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Car collected and returned by HJ for 36k service from my work location. Car valeted and returned on time with full invoice and outline of service provided
Again, bad communication but it's good service when you're there.
I initially booked the service appointment day online only to get a call to advise me the date was not available. I had an issue with with the car on that date, called BMW assist, they took the car to the garage and the car was also serviced that day
good but lack of loan cars ********************
The car valeting was not very good
Only problem is after I got my car back my idrive now keeps freezing so I need to book in for another service for the day
As always they offer a world class service and couldn't be more welcoming
This one wasn't too bad but previous two were less than ideal, even with this one I've had a couple of things that would have preferred to have been done better.
Brilliant helpful staff. Unfortunately had to wait in garage so decided not to get valet so I wasn't there the full day
Same as above twice this has happened now I need to ring a month in advance to book my car in not great customer service
Great customer experience.
There was a 'boot' mark on the inside of the drivers door; which is how the technician must have opened it from the inside, whilst inside the car. I suspect that door must have been partially open and he used his boot to fully open the door.
As already stated above
friendly staff and informative
Staff are always helpful and knowledgeable when you attend the garage or call on the phone. Only negative is the amount of time taken to book a car in can take 20/30 mins. Must be a better system
Service completed on time and results explaìned
there was nothing to be satisfied about with regards to my last visit, sorry!
The work carried out was to an excellent standard and the staff polite and courteous.
Alex was outstanding from start to finish with the process and communication
Unhappy as still waiting on a call back.
I had to wait a long time for pick up and drop off despite booking a time. Also the price quoted on the website was less than the actual.
Documentation identified work completed,after a motorway drive of 150 miles I noticed that the exhaust pipe was black which suggests the car is running rich, I also noticed that even though I was driving in economy mode it only achieved a poor 40mpg.
Efficient & friendly
£400 for 6 liters of oil and 2 filters having waited 3 ish weeks for an appointment. Not exactly great value.
Had winter wheels taken off, a service and bought 4 new summer tyres, but I felt valet was lacking with unwashed wheels !!! and the boot hadn't been vacuumed. Bearing in mind the wheels / new tyres were central to the visit I expected clean wheels.
Very good mechanics they got taxi for me while doing service
Lots of staff seem to be walking around doing very little. Why do they have to go into another room to print off paper work why can't this be pre printed. Due to how long it takes to drop a car off for service both me and my husband late to work
High standardn of workmanship
Made to stand in a undignified lien when dropping of the car for service whilst your sales staff were obviously having there morning jolly meeting peering through the windows? If I was it was my shop those staff would of been out offering coffee at l
Very professional and courteous. Great job done.
All work completely quickly and efficiently with no issues.
The guy I dealt with was very good
efficiently addressed any issues
They collected and delivered my car, which saved about 2 hours of my time
We have always enjoyed our visits
As above, courteous, friendly service an all carried out on time.
One of the issues raised was that a wheel needed a refurb which I was aware of and that the body shop would be in touch. Received no call so rang - wheel had not been reviewed. Sent an email with photo - still no contact.
the sales team when buying the car was good, but when it's had issues and gone back in, they have had to keep the car for longer than they said. also i had to ring them for updates.
waited told 2 hours took 2 hours
I took my car in for a service and my car was serviced in an efficient time scale
I have been with the Company for years with Minis and BMW's, and am very satisfied with their Service, including a Recall on my X1 some years ago, though it was the Daily Mail which told me about the problem.
Car booked in for a Wednesday for mot. I dropped car off on Tuesday so they could start work earlyas I needed the car in the afternoon Contacted HJ at lunch. No mot done as they had forgot to do it.
The appointment was quick and although I needed a new tyre I wasn't pushed into having it done on the day.
See above , good collection service but less control of service results.
The staff in the service department are very efficient and polite as allways. Unfortunately the "included valeting" didn't extend to the boot area :(
Good service with the pick up and drop off from home, the driver was on time and courteous. The communication about issues arising during the service was non-existent.
