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As above, courteous, friendly service an all carried out on time.
One of the issues raised was that a wheel needed a refurb which I was aware of and that the body shop would be in touch. Received no call so rang - wheel had not been reviewed. Sent an email with photo - still no contact.
the sales team when buying the car was good, but when it's had issues and gone back in, they have had to keep the car for longer than they said. also i had to ring them for updates.
I took my car in for a service and my car was serviced in an efficient time scale
waited told 2 hours took 2 hours
I have been with the Company for years with Minis and BMW's, and am very satisfied with their Service, including a Recall on my X1 some years ago, though it was the Daily Mail which told me about the problem.
The appointment was quick and although I needed a new tyre I wasn't pushed into having it done on the day.
Car booked in for a Wednesday for mot. I dropped car off on Tuesday so they could start work earlyas I needed the car in the afternoon Contacted HJ at lunch. No mot done as they had forgot to do it.
Staff kept me up to date at all times
Good service with the pick up and drop off from home, the driver was on time and courteous. The communication about issues arising during the service was non-existent.
The staff in the service department are very efficient and polite as allways. Unfortunately the "included valeting" didn't extend to the boot area :(
See above , good collection service but less control of service results.
Disappointed with the service and final customer experience once HJ had my money
This serviced was fine, I am however still unhappy with previous service.
Friendly, helpful and efficient service
Halliwell Jones provides a highly prompt and efficient service.
The check in took over 45 minutes, when all the details were already on the system. The service assistant had to ask me how much I had been quoted for the job . 89 Characters is not enough for me to expand on the poor level of service I experienced
Good communication from Dave Fairclough. Frustrated by checking in system at Warrington. Annoyed that a battery had not been replaced during the replacement process and a new warning message on the car when I picked it up.
Slightly disappointed vibration I have experienced (and reported) when driving my vehicle was not felt on test drive peeformed by garage. However, agreed to go out with a driver when I bring car in for follow-up service to rectify minor warranty fix.
Apart from the last hour, it was all very efficient.
Helpful and respectful of situation
Lack of courtesy cars and incompetent service around break fluid change. Could have caused fatal accident with break fluid leak and dangerously low fluid levels in reservoir.
Dave extremely helpful, as usual - five stars. Phone answering is apparently terrible regularly when ringing the serving department. Also male staff member who gave vehicle back was misable.
As explained I was disappointed with the late completion of the service. When I booked the service I said I needed my car back before 3pm and was told this would be OK.
For various reasons we needed to drop the car off early the next day and couldn't collect it until after the weekend. This was all accommodated by the Halliwell Jones service reception without fuss.
Good staff service
Kept me informed about were the service was upto and what they were doing.
Polite and friendly
Very pleased overall. Just slightly let down with the issue that they did not know that I had paid in advance for the service pack and this delayed things somewhat.
Service rep went to get courtesy car. But did not meet up with me where they said. Wanted to charge for courtesy car, although the only reason I was there was they messed up in the first place. When asked to check the tracking, they did do it
Service contacted me when the car was ready, work was carried out to my satisfaction
No courtesy car available and no local taxi service in place-this was previously readily available and included in the service- so the whole experience was unpleasant and I will get it serviced elsewhere going forward.
all work done on time
I experienced very good communication from the staff, they kept me upto date with everything and my vehicle seems to running great at the first impressions of driving.
My car was kept in the garage for a number of days without me being kept up to date with what was going on. It was only when I phoned for an update that I was actually told that my car was ready fo collection.
When I booked my car in for service I asked for drivers rear tyre to be changed due to a slow puncture. The day I left my car for the service , the day I again mentioned it , not been done and was promised they would get one as yet only 14 days waite
Same as above, my service cost was reimbursed however only after BMW took a further £328 instead of refunding me!!!
All staff are very helpful and friendly, making my visit a very nice experience.
Friendly, knowledgable staff, speed of service, quality of workmanship
the vehicle was booked in and wasn't looked at from 08.30 - 16.30
Kept informed throughout the process
The service provided in the Warrington Branch has been exceptional to date
After making a booking to have an electronic head failure fixed I was told that it could take up to five hours to diagnose. No lift home or courtesy car was offered. I was in effect told to walk the streets of Warrington for five hours!
Friendly service, completed on time with car cleaned.
Everything was carried out as required and promised
Vague staff giving incorrect information with little regard for the customer.
