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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

Latest News & Events

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Motability Offers

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance

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The BMW Lower Emissions Allowance.

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Halliwell Jones Summer Offers

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The Black Fire Edition of the BMW X5 M and BMW X6 M

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Careers at Halliwell Jones

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The first ever BMW 6 Series Gran Turismo

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The all-new BMW X3.

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THE ALL-NEW BMW M4 CS

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BMW i3 94Ah RANGE EXTENDER WINS BEST PLUG-IN CAR AWARD

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THE NEW BMW 5 SERIES TOURING

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The new BMW i8 Prontonic Colours

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Name of Warrington Wolves’ home to remain as The Halliwell Jones Stadium for at least five more years

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The New BMW 5 Series Saloon Launch Event

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NEW Halliwell Jones Films

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BMW i3 Service Inclusive

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BMW M140i 5-door Sports Hatch now available at Halliwell Jones BMW.

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The BMW 5 Series. The World's most successful business car

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Best Large Executive Company Car

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BMW Group wins Low Emission Vehicle Manufaturer of the Year

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CONFIRM YOUR ATTENDANCE.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Sam Leslie

BMW New Car Sales Manager
  • Years in the company

Nigel Mckay

Business Manager
  • Years in the company

Carl Owens

New Car Sales Executive
  • Years in the company

Matthew Higgins

New Car Sales Executive
  • Years in the company

Melanie Gill

New Car Sales Executive
  • Years in the company

Matthew Turner

New Car Sales Executive
  • Years in the company

Anthony Chisnall

BMW iSpecialist
  • Years in the company

Robert Woodward

Corporate Sales Manager
  • Years in the company

Gwyn Jones

Used Car Sales Manager
  • Years in the company

Keith Crummey

Business Manager
  • Years in the company

Greg Etchells

Used Car Sales Executive
  • Years in the company

Chris Ratcliffe

Used Car sales Executive
  • Years in the company

Nick Wilson

Used Car Sales Executive
  • Years in the company

David Bevan

Used Car Sales Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same reason as about seat issues

Service

Video sent of Car report was decent

Service

This is the second time I have attended Halliwell Jones. The first time was better but still received good service.

Service

Pick up my car ,as I could not drive ,on the time they said .And return it great service and the gentleman that pick up the car was so well mannered .

Service

The car was returned and looked like new. I was informed of any work that had taken place.

Service

Can't fault them at all. Served me quick and did everything needed. Also provided me with info when I asked about other things too.

Service

Disappointed with the valet. Boot was dirty and the dashboard hadn't been wiped.

Service

Again great service.

Service

Smooth process from start to finish

Service

A quick, friendly and efficient service.

Service

Car less than 3yrs old went in for air con problem, they decided to do system upgrade and the system crashed needing a new head unit. This they refused to do on warranty because I had lazer equipment fitted. I went elsewhere had it sorted but with a

Service

Never let me down.

Service

Polite, efficient and punctual

Service

Excellent

Service

Very helpful and gave good advice

Service

David was brilliant

Service

Being a widow and in my seventies, the kindness, help and consideration shown to me by the Body Repair Shop in Warrington took away all the worries of trying to get my car repaired

Service

Car cleaned, good service.

Service

As above, professional efficient service to all customers.

Service

car returned with dirt on driver seat ( it is cream leather), yes the car had been cleaned but all the inside door trims were dirty, the car had been there a week.Bodyshop not asked to quote for repair, I asked twice if they could do this, not happy

Service

As no. one

Service

As I have mentioned above.

Service

Work was completed on time and I was called during day with an update so knew the job was progressing well

Service

No problems, no hassle very friendly and helpful from my initial request for a service I received a call within an hour and was given a slot that suited me

Service

Ease of service and feedback

Service

Would have liked the car ready a bit earlier. It was nearly 5:00pm when it was ready, after dropping it off 8:30am

Service

Excellent customer service

Service

All aspects of the experience were to a high standard

Service

The service is always efficient your car is given a full health check whilst it's there.

Service

Very polite staff, warm and friendly showroom

Service

staff were all friendly and the vehicle was returned when it was meant to be, all clean.