Staff kept me up to date at all times
Disappointed with the service and final customer experience once HJ had my money
Friendly, helpful and efficient service
This serviced was fine, I am however still unhappy with previous service.
Halliwell Jones provides a highly prompt and efficient service.
Good communication from Dave Fairclough. Frustrated by checking in system at Warrington. Annoyed that a battery had not been replaced during the replacement process and a new warning message on the car when I picked it up.
The check in took over 45 minutes, when all the details were already on the system. The service assistant had to ask me how much I had been quoted for the job . 89 Characters is not enough for me to expand on the poor level of service I experienced
Apart from the last hour, it was all very efficient.
Slightly disappointed vibration I have experienced (and reported) when driving my vehicle was not felt on test drive peeformed by garage. However, agreed to go out with a driver when I bring car in for follow-up service to rectify minor warranty fix.
Helpful and respectful of situation
Lack of courtesy cars and incompetent service around break fluid change. Could have caused fatal accident with break fluid leak and dangerously low fluid levels in reservoir.
Dave extremely helpful, as usual - five stars. Phone answering is apparently terrible regularly when ringing the serving department. Also male staff member who gave vehicle back was misable.
As explained I was disappointed with the late completion of the service. When I booked the service I said I needed my car back before 3pm and was told this would be OK.
For various reasons we needed to drop the car off early the next day and couldn't collect it until after the weekend. This was all accommodated by the Halliwell Jones service reception without fuss.
Good staff service
Kept me informed about were the service was upto and what they were doing.
Very pleased overall. Just slightly let down with the issue that they did not know that I had paid in advance for the service pack and this delayed things somewhat.
Polite and friendly
Service rep went to get courtesy car. But did not meet up with me where they said. Wanted to charge for courtesy car, although the only reason I was there was they messed up in the first place. When asked to check the tracking, they did do it
Service contacted me when the car was ready, work was carried out to my satisfaction
all work done on time
No courtesy car available and no local taxi service in place-this was previously readily available and included in the service- so the whole experience was unpleasant and I will get it serviced elsewhere going forward.
I experienced very good communication from the staff, they kept me upto date with everything and my vehicle seems to running great at the first impressions of driving.
My car was kept in the garage for a number of days without me being kept up to date with what was going on. It was only when I phoned for an update that I was actually told that my car was ready fo collection.
When I booked my car in for service I asked for drivers rear tyre to be changed due to a slow puncture. The day I left my car for the service , the day I again mentioned it , not been done and was promised they would get one as yet only 14 days waite
All staff are very helpful and friendly, making my visit a very nice experience.
Same as above, my service cost was reimbursed however only after BMW took a further £328 instead of refunding me!!!
the vehicle was booked in and wasn't looked at from 08.30 - 16.30
Friendly, knowledgable staff, speed of service, quality of workmanship
Kept informed throughout the process
Friendly service, completed on time with car cleaned.
The service provided in the Warrington Branch has been exceptional to date
After making a booking to have an electronic head failure fixed I was told that it could take up to five hours to diagnose. No lift home or courtesy car was offered. I was in effect told to walk the streets of Warrington for five hours!
Everything was carried out as required and promised
Vague staff giving incorrect information with little regard for the customer.
Professional service team who keep you informed . Organised a repair along with a service and end of guarantee check.
David was friendly and efficient
A good service for me is about feeling well-received, valued and respected as a customer and importantly being satisfied with work carried out on your vehicle - A friendly yet professional attitude is important for me and I received both.
The contact and updates where good but the on site service was awful.
Reported a rattle on cold start, technician came on a test drive. The noise was explained to be the gate on turbo. Not something I expect from BMW, this has left me feeling anxious about the car and feel like I'm waiting for a technical failure.
