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Excellent service level , very professional staff and polite throughout.
Picked car up from my house on time agreed and kept me informed
no courtesy car availability was the only issue
As above, it was a very pleasant experience, on picking up my car after the service it was a nice touch that it had also been cleaned/valeted!
Service team did their utmost to offset the impact of the need for three visits to resolve my issue
I booked the car in for a cold starting issue (see below). There were no courtesy cars available for several weeks which is ok for a scheduled visit (e.g. service) when you can plan ahead but not for a fault which needs attention sooner.
The service and mot were completed as expected
I have brought the car twice now to the garrage! I was dealt with professionally! It was easy to get to! The showroom is spacious, cozy, service was good! I dealt with Mr Andrew Hughes who was very professional both the times!
Great Staff! Couldn't do enough but nothing was forced on me. 10/10Car was valeted and was like new after service. 10/10
It went well
Told them not to do windscreen wipers and to charge me £4.50 for screenwash and they charged me for the screen wash on £325 quoted service. Spoke to BMW afterwards and refunded money and valet for hassle. Otherwise apart from cost it was fine
Everything done to make my visit a good one, all work carried out and to timings advised. Signed up to new service package which was previously not available when purchased car.
All the work was done as arranged and within the time frame given.
warm customer welcome professional staff
All work undertaken was first class and on time. The staff were friendly and helpful.
Pleasant to deal with
Halliwell Jones serviced and applied updates to the car and telephoned me when the car was ready for collection - what more could you ask for.
Paul was very helpful without being over pushy which is a real positive for me. He explained my options very clearly and was very knowledgeable regarding vehicles. Excellent handover of new vehicle.
The fault was not rectified without pressure from BMW. The first time I was fobbed off by the dealer
Car was returned cleaned with all work done and no unexpected costs.
Whole list of things to look atnothing at all looked atcouldnt even be bothered to change a fuse on the cigarette lighter
Work carried out on same day even though not pre-booked and a recall download as well . Car back by end of day spotless.
Professional and efficient
as per comments above.
No faults. Confusion over loan car ... rectified quickly.
They are very customer focussed and friendly.
Had to take the car back as they had forgotten to reset the oil service indicator. Also in the check list they had 3 of the tyres at the wrong side. A bit of lack of care and attention that you would not expect from such a company
Have used HJ for a few years now (we have 2 BMW in the family) and the service levels have been consistently high
Took in car as had puncture on passenger side, BMW advised that found a nail in tyre and replaced but didnt tell me was driver side they replaced. So passenger tyre was not inspected and had to return next day when again I had a flat tyre.
Kylie was pleasant, courteous and helpful.
I am always completely satisfied. This is my dealer of choice.
Completely hassle free
Efficiency, friendly service. A job done well.
Problem diagnosed and repairs carried out quickly
They are great. Really nice staff.
Warranty work was honoured without any quibbles
The service centre was good at having my car back in to resolve an issue I felt hadn't been resolved. However after a few attempts we came to a point where I felt it hadn't quite been resolved but the service centre felt it had been resolved.
it was efficient the wait time was as promised and it was free. nothing g comes free these days..
Problem was resolved on second attempt.
Didn't do the job I asked about squeeky brakes as "test drove and didn't hear anything", I didn't ask them to test drive, I asked them to check the pads and greese if necessary. Quite a poor job of cleaning (interior)
Everything was explained and went smoothly
Very Very poor .I was given a courtesy car with just 9 MILES WORTH OF FUEL LEFT .Called on to collect the car when staff said that the key is missing . No proper VALET as there were dirt on one of its door.Birthday treat ? no documentation .
Work was done in a timely manner
Staff were attentive and kept me informed on all occasions as to the process
Accommodated request for time day etc of service to overcome our circumstances making a less stressful situation
I rang up on the day and you fitted me in. Time quoted for job was very accurate.
Due to illness I was unable to get to the dealership so the customer service team arranged collection
Their customer service is second to none.
Car was picked up and delivered on time
Staff were friendly and very quick to sort out the paper work and get my car in to the garage.
Feel for the amount I pay for servicing , the car should be washed and valeted
car went in over xmas holiday and they charged me for a job i believe was under warranty, they did not do job correctly.On second visit the job is now ok and completely satisfied with it ,but i think they should reimburse for the previous visit.
Again great service and stuck to the time slot states.very happy.
Price let you down only
Everything done on time as promised and a nice clean car returned
all the paperwork was on the desk ready for me and the and I was expertly by Kylie Mellors who deserves a special mention for her efficient and pleasant manner.
This was my first visit as an actual customer, all in all a very good experience in a clean and friendly environment.
Know the company well. Always made welcome by happy, courteous staff . One feels that they will make sure you get the best service.
