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the service went very well
Excellent service experience with great customer service.
FAST FRIENDLY EFFICIENT SERVICE
Excellent Service Desk experience, fault rectified, and valet of car was very welcome
They accommodated me at short notice and a courtesy car was made available for the day. They knew me by name as I entered the dealership and nothing was too much trouble.
Kept up-to-date with situation
Service completed on time and kept informed throughout
thorough examination of the car with explanations
This time it was booked in for a MOT, not only was my car given a thorough inspection to my amazement it had been valeted. Very Impressed.
ease of use, professional, waiting room facilities
Service at the front desk was very good, However, I requested a quote for tyres and I never got a call back, also rubbish from a repair on the rear light was left in the boot of my car.
Time will tell if the issue is resolved
Kept me informed of any findings with pictures and video of the service.
My car went in on Monday and The work was completed on Wednesday. I was never told it would be in overnight let alone 2 nights/3 days. I work shift work and had to take the first night off followed by taking my wifes car the next night. continued-
Due to the superb customer service received, updates with vehicle progress and quick turn round time from diagnosis to rectification.
I was kept informed and the repair was completed quickly and satisfactorily.
Im very pleased with the purchase and the service
I should never have had to visit as much as I did but was always looked after
Sorted out by BMW Warranty.
The wheel hubs had badly rusted in the first few weeks. Now over time they have weathered to a dark brown with pitting. I was told this is not covered in Service Plan or Warranty & to go back to Williams in Manchester where the car originated.
good communication and knowledgable staff, good customer service
My screen wash wasn't topped up
The team were excellent though the result was disappointing
Great communication and customer service
Efficient, polite, thorough, excellent innovation with new video clip of inspection findings etc.
My radio stations were lost and my sat nav showed coordinates of longitude and latitude which was inconvenient
Booking my car in was simple and straightforward. The time frame quoted for completion of the job was adhered to and whilst waiting the surroundings were comfortable .
Job completed in one day as per estimate
As above ! I now find that the service agent who dealt with me was NEW and inexperienced , 6 hours stranded is not what I expect. No hospitality , my loss of productivity.
Car wasn't valated internally which it normally is and Ad Blue isn't covered under the service contract unlike LandRover.
Poor communication! Took car in on Wednesday morning to investigate grinding sound from near side front wheel. Advised car would be ready to pick up later that day. Had to ring several times for information and technician did not return calls.
The service advisors I dealt with were really good, it was just a little hectic in the morning I dropped off and people did get seen to quicker because they were stood in a different place. An organised queue would be better.
Fault not fixed. Car was returned to me stating. Unable to reproduce fault. Usual lazy fob off!!!!!
High level of customer service, including free health check and thorough valet on each visit.
Halliwell Jones assured me they would have not changed the tyres if they had found out the nails had not caused damage. I was happy with this explanation.
I needed the car picking up and dropping off and this was done first thing in the morning
Collect and delivery service deserved a 5. Drop off and taxi home took up too much of my time.I made the Centre aware that driver's door seal would need replacing but seal was not procured so a second service visit became necessary. Avoidable!
Vehicle was in for recall which was carried out within the advised timescale. Service staff were informative and efficient.
Pleasant staff and well valeted
Because everything workable and it passed its MOT
mentioned in the previous section.
Excellent customer service
The dealership have kept me informed of the progress.
The car was given back with vehicle and personal settings lost. The car had a notification of a "tyre change" but BMW insisted this meant i had a puncture or that the cold weather was a tyre pressure warning. Vehicle settings needed reapplying.
very quick work while I waited
The work done has been satisfacory.
Always very professional.
Would have been 'completely satisfied' but service reception seemed a bit short of staff and wait was longer than previous visits, but no issues once being dealt with
Problem was dealt with efficiently and promptly.
Very helpful staff and straight forward booking procedure
Done perfectly on time. Good. Communications.
Booking was easy, car was serviced quickly and at a reasonable price.
Great service, friendly and helpful staff.
Efficient service with courtesy taxi to take us to shopping centre while vehicle was being serviced
Same as previous question
Very professional friendly and attention to detail was excellent
Very satisfied with the whole experience
The service was fine, the staff were courteous and helpful. Only disappointment was that when I booked the car in for service and recall work, I was not advised that the car would be required for all day
Despite the issues above, all I keep hearing is how unlucky I've been.
The facilities (work /relax area) and general customer focus
Very professional service, helpful agent, not a single fault.
completed on time as agreed
everything asked for was delivered,no false promises,regular update as to when vehicle was ready,member of staff offered to stay until i arrived to collect vehicle,just in case i was delayed due to evening traffic
Job done with no fuss & completely professional.
Thorough service.Kept up to date.Service completed on time.
I waited six weeks for a courtesy car due to me wanting other items looked at and when I got the car back you hadn't resolved those items! I have since had to do all the follow up communication.
