didn't fix all of the issues that I reported

Service

I have had to go back several times with same problem. All beit the problem was intermittent but Matt Smith with help of myself locating the spot, seems to have fixed it for now.

Service

Friendly and helpful service - vehicle returned in excellent order

Service

Friendly advice and excellent workmanship

Service

Extremely fast and considerate response. My problem was a broken tailgate strut, dealt with under warranty. The broken strut left the tailgate fully open and the car therefore undrivable. From call to fixing and back on the road took circa 6 hrs.

Service

Very focussed team that goes the extra distance to deliver what the customer wants.

Service

No problems

Service

Super overall job completed within set time

Service

You earned it

Service

Their service guys especially Dave Fairclough , are all excellent

Service

Halliwell Jones is a pleasant place, the staff are always very friendly and very professional

Service

Great Customer Service

Service

Everything done as explained

Service

Staff Always very pleasant and welcoming

Service

Always a good company to work with

Service

Made to feel welcome, everything was explained. Really good customer service.

Service

Following my cars service the vehicle was presented having been washed and valeted.

Service

It was a pleasant experience

Service

Very professional service provided.

Service

Service was done as part of the service pack

Service

David Fairclough at Warrington, is usually the person who deals with me when I take my car in for service, etc. He is friendly, efficient and knows/understands exactly what I want. He keeps me informed about the progress of the work being done.

Service

On time and on budget

Service

Excellent customer service

Service

Good car, but spoiled by not having a spare wheel storage. No oil dipstick, and lack of storage pockets in car.

Service

because you did what you was asked to do

Service

Our car was collected and dropped back off to my wife on completion of the service with all information explained clearly

Service

Only one aspect marred the experience. Overall I found the service staff very helpful and friendly.

Service

The service by the staff is excellent and the "real" value of the work is good when you consider the unpriced extras done for you

Service

Extra hour wait than expected.Good customer service and facilities available while waiting (coffee/cakes/guest wifi/workstation)

Service

Not sure if the service milagehas bern set correctly

Service

Everything done as said without any problem

Service

Completed my MOT protect and MOT in the times advertised.

Service

as above plus Paul and Dave are top guys.

Service

Service identified tyre problem but you had no replacement until following week.

Service

This is the second car I have purchased new from BMW and I would not have done this if the first had been an issue. The second was as simple and smooth.

Sales

Craig was great with my self. andbrother who also purchased a vehicle with mobility top notch guy very help full in helping us with vehicle we wanted could not ask fore more

Sales

Faultless service right up to collection

Sales

As question 1

Sales

I would have expected the centre to have known about the problems when ordering a spare wheel. Other than that they were excellent

Sales

always good, about the 5th car I have bought from them

Sales

Excellent sales support and customer service , as always. Sales always go the extra mile for their customers

Sales

The sales exec (Matt Higgins) was knowledgable, friendly, and with absolutely no sales pressure tactics. He explored, and computer built, several options for us before we decided. He kept us informed every step of the way from interest to handover.

Sales

Paul Clegg helped and assisted me from start to finish with my new car.

Sales

Matthew Higgins (@ BMW Halliwell Warrington) provided a top class service and made the pick of my new car perfect. matthew took time to show me all the workings and has checked in serveral times since to ensure all OK.

Sales

Halliwell Jones were fabulous - lots of communication, efficient and very friendly service. My car was in a great bay and presented superbly - thank you.

Sales

I left the showroom with the car I wanted, and lots of information regarding my purchase.

Sales

Can't fault them.from reception to sales

Sales

Very helpfull and explained everything throughly

Sales

Nothing was too much trouble and everything went to plan. A very smooth and pleasant experience.

Sales

No issues around service

Sales

Total satisfaction.

Sales

I always receive a great level of service from all colleagues at Halliwell Jones, making everything easier and efficient

Sales

See above I felt a valued customer through out

Sales

No problems with transaction

Sales

Amazing service

Sales

Our salesperson Carl was excellent.

Sales

Always excellent at Warrington.

Sales

The team where very helpful and supportive. I can't thanks Matthew and Nail enough. I will definitely be back

Sales

I felt that I was looked after through the whole process.

Sales

Everyone at Halliwell Jones Warrington made the purchasing and delivery of my new car a pleasure.

Sales

See the comment for Q1.

Sales

the sales person James Morgan

Sales

Very good the only thing they could have done better was to inform me of my payment options. I wasn't aware that I couldn't pay the rest of my deposit on credit card so would have helped to know this earlier.

Sales

Again, brilliant staff, really made to feel like we were being welcomed as BMW customers rather than just another customer being sold another car. My family were taken care of, even ensuring that my easily bored 4 year old was made to feel welcome.

Sales

Fourth Bmw explains it

Sales

They kept me posted every step of the way and we’re very helpful

Sales

Experience at the BMW centre was fantastic, everything was done smoothly and all my questions were answered

Sales

Philip jones, Matthew Higgins and Richard Halliday at the warrington branch were amazing. They did a great job.

Sales

Excellent customer service, in particular from Melanie who excelled in her role

Sales

Carl Owens at Halliwell Jones was excellent throughout

Sales

Very very smooth.