Service

Great service when restricted and a price match wad given on the mot. My car came back nice and clean too. ?

Service

87 miles were put on the car whilst it was out of my possession. HJ are helping me find out why this has happened and to be fair it appears likely that this was by the recovery agents employed by BMW uk and Allianz. The matter is on going.

Service

No messing they keep to their time estimates - very accurate

Service

Car was mot'd and handed back to me nice and clean.

Service

See above

Service

Came for a MOT and pleasantly surprised to find it was a discounted price

Service

Excellent service

Service

Being first thing it took quite a while to get soughted

Service

See above

Service

Service carried out on time and staff were informative and friendly

Service

The tyre light came on as soon as I pulled out of the carpark

Service

High quality service and polite people

Service

Whilst I understand that a full software update was performed, it was disappointing that my settings we not preserved.

Service

Great service and really looked after my car. However, this email is actually addressed to my wife!

Service

Great service, efficient and kept me informed

Service

Excellent customer service

Service

Work has always been carried out satisfactorily but there have been several issues with the reliability of components of the car.

Service

Process easy finished on time

Service

Over the years I have dealt with several of the staff time and time again. They will go the extra mile for you if you have any problems.

Service

Again, very efficient and I experienced no problems

Service

Good service ,did what was asked and a bit more when asked at short notice.

Service

The work was carried out on time an to a good standard. The vehicle was returned in showroom condition.

Service

No courtesy car booked as requested. Service indicators not reset required a second visit which was completely avoidable.

Service

They gave me a detailed video explaining the problem they couldnt match the tyre prices but we will be returnin

Service

Very good service nothing too much trouble

Service

EXCELLENT SERVICE TEAM

Service

Clean show room, good staff, great communication from staff regarding time the car will be ready. When picking up the car it's been cleaned that's a really nice touch by BMW

Service

Bit of a wait for car. Needed to get back to work. Not the best valet. Looked like a rush job.

Service

quick turnaround in the morning and car cleaned (wasn't expected)

Service

I am extremely fussy when it comes to my car(s) and prefer no one but myself and a select few to have any kind of interaction with them. Paul Lancelott (Assistant Service Manager @ Halliwell Jones Warrington) understands this & has my confidence.

Service

I HAVE TRAVELLED THE WORLD AND APPRECIATE CLASS GENUINE ATTENION

Service

Everything seemed ok

Service

service rep very professional and dealt with technical difficulties thoroughly and to my convenience

Service

Well organised service ( Recall work)

Service

Incorrect tyre wear assessment, as outlined above.

Service

as above

Service

It was encouraging to have a free end of warranty visit.

Service

Thought it was very expensive for basic oil change and micro filter. A real niggle was the charge of £3.75 + vat for a litre of screenwash which I doubt was necessary.

Service

As above - need to improve on right first time

Service

Same as above over egged egos and too much glitz which is totally unnecessary. I just want a good service for a fair price not bullshit and glass and stainless steel and computers which doubles the price of my service

Service

A problem I reported has not been resolved despite the car software being reinstalled. There is a lag in acceleration in certain instances and the software update did not rectify it. I will be taking the car back.

Service

Always looked after and treated as a valued customer.

Service

100%

Service

See above

Service

When the car was serviced told them not to wash the car and lacquer the tyres, this request was ignored.Advised reception that the car was petrol but was wrongly badged as a diesel, not sure this info was passed onto the mechanic re:oilSee above

Service

Free birthday check. Easy to book, work completed on time and whilst I waited. Pleasant waiting facilities.

Service

Only issue was that on the phone I was advised it would take 1-1.5hours and in fact in took 3hours!

Service

its and excellent dealer ship with great knowledgable people

Service

everything seemed perfect

Service

Couldn't fault anything.

Service

As above plus good valet

Service

As above

Service

The tracking was adjusted but it doesn't feel 100% true any more.

Service

Best experience I've had with car servicing. Great to have the text with a video link. Really helpful and informative. Waiting in the office was great. Wifi and drinks.

Service

I had a waiting appointment for the MOT of my car which I was told would be 1.5 hours. Car was finished washed and ready right on time.