As first question
Customer care is outstanding.
Communication is always good. Well informed / trained and courteous staff
Only issue was that I agreed a price for two tyres but on getting the bill the price was not correct and I think was quoted net of vat so the increase was quite different. Just meant settling was quite awkward and prolonged trying to resolve
Good service, but can be expensive.
Service has been outstanding .. I even paid more to buy same car from them when i bought it last year
There were three jobs that needed to be done, the one not under warranty was prioritised as well as updates which I was not made aware of before. This meant that a fault that was under warranty was not even looked at
All work was completed to a high standard, was kept informed of progress through the day. Courtesy vehicle provided was in good condition, and own vehicle returned cleaned and vacuumed.
Well looked after
It was the first time we had taken a car to a main dealership (bmw or other) and the car wasnt even washed as part of the service.
Very satisfied though somewhat disappointed that the money consisting of a few pound coins disappeared from the central console during the valet.No big issue as they did a great job but would have preferred to tip them properly if they felt necessary
Impressed with video
Friendly & helpful staff
No waiting around, courtesy car, friendly staff
Very professional, very clear info on what needed to be carried out during the service. My car was Valletted after the service and the loan car was very nice.
It is just right
As usual, a very efficient and professional experience
Friday before Christmas car looked at part ordered can't complain at that
The car settings where not backed up before a firmware upgrade. I have downloaded my settings from the key profile but a lot of the settings are missing, i dont know the car now. Shortcuts on the dashboard buttons are all removed etc
I liked the video they sent, pear of mind that they have done a proper job
An issue identified with wearing on front tyres. They are wearing heavily on the inside but there is plenty of tread left on the majority of tyres. I think I should have advice on the problem and what could be done.
They did a great job
See above and i had it in for a knocking sound from front end - told there was nothing wrong. At the service technician found the knocking and bmw advised to change steering rack.
As above and all work done to high standard and on time
I was told how long I would have to wait and the job was completed within the given time scale. Nice to get something realistic rather than a vague guestimate
Effective and efficient handling. Shorter booking time fir a courtesy car would be better
The staff are honest and upfront with coats and any issues with the vehicle.
My trip computer was reset I have no idea why but it caused me issues as I track my business miles very disappointing, the memory seats were re set and the data from the sat nav was removed office settings etc.
I booked in for an MOT and brake fluid service on 15/12/17I was told on the day that the 5 yr service package expired on 6/12. They did not inform me of the expiry date when I booked in Nov and the service was not done. It was only 9 days over.
I had arranged to wait for my car, but this hadent been noted when I arrived, hence half star loss.
Staff were polite and accommodating, but there seemed to be conflicting specialist information. I suspected a coolant leak, but was initially told that this was normal and to top up.Later,was told that it was a sealed system and doesn't need a check.
Organised and courteous reception and issue dealt with as agreed. Car ready for pick up and question raised at reception dealt with.
As above - all the staff were extremely welcoming and helpful and very engaging.
Great dealership which is efficient and friendly.
Booked in very quickly. Job completed within the specified time given.
Expensive repair done foc under warranty no quibble
As above it is just the cost.
Customer service was excellent and the sales executive who dealt with my purchase ( Matthew Higgins) is to be commended for his professionalism, knowledge and patience with my order.
They were high quality and helped me whenever i needed it.
Mel was excellent
I have always dreamed of getting into a BMW since I was a young lad and when I got the chance to own 1 I thought my dream come true - The showroom is immaculate everybody is friendly and the handover was done superb, Craig Hudson is a credit to BMW.
Slight problem at the start of my purchase, but more than made up for this when the business manager got involved
Cannot fault it that is why my family have bought 4 cars from Halliwell Jones Warrington
Kept up.to date at every point of the buying process. Helpful salesman.
A key part of the test drive was to take the car home and try it in our garage. The salesman, James, was happy to oblige. Once we had decided to go ahead with the purchase James was happy to take photos of our old car to help us sell it privately.
I am happy with the purchasing, but wasnt happy with the finance messing up the paperwork and not inputting the start date that was always agreed.
Professional and courteous sales person
James Morgan was the sales person I dealt with and he was fantastic start to finish.
Friendly, responsive staff.
On time with no issues. Good sales staff a positive experience
Good customer service and sales team very helpful and friendly.
I was allowed to pick up the car at a time and date I chose. Every thing already sorted so no need to fill in any forms when you just want to get out there and drive your new car. A nice touch was putting my car at the front of the show room.
The salesman listened carefully to all our requirements and delivered a deal that was appropriate to these.
I needed the vehicle quickly and the team clearly did everything they could to make that happen for me.
From start to finish the experience was very easy, no pressure given at all.