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Had a lot of waiting round on both occasions and no offer of transport/suggestions to get back home
Would have given 5 , if the car had been cleaned after the service. Overall staff were polite, professional and knowledgeable
A few changing the cameras but all sorted now
Work was carried out on time and I was kept informed at all times
Basically, as stated above. I did request a taxi to take me home, after dropping my car off; I was told that this was no longer standard procedure but was told that this could be approved by a manager on this occasion.
Very happy indeed. They really took the time to find out where the annoying rattles were coming from and fix them. I have had to live with this problem for 12 months now and can't tell you how grateful I am to have this issue resolved!
They collected the car serviced and MOT'd it and returned it back to me in under a day. I have previously used Southport for purchase and servicing but they no longer offer collection.
Customer service was great, both on phone and in-house
The Lady who dealt with me was lovely (I am unable to remember her name but she was new and still in training), she was helpful and genuinely seemed like she wanted to help me. I find it disappointing that a taxi service is no longer offered.
Service was what I expect from any competent garage but expensive.
Knowledge of workshop supervisor, Matt
Service centre staff are very friendly and helpful and they always keep you informed - the use of the video for the inspection of the car is a novel use of technology and is very reassuring.
All went well but required part out of stock so needed to rebook.
Good service but one can always improve.
Service carried out on time and well.
Hassle free service delivered by nice people
I thought my car would have been valeted as part of the service as ford do this when service cars and I believed BMW would provide a better service.
No surprises; the service was executed as expected.
Disappointed that a brake fluid service was chargeable even though the car had a service pack valid.I was told when I booked the service that it was not chargeable.
Car not washed
When in for a service have been given the option of waiting or use of a curtesy car, normally I wait and full use of the coffee machine ??????, but have occasionally used a curtesy car. And as I said before my car is returned washed and valeted.
efficient, informative, conveneient service
Good customer service
Polite, quick and dealt with my warranty work without quibble.
All good and covered under service plan
Dealt with professionally.
Service done to a good standard, however promised time for completion was exceeded by an hour and a half, and valet wasn't as good as could be expected.
My warranty work was carried without any fuss and to my satisfaction.
I usually try and see Mr David Fairclogh he explains every to me in a very helpful manner and I feel my needs have been seen to. When I leave I am satisfied with the experience at Halliwell Jones.
Fast service, video and text updates of what was happening
From beginning to end the communication between depts: sales, service, bodyshop and myself was dismal. Their claim that my car was damaged when I returned it for the new part fitting is outrageous. Why is there no inspection process upon handover?
Done in the timescale. Because you're offering 2 hour slots, you're expected to stay. I decided to book during the day to make it easy to get there from work. However, facilities to work ( desks, chairs, plugs etc) were limited and in use.
See above! I don't know what was done - I'm also pretty sure my rear alloy was scuffed while in your car also. Unfortunately this wasn't pointed out to me until the following day . . . So I have no proof. I am fairly certain however.
Car was repaired in a very short space of time and a car was provided promptly.
As above. At depot level they were very good. Not impressed with BMW as a whole.
Just did everything no quibble and I even waited for the car but nice space to do so a great coffe tea n biccies
I could have done with a courtesy car but couldn't get one without about a month notice!
I received exceptional service throughout my experience with Halliwell Jones. All staff members conduct themselves in a professional manner and are extremely knowledgeable and were able to answer any query I had and explain it on a universal level.
My car had a fault on it and the category in question was passed as working
Car collected and returned by HJ for 36k service from my work location. Car valeted and returned on time with full invoice and outline of service provided
Again, bad communication but it's good service when you're there.
good but lack of loan cars ********************
I initially booked the service appointment day online only to get a call to advise me the date was not available. I had an issue with with the car on that date, called BMW assist, they took the car to the garage and the car was also serviced that day
The car valeting was not very good
Only problem is after I got my car back my idrive now keeps freezing so I need to book in for another service for the day
As always they offer a world class service and couldn't be more welcoming
This one wasn't too bad but previous two were less than ideal, even with this one I've had a couple of things that would have preferred to have been done better.
Brilliant helpful staff. Unfortunately had to wait in garage so decided not to get valet so I wasn't there the full day
Great customer experience.
Same as above twice this has happened now I need to ring a month in advance to book my car in not great customer service
There was a 'boot' mark on the inside of the drivers door; which is how the technician must have opened it from the inside, whilst inside the car. I suspect that door must have been partially open and he used his boot to fully open the door.
The work carried out was to an excellent standard and the staff polite and courteous.
friendly staff and informative
there was nothing to be satisfied about with regards to my last visit, sorry!
As already stated above
Service completed on time and results explaìned
Staff are always helpful and knowledgeable when you attend the garage or call on the phone. Only negative is the amount of time taken to book a car in can take 20/30 mins. Must be a better system
I had to wait a long time for pick up and drop off despite booking a time. Also the price quoted on the website was less than the actual.
Alex was outstanding from start to finish with the process and communication
Documentation identified work completed,after a motorway drive of 150 miles I noticed that the exhaust pipe was black which suggests the car is running rich, I also noticed that even though I was driving in economy mode it only achieved a poor 40mpg.
Efficient & friendly
Unhappy as still waiting on a call back.