David was friendly and efficient
Professional service team who keep you informed . Organised a repair along with a service and end of guarantee check.
A good service for me is about feeling well-received, valued and respected as a customer and importantly being satisfied with work carried out on your vehicle - A friendly yet professional attitude is important for me and I received both.
Reported a rattle on cold start, technician came on a test drive. The noise was explained to be the gate on turbo. Not something I expect from BMW, this has left me feeling anxious about the car and feel like I'm waiting for a technical failure.
The contact and updates where good but the on site service was awful.
Two small points: Tried to re-phone our first Sales Executive and his recorded message indicated that he'd call back - OK, but he was on a four-day break! Our second Sales Executive promised to call back later in the afternoon but never did!
Lack of courtesy car without booking well in advance and withdrawal of local taxi service
The service received is professional however the last two times I got my car serviced, my experience was underwhelming. At both occasions BMW forgot to order one of the parts required for service and I had to get it serviced on another day.
My first service on my 2 series coupe was cheaper than the quote I received previously.
Thorough service, like the paperwork and link to your cars healthcheck & had my car complete before the time I had requested.
Much better experience in comparison to Liverpool and Bournemouth
Had someone called to say it would take all day for the work to be carried out I could have arranged another day. I've been driving BMW for the past 30 years and have never had this bad service before.
I refer you to my previous answer.
Can't fault the service. Friendly, professional and quick.
Waited at the dealership from 9:00 until 15:15 whilst the first service was completed and a warranty issue (creak to the inner B pillar) was addressed
Hard to get through to speak to anyone and was given incorrect information
The cost is at the high end
Very well looked after at the showroom. Great staff.
Poor communication as mentioned previously
Excellent service. Car given a quick clean to the inside.
The check in at the service desks took some time with customers waiting in line, I also had to call for an update which took numerous calls with nobody answering the service phones when put through from the reception, then to find the car not ready!
Staff were very competent. The run in service was completed in a timely fashion. Although I waited at the dealer for the duration, it didn't feel that long as I was made to feel welcome throughout
Good customer service when booking the car in to be diagnosed and fixed
Staff were polite and accomodating
I booked 6 weeks in advance of the MoT expiring but no loan car available. This resulted in having to make a 2 hour journey by foot and train in each direction. Also requested the satnav be updated but told this would cost £100 which is outrageous.
All good- only exception is that on arrival to book the car in there is a queue/ wait- on this occasion it was only a few minutes but in the past it has been a long time.
Nothing but issues with BMW from start to finish, would never reccomend them to anybody. I cant stress how disappointed I am with BMW.
Rang to change service date & correct the email address (which was my husbands) but when I turned up they had no record of the booking. Accepted car but took longer than anticipated & still wrong email address!
Efficient. Friendly knowledgeable staff
Andrew on Service
Excellent service, just failed to correct long standing fault.
The online booking was confusing and didn't work well on an iPhone so I called instead. Reservations said the car needed a big service with a quote of over £440. It turned out i needed only an MOT. Everything else was fine
Everything was delivered as previously agreed
Standards have gone from spare car, to taxi both ways, to taxi one way, to nothing. I thought buying bmw was prestige, I'm treated better at Vauxhall with my other car.
Would have been completely satisfied but I. Have another issue
Service carried out in time and price quoted
Never been messed about,car is always ready when they say,even valeted....had a radio unit replaced under warranty,which was done quickly with no issues
Icing on the cake would be to get through to someone on the phone more easily and rapidly when I need to talk to someone especially in the service dept.
Efficient and helpful, even arranging for a taxi to take me home
slight fault with seat afterwards but service dept sorted it very quickly
Re the above answer as a continuation. The bald headed middle aged gentleman has looked...treated...and spoken to me on two separate occasions like a piece of shit on his shoe...when both times I was just trying to see if I was at the right place.
I waited 32 minutes to drop off my keys and sign a form, which itself took less than 1 minute. It then appeared that all 10 people who were in the queue ahead of me has also booked a fast lane service. Therefore my estimated 90minute wait was 3 hours
Helped me out whilst other BMW retailers could not
Although I had booked in the service well in advance I wasn't expected when I got there. I had a long wait to see anyone and then it took much longer than I would have expected to get booked in. Service itself was good, valeting excellent.
Very straightforward, quick and positive
I usually deal with the Southport showroom, where I find the staff friendlier and more welcoming. The Southport staff go out of their way to make every visit a pleasant experience, where nothing is too much trouble.