Good communications, clear pricing, did what I asked
We had ordered and payed a £500 deposit with Stratstone Derby for a new X3 heard nothing for 3 weeks Only to be told that they had no car for us! I called at Halliwell Jones within 5 Mins David Beven the salesman sold me a beautiful X3 35d excellent.
Usually, I am entirely happy with my service experience. On the last occasion [5 October 2017], however, after hearing a vibration noise, I found a gasket from a different vehicle in the engine compartment of my own car! I took it back to HJ
Did complete as they said they would
The service centre did what they were meant to do.
The vehicle was ready a lot sooner than anticipated meaning I could collect it earlier & go about my normal day. Car was thoroughly clean upon return.
Video sent of inspection of vehicle. Recommendations given. Full valet provided upo pick up.
slightly disappointed with the condition of the courtesy car. I waited a number of weeks for one to become available, and when I picked it up it hadn't been cleaned. There was hairs, stains and a really bad food smell.
service as I xpected
Nice people but that doesnt help if the car has problems afterwards
Upon leaving the car with the Service Department I asked that the driver's seat only be adjusted fore and aft and if possible for all other items to remain as set. At collection every item had been altered including the s. wheel reach and elevation.
The latest service was a recall, which was professionally completed, but the BMW letter and telephone arrangements were ambiguous, and resulted in me having to return another day.
kept me well informed and up to date with progress. All jobs done to a high standard.
Same reason as about seat issues
Video sent of Car report was decent
This is the second time I have attended Halliwell Jones. The first time was better but still received good service.
Pick up my car ,as I could not drive ,on the time they said .And return it great service and the gentleman that pick up the car was so well mannered .
The car was returned and looked like new. I was informed of any work that had taken place.
Can't fault them at all. Served me quick and did everything needed. Also provided me with info when I asked about other things too.
Disappointed with the valet. Boot was dirty and the dashboard hadn't been wiped.
Smooth process from start to finish
Never let me down.
Again great service.
Car less than 3yrs old went in for air con problem, they decided to do system upgrade and the system crashed needing a new head unit. This they refused to do on warranty because I had lazer equipment fitted. I went elsewhere had it sorted but with a
A quick, friendly and efficient service.
David was brilliant
Very helpful and gave good advice
Polite, efficient and punctual
Being a widow and in my seventies, the kindness, help and consideration shown to me by the Body Repair Shop in Warrington took away all the worries of trying to get my car repaired
Car cleaned, good service.
As above, professional efficient service to all customers.
As no. one
As I have mentioned above.
car returned with dirt on driver seat ( it is cream leather), yes the car had been cleaned but all the inside door trims were dirty, the car had been there a week.Bodyshop not asked to quote for repair, I asked twice if they could do this, not happy
Work was completed on time and I was called during day with an update so knew the job was progressing well
No problems, no hassle very friendly and helpful from my initial request for a service I received a call within an hour and was given a slot that suited me
Ease of service and feedback
Would have liked the car ready a bit earlier. It was nearly 5:00pm when it was ready, after dropping it off 8:30am
staff were all friendly and the vehicle was returned when it was meant to be, all clean.
Excellent customer service
Very polite staff, warm and friendly showroom
The service is always efficient your car is given a full health check whilst it's there.
All aspects of the experience were to a high standard
Great service when restricted and a price match wad given on the mot. My car came back nice and clean too. ?
The dealer tried to change finance terms last minute without informing me, by adding extra months to duration! Lucky I notice and when pushed they rectified. It did reduce the experience.
I liked Paul the salesman. He looked after me very well.
As above, I was treated very well and with absolute respect by James. I felt at ease and under no pressure at any time throughout the process.
James organised everything in line with my requirements
We were very happy with Warrington no waiting around staff excellent
everyone is warm and welcome no issues from sales man , manager and service . only would say try make it more special when picking up your brand new car. especially if they are spending a lot of money
Helpful sales person knowledgable and not pushy
Clear process conducted by a professional BMW representative in Craig but all of the staff I came into contact with were very helpful. Very pleasant environment in the showroom without any feeling of being sold to.
Excellent car and excellent customer experience. The salesman I dealt with, James Masin, was great. Very helpful, professional and responsive. Disappointed that the sat nav didnt work when I collected the car because the code was missing.
Everything that was requested by me was delivered by the company
Perfect. Everything went very smoothly and as agreed. Very very happy
They understood my requirements and timescales and although they were a stretch they were very creative and achieved my requirements as requested
Completely satisfied with the customer service given by Anthony Chisnall
Car prepared on time and to a high standard. Handover was a very pleasant experience.
Quick delivery and kept in the loop with the progress of the car.