Service

I brought the car in. The guy I delt with made note of my request not to have the car washed, job was done in 30 mins nice waiting area

Service

Fault was never removed and we were told that they have resolved it.

Service

Great customer service

Service

Have a long time relationship with the Warrington Branch, having bought several Minis from them and a BMW X1 which my wife and are are very pleased with, and also from the Serviceing aspect of all our BMW related cars over the years. .

Service

The dealer couldn't find a fault however, the service was good,

Service

Quite a long wait to get an appointment with a courtesy car available. Not great getting a courtesy car with 20 miles worth of diesel in it - had to spend time finding a petrol station immediately after leaving the garage.

Service

As above.

Service

work completed on time

Service

Asked on a couple of occasions whether car's service reminder had been reset with the new MOT date and was reassured each time that it was done. However the following day it was realised that the service indicator was still showing service required.

Service

As above

Service

Cost prevents it being first class

Service

As previously stated

Service

We were told car needed big service we booked it in 2 weeks before and arrived at 8.30. The car only went in st 3 and we were told best to pick up next morning Then we were told no service needed . service due light fixed but guess what light stillon

Service

No concerns

Service

The whole experience went really well.

Service

I was contacted at approximately 2pm on the 21/07/17 and informed that my BMW required new rear brakes. This later turned out not to be correct. I also noticed that the Service Booklet had not been completed or stamped.

Service

Never had anything but good service, facilities are impressive and I even got a lift to the railway station

Service

Usual faultless attention to detail.

Service

Very disappointed that courtesy car showed only 3 miles of fuel and by the time i got to the garage it showed zero.

Service

Organised, quick and easy minimal wasted time.

Service

There was a lack of communication and lack of coordination with Enterprise. Had to undertake service a day after scheduled and caused problems with my work schedule.

Service

Your service manager explained all aspects of the service and it all went smoothly from start to finish

Service

No communication, poor workmanship, no quality control. Service history log not updated, rear tyres replaced and only reinflated to 1 bar.

Service

Asked for a faulty alloy to be looked at. Service manager had to do it - he wasn't there and was to phone me back the next day. He didn't. I had to chase. Now booked in for 2 weeks hence - just to have someone look at a wheel. Very inconvenient.

Service

Hassle free

Service

Curtious and explained what was being done and kept me informed from start to finish

Service

satisfied

Service

Problem l had with the car was resolved

Service

Very happy with whole experience

Service

I dropped the car off in the morning and agreed a time of 4.30pm to collect it. I had to wait until after 5.30pm to pick it up due to engineers still working on it

Service

It took over 6 weeks to get the vehicle in due to the availability of courtesy cars

Service

Car came in for 2 recalls- only one completed due to the parts hadn't turned up. Still waiting for a call when parts will arrive

Service

Friendly and efficient service.

Service

service reception staff seem very competent but they cannot do their job effectively if resources not available

Service

As above: Not enough info given regarding fault. Car in for similar fault twice in 2 weeks. Only done 5000 miles.

Service

You managed an awkward situation very capably, kept me well informed and succeeded in finishing the complex work to fit in with my important travel dates.

Service

I booked a timed wait appointment. My vehicle was returned in time, in a clean condition and the explanation of work completed was concise and clear

Service

Not clear on when car would be ready.Told to turn up to collect car and when I arrived it wasn't ready.Alot of hassle on the day with getting to work etc.

Service

Resolved the problem. Not scored top marks due to the fact that when the car had been cleaned, the steering wheel had been polished making it slippery. Also, all of my pre-saved radio stations and seat positions had been lost

Service

efficient

Service

Waited a lot longer then expected. A few days later the locking wheel nut fell off the wheel

Service

Great service from start to finish.

Sales

First visit to Halliwell Jones in Warrington and I was highly impressed; knowledgeable and helpful sales staff and friendly and attentive support staff combined with a no pressure sales approach all helped to make my visit a really enjoyable one.

Sales

Car arrived at expected time. Salesman kept in touch and updated regularly progress. Features on car demonstrated......and music transferred from old car..

Sales

James Morgan was excellent throughout the process and Nigel was very helpful also.