Good from start to finish.
I have never come away disappointed
Excellent service, clear guidance, prompt action - what more could any customer ask for!
I was very satisfied overall. Unfortunately, one of my tires needed replacing. This was done efficiently and quickly. However, when I got in the car, the tire pressure warning came up for this tire. I thought this should have been checked for me.
Good all round service
everything happened as they said it would and the car was ready a little earlier
When ringing dealership calls were constantly passed from pillar to post
They do what they say they're going to do. David Fairclough at HJ is always excellent to deal with.
I've marked this section down slightly as software updates required to clear the warning light have had the downside of affecting the media in that the radio stations no longer show the artist and track information!
V expensive for work undertaken - unsure as to how this can be justified.
I asked for a price on replacement rear tyres and I have heard nothing back to date. Very Disappointing.
As above - fixed one thing, broke another
As above. I expect you to be able to replace my tyres if required there and then. I was also frustrated to find out my adblue warning came on day after service. I have no idea why this wasn't checked at service. Very annoying.
The software update messed up seat and heads-up display settings in profiles, something that is very important with a number of different drivers in my car.
Oil was very expensive
Great customer service, friendly staff and overall a pleasant experience.
They bend over backwards to help
Smooth clean handover was only there for 40 minutes. All paperwork was sorted and keys where in my hand within the hour.
Very good and knowledgeable. During conversations might be worth remembering that customer may not be conversant with all the acronyms / terms used
I would have said completely but the delivery of the car to the dealer was 5 days late. Not the dealer's fault
James Morgan sold us the car. Very efficient, knew the product and helped us through the sale.
The attention was excellent
car ready on time and excellently presented
Very satisfied, nice touch having car in specific handover bay on collection. Salesperson answered all my questions & went over all controls again to ensure full understanding before we drove away.
Excellent sales person.l went into the showroom with an open mind and came out buying a new car.
The car arrived on time and looked special when l collected it 10 days ago.I am a private motorist and like having a new car.
Good service from THE SALES PERSON
Matt Higgins made the experience was very easy and it was a pleasure dealing with him again
The staff were helpful
The sales team and in particular Craig Hudson, who dealt with me, made the whole process incredibly easy, stress free and uncomplicated. Nothing was too much trouble and he provided me with a first class service.
Great service from Matthew and Halliwell Jones
For the reasons described above, plus James went above & beyond to arrange an extended test-drive even after we had committed to purchase our new car, which ultimately led to us being double-sure that we had made the right choice.
James was fantastic and had no issues.
Everything has been so easy from start to finish. From James Morgan my salesman finding me the right spec i wanted and having it ready to collect on the 1st of march new 19 reg.
From the start of ordering my new vehicle to receiving was kept informed of the development and everything went as explained in detail. This is my Fifth BMW through finance and Paul Clegg has managed all of the agreements efficiently and professional
Again Mel was very easy to deal with explaining everything about the car clearly and making it totally stress free!
James Morgan was excellent apart from on the day when I picked up the car as I didn't know whether it would be ready at the time discussed until I arrived at the garage. Servicing let down the experience and did not return calls about the trade in
We don't generally find buying cars an easy or stress free experience. The BMW was the exception. I was either a Mercedes or a BMW and James Morgan made the difference. He was excellent. Very helpful and knowledgeable.
Anthony Chisnall is great, fantastic service and very knowledgable, I would recommended him as the salesman to buy your new BMW from.
Professional and pleasant space. Once my decision was made James worked hard to bring the deal together to ensure both sides were happy. He remained in contact with me over the period whilst the vehicle was being delivered.
Previously we have purchased two other cars from Halliwell Jones . I can honestly say James morgen was the best sale man by far. He rang the day after we took the car home to make sure we were happy. Fantastic service James .
Matthew Higgins arranged a test drive within a few days of me considering a move from a Z4 to an X3, so a totally different drive experience and he was really patient and helpful with my decision-making process. He secured me a deal I was very happy
He was very patient with the handover of the car
Great service from Matt. No pressure but very helpful and helped us get the deal we wanted on a great BMW (X3).
really happy with the way your treated by staff, really satisfied by how you are helped from choosing your car to how you are shown around when collecting your car.
Couldn't have made the experience any better
Just an enjoyable experience.
Straight forward kept me upto date with my order
Craig Kept me constantly up to date with how long my car was going to take
Matthew was really great and answered all our questions