Had winter wheels taken off, a service and bought 4 new summer tyres, but I felt valet was lacking with unwashed wheels !!! and the boot hadn't been vacuumed. Bearing in mind the wheels / new tyres were central to the visit I expected clean wheels.
£400 for 6 liters of oil and 2 filters having waited 3 ish weeks for an appointment. Not exactly great value.
Very good mechanics they got taxi for me while doing service
Lots of staff seem to be walking around doing very little. Why do they have to go into another room to print off paper work why can't this be pre printed. Due to how long it takes to drop a car off for service both me and my husband late to work
Made to stand in a undignified lien when dropping of the car for service whilst your sales staff were obviously having there morning jolly meeting peering through the windows? If I was it was my shop those staff would of been out offering coffee at l
High standardn of workmanship
Very professional and courteous. Great job done.
The guy I dealt with was very good
All work completely quickly and efficiently with no issues.
They collected and delivered my car, which saved about 2 hours of my time
efficiently addressed any issues
We have always enjoyed our visits
As above, courteous, friendly service an all carried out on time.
One of the issues raised was that a wheel needed a refurb which I was aware of and that the body shop would be in touch. Received no call so rang - wheel had not been reviewed. Sent an email with photo - still no contact.
the sales team when buying the car was good, but when it's had issues and gone back in, they have had to keep the car for longer than they said. also i had to ring them for updates.
I took my car in for a service and my car was serviced in an efficient time scale
waited told 2 hours took 2 hours
I have been with the Company for years with Minis and BMW's, and am very satisfied with their Service, including a Recall on my X1 some years ago, though it was the Daily Mail which told me about the problem.
Car booked in for a Wednesday for mot. I dropped car off on Tuesday so they could start work earlyas I needed the car in the afternoon Contacted HJ at lunch. No mot done as they had forgot to do it.
The appointment was quick and although I needed a new tyre I wasn't pushed into having it done on the day.
The staff in the service department are very efficient and polite as allways. Unfortunately the "included valeting" didn't extend to the boot area :(
Staff kept me up to date at all times
Good service with the pick up and drop off from home, the driver was on time and courteous. The communication about issues arising during the service was non-existent.
See above , good collection service but less control of service results.
Disappointed with the service and final customer experience once HJ had my money
This serviced was fine, I am however still unhappy with previous service.
Friendly, helpful and efficient service
Excellent service.Always purchased from Halliwell Jones.
This dealership has maintained a very high level of service and customer care over a sustained period of time.
Handover was great , and my car is awesome.
Great salesman even rang up a week after collecting the car to see if everything was okay and just ring him if we needed any help no matter how small
Very comprehensive breakdown of all feature of the car. I did take out the extra for the paint protection and was promised a cleaning kit however that was never there on my collection
Great service, great car
Very easy to do business with and i was kept informed throughout my purchase. Great team.
My Salesperson is someone I trust, I have bought a few cars from him and he always gives good advice and opinions.
Friendly and accommodating salesman.
Matthew Higgins the salesman who dealt with us was brilliant, he demonstrated how to set up the vehicle and use the features.
Everything done in a first class manner .
The staff & the whole experience were exceptional.
Again very professional
Mel at HJ was very informative
In spite of an initial 'niggle' with delivery dates and communication BMW did a fab job of resolving my issue and I feel the sales team were extremely committed to making it all go smoothly
Staff there were very accommodating in helping us find our perfect car and followed up to ensure everything was going well after we had received the car. Overall very happy with Craig at Halliwell Jones in Warrington
Car came through quicker than anticipated.
So many features on my new car that need more explanation to maximise their benefits.
Punctual explained everything clearly
Very good. James took the time to sit in the car with me for a good while to show me the new features compared to my older 1 series.
Overall a very pleasant experience
Always kept in touch to give me updates on the delivery of my car and always looked after myself and my partner with any problems we had.
I was treated in a friendly professional manner and all my questions were answered.
I had a thorough handover of my car by Carl
Matthew took the time to fully explain the features and benefits of the vehicle and answered any questions I had.
Really good service, nice collection experience
I was kept fully informed as my order progressed.
Very friendly & helpful sales team.
James Kelly was more than helpful and made my experience of buying my first BMW a memory to look back forever.
All very good with the only downside to the experience was on collection the security code to the satnav had not been set up. This I would expect to be a fundamental item on checklist prior to handover that the workshop hadn't completed.
Smooth clean handover was only there for 40 minutes. All paperwork was sorted and keys where in my hand within the hour.
Great customer service, friendly staff and overall a pleasant experience.
They bend over backwards to help
Very good and knowledgeable. During conversations might be worth remembering that customer may not be conversant with all the acronyms / terms used
I would have said completely but the delivery of the car to the dealer was 5 days late. Not the dealer's fault
James Morgan sold us the car. Very efficient, knew the product and helped us through the sale.
The attention was excellent
car ready on time and excellently presented
Very satisfied, nice touch having car in specific handover bay on collection. Salesperson answered all my questions & went over all controls again to ensure full understanding before we drove away.
The car arrived on time and looked special when l collected it 10 days ago.I am a private motorist and like having a new car.
Excellent sales person.l went into the showroom with an open mind and came out buying a new car.