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Ive given this score just for one little reason. I was contacted about end of warranty service just a week before it ran out. Only one appointment was the Friday. If I was in work I wouldnt of made it,subsequently forcing me to pay after that date
Assistant gave a quote for several vehicles both new and used to help with oyr decision on a new car
I was able to wait for my car to be serviced in comfort and great facilities for me to use
again a pleasent reassuring experiance
The chap pulled out all the stops to get me the correct tyre for my car even when they did not have it in stock
All staff very helpful. James kept in regular contact to ensure I was up to date. My experience was very relaxed and explained thoroughly, not pushy in any way. The car was built before expected date which is a bonus.
Always go above and beyond what is required. Had a problem with a marked leather seat. It was perfect after the service and valet.
The BMW, Mini sales, service and body shop at Halliwell Jones in Warrington all offer, professional, efficient and helpful services in a friendly and comfortable environment.
Ecellent service and very professional
Staff are very friendly and helpful. My car was ready at the agreed time and the work had been completed perfectly.
Liked on line booking system, car ready when requested
You didn't fix all of the issues that I reported
One fault/issue is still not fixed
I have had to go back several times with same problem. All beit the problem was intermittent but Matt Smith with help of myself locating the spot, seems to have fixed it for now.
Friendly advice and excellent workmanship
Friendly and helpful service - vehicle returned in excellent order
You earned it
Extremely fast and considerate response. My problem was a broken tailgate strut, dealt with under warranty. The broken strut left the tailgate fully open and the car therefore undrivable. From call to fixing and back on the road took circa 6 hrs.
Very focussed team that goes the extra distance to deliver what the customer wants.
Super overall job completed within set time
Their service guys especially Dave Fairclough , are all excellent
Everything done as explained
Great Customer Service
Halliwell Jones is a pleasant place, the staff are always very friendly and very professional
Staff Always very pleasant and welcoming
Always a good company to work with
Following my cars service the vehicle was presented having been washed and valeted.
Made to feel welcome, everything was explained. Really good customer service.
Very professional service provided.
It was a pleasant experience
Service was done as part of the service pack
David Fairclough at Warrington, is usually the person who deals with me when I take my car in for service, etc. He is friendly, efficient and knows/understands exactly what I want. He keeps me informed about the progress of the work being done.
On time and on budget
Excellent customer service
Good car, but spoiled by not having a spare wheel storage. No oil dipstick, and lack of storage pockets in car.
Only one aspect marred the experience. Overall I found the service staff very helpful and friendly.
because you did what you was asked to do
The service by the staff is excellent and the "real" value of the work is good when you consider the unpriced extras done for you
Our car was collected and dropped back off to my wife on completion of the service with all information explained clearly
Not sure if the service milagehas bern set correctly
Extra hour wait than expected.Good customer service and facilities available while waiting (coffee/cakes/guest wifi/workstation)
Everything done as said without any problem
Completed my MOT protect and MOT in the times advertised.
Service identified tyre problem but you had no replacement until following week.
as above plus Paul and Dave are top guys.
Excellent service staff (Andrew Hughes)
The service is very good, I cant find any fault at all with quality of the servicing of my car.
Everyone was pleasant and helpful, felt like an important customer to them.
job well done
The service department are very good.
Andrew kept me informed and provided excellent service.
Everyth8ng went smoothly, the attention was great and my car got a video health check, all went to plan without any hiccupsAlways great to deal with Halliwell Jones
All the staff at Warrington branch are friendly and helpful nothing to much trouble for them, helped me make alternative arrangements to get a loan vehicle to enable me to get back and to to work while the vehicle was serviced
Our car was serviced on time and returned washed and hoovered.We were told of the wear to tyres and given a printout if all work carried out.
Excellent service level , very professional staff and polite throughout.
Picked car up from my house on time agreed and kept me informed
no courtesy car availability was the only issue
As above, it was a very pleasant experience, on picking up my car after the service it was a nice touch that it had also been cleaned/valeted!
Service team did their utmost to offset the impact of the need for three visits to resolve my issue
I booked the car in for a cold starting issue (see below). There were no courtesy cars available for several weeks which is ok for a scheduled visit (e.g. service) when you can plan ahead but not for a fault which needs attention sooner.
The service and mot were completed as expected
I have brought the car twice now to the garrage! I was dealt with professionally! It was easy to get to! The showroom is spacious, cozy, service was good! I dealt with Mr Andrew Hughes who was very professional both the times!
Great Staff! Couldn't do enough but nothing was forced on me. 10/10Car was valeted and was like new after service. 10/10
It went well
Everything done to make my visit a good one, all work carried out and to timings advised. Signed up to new service package which was previously not available when purchased car.
All the work was done as arranged and within the time frame given.