Lack of courtesy car without booking well in advance and withdrawal of local taxi service
Two small points: Tried to re-phone our first Sales Executive and his recorded message indicated that he'd call back - OK, but he was on a four-day break! Our second Sales Executive promised to call back later in the afternoon but never did!
My first service on my 2 series coupe was cheaper than the quote I received previously.
Thorough service, like the paperwork and link to your cars healthcheck & had my car complete before the time I had requested.
Much better experience in comparison to Liverpool and Bournemouth
The service received is professional however the last two times I got my car serviced, my experience was underwhelming. At both occasions BMW forgot to order one of the parts required for service and I had to get it serviced on another day.
Had someone called to say it would take all day for the work to be carried out I could have arranged another day. I've been driving BMW for the past 30 years and have never had this bad service before.
Can't fault the service. Friendly, professional and quick.
I refer you to my previous answer.
The cost is at the high end
Waited at the dealership from 9:00 until 15:15 whilst the first service was completed and a warranty issue (creak to the inner B pillar) was addressed
Hard to get through to speak to anyone and was given incorrect information
Poor communication as mentioned previously
Very well looked after at the showroom. Great staff.
The check in at the service desks took some time with customers waiting in line, I also had to call for an update which took numerous calls with nobody answering the service phones when put through from the reception, then to find the car not ready!
Excellent service. Car given a quick clean to the inside.
Car came through quicker than anticipated.
So many features on my new car that need more explanation to maximise their benefits.
Punctual explained everything clearly
Very good. James took the time to sit in the car with me for a good while to show me the new features compared to my older 1 series.
Overall a very pleasant experience
I was treated in a friendly professional manner and all my questions were answered.
Always kept in touch to give me updates on the delivery of my car and always looked after myself and my partner with any problems we had.
I had a thorough handover of my car by Carl
Matthew took the time to fully explain the features and benefits of the vehicle and answered any questions I had.
Really good service, nice collection experience
Very friendly & helpful sales team.
I was kept fully informed as my order progressed.
All very good with the only downside to the experience was on collection the security code to the satnav had not been set up. This I would expect to be a fundamental item on checklist prior to handover that the workshop hadn't completed.
James Kelly was more than helpful and made my experience of buying my first BMW a memory to look back forever.
Very good and knowledgeable. During conversations might be worth remembering that customer may not be conversant with all the acronyms / terms used
Great customer service, friendly staff and overall a pleasant experience.
They bend over backwards to help
Smooth clean handover was only there for 40 minutes. All paperwork was sorted and keys where in my hand within the hour.
I would have said completely but the delivery of the car to the dealer was 5 days late. Not the dealer's fault
James Morgan sold us the car. Very efficient, knew the product and helped us through the sale.
The attention was excellent
car ready on time and excellently presented
Very satisfied, nice touch having car in specific handover bay on collection. Salesperson answered all my questions & went over all controls again to ensure full understanding before we drove away.
The car arrived on time and looked special when l collected it 10 days ago.I am a private motorist and like having a new car.
Excellent sales person.l went into the showroom with an open mind and came out buying a new car.
Good service from THE SALES PERSON
Matt Higgins made the experience was very easy and it was a pleasure dealing with him again
The staff were helpful
The sales team and in particular Craig Hudson, who dealt with me, made the whole process incredibly easy, stress free and uncomplicated. Nothing was too much trouble and he provided me with a first class service.
Great service from Matthew and Halliwell Jones
For the reasons described above, plus James went above & beyond to arrange an extended test-drive even after we had committed to purchase our new car, which ultimately led to us being double-sure that we had made the right choice.
James was fantastic and had no issues.
Everything has been so easy from start to finish. From James Morgan my salesman finding me the right spec i wanted and having it ready to collect on the 1st of march new 19 reg.
From the start of ordering my new vehicle to receiving was kept informed of the development and everything went as explained in detail. This is my Fifth BMW through finance and Paul Clegg has managed all of the agreements efficiently and professional