Sales

All went smoothly

Sales

Kept me informed by email and phone

Sales

Everything happened as agreed and planned

Sales

Adding fuel was a nice touch

Sales

Craig Hudson was an outstanding sales representative. He was never pushy during the sales phase. He was able to answer all my questions quickly and accurately.

Sales

All the staff were polite, friendly and professional. Nothing seemed too much trouble.

Sales

Purchase was swift and stress free. Mel constantly updated me with the progress of my new car and when it would be ready. She also showed me through the controls thoroughly when collecting my car.

Sales

I was so impressed with the exceptional service I received from Matthew Higgins, Sales Executive, from start to finish. He showed professionalism and care and his level of knowledge about the vehicle was outstanding. Can't thank him enough.

Sales

Excellent service from initial inquiry through to picking car up. Kept fully updated through each stage. Excellent handover with a follow up courtesy call.

Sales

As above

Sales

Seamless service from beginning to end.

Sales

Friendly expert advice

Sales

I couldn't fault the dealers which is why I have returned to buy a second car through James Kelly who works there.

Sales

They looked after me at all times

Sales

I have never purchased a new vechiacle and feel inbuilt the hand over process up to be more than what it actually was.

Sales

Halliwell Jones were a delight to deal with. They kept me informed the whole process even when there was an in expected delay in production at the factory. They honoured the PX price even though the car was 2 months late.

Sales

James Kelly is an incredibly nice guy, very polite and it was a pleasure to do a deal with this man.

Sales

Very pleasant sales team, took time with us.

Sales

Paul Clegg in Warrington was very friendly and helpful. He kept me updated on the progress of the build of my car and when it arrived in the country. He even rang me a few days after to check I was managing ok and using all the benefits of the car.

Sales

Basically the car sold itself but the sales and finance personnel made it an easy decision- a thoroughly enjoyable one

Sales

Very satisfied, after ordering we changed our mind about colour and specification but James was very helpful.

Sales

Always looks and feels good.

Sales

Mainly done over the telephone but all visits were efficient and straight forward.

Sales

Picked the car up after work and was a little late it was not a problem the handover was not rushed and I did not feel I was putting anbody out. Was offered the option to retutn to have amazon music set up by the salesman

Sales

Craig was exceptional and took all the hassle out of the process, keeping me up to date at all stages

Sales

Great deal negotiated and I was kept informed through my order and sale proceedure.

Sales

All dialogue from initial Enquiry to purchase very clear and handled within agreed timescales.

Sales

As above

Sales

Really

Sales

All expectations met

Sales

Matthew kept me updated throughout the whole process.

Sales

As above

Sales

all went very smoothly

Sales

Again it was all down to Mathew Higgins there was a technical problem with the radio which he found just before we were due to pick up the car. He phoned us explained the situation so we wouldn't arrive at the garage to be hanging around.

Sales

Similar to the first question, overall experience was good. Felt there was little cooling off period once had shook hands on the deal also.

Sales

Excellent service from Elizabeth , Matt and Nigel at Halliwell Jones Warrington

Sales

Great service and really friendly

Sales

Please see response above

Sales

I was always informed at every stage on the progress of my vehicle. At handover everything was clearly explained making the whole experience feel seamless

Sales

Easy to do business with.

Sales

Everything was ready as promised

Sales

All went according to plan. 1member of staff was my link and this made the process smooth.

Sales

Received prompt and courteous attention and any queries were answered promptly. Would have been a nice touch to have got a small gift e.g. flowers or wine on collection of the car as we've had with other prestige brands.

Sales

Excellent very profesdional, very welcoming from first greeting from reception to completing purchase with the consultant

Sales

Same reasons as above.

Sales

I was advised at first that I could not put the ownership of the vehicle in my wifes name. I have had several vehicles over he last 20 years and have never had this issue, At one time I was told by your finance manager it was encase I got divorced.

Sales

Matthew and the new sales manager sam did everything possible to get our monthly payments to as close as we wanted to be with a better specification car than we had expected.

Sales

Everything I was promised happened

Sales

Everything went to plan with no hiccups whatsoever

Sales

Well looked after with drinks etc

Sales

Mel was a dream and was patient with my ever changing needs

Sales

Pleasurable experience all the way. Five star coffee machine.