Completely satisfied, service was excellent and the car was sat in the collection bay polished and all lit up. Made us feel important when we came to collect it and privileged as if we were given special treatment
Craig devoted a lot of time to answere all our questions. Nothing was to much trouble for him
Matt Turner was extremely helpful and helped me throughout the process of selecting my new car. Lots of silly questions from myself along the way answered and he took time to guide me through all the options. A credit to the centre.
Great service and a genuine interest to assist me to purchase my new car.
Very friendly and efficient service from ordering to delivery.
Purchase of the car was straightforward and the salesman was easy to deal with as was the finance department. Collection of the car was also easy and straightforward.
We were always made to feel welcome. No question was too much trouble. Ordering the car was simple and straightforward, and dealing with Motability was seamless. The car was ready on the agreed date, with adaptations completed.
It is one of the best cars I have driven. It is comfortable, engaging and secure.
Craig provided a very helpful and knowledgeable service and kept me informed of progress whilst I was awaiting delivery of my new vehicle
No pressure and even though the store was busy we never felt rushed into making a decision. All our questions answered and James worked hard at finding all the features that we wanted in the car.
Mathew,who sold me my car gave excellent ,friendly service.Nothing was too much trouble and had list of patience and time going through everything with me.
Easy to find the car I wanted and a completely painless experience
Helpful and professional staff to help me through the buying process and getting the best deal for myself
used the same salesperson as my last purchase so good to have the personal contact. He is honest and informative person. Good access to cars on site.
Dealt with very professionally and courteously
Friendly and informative service
Halliwell Jones Warrington is a great place to buy a car, the staff are friendly and informed, every need catered forWell done
Everything explained well and took on board customer observations
Carl provides excellent care before during and after the purchase
Great service from Paul Clegg. Really easy to deal with and not pushy at all.
Great customer service, friendly staff, good coffee.
Halliwell Jones is well set up and the staff are really helpful. I bought my last car from Paul and had no hesitation doing so for a second time. He gives his honest opinion which I find valuable.
the sales and finance staff were brilliant. the corporate staff that I have been dealing with however have been absolutely terrible and come across as unprofessional. had it not been for the sales team I would have given the dealership a 2 for this
Again the service was 5 star
Outstanding service from start to finish.
I was kept up to date all through the build and delivery of my car culminating in a seemless handover
Again the salesman made the whole experience of buying a new bmw seamless. Before he handed the car over to us he took the time to explain all the features of the car and was really patient . I would like to take this opportunity thank James
Paul Clegg is a pleasant ,good salesman who took time and effort to deal with my questions about the car ,part ex and finance .Nigel Mckay continued this with the follow up finance forms ,etcPick up was easy and Paul was on hand to show me the car
As first answer plus support staff (reception etc) very responsibility
After a bad experience at another dealer we couldnt have been happier with the service we recieved from Paul Clegg.
Great service from start to finish.
Car arrived at expected time. Salesman kept in touch and updated regularly progress. Features on car demonstrated......and music transferred from old car..
First visit to Halliwell Jones in Warrington and I was highly impressed; knowledgeable and helpful sales staff and friendly and attentive support staff combined with a no pressure sales approach all helped to make my visit a really enjoyable one.
Everything happened as agreed and planned
James Morgan was excellent throughout the process and Nigel was very helpful also.
All went smoothly
Kept me informed by email and phone
Adding fuel was a nice touch
Craig Hudson was an outstanding sales representative. He was never pushy during the sales phase. He was able to answer all my questions quickly and accurately.
All the staff were polite, friendly and professional. Nothing seemed too much trouble.
Purchase was swift and stress free. Mel constantly updated me with the progress of my new car and when it would be ready. She also showed me through the controls thoroughly when collecting my car.
I was so impressed with the exceptional service I received from Matthew Higgins, Sales Executive, from start to finish. He showed professionalism and care and his level of knowledge about the vehicle was outstanding. Can't thank him enough.
Excellent service from initial inquiry through to picking car up. Kept fully updated through each stage. Excellent handover with a follow up courtesy call.
Seamless service from beginning to end.
Friendly expert advice
I couldn't fault the dealers which is why I have returned to buy a second car through James Kelly who works there.
They looked after me at all times
I have never purchased a new vechiacle and feel inbuilt the hand over process up to be more than what it actually was.
Basically the car sold itself but the sales and finance personnel made it an easy decision- a thoroughly enjoyable one
Halliwell Jones were a delight to deal with. They kept me informed the whole process even when there was an in expected delay in production at the factory. They honoured the PX price even though the car was 2 months late.
Very pleasant sales team, took time with us.
James Kelly is an incredibly nice guy, very polite and it was a pleasure to do a deal with this man.
Paul Clegg in Warrington was very friendly and helpful. He kept me updated on the progress of the build of my car and when it arrived in the country. He even rang me a few days after to check I was managing ok and using all the benefits of the car.
Very satisfied, after ordering we changed our mind about colour and specification but James was very helpful.