Told them not to do windscreen wipers and to charge me £4.50 for screenwash and they charged me for the screen wash on £325 quoted service. Spoke to BMW afterwards and refunded money and valet for hassle. Otherwise apart from cost it was fine
warm customer welcome professional staff
All work undertaken was first class and on time. The staff were friendly and helpful.
Pleasant to deal with
Halliwell Jones serviced and applied updates to the car and telephoned me when the car was ready for collection - what more could you ask for.
The fault was not rectified without pressure from BMW. The first time I was fobbed off by the dealer
Car was returned cleaned with all work done and no unexpected costs.
Paul was very helpful without being over pushy which is a real positive for me. He explained my options very clearly and was very knowledgeable regarding vehicles. Excellent handover of new vehicle.
Work carried out on same day even though not pre-booked and a recall download as well . Car back by end of day spotless.
Whole list of things to look atnothing at all looked atcouldnt even be bothered to change a fuse on the cigarette lighter
Professional and efficient
No faults. Confusion over loan car ... rectified quickly.
They are very customer focussed and friendly.
as per comments above.
Had to take the car back as they had forgotten to reset the oil service indicator. Also in the check list they had 3 of the tyres at the wrong side. A bit of lack of care and attention that you would not expect from such a company
Took in car as had puncture on passenger side, BMW advised that found a nail in tyre and replaced but didnt tell me was driver side they replaced. So passenger tyre was not inspected and had to return next day when again I had a flat tyre.
Have used HJ for a few years now (we have 2 BMW in the family) and the service levels have been consistently high
As question 1
I would have expected the centre to have known about the problems when ordering a spare wheel. Other than that they were excellent
always good, about the 5th car I have bought from them
Excellent sales support and customer service , as always. Sales always go the extra mile for their customers
Paul Clegg helped and assisted me from start to finish with my new car.
The sales exec (Matt Higgins) was knowledgable, friendly, and with absolutely no sales pressure tactics. He explored, and computer built, several options for us before we decided. He kept us informed every step of the way from interest to handover.
Matthew Higgins (@ BMW Halliwell Warrington) provided a top class service and made the pick of my new car perfect. matthew took time to show me all the workings and has checked in serveral times since to ensure all OK.
Very helpfull and explained everything throughly
Halliwell Jones were fabulous - lots of communication, efficient and very friendly service. My car was in a great bay and presented superbly - thank you.
Can't fault them.from reception to sales
I left the showroom with the car I wanted, and lots of information regarding my purchase.
Nothing was too much trouble and everything went to plan. A very smooth and pleasant experience.
No issues around service
I always receive a great level of service from all colleagues at Halliwell Jones, making everything easier and efficient
No problems with transaction
See above I felt a valued customer through out
The team where very helpful and supportive. I can't thanks Matthew and Nail enough. I will definitely be back
Always excellent at Warrington.
Our salesperson Carl was excellent.
the sales person James Morgan
Everyone at Halliwell Jones Warrington made the purchasing and delivery of my new car a pleasure.
Fourth Bmw explains it
I felt that I was looked after through the whole process.
See the comment for Q1.
Very good the only thing they could have done better was to inform me of my payment options. I wasn't aware that I couldn't pay the rest of my deposit on credit card so would have helped to know this earlier.
Again, brilliant staff, really made to feel like we were being welcomed as BMW customers rather than just another customer being sold another car. My family were taken care of, even ensuring that my easily bored 4 year old was made to feel welcome.
They kept me posted every step of the way and were very helpful
Experience at the BMW centre was fantastic, everything was done smoothly and all my questions were answered
Philip jones, Matthew Higgins and Richard Halliday at the warrington branch were amazing. They did a great job.
Excellent customer service, in particular from Melanie who excelled in her role
Carl Owens at Halliwell Jones was excellent throughout
Very very smooth.
Salesman was exceptional
The whole process was handled in a calm and professional manner making the purchase simple and stress free.
The dealership looked after me throughout the period between cars.
The dealership Halliwell Jones is an excellent company and I have purchased cars from them for 24 years. The staff are of high quality and seem to be proud of being part of the company rather than just turning up for the wages they are proud workers.
Friendly and helpful staff.
They were high quality and helped me whenever i needed it.
Customer service was excellent and the sales executive who dealt with my purchase ( Matthew Higgins) is to be commended for his professionalism, knowledge and patience with my order.
Mel was excellent
I have always dreamed of getting into a BMW since I was a young lad and when I got the chance to own 1 I thought my dream come true - The showroom is immaculate everybody is friendly and the handover was done superb, Craig Hudson is a credit to BMW.
Slight problem at the start of my purchase, but more than made up for this when the business manager got involved
Cannot fault it that is why my family have bought 4 cars from Halliwell Jones Warrington